GoFundMe Customer Service Issues

My friends created a GoFundMe page named "Kathy's Rehab and Recuperation" to assist with my rent and expenses following a stroke on November 5, [redacted]. Although the funds have been raised, I am struggling to access them due to my friends' lack of technical skills. I require assistance in setting up the account for the money to be transferred to my bank account. Unfortunately, I have been unable to find a customer service phone number for GoFundMe. My rent is significantly overdue, and I urgently need access to the funds. You can reach me at [redacted] or via email at [redacted] My name is Kathleen Conway Murray. Kindly let me know the necessary information, and if you require details of my friends who organized the fundraiser, please indicate so I know that progress is being made. Thank you for your assistance.

I updated the withdrawal information today, December 16th. I received an email stating that the money would be refunded by December 17 if the account wasn't set up. However, the email now mentions it will take 2 to 5 business days for the funds to appear in my bank account. Since it's going to take 2 to 5 business days, will the funds still be refunded even though I have set up the withdrawal account?

I am having trouble setting up withdrawals because the email verification process seems to be stuck in a loop. When I click on the verification link, it keeps taking me to the web version of the site asking me to login repeatedly without progressing. If I don't resolve this issue soon, all the donations may get refunded back to the donors.

I've successfully entered my bank account details for a withdrawal on GoFundMe, but I'm struggling to find the option to select the full amount for deposit. This process was supposed to be simple, but it's been challenging, especially while dealing with the loss of a loved one. Can someone please provide clear step-by-step instructions on how to deposit funds from GoFundMe into my bank account? I'd appreciate guidance on what to do if I don't see the necessary prompts. Thank you in advance for your help.

I need to address concerning issue regarding my son's funeral funds. Unfortunately, my sister-in-law, Kristy Lynn Noble, has mishandled the GoFundMe account set up for my son, Brendin Kenneth Ray Granado's funeral expenses. Initially intended for the mortuary, she has redirected the funds into her own account and refuses to relinquish them. Despite numerous requests and offers to provide receipts for expenses, she has failed to cooperate and has even slandered our family's name. We had sought assistance from Judge Roach to cover the cremation costs as Kristy had informed us of delays in accessing the funds. It is distressing that she has not respected the intended use of the donations and has disregarded our requests to rectify the situation. We remain deeply troubled by her actions, especially as we are preparing for my son's services tomorrow.

A few years ago, I created a GoFundMe page to gather funds for my son's headstone after his passing at just 2 and a half months old. He would have turned 4 now, and we still don't have a headstone for him. Unfortunately, the details and login information for the GoFundMe account were unintentionally thrown away with many of my papers. Now, I am unable to track if the fundraising goal was met, withdraw the funds, or access my account. I am seeking assistance to finally provide a headstone for my son, Keyrmani Shaw. My name is Cheyanne Kintop. Any guidance on how to recover my account information would be greatly appreciated. Thank you.

I have been collecting donations through my Gofundme campaign for a month. However, when I tried to set up my withdrawal information, I received a message saying that my campaign is under review, and withdrawals are temporarily suspended. I have not received any further emails explaining the situation. I contacted customer service 5 days ago but have not received a response. I am very worried about this issue and need it resolved as soon as possible.

Good evening, I must emphasize the honesty and sincerity of my message. Following a medical crisis that led to a three-week coma and a precarious situation where I was read my last rites, I find myself in need of assistance. I possess extensive documentation to support my ordeal. I am considering creating a GoFundMe page, but I prefer not to share it on Facebook. Is it feasible for me to reach out to churches and like-minded individuals for support?

After setting up my GoFundMe fundraiser for my medical needs on your site, I shared it on Facebook. I then emailed the link to others and asked some contacts to join my fundraising team. People have donated through Facebook, and I received a GoFundMe notification. However, I only see one donation of $40 by Antje, and I can't view any other contributions on the website, phone app, or Facebook. What's going on?

After creating my GoFundMe account and sharing my fundraiser for my medical needs on Facebook, I invited my contacts to support by sharing the link and also sent emails with the fundraiser information. I have received notifications for some donations, but I can only see one person's name and the amount they donated, not the others who contributed through Facebook. The total amount in the fundraiser has not changed. Why can't I view all the donation names and amounts?

