GoFundMe Customer Service Issues

I encountered issues while attempting to access 2 separate online banking accounts. As a result, I opted to manually input my account details. However, I am now being prompted for a bank statement, which I do not possess. Following the suggestion to provide a void check as an alternative, I am still receiving emails requesting further verification. I am uncertain if the challenges are due to the fact that my husband and I share a joint account, initially in his name solely, now bearing both our names. I am open to designating him as the beneficiary if necessary. My primary concern is facilitating withdrawals successfully. Despite multiple attempts, the issue remains unresolved.

I am writing to share a situation involving online fundraising. My name is Osilalu Sadiq, and I am Faruq's brother. I want to bring awareness to a potential scam involving Alayna, who is Faruq's BM. Alayna is spreading unverified information, asking for donations without confirming if the body is Faruq's. Contrary to her claims, she has not seen the body. Despite our efforts to contact her, she has been unresponsive and even blocked us on social media. Our family is financially stable and does not need donations. Please refrain from donating any money to this cause. Thank you for your understanding.

I need to address a concerning situation involving Alayna Singleton using GoFundMe for fundraising related to Faruq without confirmed details. I am Osilalu Sadiq, Faruq's brother, seeking to clarify that the information shared by Alayna regarding Faruq is unverified. Contrary to her claims, she has not confirmed the identity of the body. Our attempts to discuss this with Alayna were met with hostility, leading to us being blocked on social media. I urge everyone to withhold donations until further clarification. Rest assured, if the situation is confirmed, we have the means to cover any expenses. I kindly request a review of this matter and appropriate actions. Thank you for your attention.

I contacted them recently to inform them that although my funds showed as available, I encountered issues trying to sign in to my bank account. After following their instructions, I now find myself locked out of my fundraising account. I've been eagerly waiting to access these funds and the inability to withdraw is concerning. Despite multiple attempts, my questions remain unanswered, with only generic email responses provided. I urgently require these funds for an upcoming event at the church next Sunday. The lack of resolution is frustrating, as I continue to struggle to reach out for assistance and receive no replies.

I have reached out to your company regarding a withdrawal problem but have only received requests to fill out a survey. Before completing the survey, I am eager to receive answers to my inquiry. I represent Veterans of Foreign War Post [redacted] in Edison, NJ, working on upgrading our memorial park. Despite our ties to the US Government and our long history, it seems your system does not acknowledge our existence, making it challenging for us to withdraw funds. We have been receiving emails about withdrawing the funds, but we are unable to do so. I am frustrated by this situation and would appreciate prompt resolution. I am sharing my contact information again: [redacted]. I urge you to acknowledge and assist the Edison Township Memorial VFW Post [redacted] promptly. Thank you. - B.S.

My family initiated a GoFundMe for my mother, Ruth Jambor, to assist with expenses during a long illness. The fundraiser was organized by the Hinsdale Seventh-day Adventist church, but the pastor who created the account has since relocated. Despite efforts to retrieve the password, the pastor indicated that the funds were refunded to the donors. I periodically checked the account for new contributions, but none were received. Recently, after a year, all donor details vanished, and the fundraiser stopped accepting donations. Now in July [redacted], I wish for the church to access the $1,[redacted] collected, but no one has the password. I possess copies of my driver's license for identification purposes, and the church is willing to provide any necessary details. Can the funds still be accessed for transfer to the church's bank account and subsequent distribution to me? Your assistance is greatly appreciated.

After I received the link to create my GoFundMe account, I entered my email address and password. Everything seemed fine until my husband and I tried to log in and found ourselves blocked. I attempted to change the password but was unable to. I followed all the troubleshooting steps, but they required me to log in first, which I couldn't do. We are halfway to our deadline, and this is worrying. My husband was hospitalized for two months with the Delta variant of COVID-19 and is now at home on oxygen, undergoing rehab with no clear return-to-work date. His friends and coworkers donated out of concern, as many are government contractors like him, and currently, he has no income. I seek assistance in accessing my account. Any help in resolving this would be greatly appreciated. Thank you.

Hello, My email is [redacted] I have 2 GoFundMe accounts, and one of them still has money in it. I am unsure if the other account has any funds left to withdraw. After mistakenly selecting to withdraw funds from one of my accounts, I noticed that the money was going to be transferred to a closed bank account ending in [redacted]. I have been unable to locate where I can change the bank account information, causing me a lot of frustration. I urgently need the money. I tried to find a way to contact you for help on the website, but I couldn't find the contact button as suggested in the Help section. Eventually, after a long search on Google, I found this forum. I would greatly appreciate it if you could provide me with a phone number to speak to someone who can assist me directly. I worry that I might struggle with complex instructions due to my limited computer skills. Thank you, Angie

I attempted to donate $[redacted] using my Vida card to the Help Ahmed Pay Hospital Expenses fundraising account. After entering my information and submitting the payment, I received an error message asking me to review the information and try again. Despite this, $[redacted] was deducted from my account, and I received a text message confirming the charge for $[redacted] to GoFundMe Help Ahmed Pay H. I can't see my donation in the donor's list. Can you assist me in resolving this issue promptly? Please contact me at [redacted]. Thank you for your quick help. - Intissar

In August, I set up a GoFundMe for my nephew after my sister passed away suddenly, leaving him with no one. I'm the organizer, but I forgot the email and password I used due to the overwhelming circumstances at the time. Despite attempts to reset the password, clicking on the link only leads me back to the sign-in page without allowing me to change it. I really want to access the account to provide my nephew with the help he needs. Your assistance in resolving this issue would mean a lot to me so I can make a positive change in his life.

