FedEx Customer Service Issues

I am inquiring about the status of my SafeLink cell phone package. The shipping date has been pending for a week, and the FedEx online tracking information shows it's been in "transit" for about the same duration. Despite my attempts to contact customer service, I have been unable to speak with a representative. When I enter the tracking number, the system does not recognize it and prompts me to repeat the tracking number, which I have tried numerous times without success. The tracking number I am using is [redacted][redacted][redacted].

On December 23rd, I made a payment of $[redacted].37 to ship a package from North Carolina to Florida overnight. The package contains a battery charger for a medical device and was scheduled to arrive by noon today. However, the package did not arrive as expected. According to the package tracker, it is now delayed until Tuesday, December 27th. This delay is problematic as the package contains a vital medical device. I believe some form of compensation is necessary given the inconvenience and the high cost of the expedited shipping. I request a refund of at least half of the shipping fee. Furthermore, I urgently need the package to be delivered by Monday, December 26th at the latest. If this cannot be achieved, I will escalate my concerns to the company's corporate office.

I witnessed a delivery driver attempting to take back a package after placing it on my porch. I observed him take a photo of the delivery and then remove the package back to the truck. Upon noticing me on the porch, he quickly retrieved the package from the truck and handed it to me. It seemed he assumed no one was home since my car wasn't in the driveway, especially since I live on a corner. I intend to speak with a supervisor regarding this incident. Tracking number: 6[redacted] [redacted].

I want to report that a fraudulent order of nearly $3,[redacted] was placed using my personal and credit card information. The order is set to be delivered to my home address today. I have already contacted my credit card company and reported the fraud. I am requesting the shipment to be returned to the shipper in Los Angeles, as I did not make this purchase. I don't want to sign for the item upon delivery to avoid any complications related to accepting a fraudulent charge. The tracking number for the shipment is [redacted]95. The shipper is Samy's Camera and their contact number is [redacted]. I find this situation very upsetting as I never intended to order such an item. I have informed [redacted] and hope for a quick resolution. Thank you.

FedEx Delivery Issue - Tracking Number: [redacted]42 I was not home when the FedEx driver attempted to deliver my package and couldn't reach anyone to request leaving it without a signature. Despite being home on the specified delivery date of Dec. 27 before 8 pm as per the tracking information, the package did not arrive. Now, I see that the package is seemingly on its way back to the sender from a location farther away. Is there a way I can have the package redelivered to my address or rerouted to a FedEx office?

I purchased an E-bike from California today through eBay. I am looking to expedite the shipping process as it hasn't shipped yet and am willing to pay extra for faster delivery. I reside in Petoskey, MI [redacted], and my name is William W. I have the receipt via email but no tracking number yet. I am trying to contact FedEx to discuss speeding up the shipment but haven't been successful in reaching a live person. I would appreciate it if someone could assist me in calculating the cost to air ship the E-bike instead of using ground transportation. Thank you and talk to you later, Will.

In the past couple of days, we have received packages from Chewy's that were left at the mailbox 1/4 mile down the driveway instead of being delivered to the house. Thankfully, they only contained kitty litter, not food. My wife and I, both dealing with disabilities due to age and health, find it inconvenient and challenging to move the boxes to the house. I would like the driver to fulfill their duty by delivering the packages to the house or have them replaced with a more capable driver. Considering we'll be receiving heavier food packages soon, resolving this issue promptly would be greatly appreciated.

I didn't receive a package that was out for delivery due to snow and ice storms. Despite contact struggles with FedEx's AI, they claimed it was delivered when no driver appeared. After tracking, I discovered that the driver actually left the package at the local post office and falsely marked it as delivered. I've called FedEx thrice to report this, but the AI kept redirecting me because a case was already opened. I need to speak to a human at FedEx to address this issue. Thank you.

The tracking number [redacted]40 shows that the package is out for delivery daily, yet it has not been delivered. FedEx claims delivery attempts were made, citing no one was available. The delivery location has a surveillance camera and notes requesting the package to be left there. Despite this, FedEx insists on attempted deliveries. It seems likely the package remains at the Mahwah warehouse. Is it possible for me to collect it from there?

I would like to request that deliveries be made to the building (our garage) instead of roadside. Roadside deliveries often get wet, dirty, or blocked by snowplows, making it challenging to retrieve packages. I have tried contacting customer service at the provided telephone number, but it only offers automated menus that do not address my specific concern. My contact number is [redacted], and my name is John Carstens. The delivery address is [redacted] Hills Rd., Northville, NY [redacted]. I have spent a lot of time trying to resolve this issue, including speaking with the delivery person directly. I appreciate any assistance you can offer in improving our delivery process.

I am Shellie Naar, the shipper. I am reaching out regarding Fedex tracking number [redacted]72 sent to Walt Grudi on 12/27 under the service type "residential". I have been notified of two unsuccessful delivery attempts due to "business closed" which is incorrect as it is a residential address and the package doesn't require a signature. With one more delivery attempt scheduled for tomorrow, I fear the package might be sent back to me. Despite my attempts, I haven't been able to connect with a representative to address this issue. I would appreciate a callback to guide me on the next steps. Thank you.

