Facebook Customer Service Issues

Archive 879

The following are issues that customers reported to GetHuman about Facebook customer service, archive #879. It includes a selection of 20 issue(s) reported October 1, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I need assistance with password recovery for my Facebook account. The email and phone number linked to the account are no longer active, and I am unable to reset them. When prompted to log out, I discovered I couldn't remember my old password and now I am locked out. I rely on Facebook to store my photos and wish to regain access without starting anew. The old contact information no longer works: [redacted], [redacted], and phone number [redacted]. My new contact details are [redacted]. The Facebook account in question belongs to Brenda Leonard Law, married to Jay Law. Please communicate any solutions via email.
Reported by GetHuman3683048 on Selasa, 1 Oktober 2019 pukul 14.45
I am currently locked out of my daughter's account. I can no longer recall or access the phone number associated with it since it belonged to a friend. Furthermore, I do not remember the email address as it was created solely for this Facebook account and was never used. My main account is active, and I have pertinent information for both accounts to verify ownership. I am seeking assistance on how to regain access to my daughter's account, as it contains her pictures and videos. Your help in this matter is greatly appreciated.
Reported by GetHuman3683283 on Selasa, 1 Oktober 2019 pukul 15.17
I feel like I'm going in circles. I requested a photo review five weeks ago, but I'm still stuck on the same screen. I keep getting messages about my account being disabled and then unlocked, only to find myself back at the "reviewing your submission" screen. I've filled out the account disabled form, only to receive more emails saying my account has been unlocked, which leads me back to square one again. I haven't received any responses at all. It seems like there's a persistent glitch. I really need some assistance with this issue.
Reported by GetHuman-mattdriv on Selasa, 1 Oktober 2019 pukul 15.31
I recently encountered an issue with my Facebook account where I was suddenly signed out and unable to log back in despite trying various passwords and recovery methods. It seems like the system does not recognize my phone number, email addresses, or even my previous passwords. My email address linked to the account cannot be located on Yahoo either. I've been locked out of my account since September 5th or 6th. This situation is alarming, especially since a friend informed me that someone may have accessed my account and interacted with posts. I am worried about the security of my personal information linked to other accounts like eBay and Amazon. I have tried following online suggestions without success. Any assistance or advice on how to resolve this would be greatly appreciated.
Reported by GetHuman-jacienog on Selasa, 1 Oktober 2019 pukul 15.33
On Friday, both my personal and business Facebook accounts were suddenly disabled. Despite contacting Facebook, only my business account was temporarily restored, but it failed again during a conversation yesterday. I also received an email indicating that I should have the access restored by now, but unfortunately, it vanished again. Today, I tried creating a new Facebook account, but it also got disabled before confirmation. A friend then made an account for me, which worked fine until recently. This is distressing as I rely on these accounts for my online business, communication with clients, and personal connections. I urgently need a solution as it's impacting my ability to run my business effectively and access important photos and videos, especially those of my children.
Reported by GetHuman3683417 on Selasa, 1 Oktober 2019 pukul 15.34
I feel like I'm going in circles. From being stuck on the review submission screen for five weeks after requesting a photo, to seeing my account disabled, then getting emails stating it's unlocked only to find the same "reviewing your submission" screen upon logging in. I've filled out the account disabled form multiple times, received emails claiming my account is unlocked, only to repeat the same cycle. I haven't received any responses. Please, there seems to be a glitch - could you assist me?
Reported by GetHuman-mattdriv on Selasa, 1 Oktober 2019 pukul 15.34
This morning, I had a concerning experience while trying to update my phone number on my account. When I tried to make the update, a name appeared associated with my old number, and I could see all of their information. The thought of someone having access to my account is frightening, especially since I have children. It was alarming to see how easily someone's account could be accessed. I was prompted to change the password, and then suddenly I was in someone else's Facebook account. I am still processing this unexpected and unsettling situation.
Reported by GetHuman-nikkadba on Selasa, 1 Oktober 2019 pukul 15.41
My website link is currently blocked on Instagram and Facebook. I am confused about the reason behind this issue as I had previously run ads for the same website a few months ago without any problems. Every time I try to post the link on Instagram, it shows as blocked. I attempted to use the Facebook debugger tool to address the problem, but it indicates that the link does not comply with the community guidelines. I find this puzzling since I have successfully run ads for this website on Facebook before. This block is also impacting my Instagram activities, as an influencer I reached out to for promotion is unable to post the link.
Reported by GetHuman3683565 on Selasa, 1 Oktober 2019 pukul 15.50
Hello, my name is Ashok, and my contact number is +[redacted]94. Unfortunately, my number has been banned by WhatsApp for violating the Terms of Service. I sincerely apologize for this and regret any inconvenience caused. I used WhatsApp to share my business information with clients who messaged me directly. As I didn't save their numbers, I unintentionally breached the rules. Access to WhatsApp is crucial for my career, and I am unable to connect with clients for the last 5 days. I am willing to provide my identity and business documents to resolve the issue. I assure you that I will not repeat this mistake. Your understanding and assistance in unbanning my number would be greatly appreciated. Thank you for your consideration.
Reported by GetHuman3670901 on Selasa, 1 Oktober 2019 pukul 15.52
