Green Dot Customer Service Issues

I encountered difficulties logging into my card as my phone number and email were incorrect in my account, despite being accurate previously. Upon attempting to call, I was informed my card was locked and waited on hold for 2 hours for assistance. Reaching out the next day resulted in the same issue, with the added complication of being unable to open another account at the bank. The provided balance was only $55, significantly less than the $[redacted] I attempted to transfer. After enduring another hour of hold time, I called repeatedly from 6 am onwards, waiting for hours each time without any success. Even contacting the corporate line only looped back to the unresponsive customer service. I seek clarity on why my account was closed and details altered, preventing access. Swift resolution to recover my $[redacted]+ is requested promptly.

I used TurboTax to file my taxes, and you processed my refund. Unfortunately, in October, the refund was sent to my old address, which is now 3,[redacted] miles away. After contacting your customer service, I was initially told to call back to update my address. When I called back after two weeks, another agent stated they couldn't update my address and could only send it to the IRS, which would take 10-12 weeks. It's been two months now, and the IRS hasn't received my refund. I have recorded conversations with both specialists I spoke to. Despite a promise from one to have their manager call me, that never happened. The IRS recommended reaching out to you and TurboTax first. I am frustrated with the situation and considering legal action if my refund is not received promptly.

I recently regained access to my account after it was compromised, but I'm concerned about the security of my information since the individuals have my SSN. Although I've updated all my login details, I've been unable to change my user ID. I fear they may attempt to regain access through other means like calling customer service. I've already reached out to customer service, but experienced long wait times and disconnection problems. I would appreciate advice on changing my user ID and any additional security measures I can implement to prevent further breaches.

Hello, my name is Jonathan Wilcox. My ex-girlfriend has stolen my card, along with my other unemployment card, and has taken almost $3,[redacted] from me. As soon as I realized money was sent to this Green Dot account, I reported the cards stolen and changed the address to my best friend's, hoping she couldn't steal more from me. I now have almost $3,[redacted] in this account, and I don't want my money to be moved until I speak with someone. I've been trying for a week to reach anyone, but no one has answered. I believe she may have done something that locked my account, possibly by trying to access my information unsuccessfully. I'm trying to ensure that a new card has been sent out and that she hasn't found a way to steal more from me or change the address to receive the new card. I am homeless because of what she has done. Please help me make sure my money is secure and cannot be moved without speaking to me in person. I've already sent an email, but I haven't received a response yet. I'll keep calling in the hopes of speaking to a person.

I am requesting a review of my bank account ending in [redacted], under my name, Angela Russo, born on 7/13/[redacted]. This account was associated with a previous debit card, likely from Greendot. The IRS sent a payment of $[redacted].00 to this account, which I no longer possess. I believe I need assistance locating this account and receiving a new card with the funds. I have been waiting on hold for over an hour to speak with a customer service representative and am reaching out for help through this platform. Your timely assistance in resolving this matter is highly appreciated. Thank you.

I bought a Visa card from Walmart and tried to use it online at Home Depot without registering it first. I didn't realize this was necessary. I also had another Visa card from Walgreens that didn't need activation. Next time, I'll purchase from Walgreens. When I tried to pay at Home Depot, it got declined. I then registered the card on Greendot's site and saw a $0 balance due to the pending transaction. This shouldn't have been possible since the card wasn't registered when the transaction was made. I couldn't reach a customer service rep for the Walmart Visa card as their phone system doesn't allow speaking to someone. Home Depot canceled the transaction, but Greendot still shows a pending payment, preventing me from making my purchase. I'm frustrated as I'm trying to buy something that sells out fast and finally found it in stock. I'm now avoiding Greendot cards and advise others to do the same.

Hello, my name is Ashley. Recently, my brother gave me a Green Dot card which I tried to use, but it was declined. I set up an online account but encountered more declines despite having funds. After multiple failed attempts, my account got restricted, asking for a photo ID for verification. I submitted my old driver's license and student ID, but my ID was rejected, and I was informed I could not use the card or their services ever again. I am distressed as I need the money on the card for tuition. I have been on hold with customer service for 2 hours and 15 minutes without success. This has been my worst experience, and I seek clarification and guidance. These issues occurred between January 9th to present. Thank you, Ashley.

I am reporting them for fraud. My stimulus payment is still in their account, so I have to file a [redacted] SR. When I had the card, they kept missing refunds and money. The account statement they sent me did not address any of the missing refunds or unauthorized charges. I decided to keep one card, but it wasn't the same card I used for my first stimulus payment. When I reached out to Green Dot, they promised to activate the card and call me back, but they never did. Initially, when I tried using the card, it was declined as credit, and then they deducted $10, which I did not owe. They claimed someone had opened the account fraudulently. I was advised to contact the fraud department. I submitted the report on the 4th, but the portal still shows no change. I hope everyone affected reports them. While I am capable of resolving this issue, I urge others to address their problems promptly as this company is involved in fraudulent activities. I am fortunate that I can handle this on my own but appreciate the offer of assistance. Thank you.

I was only able to use my card once, and then I received an error message about the wrong PIN number. Since then, I haven't been able to use it. When I contacted customer service to check my balance and report the problem, I discovered that someone else had been using my card to make purchases. It is unacceptable that someone was able to use my card without my authorization. I want my money refunded back to my card. I only used the card once for $89.00, so I need to know where my money is.

