The following are issues that customers reported to GetHuman about Facebook customer service, archive #883. It includes a selection of 20 issue(s) reported October 2, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Facebook account under John N Stacy Bodor has been hacked after I clicked on a message from a friend regarding a grant. Despite trying to change my password, I cannot access my account anymore. The hacker, pretending to be Koob Lee from Facebook, provided a phone number supposedly from Facebook, but it led me to a person in India instead of the Korean man Koob Lee. Any confirmation number is being sent to an email I never used, and I have no control over verifying my identity through my own email or phone number.
Reported by GetHuman-foxylynn on Mittwoch, 2. Oktober 2019 02:21
I was locked out of my Instagram account after deleting the app to re-download it due to glitches. I received a "suspicious login attempt" message and need a security code. The email they want to send the code to is incorrect; the actual linked email is [redacted] This issue is vital to me, and I need a quick resolution. Thank you.
Reported by GetHuman3687530 on Mittwoch, 2. Oktober 2019 02:44
My Facebook account locked me out unexpectedly, claiming I recently changed my password when I didn't. It also stated my phone number wasn't linked, though it is. The email attached is inaccessible, even after attempting to rectify it with Yahoo customer support. Suspecting a hack, I submitted my ID picture and alternate email, but it only led to a login restriction message due to multiple attempts. I resorted to creating a new account to connect with friends, but I'm eager to regain access to my old account for photos and contacts. Assistance would be greatly appreciated in this urgent matter. Thank you.
Reported by GetHuman-deboomic on Mittwoch, 2. Oktober 2019 02:51
I keep receiving continuous SMS messages alerting me to have 65 notifications from friends on Facebook. I check daily, yet I have no notifications. Initially, I received these at 6pm, but now they come at 3am daily, which is very irritating. I have already changed my password to try to resolve the issue. Furthermore, today I received a friend request from someone I am already friends with. I reached out to her, and upon investigation, it seems like her account might have been compromised. I advised her to remove me completely from Facebook. I am concerned about this recurring problem and need assistance to prevent it. I don't want to deactivate my account as I will lose my photos and posts.
Reported by GetHuman3687676 on Mittwoch, 2. Oktober 2019 03:34
Months ago, I forgot my password. When I attempted to recover my account, I got locked out. Despite numerous code emails being sent, none have been successful. I even completed the friends' photo verification to no avail. The system now prompts me to contact old friends I no longer have connections with. I've tried logging in from all my familiar devices without success.
Reported by GetHuman-mcrt on Mittwoch, 2. Oktober 2019 03:39
I am having trouble accessing my recently created Facebook account under the username Amber Gold. I established this account on September 24, [redacted], for my online job on Remotask. Due to this issue, I am unable to access my Remotask account as well. This is my second account with the name Amber Gold; the other one is under the name AMBERGOLD with the additional identifier (huixin). I urgently need assistance to resolve this matter promptly as I cannot afford to lose my source of income.
Reported by GetHuman-chinagol on Mittwoch, 2. Oktober 2019 03:53
I am looking to connect my Instagram account with my Facebook account to assist with my business. Unfortunately, when I converted my Instagram to a business account, a duplicate page was created on Facebook, which I do not want to manage. Despite trying to revert it to a personal account to unlink them, I have been unsuccessful. As a result, I now have a personal account that still cannot link to the desired Facebook page, while the duplicate page persists.
Reported by GetHuman-cnunited on Mittwoch, 2. Oktober 2019 04:00
In May [redacted], I disabled my account. Today, when trying to log in, I am prompted to call friends for security codes, which I prefer not to do. My intention is to block around 90% of them for personal reasons and adjust various security and privacy settings. I've created a new account, but I truly desire to regain access to my old profile with all its memories and photos. The security prompt appears due to an issue that occurred causing a lockout, even though I haven't attempted to access it for over a year and a half.
Reported by GetHuman-markhew on Mittwoch, 2. Oktober 2019 04:10
I am having trouble accessing my account as it has been compromised. The hacker has changed the email and phone number linked to my account, preventing me from resetting the password. Any previous password reset emails I received have expired. My email is [redacted]
The hacker's email is [redacted] and their phone number is +[redacted]9. I need assistance to regain control of my account to block unauthorized access in the future, but the security settings have been altered, making it challenging to identify the account.
Reported by GetHuman-azkadeel on Mittwoch, 2. Oktober 2019 04:17
We are the Loyalty program, IGA Rewards, for IGA (Independent Grocers of Australia). We have several IGA stores involved in our program. We are in the process of including all these stores in the FB shop set. Currently, we have reached a limit of 50 stores, but we are looking to expand this to at least [redacted] stores in the next few years to be united under the IGA Rewards umbrella. Kindly consider removing the restriction of 50 shops in the FB Shops locations to accommodate our growth goals.