Hello, I created a GoFundMe page under the name Kerrie Bridger or Kez to raise funds for my friend who recently lost her husband. I am having trouble accessing my account to update the bank details for the transfer of funds. I believe the email address associated with the account is [redacted], but my usual password is not working. I have also attempted to log in with other email addresses without success. Can someone assist me with this issue promptly so I can ensure the funds are transferred to my friend as soon as possible? The GoFundMe page is for Adrian George. Thank you for your help.

I am reaching out on behalf of my family. We have experienced a series of heartbreaking challenges, including cancer diagnoses, deaths, funerals, and burials. My daughter, Maria T., was diagnosed with stage 4 breast cancer at the age of 28. Additionally, my dad passed away after battling stage 4 metastatic prostate cancer. My mom is struggling with dementia, a brain stroke, and paralysis, and we can't afford a care facility. I have been unable to work due to being on the waitlist for knee surgeries for the past two years. We are desperately seeking assistance to cover burial expenses for my dad, cemetery plots, and future costs for my mom and daughter. We are facing immense financial hardship after losing our home. Any support during this dark time would be greatly appreciated. Thank you to everyone willing to lend a helping hand. God bless.

In November [redacted], my wife became my guardian. A friend of hers began a GoFundMe page to help with our family's medical bills starting in October [redacted]. Recently, she informed me that I am accountable for including these donations in my taxes. She has a lawyer handling the situation, and they are pursuing this with the FCC. I would like to know what steps I can take to ensure that she is solely responsible for managing the donations and including them in her upcoming tax filings. How should I proceed on my side of this matter?

I would like to report an individual who is misleading people by asking for money under false pretenses. When she set up a GoFundMe page, she was actually staying at the Heather Brae Motel Farm with me, where I observed that she had an abundance of Christmas gifts for her children. She also resides with her partner, Cindy Morgan, who receives various government payments. The cost of staying at the motel is $[redacted] per fortnight. I am concerned because a young girl I know was deceived by her lies and sent money to her. Thank you.

I am having trouble withdrawing funds for the first time. Every time I try to log in to GoFundMe and add my financial institution and password, I encounter an error message. First Florida CU confirmed that there are no issues with my financial account and advised me to contact a GoFundMe representative. This is urgent as I am currently dealing with the sudden passing of my husband, and our friends are fundraising for his arrangements. I have tried accessing from different devices using Firefox and Google Chrome with both my Comcast and Gmail accounts, but I am still unable to proceed with the withdrawal. At my credit union, I usually validate my password entry with a system-generated code. Any assistance would be greatly appreciated.

I am experiencing difficulty with my withdrawals. I have attempted to withdraw my accumulated funds multiple times over the past few weeks, but I keep receiving an error message indicating a lack of information. I have provided all the necessary details, including my account information, verified my phone number with the special code, and confirmed my email. Can you assist me in resolving this issue so I can receive the funds before the end of the year? Thank you. 🙏

I've completed a fundraiser campaign but I'm unable to set up a withdrawal. Whenever I try to do so on the app, the page freezes. I've also attempted to log in on the website via my computer, but I encounter the same freezing issue. Additionally, when I try to access the help center page, I receive an error message stating, "Your connection is not private..." I'm at a standstill as I can't set up a bank transfer or reach out to GoFundMe. Please help me resolve this!

Over the weekend, I created a GoFundMe campaign that raised $60. However, I'm struggling to access the funds due to a recent bank card change. As a medically disabled individual relying on oxygen, it's urgent for me to pay my power bill. I need assistance in updating my bank card information to ensure the transfer reaches the correct account promptly. It's essential to expedite this process given my critical medical situation. I'm eager to resolve this issue as soon as possible. You can reach me at [redacted]. My name is Sharon S. I had a conversation with a Google representative that was disconnected abruptly. Your prompt response is greatly appreciated. Thank you.

Hello, my name is Cory Cheek. Sadly, my daughter passed away on October 6, [redacted]. A GoFundMe was initiated, and my wife and her brother are the only ones who can access the funds. Due to marital issues prior to her passing, her brother was named as the beneficiary, preventing me from accessing the funds. I am uncertain if this is legal. I am seeking advice on what steps I can take to gain access to these funds. The GoFundMe account is associated with her email: [redacted]

I have finished all the steps for my withdrawal and patiently waited for 5 days. However, when I checked my account, it says, "more information needed," without specifying what that information is. I never got an email asking for additional details. I reached out to customer service through email multiple times but haven't received any assistance or reply. Even though the automated email mentions a 2-day wait time, it has been several days with no resolution. I urgently require access to my funds. Please assist me and provide a response promptly.