Google Customer Service Issues

On my LG phone running Android OS, I have noticed that Google's permissions settings seem misleading. While they claim to offer choices to users, declining certain permissions, like microphone access for Google Maps, can disable essential phone functions. This tactic feels deceptive and underhanded, making it seem like we have control when, in reality, key features become unusable if certain permissions are not granted. I believe that Alphabet, Google's parent company, is using its power to push users into providing data that ultimately benefits their bottom line. To address this, I suggest that basic native apps should not require overly intrusive permissions that are not necessary for their core functions. I find it unnecessary for Google Maps to have access to my microphone to provide navigation instructions. It is disconcerting how Google prompts for unrelated permissions and restricts basic functions if these are denied. It appears more like a ploy to confuse users rather than offering genuine choices. They need to streamline their permissions process and ensure that basic functions remain accessible without compromising user privacy.

I recently received an offer for a free Samsung Galaxy 9 as a reward for being a loyal customer. Upon entering my Mastercard information to pay $1, I unexpectedly became a member of Rafadv.com. They charged my Mastercard $53.53 CAD/$35.00 USD plus taxes without my consent. I consider this fraudulent and disrespectful. I've struggled to cancel this unwanted membership and clarify the status of my free Google offer with Rafadv's unhelpful customer service. Please ensure that all previous and future charges are removed promptly, including my credit card details. I expect to receive the promised Samsung Galaxy 9 soon. My Google client information number is #[redacted]09. I trust that Google Inc will handle this matter promptly. I anticipate confirmation that the fraudulent charges have been resolved and the free phone shipment is on its way. Sincerely, Michelle M. A.

I made numerous purchases to progress in the app Final Fantasy XV: A New Empire by Machine Zone, aka MZ. On April 20th, [redacted], MZ reset the game abruptly, resulting in the loss of all items and progress I had acquired. This action caused me to lose all the money invested in the game. The game became worthless, and I am seeking a refund for all expenses incurred. Recently, the developers revoked previously purchased content without informing players, rendering the items useless. This tactic misled players into buying items that were ultimately made obsolete, disregarding promises such as "lifetime boost." Despite many players receiving refunds, the developers have not addressed my request. I have exhausted all avenues to contact Google Play for a refund with no success. Any assistance in this matter would be greatly appreciated.

I have encountered an issue with a mobile game called Final Fantasy XV: A New Empire, developed by Machine Zone or MZ. On April 20th, [redacted], the game was reset by MZ without any prior notice or explanation, resulting in the loss of all the in-game progress and purchases I made. My investments in the game have now become worthless due to this unannounced reset. I would like to request a refund for all the money I have spent on the game. The game developers recently revoked previously purchased content without warning, making items that were paid for useless. Users, including myself, were misled into buying items that were about to be rendered obsolete despite being advertised as "lifetime boosts." They reset all player progress, regardless of the amount spent. Despite attempts to resolve this with the developers, I have not received a satisfactory response. Other players have successfully received refunds for similar issues, and I am seeking the same resolution for the content I purchased that did not deliver as promised. I am reaching out to Google for assistance in refunding the funds I wasted on the game. I can provide screenshots of my purchases made over the last two years.

I am writing in regards to the Bridgeport, Alabama project. There are concerns regarding the general manager and engineer assigned to this project. It seems there may be issues with cost efficiency and decision-making, particularly related to a recent switch from membrane filters to sand filters. Additionally, there seem to be questions about the qualifications and salary of an inspector with familial ties to the general manager. It is vital to investigate these matters as they may impact the project's integrity and efficiency. I urge the authorities to closely review the individuals involved in the water board to ensure they are overseeing operations diligently. It is essential to address these issues promptly to prevent further incidents and potential risks to the project's success.

I recently received three emails from Google alerting me that my email might have been compromised. I believe I changed my Google account password but not my Gmail password. Now, I am unable to send or receive emails. I've tried using the help pages with no success. When I access my email, I see a username and password box filled with asterisks and a server name box in the middle of the page. Can someone please explain in simple terms what I need to do to fix this? I can't receive emails, so contacting me through phone or text is the only way to reach me until this issue is resolved.