I am attempting to contact customer service by phone to discuss my account, which the IRS has informed me exists. According to the IRS, I have received two stimulus checks: one on June 17th, [redacted] for $[redacted] and another on January 4, [redacted] for $[redacted], both deposited into the same account. However, I have not accessed these deposits and believe the cards I received did not work. I also received a letter regarding a chargeback that I do not understand. I want to clarify that I have not spent any of my stimulus money or used any Green Dot card. If there is a card in use, it is not by me and should be blocked immediately. I am frustrated that I cannot reach customer service after trying all afternoon. It is challenging to navigate the prompts without the last four digits of a card I am unsure of having. Please advise on how to contact customer service directly to address this urgent matter regarding my stimulus payments. Thank you. Regards, J.D.

I need a replacement Greendot debit card as my government funds were initially deposited on it. I lost my original Greendot Visa debit card, ordered a replacement, and paid the fee, but it has been two weeks and I have not received it. I tried calling their customer service number at 1 [redacted]- [redacted] but couldn't proceed as I needed the last four digits of the new card. I have also attempted to contact them through their online text assistant, but have not received any assistance. I urgently need access to my funds and require help resolving this issue as soon as possible. Thank you. Sincerely, John N M.

I am unable to sign in or use the recovery options on the website. I provided personal information, a MoneyPak number, and created a sign-in, but I cannot access the account I created. I have followed the automated responses provided, but I am continuously redirected to submit another claim. When I call for support, I am directed to the Green Dot number for the MoneyPak service, which does not recognize my account as it is a MoneyPak account. This situation feels like a continual loop. I simply want to transfer my funds to my BlueVine debit card without having to wait two weeks.

I have received a text message stating that Antonio has sent me $[redacted] through Green Dot. Upon trying to claim the money using the provided link and code, I encountered difficulties. I attempted to enter my card details, but the system did not recognize the information. I have two Green Dot cards, one with Rapid Paycard and the other with Chime, but I am unable to deposit the money onto either card. Despite my efforts to contact customer service, I have been unsuccessful in reaching a resolution, and the help button did not address my issue. I kindly request assistance in resolving this matter. Thank you for your help. - V.E.

I recently deposited $75 from a MoneyPak onto my Green Dot card that I misplaced, and it has since expired approximately three weeks ago. After several attempts to contact customer service, I was informed that a new card was sent to me, but upon receiving it, I discovered it was not a replacement card. The balance has decreased to $57 due to monthly fees. The extended wait times and lack of resolution have caused me significant stress. Despite understanding the challenges posed by Covid-19, the misinformation and delays have been frustrating. Having been a Green Dot customer for over a decade, I simply request that my funds are transferred to my existing Green Dot card. I have also encountered a potential scam involving a fake customer service number exploiting Green Dot users. Any assistance would be greatly appreciated. Thank you, Laura G.

On January 3rd, my girlfriend's aunt put $[redacted] into my Walmart MoneyCard account to support my girlfriend's expenses while she is in Alabama taking care of her grandmother. This will be a weekly occurrence until her grandmother's affairs are settled. When trying to withdraw the funds to send to my girlfriend, I received a message about suspicious activity on my account and was prompted to verify my ID by uploading photos. Despite sending three sets of pictures, they were deemed too blurry from my Android phone. I need assistance in sending clearer photos from my iPhone 7 to my Walmart MoneyCard account.

I am having trouble accessing my account as I have discovered I still have two accounts, one of which should have been closed already. The email for the closed account is [redacted], and the other account is [redacted] Unfortunately, I can't access the latter account as the card linked to it was stolen and canceled. I need confirmation that the [redacted] account is closed and inaccessible. I do not have the account number or password for [redacted] and I am concerned there may still be money on the card from the stolen account. I currently do not have a phone to contact customer service and would appreciate immediate assistance to resolve this matter. Thank you. Sincerely, A. Meyer

I purchased a $[redacted] Visa debit card from Walmart, but it was either lost or stolen in the mail. The envelope, which was supposed to contain the purchased card, arrived opened and resealed, and the gift card was missing. I bought the card on 1-1-[redacted] at [redacted] Hwy [redacted], Birmingham, AL [redacted], at 14:53:49. Despite contacting Visa, they informed me that Greendot issued the card. Unfortunately, I only have the last four digits of the card, which are [redacted], as Walmart does not provide the full sixteen digit card number. I have tried multiple times to reach Greendot, but the automated system does not offer a way to address this issue without the full card number. I need help cancelling this card and getting a new one reissued.

I have been dealing with Green Dot issues since last year when someone fraudulently took $[redacted] from my tax refund. Despite reporting the incident and having a Green Dot manager refund $[redacted] to my account and close it, I was asked to mail a statement of what happened to receive the remaining $[redacted]. It has been a year, and I haven't received any further communication or the remaining money. When I log in, my account still shows the $[redacted] balance. Can anyone assist me with this? Thank you. - Jennie

I received my stimulus payment on my Green Dot card three weeks ago, but I've encountered issues accessing the funds. I spoke to multiple representatives, and one mentioned sending a new card, which never arrived. Due to a change in my address, a different representative assured me they would transfer the funds to my other Green Dot card within 48 hours, but it's now been an additional two weeks without resolution. I have been unable to reach anyone for assistance, leaving me frustrated. To address this, please contact me at Candace Perez [redacted] or call me at [redacted]. I will provide my social security number when in touch. Please note that my previous email was [redacted], and my former address on file is [redacted] South Killarney Lane Apt 5, where I no longer reside. Thank you.

I would like to request the deactivation of my card and the deletion of my account. I have been attempting to contact customer service without success. After purchasing a card at a retail store, I realized it was not activated and was unable to return it. I chose not to activate the card and contacted the store, but they were unable to assist me further. I then registered the card and attempted to use it on Amazon. At this point, I would like to proceed with deactivating the card and deleting the account. Thank you.