The following are issues that customers reported to GetHuman about Facebook customer service, archive #872. It includes a selection of 20 issue(s) reported September 29, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am facing repeated issues with my live streams on my "Bombshell Barbie Jewelry" page on Facebook. The live streams keep getting interrupted, and I am being removed from Facebook. I believe this may amount to harassment. I am diligently following all of Facebook's rules and policies. Both my personal profile and business page are at risk, and I am eager to block or ban anyone responsible for these disruptions. My only wish is to utilize Facebook without these disturbances. I have been a user for six years and these recent incidents have really affected my experience. Continuously having my live streams shut down without any explanation or recourse is unfair to me. I am seeking assistance in understanding and resolving this situation.
Reported by GetHuman-clarisa_ on domingo, 29 de septiembre de 2019 7:18
Dear Sir, my job post and page were unpublished by Facebook for allegedly violating Facebook Jobs terms, but I have reviewed the policies and do not believe I have violated any. The job post is straightforward and does not breach any of the guidelines regarding misleading information, illegal activities, discrimination, adult content, personal information, multi-level marketing, impersonation, drug-related content, profanity, or grammar. I am certain my post complies with the rules. This issue has occurred repeatedly, and I am unsure why. I kindly request a human review of my post and page or detailed clarification on the problem. I am eager to rectify this matter promptly.
Content of advertising in Arabic:
Opportunity to increase income: Telesales needed for a recruitment website to work from home for 1 to 4 hours per day. Commission-based work ranging from [redacted] EGP to [redacted] EGP monthly. Experience is preferred but not mandatory. Note: The company covers communication costs.
Thank you.
Reported by GetHuman3669854 on domingo, 29 de septiembre de 2019 8:13
I created a Facebook account around 7 years ago, but I've never used it since then. I'm unable to reset the password because I can't recall the account details. I keep receiving notifications for logins from various locations in Australia over the past few weeks, even though I can't secure the account without logging in. Despite trying to report the unauthorized access through the provided text link, the alerts persist. The most recent alert indicates a login using a confirmation code and an email address not associated with me. It happened on September 29, [redacted], at 12.07 (UTC+08) from Mount Martha, Victoria, with additional details about the operating system and IP address. I seek assistance to close this account and prevent further unauthorized access with these specific details.
Reported by GetHuman-fionapre on domingo, 29 de septiembre de 2019 10:42
I left a comment on a Facebook video my friend posted. I got a message from Facebook saying my comment doesn't meet their standards. I wanted to clarify my comment about the video on the full legalization of "Abortion." I wrote "A matar bebés" in Spanish, which means "killing babies." I was expressing my opinion that under these laws, even in non-risky pregnancies, women can have abortions regardless of the baby's development. I'm fine with Facebook removing my comment, but I disagree with the reason provided. I feel like Facebook misunderstood the context and my language. Thanks for listening.
Reported by GetHuman-aydenp on domingo, 29 de septiembre de 2019 10:59
Hello,
I'm seeking assistance in reactivating my Facebook account, which was disabled for security reasons when I attempted to update my credit card information due to the previous card being invalid. Despite numerous attempts with two different cards, the updates were repeatedly rejected.
I currently require reconnecting my Instagram to Facebook to promote a post, but it seems this isn't possible due to inaccurate credit card details. When attempting to reactivate my account on Facebook, I encounter an error message stating 'Something went wrong.' I would greatly appreciate your guidance on how to proceed as promoting my Instagram post is time-sensitive.
My Facebook account is under the name Fani Cail.
Thank you,
Fanny
Reported by GetHuman-fannycai on domingo, 29 de septiembre de 2019 12:17
I am reaching out to report an issue on behalf of my friend who is experiencing harassment from her ex-husband. He has taken over her Facebook account by changing the password, is harassing her friends, and is running the account. Whenever she tries to create a new account, it gets deactivated. My friend, Rechele Martin, is troubled by her ex-husband Rob Martin who continues to contact her, despite being warned by the police. He is also using her old Messenger account to reach out. She wants this behavior to stop and has informed him, but he has also accessed her Instagram account.
