Facebook Customer Service Issues

I have received multiple messages requesting a change in payment method for my ARK ELECTRICAL LTD page. Despite entering three different payment methods, I continue to face the same issue. I am frustrated and seeking urgent assistance to resolve this matter. My previous card was canceled due to theft, leaving an outstanding balance. However, I am unable to make the payment as it denies me access. I am unsure if this is the cause of the problem. Please reach out to me at [redacted] or via email at [redacted] to help me address this promptly.

Hello, my phone was recently stolen, and now I am locked out of my Facebook account. The stolen phone was the only "trusted device" for my account security. Unfortunately, I have also lost access to the email address linked to my account, making it impossible to receive the code needed to regain access. I would appreciate it if you could contact me and resent the access code to my new email address so I can regain access to my Facebook account. Thank you in advance.

I use Instagram to promote my music. Recently, I discovered a Facebook charge on my bank statement, not realizing the connection between Instagram and Facebook. Mistakenly reported it as fraud. Now, I'm encountering issues adding my new card to pay off the negative balance on my account. Despite receiving two support message confirmations that my ad account will be reactivated, I remain stuck in a loop of automated messages from support. Since last Friday, I've been attempting to add my card to pay off the balance, yet every time I try, I receive an error message saying my account is not authorized. Seeking assistance to resolve this matter promptly.

About two months ago, I lost my phone, which caused me to be unable to access Facebook. I recently got a new phone with a new number, but my old number is still linked to my account. Unfortunately, I cannot remember my password. When I attempt to log in, I am prompted to search for my page, but it does not appear. The system also suggests typing the name of someone who is on my friends' list, but no results are showing up. Any assistance on this matter would be highly valued. Thank you for your help.

I manage an account under the alias of a local skater known as Casper. I do not possess an ID for this pseudonym, but my online presence on Instagram easily confirms my identity. Unfortunately, I have been facing harassment and false reports from members of the national socialist party. They have been sending derogatory messages, such as "n****r loving f****t." I am now required to verify my identity due to these attacks. If my account faces removal for standing up against Nazis, it reflects poorly on Facebook. The support team mistakenly took down images showcasing the slurs and attacks hurled at me. I seek assistance to address this issue promptly.

I recently got a new phone, and I've been struggling for three days to access my Facebook account. I no longer have access to the phone number associated with the account, but I still have the same email address. Unfortunately, I forgot my password and can't locate where I wrote it down. This is causing me a lot of stress, especially since my husband passed away a year ago. Someone else also set up a fake account using my information, which was reported and removed, but now I can't even log in to my own Facebook. Could you please email me the steps to reset my password? Thank you.

Dear Facebook Support Team, I have been a loyal user of my account for a decade now. Lately, I ventured into reselling and featured products with company names. I utilized my page, established a few months back, to showcase my items. Regrettably, some adversaries falsely accused me of copyright infringement, resulting in my page being disabled by Facebook - I accepted that decision without issue. However, today, my account was banned without warning. I kindly request that you reinstate my account at your earliest convenience. Your help in this matter would be greatly appreciated. Regards

I set up a profile account to create a business page. The new profile had no personal information initially, but we added a business page that required phone number verification. After providing the necessary verification, we were asked for a photo for additional verification. A few days later, the profile was deleted, but the business page remains active despite the admin being removed. We have since created a new profile and page, but the old page is still operational, leading people to the old page instead of the new one. Is there a way to have the old page taken down?

My account has been compromised by individuals from Attleboro, Massachusetts, and Holliston, Massachusetts. They have gained access to my original email address, [redacted] I believe they are cyberstalkers and need assistance to resolve this issue. It's causing me immense distress, as they have taken over my phone remotely. I'm considering involving the police if this matter is not addressed promptly. I can be reached at [redacted] or at [redacted] Thank you for your help.

I recently got blocked from posting comments on Facebook due to two unacceptable comments. I deeply regret making them. I've been a Facebook user for seven years, and this is the first time I've encountered a block. I believe a warning would have been more appropriate than a 24-hour block. I am actively involved in supporting various reputable animal rescues by sharing their posts. I find the 24-hour block unreasonable in this situation. A warning to avoid making such comments in the future would have been sufficient, and I now realize that those comments were not appropriate. Thank you for your understanding.