Reported by GetHuman3687819 on Mittwoch, 2. Oktober 2019 04:28
Hello, my name is Alyssa Mason from Vancouver, WA. Recently, I received an email notifying me of a login to my Facebook account. I promptly changed the password but have since been unable to access my account for a month. The associated email, [redacted], is an old one which Yahoo no longer recognizes, hindering my access. I seek assistance in regaining access to my account to update the email to [redacted] My account is linked to my phone number ([redacted])-[redacted], but unfortunately, I am not given the option to reset the password using this number.
Reported by GetHuman3687856 on Mittwoch, 2. Oktober 2019 04:43
I previously disabled my account, and now, when attempting to log back in, I am consistently directed to an error page prompting me to "Please Confirm Your Identity." I followed the upload process for providing an ID photo but was informed via email that the account issue had been resolved. Despite this, I am continuously unable to access my account, always ending up on the "please confirm" page. I even attempted logging in from an older device I must have utilized prior to the account deactivation.
I would appreciate any guidance you can provide. Thank you.
Reported by GetHuman3687891 on Mittwoch, 2. Oktober 2019 04:55
While playing PubG, connected to my Facebook, encountered an unhelpful player leading to both my PubG and Facebook accounts being compromised. This has caused much frustration. I need assistance in regaining access to my accounts swiftly. Thank you.
Reported by GetHuman3687978 on Mittwoch, 2. Oktober 2019 05:31
I deactivated my Facebook account on August 31 to focus on my upcoming board exams. However, I did not save any recovery codes from the code generator in my settings assuming they would be sent to me. I have been trying to reactivate my account for two weeks now but have not received any login codes. I attempted to authenticate using my government ID and school ID but have not heard back from Facebook. I do not have any device where my account is still logged in, except for my phone. Even though my laptop is a recognized device, I am unable to access my account without the code. I am unsure of any other methods I can use to recover my account.
Reported by GetHuman-filharf on Mittwoch, 2. Oktober 2019 05:48
I need help accessing my old account that I still receive notifications for on my email. I followed the steps to reset my password by sending a picture of my ID, but after being logged out for safety reasons, I am unable to log back in using my email. I initially waited, assuming the process might take a few days, but the issue persists. Can someone assist me with this matter?
Reported by GetHuman3688036 on Mittwoch, 2. Oktober 2019 05:51
I keep getting logged out of Facebook and it keeps asking me to secure my account and change my password. Once I log back in, I'm restricted from joining and posting in groups, as well as commenting on statuses. Recently, I posted a picture of my study setup and it was flagged for violating community standards, leading to another restriction. This cycle has been ongoing for 3-4 weeks. I'm starting to think I might be stuck in an algorithm loop.
Reported by GetHuman3688078 on Mittwoch, 2. Oktober 2019 06:05
My account, linked to [redacted], was suddenly disabled, leaving me puzzled about the reason behind it. Upon reflection, I realized I had not violated any rules. It turns out a user reported my profile for not engaging positively after he initiated inappropriate behavior. It's disappointing to see how some misuse the platform. I wish Facebook would provide a clear explanation for disabling my seven-year-old account. Despite creating a new account, Facebook disabled it again and now I'm not receiving the security code sent to my phone number, [redacted], because they are adding a zero before the number ([redacted]9), making it undeliverable. I'm eager to understand the rationale behind this account disablement.
Reported by GetHuman3688108 on Mittwoch, 2. Oktober 2019 06:18
Dear Customer Service,
I recently encountered an issue with my Facebook page and ad account due to unintentionally violating advertising policies. As a newcomer to Facebook advertising, I understand my mistakes and am eager to rectify the situation.
I kindly request assistance in republishing my Facebook page, "Precious Moments by Brenda and Ronie," so I can resume creating a new ad for my business. Your help in this matter would be greatly appreciated.
Thank you for your understanding and support.
Best regards,
Brenda A.
Reported by GetHuman-bpafalla on Mittwoch, 2. Oktober 2019 06:23
I recently reset my account password through the email associated with it, the same email I've been using since I created the profile. However, upon doing so, I was prompted to enter a code sent to my phone, which is currently unavailable. Despite this, I tried alternative methods to verify my identity by correctly identifying my Facebook friends and selecting past comments and messages from my profile. Unfortunately, I am still unable to access my account. I am perplexed as to why I am facing this issue and would appreciate any assistance in resolving it.
Reported by GetHuman-ljmitche on Mittwoch, 2. Oktober 2019 06:24
Hello, I'm reaching out for assistance regarding my hacked Facebook account. The hacker, who seems to be from Vietnam, accessed my account under the name Kamal Hamzah while I am from Malaysia. Unfortunately, I cannot recover my password as the email linked to account recovery was deleted by the hacker. They have also added two-factor authentication to my account. I kindly request support to change the email linked to my account back to mine. I can provide solid proof that the account belongs to me, Kamal Hamzah, and I am willing to share any information needed to resolve this issue. Thank you.
Reported by GetHuman-mkworld on Mittwoch, 2. Oktober 2019 06:29