Reported by GetHuman-deanolog on domingo, 29 de septiembre de 2019 12:41
I received a security alert from Facebook yesterday morning regarding a possible email address change on my account. Although I did not make this change, I am unable to reset my password as the code is being sent to an old email address. I have another Facebook account linked to my work email at [redacted] but I am eager to reclaim my original account to not lose contact with all my friends. The original account, tied to a yahoo email, should be associated with [redacted] The security alert indicated someone from Los Angeles, California may be attempting to change my email. I'm located in La Vernia, Texas. The original account features a Christmas setting as the profile picture, while the school account shows me in a black and white striped dress. Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman3670732 on domingo, 29 de septiembre de 2019 14:05
Hello, my Facebook business account got disabled recently. I believe I made a mistake while trying to boost an ad by changing credit information, which unintentionally led me to create a new account. This triggered unfamiliar account activity, and I also attempted to boost the ad immediately without waiting. I realized my errors afterward. Seeking assistance from the help center redirected me to the account section, complicating matters. As a new business owner, I've been running Facebook ads for about 6 months, and now find myself completely locked out. I'm looking for guidance as I navigate through this issue. Although unsure of my exact missteps, I understand I made mistakes and need help. Thank you. - Ronda S., Owner of WineX
Reported by GetHuman-winex on domingo, 29 de septiembre de 2019 14:26
My account has been active with only a few posts from a while back. Yesterday, my account got shut down due to suspicious activity, and I received a message on my app about it. Now, I can't access my profile, and I noticed there's another account named "Prandy Noella Lambi" that I lost access to because I forgot the password. My main account, "Prandy Noella," has more photos and posts. Here is a link to one of my photos: [redacted]
I have tried logging in with the emails I used during account creation, but none of them are working:
[redacted]
[redacted]
Reported by GetHuman3670853 on domingo, 29 de septiembre de 2019 14:34
Good afternoon,
I recently encountered a security check on my account, followed the instructions given, and had my account released. Unfortunately, it was blocked again shortly after, which was quite shocking as I have been using this account for over a decade. I am currently engaged in a networking business involving selling coffee online to a diverse group of people. Many individuals have expressed concern over the disabling of my account, affecting my ability to connect with friends, family, and conduct my online business. I kindly request the Facebook Team to assist me in restoring my account. Your help is greatly appreciated.
Thank you,
Stanley O.
okerestanly[at]yahoo.com
+[redacted][redacted]
Reported by GetHuman-okeresta on domingo, 29 de septiembre de 2019 15:15
On Monday, September 23, [redacted], my old phone completely stopped working and wouldn't turn on. A technician suggested it was a software issue, so I had to get a new phone. While setting up my new phone, I couldn't remember my Facebook password despite trying all my previous ones. I attempted to reset it, but I didn't receive any emails or links from Facebook for verification. As an alternative, I submitted my voter registration card for verification, although I realize now that I should have used my driver's license. I haven't heard back from Facebook and am unable to access my account. Losing access to an account I've had for over a decade would be devastating. I am eager for assistance and willing to provide any necessary proof of ownership.
Reported by GetHuman-jkellsg on domingo, 29 de septiembre de 2019 15:23
When I initially joined Facebook, I had one account linked to [[redacted]] and phone number [redacted]. Subsequently, I created a second account for affiliate marketing using the same phone number. I unknowingly violated Facebook's policies as I had done similarly on Instagram and Twitter in the past. After the second account was banned, I created a new one without a phone number, but it was flagged for suspicious activity and eventually banned as well. I request that all accounts associated with my phone number be deleted to allow me to start fresh. I assure you that I did not intentionally break any rules and pledge not to repeat this mistake. Thank you for your attention. Have a great day!
Rohan N.
Reported by GetHuman-rohannai on domingo, 29 de septiembre de 2019 15:32
I made a comment on a viral video, not directly to anyone, about a woman having an accident and was initially blocked for 4 days. After returning to Facebook, I posted about unwanted messages, and a friend sent me a video that upset me. When I reacted, he reported me, resulting in a 7-day block on both Facebook and Messenger. Subsequently, I have been blocked multiple times during this period, extending to 40 days. I feel unfairly targeted and believe the friend reported me as spam. Despite explaining my side in Messenger, it seems my blocks were influenced by his actions. I am not a spammer and was merely sharing my experience. I kindly request to revert to the original 7-day block, starting on the 18th or 19th. I unintentionally responded to a few messages out of habit in Messenger. I am new to being blocked, and I struggle to remember the restrictions. I am a 59-year-old disabled woman who speaks up only when defending myself. Please reconsider the additional blocks imposed on me. It is Tom Truesdail who should be held accountable for his behavior. Thank you for addressing my concerns.
Regards,
Deborah M.
Reported by GetHuman-damccoy on domingo, 29 de septiembre de 2019 15:49
Since the updates on 9-13-[redacted], I have been unable to access my Facebook account due to an incorrect password. I have not changed my password before and never had login issues. Despite multiple attempts to get a reset code, it has not been sent to my email. I received a response assuring me a new code would be sent soon, but I haven't received it yet. I am eager to regain access to my account to connect with family and see photos of my great-grandkids. It's frustrating that I can't log in and haven't received the reset code as promised.