Hello, I was in the process of changing my Facebook group's name when my dog interrupted me, resulting in an accidental submission of only the letter "E." Unfortunately, I am now unable to change it back for 28 days, causing confusion in the group. I kindly request assistance in resetting this since it was an unintended mistake and not a deliberate change. Thank you for your prompt attention to this matter. Best regards, N.S. (Group Admin)

Good evening. On Facebook, my account was connected to my old telephone number, which my ex-girlfriend had access to. After we broke up, she sold the phone, and the bills went unpaid, resulting in the contract being blocked. Although the SIM card is inactive, my email remained the same, but my phone number has changed. Old number: [redacted] New number: [redacted] Email: [redacted] I need assistance logging into my Facebook account. I've attempted the ID and photo verification but have been unsuccessful.

My old Facebook account was hacked. I've created two new Facebook profiles in the last three weeks, but both have been disabled by Facebook. My mobile phone number was linked to the hacked account, so I decided to create a completely new Facebook and Gmail account, as well as change my mobile number. A few days after changing my mobile number, Facebook disabled the latest account I made. Here are my details and new mobile number associated with the new account: Name: Mr. K.S. Humphries Address: Bryn Golau, Ty Croes, Anglesey, LL63 5RN Mobile Number: [redacted]4 I have uploaded my photo twice on both new accounts, which are currently disabled. Thank you, Mr. K.S. Humphries.

About three weeks ago, I received an email from Facebook stating that I breached their policy by posting a video on my page "KNOWING ISLAM." The report number is [redacted], and the rights owner is Fahad Salem Al Kandari. The copyrighted work is a video. I believe it was a misunderstanding because Mr. Fahd el Kandari's videos encourage sharing for raising awareness and educating people. However, I am still unable to publish anything on my pages after three weeks. I am curious to know when I will regain my publishing privileges. Thank you.

Unfortunately, my friend passed away due to mental health issues, with her ex-boyfriend being the main factor. Recently, messages from her account have been accessed and sent, leading us to believe her ex-boyfriend is logging in and possibly deleting evidence of his abusive messages. We suspect he might be behind this. We are hoping to track the login location to gather more information. It's important to us to keep her Facebook account open to preserve any evidence. Any assistance in this matter would be greatly appreciated.

I regret to inform you that on a certain evening, an individual named L. DePina messaged the page I once administered, named Sad Succubus Waifu. She offered to pay $3,[redacted] for posting articles and provided a link that seemed to lead to a Facebook business page. Unfortunately, accepting the link unknowingly granted access to my account. Several weeks later, I noticed two suspicious posts on my account, which I promptly removed. I attempted to alert my followers and Facebook, but my efforts were thwarted. My admin rights were revoked, reducing me to a mere analyst. Despite my attempts to communicate with L. DePina, my messages remain unread. I sought assistance from support before, but the page was compromised once more. I relinquished all ties to the page in a last-ditch effort. How this situation will unfold is uncertain. I seek to reclaim my page, restore control, and understand the motives behind this ordeal. Your guidance is greatly appreciated.

My girlfriend's Facebook account was hacked by a group claiming to be ISIS. I have reported the issue multiple times through the app, but Facebook has not taken any action, and I have not received any response. If you need to locate her account, my email address is [redacted] Her name has been changed to a different language. She set up her Facebook account over a decade ago and believes she used [redacted] as the cell number and [redacted] as the email address, but she is uncertain due to the length of time that has passed. I am seeking guidance on the next steps to resolve this matter.

I recently purchased a new phone, and on my previous device, all my passwords were autofilled so I never had to manually enter them. Unfortunately, I have forgotten my Facebook password, and none of the ones I remember are working. The account is linked to an old email and phone number that I no longer have access to. I am concerned because this Facebook account contains all the precious memories of my son. I would appreciate any guidance on how to regain access to my account. I am willing to provide verification through an old password or any other means necessary to confirm my identity.

I made a factual comment about illegal immigration, and Facebook locked my account for three days again. Facebook seems to discriminate against conservative views by censoring us while allowing offensive language directed at us to go unchecked. It's unfair how they apply a double standard. I want my account unlocked because what I said was not hate speech. The hypocrisy of Facebook's actions, driven by Mark Zuckerberg's liberal agenda, needs to be addressed. I am fed up with this discrimination and am considering taking legal action against Facebook for their unfair treatment.

I keep receiving a message asking for my new mobile number on Facebook, claiming my current number is outdated. When I try to input my number, a warning appears stating that I may be blocked for using the feature incorrectly. This prevents me from receiving the verification code. It's frustrating as it hinders my use of Facebook. Your assistance in resolving this issue would be greatly appreciated.