GoFundMe Customer Service Issues

Hello! I am encountering an ongoing issue with setting up my withdrawals. I have thoroughly reviewed my information to ensure it is correctly formatted. For instance, my license photo is clear, in color, and the correct size. My social security number is accurate, and I am a US resident with a phone number and bank account under my name. Moreover, I am over 18 years old. Despite this, I am uncertain why the process is unsuccessful. I have a deadline of only three days to complete the withdrawal, making this somewhat urgent. I would greatly appreciate any assistance you can provide. Thank you.

I created a GoFundMe for my dog. I donated $19 and a friend donated $10 to kickstart donations. I ended up covering the costs for my dog's treatment myself and no longer need the donations. GoFundMe isn't releasing the funds to me despite my emails about it. The withdrawal date keeps changing, currently set for December 5th, which doesn't make sense as it's not yet the 5th. Yesterday it showed the 3rd. I simply want to receive the funds as I no longer require the campaign.

I donated $99 to my cousin's GoFundMe account, but the site kept saying it couldn't process my card. I entered my debit card information multiple times, and now I've been charged several times for $99 each, totaling $[redacted] instead of the $99 I intended to donate. I want to request a refund from GoFundMe for the overpayment of $[redacted]. They need to address this issue promptly. For assistance with the refund, contact me, Sonja, at [redacted].

I need assistance canceling a beneficiary request for my fundraiser. I have already tried contacting the support team but have not received a response yet. The button to cancel the request is not showing up on my screen as it should according to the help center. I want to switch to a different method for accessing the raised funds, so canceling the current beneficiary request is crucial. Thank you for your help with this matter.

Hello, good day. I am a Guidance Counselor helping a teacher at my school. The teacher is looking to launch a GoFundMe campaign for someone in urgent need of burial, who unfortunately passed away over a month ago. We are situated in Jamaica. The problem we are facing is the lack of online options to input/select a Jamaican bank account for people to make donations within or outside of our country. Is there a way to address this issue or any recommendations?

I am requesting a refund for a payment made on Friday, December 3, [redacted]. The recipient refused to process the refund and has since deactivated their page, making it impossible for me to resolve this directly. Trying to reach out to the help desk, I encountered issues with the email provided and was instructed to click a link. Unfortunately, this resulted in another $[redacted] donation today, which I would like to cancel along with the previous one from Friday. I am unsure which email they are referring to in order to proceed. Sriti is currently assisting me in this matter. Please cancel today's donation promptly as I am facing financial strain.

To the help department, I have been attempting all day to set up a GoFundMe account to assist my brother in acquiring a wheelchair-accessible vehicle after a car accident three years ago left him with severe injuries. I have completed the initial information on the "Create an account to save and continue" screen, clicked on the green next tab, but it remains stuck on a loading loop without progressing. I have made several attempts, waiting for over an hour and a half at times, but the issue persists. I am open to setting up the account via email if necessary. Additionally, when I tried on my iPhone, I received a message prompting me to contact support. Any assistance in resolving this matter would be greatly appreciated. Thank you for your time and attention. Sincerely, Alexander W.

I have entered my bank account details multiple times to withdraw from my campaign. I've been asked for additional information and most recently uploaded a bank statement. Despite this, I keep receiving an error notification when I log in. Clicking on the attached link or selecting "withdraw" from the campaign's page redirects me back to the main "campaigns" page. This issue persists whether I use a mobile device or my desktop computer. A friend created the campaign for me and was going to transfer the funds to her account then to me, but she also encountered problems.

I have not received the withdrawal email to verify my email. I have been attempting all day to do so. Is the website experiencing issues? Additionally, I am unable to add a bank account to withdraw funds. I have already reached out to your company via email, but I have not received assistance regarding this matter. Could the site be compromised? Should I consider deleting my account? I am concerned because individuals are donating money to an account we cannot access, which seems suspicious. It is essential that you provide a prompt response via email. Moreover, the individuals I added to the team have not received any communication from you.

A GoFundMe page was created in my daughter's name asking for donations to purchase an urn instead of a cardboard box. Three individuals - a friend, an ex-love, and her cousin - contributed a total of $[redacted]. Jennifer Zac, the creator of the page, informed me of accusations of fraud and suggested I inform the donors they would receive refunds within 3 to 4 weeks. Upon researching, my friend discovered that the GoFundMe for Pearl Lower is still active and accepting donations. As Pearl's mother, I am deeply saddened by this situation and would like the page taken down promptly. I am seeking information on where the donated funds are located or have been utilized, along with details of any transactions and the associated individuals. Your assistance in this matter is greatly appreciated. The GoFundMe page was established by Jennifer Zac on October 14 or 15, [redacted], following Pearl Lower's passing on October 13, [redacted]. I am Debra Lower.