Reported by GetHuman3671308 on domingo, 29 de septiembre de 2019 16:20
Due to unfortunate circumstances, I am unable to access my Facebook accounts after my laptop, which stored my passwords, was damaged during Hurricane Harvey. I urgently need to regain access to both my personal and business pages since the business page was temporarily unpublished due to the hurricane. To verify my identity, I can provide copies of my new ID, birth certificate, and another form of identification. Currently, I have a temporary personal page under Johnathan Charlston in Grand Junction, Colorado, while my original accounts, including the business page The Coastal Bend Chronicle, are under Johnathan Charlston (John Morgan) in Aransas Pass, Texas. The email associated with these accounts was [redacted], for which I have also lost the password. Your assistance in this matter would be greatly appreciated.
Reported by GetHuman3671550 on domingo, 29 de septiembre de 2019 17:15
Hello, I've had my Facebook account since around [redacted]. Recently, I noticed another profile with my name, Colleen Dabe, showing up without a photo. I tried to delete it as an option for login, but now I'm receiving emails and SMS about friends to add, even though I already have these friends on my actual account. I tried to access it and delete it, but I couldn't figure it out. It seems crazy to me that it has my email and phone number as options. I want to remove this duplicate Colleen Dabe account entirely because I'm uncomfortable with my details being linked to it. I also tried to update my phone number on Facebook, but I encountered issues with the SMS passcode. Recently, Google contacted me about someone trying to log in to my account from California using Firefox, which concerns me regarding this extra profile. Please assist me in deleting this duplicate profile as it is not me.
Reported by GetHuman3671580 on domingo, 29 de septiembre de 2019 17:20
I encountered an issue accessing my Facebook account this morning. Typically, I am automatically signed in, but today I was prompted to log in. After attempting to sign in, it requested a verification code be sent to my phone, which I did not receive. I also did not receive a secondary message. Upon further attempts to recover my account, it seems to have vanished. I even created a new account to try and locate it to no avail. Now, I am unable to link my phone number to the account as it is supposedly associated with another account. I have several previous passwords available to verify my identity. For assistance, please reach me via email at [redacted] or on [redacted].
Reported by GetHuman3671792 on domingo, 29 de septiembre de 2019 18:12
I recently liked a post from my Facebook page, Keisha S Johnson. I cannot recall whose page it was on, but Facebook has now blocked me for 30 days, claiming I posted it instead of just liking it. Despite this, the person is still able to post, and I am unable to post anything. I am confused by this situation as I only liked the post. I would appreciate it if a real person could review the post as they would see that I never shared it. My page is Keisha S Johnson. I would like Facebook to lift the block on my page as I did not share the post. Being restricted from posting for 30 days simply for liking someone else's post seems excessive. Thank you.
Reported by GetHuman3671911 on domingo, 29 de septiembre de 2019 18:36
I am reaching out to report that Louise Webster Coote is spreading hurtful information online about my friend, Kitty Walker, who is in a vulnerable state due to her battle with MS. My husband and I care for Kitty in our home as she relies on a power chair and hoist for mobility, and she also struggles with memory and cognition issues because of MS. Louise Webster Coote, who resides in Leven or Methil, Fife, Scotland, near our location, has made distressing posts about Kitty. She even disclosed being in a local psychiatric ward and has a history with Kitty from 30 years ago when Kitty was her high school guidance teacher. I fear for Kitty's safety as she is defenseless against any potential harm. Another acquaintance informed me about the harmful posts, and I seek to have them removed to protect Kitty's well-being and reputation. I have screenshots of the posts for reference and wish to prevent any further negative content from being shared by Louise Webster Coote.
Reported by GetHuman-janklk on domingo, 29 de septiembre de 2019 20:09
My Instagram account is temporarily locked due to suspicious activity. It was created using my old email associated with my deleted Facebook account. I can't receive the 6-digit code to unlock it as it's being sent to the wrong email. I'm puzzled why my current email linked to Facebook isn't syncing to Instagram to help me get the code and reactivate my account. I've tried contacting support with no luck. I have valuable memories on that account and don't want to start over. I'm willing to verify my identity through various means if only my Facebook and Instagram could sync to resolve this issue. I appreciate any assistance from a real person as the automated system hasn't been helpful. I can prove that the email provided is inactive and can't be reached.
Reported by GetHuman-tpryce on domingo, 29 de septiembre de 2019 20:33