Google Customer Service Issues

I am experiencing issues with my Gmail account organization and missing emails. Lately, my inbox is showing emails from as far back as [redacted], but recent emails from [redacted] are nowhere to be found. Meanwhile, the "All Mail" category is filled with social and promotional emails, rather than important conversations. I have noticed that recent emails are being sent to the trash automatically and some emails are missing from the sent folder. Additionally, the timing of sent and received messages seems incorrect. Oddly, even emails from [redacted] are missing from the "All Mail" and sent categories. I am unsure what is causing these problems and how to address them.

Google Captcha is causing significant frustration by blocking access to legitimate online accounts. Despite attempting for three hours to access a long-standing account of seven years without success, Google Captcha remains a considerable obstacle. Not utilizing Google products or services makes this interference even more unwarranted. The constant hindrance must cease, and the insistence on not using a VPN is not a viable solution. Users have the right to employ any security measures they see fit. An urgent resolution is required, potentially through legal action, to address this intrusive behavior. The challenging and often frustrating Captcha system also needs significant improvement to provide a smoother user experience.

I recently changed my password and unfortunately lost the slip of paper with the new one. I've been trying to recover my account multiple times but faced issues due to changes in my contact information. My old AOL email is closed, and I no longer have the same phone number linked to the account. Despite being able to answer the initial security questions, I am unable to proceed as it requires my old email and phone number, which I cannot provide. I created a new AOL email to receive the recovery code, but when I entered it, the system did not recognize me. I am willing to provide my ID and any necessary documentation to verify my identity as it is crucial for me to access my account. I have been working on a book for over 7 years stored in that account, and I cannot afford to lose it.

Hello Team, We are currently facing an issue with our Google Android Developer Account where we have lost access. The account was originally created by a former employee, and despite having access to the company email associated with the account, we are unable to reset the password as we cannot provide the registered phone number. We can verify that the account belongs to the business, not the individual, but we are struggling to reach Google for assistance. Resolving this ownership matter is crucial as not being able to update our Android app could result in losing users. Your help in this situation would be greatly appreciated.

I am experiencing issues with my email delivery to [redacted] The message I receive states: "Address not found. Your message wasn't delivered because the domain purpletreegoods.com couldn't be found." The error message also includes DNS lookup errors for various types. Below is a forwarded copy of the email I attempted to send for reference: From: Alicia Cavazos <[redacted]> To: Purple Tree Goods <[redacted]> Date: Fri, 3 May [redacted] 09:30:46 -[redacted] Subject: .

As a Spotify premium member, I was excited to claim the Google Home mini offer. While ordering, I missed providing my house number, causing the package to be returned to Ingram Micro Inc. Despite reaching out to Ingram and Canada Post, they couldn't assist me. I'm frustrated by this runaround and the inability to correct my shipping details. I hope to resolve this and receive my package soon. My name is Dylan Dupuis from [redacted] Challice Line, Millbrook, Ontario, Canada. Phone: [redacted].

Join us for the Science and Technology Awareness Day (Tech Day) on Saturday, May 18th, at Augustus F. Hawkins Nature Park, from 10:00am to 1:00pm. The aim is to engage inner-city kids with hands-on engineering activities to foster their interest in STEM fields. The event is designed for elementary and middle school students, expecting around [redacted] participants. We are collaborating with City Agencies and private sector partners to showcase exciting science and engineering demonstrations. Your support is crucial for the event's success. Financial contributions are appreciated, payable to Los Angeles Association of Black Personnel Inc. with "Tech Day" in the memo line. We also seek volunteers to conduct 5-10 minute hands-on activities for the students, providing a fun and educational experience. Please email a brief activity description along with volunteer names to [redacted] by April 29th, [redacted]. For further inquiries, contact Hyginus Mmeje or Michael Simpson at lacity.org. Let's inspire the next generation of STEM enthusiasts together! Best, KARINA SIMPSON Environmental Engineering Associate I Industrial Waste Management Division City of Los Angeles Public Works

