Google Customer Service Issues

On Saturday, June 4th, I had to reset my S8+ because I forgot my swipe pattern for the lock screen. After rebooting, I struggled to determine which Gmail address was linked to my phone. On Sunday night, I found one saved on the phone and attempted multiple times to enter codes and reset the password without luck. When I called the Google helpline, I was informed that I could unlock my account using a computer. Currently, I have managed to update the password on my old account and created a new account. However, my phone has been prompting me to wait for 24 hours since Sunday.

I am unable to remember the phone number I had when I created my Facebook account. Therefore, I can't receive the verification code because the email I used for Facebook is solely for that purpose and is not linked to my phone. Sadly, my mother has passed away, and the only photos I have of her are on my Facebook account as others callously decided to discard all my belongings. They will have to answer for their actions eventually.

I have been struggling for 2 days to access my Google email account, [redacted] Unfortunately, I keep receiving an email stating that Google couldn't sign me in as [redacted] and that they couldn't verify the account belongs to me. I have used this email for a long time. My name is Gil C., and my phone number is [redacted]. I would appreciate it if you could reset or resolve this issue with my account. I need to access my information on my cell phone, which has various icons linked to this email address such as DropBox, YouTube, Contacts, Messages, and Gallery. Your prompt attention to this matter would be greatly valued. You may contact me via my secondary email address. Please note that I have 4 Google email accounts: [redacted], [redacted], [redacted], [redacted] Thank you.

I am seeking assistance with recovering access to my email account (The lost email): [redacted] Unfortunately, I lost access to my emails when I lost my personal belongings, which included my computer and phone. Google's recovery system requires system information, service provider details, and other information to verify the account holder. Without access to these devices, I am unable to bypass the 2-Step Verification set up on my email account. Despite providing all the necessary information for Google's recovery system since August [redacted], I am still unable to access my emails. Each account recovery attempt results in an automated message after a few days. I hope for assistance as this is my final option before considering legal action. My goal is to reset my password and rightfully regain access to my email account.

I am unable to access my [redacted] account again. This previously occurred a few years back and it's happening once more. I've attempted all the recovery options listed on the website without success. Additionally, my recovery email, [redacted], has been hacked and the password changed. I'm reaching out to GoDaddy for assistance with that email account. I'm worried that my [redacted] account has been deleted as it's showing as non-existent when I look it up by username. I've had this email for a long time, so it's concerning. Due to a stalker, I've had to change my cell number multiple times recently - from [redacted] to [redacted] and most recently to [redacted]. Today, I changed it to [redacted]. I'm available at my new email [redacted] or by phone at [redacted]. I can provide any necessary information to confirm my identity. Thank you, Susan D Chase

I've noticed a concerning issue where my searches and those of my boyfriend are appearing on each other's phones for Google and YouTube. Despite using separate phones and accounts, our search histories are crossing over, making me uncomfortable. While I don't search for anything secretive, this invasion of privacy is unsettling. I am using an Android device and unable to remove Google. I am seeking advice on how to address and resolve this intrusive situation.

I am Glenda Raines, and due to being homebound, I rely on online shopping. My personal information was compromised when Google got hacked, causing me great distress. Despite changing my details multiple times and using my phone number consistently, I now encounter a [redacted] error, making me feel like a person of interest. This situation is unacceptable, and if not resolved promptly, I will seek legal advice. This ordeal has led to numerous card replacements and constant information updates. I insist on speaking to a person to address this issue as emails and texts have been ineffective. I expect my online reputation to be rectified swiftly. Kindly assist me promptly so I can resume my necessary shopping tasks. Goodbye.

Dear Staff, I am writing to bring to your attention the distressing situation I am facing after discovering that my account has been suspended. I urge you to investigate this matter thoroughly as I am innocent of any wrongdoing. I was surprised to find out about the suspension when I tried to log in to my YouTube account yesterday. Reflecting on the past, I remember receiving a voicemail about two weeks ago informing me that my account was blocked. I am uncertain whether this communication was from your team or if my account was compromised by an unauthorized individual. I find myself in a vulnerable position and seek a fair resolution. I implore you to consider my situation and work towards a solution promptly. Thank you for your attention. Best regards, Ren

Hello Google Team, I am in need of assistance in recovering my deleted account. I have been trying to recover it for two days without success. The email I am trying to recover is [redacted], which was deleted 6 to 7 days ago. I am having trouble answering the security questions on my Micromax Canvas A210. I kindly ask you to help me recover my account as it contains important information. Your understanding and help in recovering my account would be greatly appreciated. Thank you.

Hello Google team, I am seeking assistance in recovering my deleted account. I have been trying for two days without success. I am reaching out to the Google team to help recover my account which holds important information. The email I am trying to recover is [redacted], which was deleted about 6 to 7 days ago. I have been attempting to recover it from a Micromax Canvas A210 but am unable to provide the answers to the security questions. I kindly request your help in understanding my situation and recovering my account. Thank you.