On January 3rd or 4th, I placed an order for a TV antenna through Google, eBay, and PayPal for $15. Then, an offer for a 3-year extended warranty popped up, costing nearly $40, which I accepted. When I checked my account on January 7th to buy work boots, I noticed that there was only $52 left out of my initial $[redacted]. I need my money refunded promptly. It has been over [redacted] days, and I have not received any communication regarding the refund from Google, PayPal, or eBay. If no action is taken soon, I will have to involve my attorney to resolve this and seek compensation for the unauthorized transactions. You can reach me at [redacted], and I hope for a swift resolution to this situation. Thank you for your attention to this matter.

Hello, I am writing to seek assistance with accessing my account on a different device. Unfortunately, I have forgotten my password and when I attempt to reset it by receiving a verification code on my phone, it then requires sending a code to my recovery account, which belongs to my brother. Despite checking, no codes are being received. Furthermore, although I have enabled 2-step verification on my mobile, the process is not functioning correctly. This account holds significant importance as it contains years worth of data and personal information. I have exhausted all possible methods for account recovery with no success, leading me to contact for further help.

I recently had my phone number changed and have been unable to receive the 2-step verification pin needed to access my accounts due to issues with my old phone number. Despite receiving recovery emails with pins, the time is off by an hour causing the codes not to work. I am concerned as this account is crucial for my important work and personal matters. I am willing to verify my identity by answering questions or providing my license if necessary. Please change my phone number to the new one on file so I can enable 2-step verification and regain access to my accounts, including YouTube and photos linked to it. Thank you for your assistance and cooperation. Recovery email: [redacted] Time zone: American Northeastern Time zone.

I had a virus that prevented me from accessing my emails. Upon contacting Google, they instructed me to purchase $[redacted] worth of Google Play cards. I followed their instructions and provided the codes, but was then told the cards were not refundable and needed to purchase another set worth $[redacted]. Despite resolving the issue, I encountered a problem retrieving the first set of cards as they had already been redeemed. This resulted in me paying $[redacted] for a $[redacted] service, which I find unfair. I believe I should be refunded the excess charges they retained in cash.

I am a Google Calendar user, and although the birthday reminders with the pretty images are nice, many of the dates are incorrect. For example, my late mother's birthday is listed as May 4 when it should be May 3, and my son, Daniel Nardozzi, is listed as May 4 when his actual birthday is May 17. Unfortunately, I am unable to correct these dates on the birthday event page. I kindly request assistance in rectifying this issue. I hold these dates dear to my heart, given my extensive celebration of my mother's birthdays over 91 years and the memorable birth of my son, Daniel John Nardozzi, after a challenging labor. Your help in correcting these dates would be greatly appreciated. Thank you. - Deb C.

Subject: Urgent Matter Regarding Recent Incidents Hello, I am the Parish Secretary at the Basilica of the Immaculate Conception. I need assistance regarding two incidents involving a scammer using our Rector's name to deceive parishioners. One card, with the number 02HSNDJQGFAREUAZ0WUD and valued at $[redacted].00, was redeemed by the scammer. We seek details on the redemption for the police investigation. Additionally, two other cards, totaling $[redacted].00, were not successfully used by the scammer. I reimbursed the buyer from my Google Play account to prevent further loss. I now request a refund of $[redacted].00 from the account due to this situation. I attempted to reach out to Customer Service without success and was directed to contact you directly. I appreciate your prompt attention to this matter. Thank you.