I set up a GoFundMe for a child battling cancer for the second time. I am listed as the organizer and need to transfer the funds to the family. However, I am unable to find the option to do so or add a beneficiary. I tried adding them through the help page without success, as it isn't giving me the necessary options when I sign in. I want to ensure the family receives the donations to support them during this difficult time.

Hello, I am Chari Grant and I need help with my GoFundMe account. Initially, I faced issues verifying my bank information for withdrawals. After receiving an email requesting more verification, I tried to log in but couldn't access my account. Despite attempting to reset my password through multiple emails, I couldn't do so successfully. I fear being locked out of my account and would appreciate someone reaching out to assist me. Kindly contact me at [redacted]. Thank you for your help in advance.

Hello, my name is Tiffany Emerson. I created a GoFundMe account to raise funds for my father's funeral under the campaign name "Perlie's Funeral Expenses." The account is currently on hold for review, and I am unable to access the funds. I would appreciate any assistance in resolving this matter promptly, as I urgently need the funds to cover the funeral expenses. Thank you for your help!

I am unable to access my account as I forgot my password, which I usually rely on my phone to remember for me. I urgently need to begin the withdrawal process for my recent donation. Unfortunately, my phone is not working, and without the password, I am unable to proceed. My dog is in critical condition, and I drove a long way to get help. Seeing the donation last night brought me so much joy that I overlooked the necessary steps. I am now in a dire situation as my card is declined. I am hoping for a way to verify my identity over the phone so that the process can be initiated promptly. I need to access the funds quickly to avoid being turned away due to insufficient funds during this critical time for my dog, Leela.

I am part of a non-profit organization and am looking to propose a fundraising idea that involves collecting cash over one year and distributing it to individuals at Christmas. We are considering collaborating with food banks to secure three weeks' worth of food for the recipients and planning to work with a National International kitchen to provide meals for 1-2 days. I am seeking clarification on whether it is possible to raise and hold the funds to be disbursed on request at the designated time. While the logistics are not fully defined at this stage, having some initial answers would be beneficial. Once the organization makes a decision, I will share our identity with you.

I'm having trouble withdrawing the funds from my friend's GoFundMe account for veterinary bills. She has transferred the account to me, but when I reach Step Three, I'm stuck on a page with my cat's photo and options to Accept or Decline. Upon choosing Accept, nothing occurs, and I'm unable to move forward. Assistance would be greatly appreciated. Thank you, Greta Ott

I need assistance with my GoFundMe account. A friend set up a fundraiser for me, designating me as the beneficiary to withdraw the funds. I received an email prompting me to "accept money," which led me to my GoFundMe account with the option to accept the raised funds. However, when I try to accept on both my phone and laptop, nothing happens. The status on my friend's end shows as "awaiting April to accept funds." I am looking for a live operator to guide me through this issue. You can reach me at [redacted].

I am seeking assistance from someone at Go Fund Me to guide me through the process of setting up an account for my sister who is scheduled for a mastectomy in Florida this Thursday. I was informed by my bank that I could create an account specifically for this purpose through either them or Go Fund Me, but I need help in linking our family and friends' donations through Facebook. My sister was recently diagnosed with breast cancer and requires surgery. Her birthdate is December 9, [redacted]. I understand there are instructions available, but I am feeling anxious and would greatly appreciate speaking with someone directly. You can reach me at my home number, [redacted], my name is Ellen D.

I've linked my Venmo account for instant transfers to quickly access the funds from an upcoming fundraiser. A $20 donation is pending from Tommy J. that we hope will process swiftly. He is considering adding $[redacted] more, and having the ability to transfer it instantly is crucial. These funds are essential for my emergency fund as I transition back to a stable life. After experiencing homelessness as a veteran for six years, I recently secured a new apartment just three weeks ago.

After experiencing a stroke on November 5, [redacted], my high school friends kindly created a GoFundMe campaign named Kathy's Rehab and Recuperation to support me with rent and recovery expenses. Unfortunately, my friends Carol Lazerick and Ford Harris overlooked setting up a withdrawal method for the donations received. I am unsure of the steps to rectify this issue. Kindly advise what information is needed regarding my bank details. You can reach me at [redacted] or via email at [redacted] Thank you, Kathy Conway Murray