I got logged out of my Instagram, Gmail, and other accounts one night. When I tried logging back into Instagram the next morning, I realized it was linked to an old email I don't use anymore, [redacted], which is connected to [redacted], then to my current email [redacted] I managed to access the second account, but the first one is a dead end. I used to work at Allstate (Lincoln Benefit Life) at the time, and I used "where did I meet my husband" with the answer "Oleavers Pub" as a security question. Unfortunately, I no longer have the original phone number I used to sign up, which makes it difficult. Instagram wants me to send an email from Angela.roark, but I can't. I know the passwords were variations of Andrew24! to Andrew36! I have more information, but I need my original phone. I'm willing to do whatever it takes to regain access.

I have provided Google with all the requested data following the protocol. Despite this, Google denied my request to restore my account. I am facing issues with Samsung, who hijacked my account during a factory reset process, leaving it vulnerable for four days. Due to this extortion event, I lost access to my previous email account and 58 gigs of data. Dealing with establishing a new account has been a hassle, especially with Google's inadequate assistance. I have escalated this to the Missouri State Attorney General and the Federal Trade Commission. I feel Google's mechanical conduct is overly zealous and unhelpful. I intend to seek legal recourse for the damages caused. This is not the first time I have encountered such problems with Google, and I am extremely frustrated with the lack of a humanely reasonable solution.

Hello Google Team, I am Endes, and I am reaching out to you because I encountered an issue that I hope you can assist me with. Yesterday, I performed a factory reset on my Samsung phone. The Google account associated with it has an old email address that I rarely use, and I forgot the password. In a rush to save time, I quickly created a new account but struggled to log back in. Unfortunately, I had backed up important information, such as my contacts, to the old email address ([redacted]), and not being able to access it is impacting my ability to communicate with my clients. Upon Google's request, I provided a second email address ([redacted]) in hopes of recovering my [redacted] account. However, I have not received any helpful responses or emails from Google to assist me in the account recovery process. I suspect that the password issue may have been due to Caps Lock being on or a changed Input Language, but I can't recall for sure due to the haste in which I handled the situation. I am eager to hear from you soon and hopeful that you can help me regain access to my backup information stored in my [redacted] account. Thank you in advance for your assistance. Best regards, Endes

I noticed that Google has been withdrawing $11.99 per month from my Paypal account since January, totaling $60. I contacted Paypal, and they advised me to reach out to Google, the seller. However, I am unsure how to connect with the right person at Google to resolve this issue. I hope to find assistance on this forum or be directed to the appropriate Google support. I did not authorize this recurring charge, nor did I purchase the item. I have had sole access to my account for the past decade and did not make this transaction. It is an unauthorized charge that needs to be ceased, and a refund should be issued promptly. Thank you for any guidance you can provide. Summary of the recent charge: Date: May 1, [redacted] Payment to Google Paid with VISA ending in [redacted] Description: "PP*GOOGLE HAWK APP" Category: Entertainment Transaction ID: 28A64460S[redacted]J Seller information: Google Invoice ID: [redacted][redacted]1 Purchase details: $11.99

Hello, I'm Keith Walker from KW Plastering in Cardiff, South Wales, UK. I recently encountered a troubling situation where a customer left a negative review which I believe is unfounded and damaging to my reputation. The customer had agreed to empty a room for plastering by 9am, but by 9.30am, the room was still full of furniture. I explained that I couldn't proceed due to the delay, but then received a review labeling me as racist for this incident. This accusation is baseless and hurtful. I kindly request the removal of this review due to its defamatory nature. Your prompt action in this matter is greatly appreciated to address this unjust attack on my character and business. Thank you, Keith Walker KW Plastering

I'm having trouble accessing my Gmail account on my new device. It's strange because I signed in successfully yesterday when I first set up the new device, but now it's logged me out. I rely on this account for storing important information. While I remember my email and password, the phone number linked to the account is no longer active, and I no longer have the old device for verification. I urgently need a way to regain access to my account. It's upsetting that I'm locked out all of a sudden, especially since I accessed it twice yesterday on different devices without any issues. It's crucial because all my children's pictures are in there. My contact number is [redacted], and I go by the name Melissa G.