I mistakenly reported a possible unauthorized charge on my wife's Google Play account linked to the credit card ending in [redacted]. It was a valid subscription to Malwarebytes for Android phones for $12.75. However, the card got suspended. Since the card is in my name, Daniel Blais, not my wife's, Kathleen E Blais, we can't verify it to unblock. To resolve this, we need to remove the [redacted] card from Kathleen's account and replace it with her own card ending in [redacted]. This change currently isn't possible because of the verification issue. Your help in resolving this matter would be greatly appreciated. Thank you, Daniel Blais

I received an email from Google informing me that my ability to make purchases on the Play Store has been temporarily suspended due to potential suspicious activity. To lift the suspension, I need to provide identification confirming my authorization to use the credit card linked to my account. The credit card was added to my account by my partner, and I had permission to use it. However, there was a misunderstanding when my partner disputed some charges I made without realizing the card was on my account. The bank confirmed no fraudulent activity, yet my account remains suspended. I understand the importance of handling this situation correctly to avoid losing access to my account. While my partner wants to contact Google to resolve the issue, I am concerned about the lack of oversight in the process and the potential consequences. I value my account and the memories stored within it, and I hope to resolve this matter promptly.

I have attempted several times to increase my storage capacity using two different credit cards and have even scanned them, but I have been unsuccessful. After entering all the necessary information, there is no button available to submit the details. Additionally, my account seems to be linked to my son, Weston M., with his email [redacted] listed, whereas my email is [redacted] Please note that due to my storage being full and my attempts to purchase more, I may not receive any emails. If you need to reach me, please call at [redacted]; I am currently on EST.

Google Photos is not recognizing faces properly for searching individuals. Despite enabling facial grouping, the feature only identified 5 faces out of thousands of photos. I find this tool very useful for organizing my extensive photo library. I've sought assistance for 3 weeks, including reaching out to Samsung experts due to having the new S10-Plus phone. The facial recognition works on other devices but not on mine, leading to frustration. I also own a Google Mini. I am unsure if I can connect more than one room to my Google Mini or if I need one for each room. Currently, the Mini in our family room operates well with all devices. Now, I am looking to extend its use to the bedroom. Can I use just one Mini for multiple rooms or do I require one for each room? Your help is greatly appreciated.

I set up an email a while back to use for a new Instagram account. Despite not using the email since, I now need it to recover my lost Instagram account. I remember the security question and recovery email I provided, both of which Google is asking for verification. The only obstacle is that I can't recall the password that I need to reset. Google repeatedly informs me that they can't verify my ownership of the account, halting any progress. I'm certain I can prove the account is mine and would appreciate guidance on how to reclaim access. It's been an issue for some time, but it's become more pressing lately. I'm hoping to reach out to a Google representative for assistance via call or text.

Hello, I would appreciate assistance with my business. My business is not appearing correctly on Google Maps despite repeated attempts to address the issue through emails. Other companies use Google Maps to showcase my business, and its accurate representation is crucial for visibility in adjacent areas. I am located at Keilor East Centreway, Victoria, Australia, [redacted]. I am with Healthy Living Osteopathy at 49-51 Wyong Street, Keilor East VIC [redacted]. If including the full street address is problematic, a tag to signify 49 would be acceptable. My main goal is for my business to be accurately displayed on the map of Keilor East Centreway in Keilor East. Your prompt attention to this matter is greatly appreciated.

My channel, Suchna Tube, should not have been terminated. I do not believe my videos or channel violated the "community guidelines." Please reevaluate my channel to verify if my videos were wrongly flagged. My videos do not contain: - "Nudity or sexual content" as stated in your reason. - "Violent or graphic content." - "Hateful content" or any hate speech. - "Threats." I have never engaged in such behavior. - "Spam/scam" content. - "Misleading metadata." I always adhere to tagging rules. If I made a mistake by uploading content that goes against the rules, I apologize and would like my channel reinstated. YouTube team, please consider giving me back my channel. I am committed to avoiding errors in future video uploads. Thank you.

Dear forum members, I need your assistance regarding a concerning situation. Unfortunately, my ex-boyfriend has gained unauthorized access to my Gmail account and modified all the account recovery settings to prevent me from reclaiming control. He has set his email and phone number as the recovery options, making it impossible for me to reset the password. To rectify this, I kindly ask for help in removing his contact information from the recovery settings, allowing me to update it with accurate details and regain access to my account. This account holds vital personal and financial data, making it crucial for me to regain control promptly. If any members can offer guidance or support on this matter, I would greatly appreciate it. Kindly reach out to me via email at [redacted] Thank you all for your potential assistance in resolving this unsettling issue efficiently. Your support means a lot.