Our delivery address is [redacted] Mittry Lane in Lake Arrowhead, CA. Delivery instructions: gate code [redacted], enter by walking around the gate or opening it, drop package at the first cabin inside the gate on the front porch. Today's delivery did not follow instructions. The door hanger was taped to the gate code keypad about [redacted] feet from our front door. We were home all day but no delivery came to the front door, and the signature boxes were not checked. No one was at the gate to receive the package. The snowboard product was not left at the front gate, which is good. I would like this resolved by having the delivery person follow the address and instructions, and inform us that a signature is required.

I received two mattresses from Walmart by mistake. FedEx collected one two days ago, but it was left unattended on my porch, blocking my entrance yesterday. The driver did not handle it properly, leaving me unable to enter or exit my house. I live in Gulf Breeze, Florida, and require immediate assistance in removing the queen-size mattress still blocking my doorway. The situation is unacceptable, and I hope someone can retrieve the package promptly; otherwise, I may involve the authorities to address the issue accordingly.

I have been attempting to reach customer service without success. It would be easier to extract my teeth than to resolve my issue. I am expecting two pallets instead of a single package, but I am unsure if the delivery will be handled by FedEx or UPS. I keep receiving messages indicating I need to arrange a pickup, yet the provided order number does not match my information. I need clarification on this matter. I regret the frustration evident in my message, as I have struggled to connect with customer service, encountering only unhelpful automated systems.

Hello! I'm seeking assistance for a lost shipment. The tracking number [redacted]70 indicates it was delivered, but it hasn't been received. Despite prior contact with customer service, there has been no progress. This specific package is meaningful as it was a gift from my parents in China, sent to a friend in LA. The lack of tracking and unmet expectations have been frustrating. I am hoping to: 1) Gain insight into the package's location within the records. 2) Understand the potential refund and compensation available. Thank you.

I am inquiring about tracking number [redacted]03 for my [redacted]-pound anvil. According to the tracking information, the item arrived at the Ft. Myers, FL terminal at 2:46 AM today, but there have been no updates since then. The scheduled delivery time of 1:30 PM has passed, and after calling, I was informed it is en route for delivery by the end of the day, which seems unlikely now as it is past 6 PM. I have experienced issues with this vendor, VEVOR, before where items were lost and eventually found weeks later. Despite a chat message claiming delivery at 1 PM, the package has not arrived. In a prior incident, a different driver mistakenly delivered another package to me due to errors from the Ft. Myers terminal. As of now, I am considering my item lost unless there is a positive update for delivery tomorrow.

I dropped off a new defective item at the FEDEX center within Walgreens at [redacted] E Main St, Torrington, CT [redacted] on January 18, [redacted]. The tracking number for this package is [redacted]32. However, the online tracking still does not show that the item has been received by FEDEX. I did not receive a receipt upon dropping it off, and I was assured I would be updated via email once it was picked up. I revisited the store on January 20, [redacted], and was told the driver may not scan all packages. This explanation worries me, and I fear the item may be lost or stolen. Please reach out to me promptly regarding this matter.

I am concerned about my undelivered package associated with tracking number [redacted]24. The tracking information indicates contradictory information, stating the delivery was not attempted at 1:06 pm on January 25, yet it was miraculously delivered to a non-existent back door at the same time. Given the proximity of these events and the absence of a back door at my residence, I suspect an error or mishap occurred. This leads me to believe the package may have been damaged, delivered incorrectly, or subject to a false delivery update. I urgently need this package for a project that is already delayed. I have verified my shipping address and received subsequent orders without issue. I kindly request prompt assistance in resolving this matter. Additionally, I would prefer to speak with a representative for more effective communication rather than an unhelpful automated system. Thank you for your immediate attention to this issue.

My expedited overnight delivery did not arrive on time, causing issues with my paperwork. I am seeking a refund of the $[redacted].00 delivery charge. Despite speaking with a representative who blamed the delay on weather, I requested proof which was denied. The package was held at the local FedEx office within a hotel, not being located until 1:00 PM despite paying for an 8 AM delivery.

I am providing details related to FedEx Tracking number [redacted]10. My name is David H. M. Bowen and my address is [redacted] Ewing Drive, Bethesda, MD [redacted]. My contact number is [redacted], and my email is [redacted] I shipped Zeiss binoculars to their repair facility in Hebron, Kentucky in early January [redacted]. After authorizing repairs, I was informed it would take approximately 6 to 8 weeks. On January 27, FedEx notified me that a package from Zeiss was en route, with an expected delivery date of January 30 between 10:50 a.m. and 2:50 p.m. Due to absence, I redirected the delivery to Walgreens at [redacted] Arlington Rd., Bethesda, MD. Despite the update, FedEx claimed the package was undeliverable on January 29, before the scheduled delivery date. I subsequently received a message from FedEx on January 30 stating the delivery could not be completed and that the package was being returned to the shipper. As of now, I am uncertain of the package's current location.