I am having trouble accessing one of my Google accounts associated with my YouTube channel. Initially, I forgot my password and attempted the email recovery verification, receiving and entering the correct verification code but still unable to log in. Although I later remembered my password, I am now being prompted to verify from a device I no longer have access to and no longer have the same phone number. I did not set up two-step verification, and the email recovery process using a verification code is not working, despite entering the correct code. Access to this account is crucial as it contains private YouTube videos important to my children. I have put in the correct password and recovery email, so I am puzzled as to why I cannot log in. The account in question is [redacted], with the recovery email being [redacted]

I am the owner of sleuthforthetruth.com hosted by Dotster.com. Recently, I discovered that my website has been hijacked as Google users are being redirected to an unauthorized medical site when accessing my site through search results. Dotster found and removed four infected files, yet the issue persists, with the redirection occurring due to a potential Google indexing problem. This redirection not only hinders the users seeking my website's content but also poses risks by leading them to an unaffiliated site possibly containing harmful viruses. I am concerned about the impact on users and their devices and seek assistance. Please contact me at [redacted] or [redacted]. Thank you. Graham Firestone, Owner of sleuthforthetruth.com

I attempted to access my Gmail account for reading and sending emails, but the prompts requested my account information despite using my usual computer. I received an alert about an unfamiliar device accessing my account. I confirmed it was me, even though I was on my regular computer. I am worried my computer may have been hacked. How can I confirm and address this? Should I change my login details? Do I need to check my computer and phone for security issues since my Google account is linked to my phone? Please, reach out to me. Let me know if you can verify my security status from your end. Thank you, Judy Pappin

Subject: Assistance Needed with Google Account Recovery Dear Larry and Sergey, I am Aiyaz and I am experiencing issues trying to recover my main Google account as I have forgotten the password and backup code. Despite trying various methods, I have not been successful in regaining access. Many important documents are stored on my Google Drive, causing pending work tasks. I have reached out via email and phone to Google support for assistance but have not received a response. I appeal to you for help in resetting my main Google account, [redacted]. I am the sole owner of this account and have urgent pending work to complete by May 8, [redacted]. Below is the Gmail account that needs to be reset: Main Google Account: [redacted] Kindly investigate this matter and provide the necessary support. Please contact me at [redacted] or email me at [redacted]. Thank you. Sincerely, Aiyaz

I am looking to cancel my Google YouTube TV account promptly. I've attempted to follow the cancellation instructions provided on Google and YouTube TV websites but have encountered issues. Most instructions directed me to click on my profile picture and then choose HELP, which didn't work as expected. Could you please assist me in locating a suitable Google or YouTube TV site where I can successfully cancel my subscription? The email linked to my YouTube account is [redacted] Kindly contact me through my active email, [redacted] You can reach me at [redacted]. Thank you for your help. I have been trying to resolve this for more than a week without success. Best regards, Robert F. [redacted] E. Bandera Rd Boerne, TX [redacted]

I recently had a tablet stolen from a property. This tablet belonged to my 60-year-old mother, who is not tech-savvy. I have tried entering her account login and password, but it does not work. I attempted to verify it with my account, but I still cannot access it. This is a special case because the account had pictures of her recently deceased mother, and she is devastated by not having access to them. All I am asking for is a password reset on the account. I have tried all the options available to me, and I just need access to this account to see if I can recover these photos.

When I set up a Google account, it asks for my phone number, which I am hesitant to provide due to privacy concerns. It would be more reassuring if there was an option to speak with a real person instead of automatically requesting my phone number. Using my email for confirmation has worked in the past and should suffice moving forward. The fact that the next question is also about my email rather than my phone number is ironic. Can Google address the public reports about the game "Guns of Boom" on Google Play? There are suspicions of misleading information, and it is important for Google to investigate these claims thoroughly. It's crucial for the company to take any red flags seriously. Let's prioritize transparency and accountability in addressing these issues.