On November 9th, I received an email from PayPal Giving Fund mentioning the attempt to send our Church raised funds to an outdated PO Box address. Despite our response, we have not received any follow-up. We have initiated the charity confirmation process through PayPal Giving Fund by submitting the required documents, which they mentioned could take up to 5 days for review. The deadline of the 16th is approaching, and to prevent the funds from going to another charity, we kindly ask for an extension until our charity is officially confirmed through PayPal.

I have received multiple emails from GoFundMe regarding bank deposits. After submitting my information again, I was informed that deposits would resume in a few days. However, I continue to receive emails about verification issues. I am unsure why the remaining money is not being deposited. Could you please clarify what is needed from me to prevent the funds from being returned? Unfortunately, I have been unable to reach anyone at GoFundMe for assistance. I appreciate your help in resolving this issue promptly. Thank you, Lisa M.

Hello, I encountered an issue while setting up my new account on GoFundMe. I made a mistake on a question and when I tried to refresh the page to correct it, I couldn't access my account using my password or email. I also attempted to change my email address with no success. Each time I tried to log in, my name appeared on the screen but I couldn't proceed. When I tried to update my email, I wasn't prompted to verify with pictures, which was challenging for me due to my disability. It seems there might be another account linked to my name by someone fundraising for me, which I don't want to disrupt. However, I need to create a separate account for a different purpose. Can you assist me with resolving this situation and setting up a new account?

I've made several attempts to process a payment on your site, but unfortunately, the payment process repeatedly fails. As I prefer not to use Google services, I couldn't inform you directly about this issue. The payment failure problem seems to be due to the background scripts on your site, as they load slowly and cause multiple payment failures in succession. Each time a new set of scripts appears, I have to re-enter payment details and check if any payment was successful before trying again. Despite spending over an hour attempting to make a payment, I was unable to get the process to work. It appears I may need to adjust browser security settings before trying again. This issue is frustrating, especially considering the intended recipients of the funds.

Our page is called "Sunny and Sanjay's Antarctica Expedition." The page administrator was changed, and we are unsure who the current administrator is. We have funds totaling over $2,[redacted] that we are unable to access. We urgently need either to retrieve the funds or close the page to refund our donors. Initially, the page was started by the administrator, then changed by our CEO, Sunny Gurule. Regrettably, we do not have the contact details to regain access as the administrator, and we are currently locked out. We require assistance to either withdraw the funds or repay the donors. We are willing to provide any necessary information for verification purposes. It is crucial for us to resolve this promptly.

We created a GoFundMe to assist with my brother's funeral expenses. Our family and friends generously donated, and we were notified for each contribution. A relative hoping to contribute reached out, but they encountered issues with the donation process. When attempting to log in to check, we faced difficulties accessing the account altogether.

Hello, I organized a fundraiser for the Bhutanese Community of Central Ohio, which is a charitable cause. I have updated the bank account information with PayPal as per their suggestion and completed all necessary steps. However, I am facing difficulty sending the funds to PayPal from my end. Despite speaking with a PayPal representative, the issue remains unresolved. I have been attempting to withdraw the funds for over 10 days now. The instructions provided on your website do not align with the options available in my account menu. For instance, I am unable to locate the "manage" or "withdraw" links as indicated in the instructions. This fundraiser is crucial for assisting families who urgently need to move into a new apartment. The inability to access the funds is hindering our ability to offer aid. I have previous experience with fundraising platforms, and I must say that navigating through GoFundMe has been challenging. The lack of efficient communication channels adds to the frustration. If this persists, I will refrain from using this platform in the future. I strongly believe that providing clear instructions upon reaching the fundraising goal via email would greatly benefit fundraisers. A simple guide on how to withdraw funds promptly upon goal achievement, whether for individuals or charities, would be immensely helpful. I am eager to proceed with withdrawing the funds via PayPal, as all prerequisites have been arranged. Kindly advise on the next steps to be taken. Thank you.

It has been nearly two months since my mother passed away, and I am still struggling to access the funds from donations. It's frustrating to see other donations being processed promptly while mine seem to be stuck. I even had to borrow money against my car, and now I am unsure if I can repay it because of the delay in releasing the funds. I had higher expectations based on what I believed your organization stood for.

I am experiencing difficulty updating the information on my GoFundMe page. Currently, it states that the donations will benefit ISAAC J. I want to clarify that the donations will actually benefit underprivileged individuals who cannot afford the book. I am seeking assistance in editing this statement to accurately reflect the intended beneficiaries of the fundraising campaign.

I have been attempting to withdraw funds for the last 20 minutes. Despite verifying my phone number on two devices, the process consistently loops back to verifying information without allowing me to proceed to setting up my bank account. I have attempted using both the app and a computer, but have had no success. This situation is urgent for me, and the inability to withdraw funds is causing distress. When I try to set up withdrawals, I am redirected to verification repeatedly. The option to select "myself" does not appear as indicated. The funds may be refunded soon, and I am at risk of homelessness in 13 days. I simply need to set up my banking information to facilitate the withdrawal process.