After restoring the factory settings on my phone linked to my account, all apps were deleted, including the one for generating the codes needed for two-factor authentication. Unfortunately, after reinstallation, I couldn't pair the generator with my account because it needs to be done through the Facebook app, which requires a code from the generator to log in. We tried various options available on the website to restore the account, such as trusted contacts, but did not receive further instructions despite positive verification. We also submitted reports with photos of identification but received inactive links for the first two and no response for the subsequent ones.
Reported by GetHuman-fullcare on Selasa, 1 Oktober 2019 pukul 16.28
I am dealing with a serious issue regarding a fake account impersonating me with my profile image. Besides, my authentic account has been deactivated. I have submitted my ID to Facebook for verification, and they have informed me via email that they are currently reviewing it. I suspect someone close to me with ill intentions might have got hold of my ID. Is there a way to identify the creator of the fake account? I am concerned about the recovery timeline of my account. I have cherished memories and numerous photos on that account since [redacted]. The fraudulent account is new and posts strange content. I am deeply worried about losing all my valuable moments and pictures. My associated email was [redacted]
Reported by GetHuman-angbax on Selasa, 1 Oktober 2019 pukul 16.28
I recently created a Facebook account using the name Daniela Flury, which I had been actively using until I accidentally logged out without remembering if I had saved the password. Now, I am unable to reset the password as I don't have access to the associated email address, [redacted] Can anyone suggest a solution to prove ownership of the account and regain access as I deactivated it and now wish to reactivate it?
Reported by GetHuman3683962 on Selasa, 1 Oktober 2019 pukul 16.38
I need to verify my information to access my Facebook account. When I try to get the code sent to me, it's going to my old phone number, which I no longer have. I suspect my ex-boyfriend may have accessed my account, causing it to be locked. I cannot recall the comments I made in the last 4 months. How can I prove my identity for Facebook access? Can they send the verification to a new phone number if provided? Please assist me.
Reported by GetHuman3683963 on Selasa, 1 Oktober 2019 pukul 16.38
My account was compromised, and the attacker altered my username and deleted my personal information. I am unable to regain access since the email linked to my Facebook account was created when I was young, and I do not remember the password or any activity associated with it. Even though I understand there may be limitations without access to this email, I kindly request assistance in permanently closing the account. Any guidance on possible steps forward would be greatly appreciated. Thank you.
Reported by GetHuman-jckabala on Selasa, 1 Oktober 2019 pukul 16.39
I received a notification on my Facebook page that my session expired and then the page disappeared. I attempted to log back in, but I got an error message stating that my password was incorrect, even though I have never changed it. Unfortunately, I cannot receive a code to reset my password as my only contact method linked to the account is an email address I can no longer access. I have been trying for several days to resolve this issue using various methods and following the instructions for hacked accounts, which require entering an old password. Despite inputting the old password, I am still unable to access my account. It seems that my password has been changed without my knowledge.
Reported by GetHuman3683965 on Selasa, 1 Oktober 2019 pukul 16.39
I encountered an issue this morning when trying to access my Facebook account. Upon logging in, I was immediately logged out and prompted to log back in. However, despite entering my phone number for a verification code, I never received one. Subsequent attempts to request a code informed me that my number had already been used to recover an account, a process I had not undertaken. Upon creating a new account, I found that my phone number was linked to my original account from [redacted]. To confirm ownership, I can provide various previous usernames and passwords associated with the account, and I am the sole administrator of a group that I manage for my business, "I Can Sell It." This group is integral to my business operations, and I am eager to regain access to my account to retrieve important videos, pictures, and other content stored there.
Reported by GetHuman3684248 on Selasa, 1 Oktober 2019 pukul 17.17
Last night, I kept receiving text messages about resetting a Facebook password, which seemed suspicious. I decided to change my password. After doing so, I encountered difficulties logging back in. This morning, I managed to access my account using my fiance's number that had not been removed. However, my email and number were missing. Despite this, I am now unable to log in again as my account has been hacked once more. When attempting to send a code to my fiance's number, he no longer receives it.
Reported by GetHuman3684335 on Selasa, 1 Oktober 2019 pukul 17.29
I have three Facebook accounts linked to one phone number ([redacted]). My original account, associated with the email address [redacted], is the only one I have used and want to access. I created the other two accounts while trying unsuccessfully to regain access using [redacted] After sending a copy of my driver's license and receiving a four-digit code, I entered it only to be redirected to a new (third) account. I am seeking assistance to resolve this issue once and for all. Thank you.
Reported by GetHuman-mlovelav on Selasa, 1 Oktober 2019 pukul 17.31
I am having trouble accessing my old account. I no longer have access to the old phone number or email linked to the account. Even though I remember the email and password to log in, a verification text is sent to my old number upon login. Unfortunately, I am unable to verify it without the current number. Consequently, I cannot remove the old number from my account. I am also unable to receive any verification codes or links on my old email, as I haven't been able to access it for years. I am in urgent need to update the phone number and email associated with my Facebook account, but I am stuck without being able to log in first.
Reported by GetHuman-devinden on Selasa, 1 Oktober 2019 pukul 17.42
I'm having trouble logging into Facebook through a web browser. Even though I initially created my account on the web with my email address, I now can't log in using either my email address or phone number. Despite finding my phone number initially, it's no longer being recognized after trying to log in with it. This leaves me only able to log in when I'm already logged into the device.
Reported by GetHuman3684456 on Selasa, 1 Oktober 2019 pukul 17.45

Help me with my Facebook issue

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