I encountered an issue trying to unlock my new iPhone at the Apple Store where Google blocked access to my forgotten password after their attempts. At home, I received an alert email from Google indicating a hacking attempt at the Apple Store, which was not the case. It has been 22 days since I initiated the account recovery process, which started a week ago. When I attempted to change my password last week, Google flagged it as misconnected, possibly due to someone else using a similar email address. Despite assistance from Apple and Verizon technicians, account recovery has not been successful. I have reached out via email regarding my name variations: Carole Anderson (maiden), Carole Redd (married), and Carole Anderson-Redd, leading to email IDs [redacted] and [redacted] [redacted] remains inaccessible. Your help in resolving this issue would be greatly appreciated.

I'm experiencing issues with my Google account after a failed attempt to unlock my new iPhone at the Apple Store. Google blocked the process, considering it a hacking attempt. As a result, I've been locked out, waiting for account recovery for 22 days now. Last week, there was confusion with changing my password due to a similar email existing. Despite support from Apple and Verizon technicians, the issue persists. My name is Carole Anderson (maiden) Carole Redd (married) or Carole Anderson-Redd, with corresponding email IDs. One specific email, [redacted], is inaccessible. I need assistance urgently.

I am having trouble accessing my Gmail account after trying to reset my password. When I went to the Apple Store for assistance with unlocking my new iPhone, someone there attempted to access my account, triggering a security alert from Google. I have been locked out for 22 days now with no success in account recovery. When I tried to change my password last week, I received another alert stating it was connected to a different email address I did not recognize. Despite seeking help from technicians at Apple and Verizon, I am still unable to regain access. I have reached out via email using the addresses [redacted] and [redacted] My inaccessible email address is [redacted] My name is either Carole Anderson (maiden) or Carole Redd (married), and sometimes I use Carole Anderson-Redd. Please assist me in resolving this issue.

I am facing issues trying to unlock my new iPhone SE, as Google has blocked access due to an attempt made at the Apple Store to recover my forgotten password, raising suspicions of hacking. It has been 22 days since I initiated the account recovery process, with a failed password change attempt last week. The confusion seems to be linked to someone else possibly having a similar email address to mine. Despite efforts from Apple and Verizon technicians, I remain locked out. Please assist me in regaining access to my accounts associated with [redacted] and [redacted], as [redacted] is inaccessible. My name is Carole Anderson (maiden), Carole Redd (married), or Carole Anderson-Redd, with a birthdate of 01/18/[redacted]. Thank you for your help.

I cannot access my [redacted] account because I forgot the password. Google won't verify it's mine even though I know my dad's middle name. Although I've had the same phone number for years, my old phone broke, and I can't remember my @live.com account. I'm frustrated that Google is not letting me access my main email. I created a new one, [redacted], but I can't recall the @live.com account. I want to prove ownership of my [redacted] account but struggle due to my poor memory. I just want to regain access to my account.

I am attempting to buy an iPhone 8 Plus. A representative informed me that my account is now owned by a company called Frontier without prior notice. This is upsetting as I only found out when trying to make the purchase. It seems unfair that the company did not inform me about this change. If this issue is not resolved promptly, I will consider switching to AT&T. My interest is in getting an iPhone 8 Plus on a 24-month installment plan. My credit score is excellent. Do you still want my business? Thank you in advance for addressing this matter. If I do not receive a response, I will assume you are no longer interested in my business. - Email sent by J

I was considering buying two products from Sharper Image: the ab workout and bicep workout, along with adhesive pads. Despite seeing ads for 50% off and 10% off, the promotion codes didn't work. I no longer want the products and would like a refund promptly. Using PayPal was problematic; I couldn't view the total before the purchase went through, which is frustrating. I couldn't locate the order number, making the process even more challenging. I expect my order to be returned by tomorrow, or I will report the issue. If you can offer a reasonable discount, I may reconsider. If not, we will part ways. Thank you for your assistance.

I attempted to apply both a 10% and 50% discount to my order, but unfortunately, neither of them was applied successfully. Due to this issue and the difficulty I faced using PayPal during checkout, I have lost interest in your products. I am requesting a refund promptly. It was frustrating that I couldn't view the total amount before the purchase went through, as I believe customers should have the right to see the total before making a payment. I would reconsider my decision if offered a reasonable discount. However, I couldn't locate the order number on the website. I would like to return my order by tomorrow. If not resolved, I will have to report this matter. Please contact me at [redacted] if you are able to assist. Thank you in advance for your help.

Subject: Urgent Security Concern Regarding Compromised Accounts I am writing to report multiple unauthorized logins into my Gmail accounts and Facebook. Suspicious activity has been detected on the following Gmail accounts: [redacted], [redacted], and [redacted] The IP address linked to the unauthorized access has been traced back to Virgin Media Ltd in Ireland, specifically in Clontarf East Point Business Park, Block P2. I have been experiencing persistent harassment, including messages I did not send, from [redacted] to [redacted], and I am considering legal action against Virgin Media for their alleged involvement in this security breach. They claim that the hacker manipulated the IP address information to appear as Virgin Media. Please urgently assist me in addressing this serious security issue. Your prompt attention to this matter would be greatly appreciated. Sincerely, Dawn F. K.

Dear Sir or Madam, I have a concern regarding my privacy on Google and would like assistance in the removal of certain photos from the search results. I hope you could help me with this matter. Thank you very much, Best regards.