Facebook Customer Service Issues

I used to have a Facebook account where I promoted my shampoo company's products until March [redacted]. Despite stopping these posts for six months after a warning, I received another notification in September [redacted]. Although I had ceased promoting the products, my account was disabled a day after the warning. I have appealed to Facebook but have not received any response in a week. Additionally, my IP address seems to be blocked as any new accounts created are disabled as well. I urgently need assistance in reactivating my Facebook account.

My account on Facebook got disabled without any explanation. I reached out by using the "disabled the accident" form and emailed [redacted] Here is the email I sent: "Dear Facebook, I'm trying to understand the reason for disabling my account associated with [redacted] and [redacted] I've sent multiple requests for help along with my identification but haven't received a response. I am confident that I didn't use a fake name or share inappropriate content on my account, unless it was compromised. Could it be due to my other account [redacted]? I recently updated my primary email. If having multiple accounts is the issue, I apologize. Is there a way to merge the email addresses from the disabled account to my active one? Currently, I get a message saying "the account linked to this email has been disabled" when I try. I can provide proof that both accounts belong to me if necessary. Please advise on the steps to recover my account. Thank you for your assistance, Andrew Liu"

Dear Sir/Madam, Greetings from Ms. Aniruthiya in India! I am reaching out to inform you about our experience in the education field for over a decade. We recently launched an online test portal for the National Eligibility Test called JUPITEST, with the website www.jupitest.com. Our communication channels include the email addresses [redacted] and [redacted] Moreover, we have a YouTube channel named Jupitest - joy of preparation, where we regularly upload educational videos. To further our reach, we plan to create a Facebook page under the name JUPITEST. However, we encountered an issue where someone already owns a page with the same name but is not utilizing it. We kindly seek your assistance in resolving this matter so we can create our own page. Thank you for your support. Warm regards, Aniruthiya. P

Hello, my name is Vernon Magbanua. My Facebook account was suspended on September 9, [redacted] due to a lewd video I forwarded in a messenger group chat. I realize now how wrong and disrespectful that was, and I deeply regret my actions. The initial suspension was supposed to last 72 hours until September 12, but it was extended to September 15. Today, I discovered it has been extended further to September 17. I am feeling very low as I can't post or respond to my family's messages. I sincerely apologize for my behavior and assure you it won't happen again. I would appreciate knowing when my account will be reinstated. Thank you for your understanding and warm regards.

I am seeking clarification regarding the disablement of my account, as I am unaware of any inappropriate actions that would have led to this. I am worried that my account may have been compromised, as I have always maintained a positive presence on Facebook and have never acted maliciously towards anyone. My name is Alan Fairhurst, and the phone number associated with the account is [redacted]9. I would appreciate it if you could provide details on the specific post or activity that triggered this action. Please respond via email at your earliest convenience to address this issue, as I have been a long-time user of the platform and would like to resolve this misunderstanding. My email address is [redacted] Thank you for your attention to this matter. Sincerely, Alan Fairhurst.

Hello, I need assistance in recovering my hacked account. I noticed unauthorized access on September 12, [redacted], at 12:30 pm through a browser on Windows Chrome, which I didn't use. Currently, I'm trying to recover it, but it requires a login code for two-factor authentication that I never set up. I'm puzzled as it claims this is my first time logging in on this device, despite having only one phone. Your help is greatly appreciated. Thank you! Facebook Name: Cecile Castillo Damulo Birthday: 02/14/[redacted] Location: Rizal, Philippines [redacted]

I received a notification informing me that someone tried to access my Facebook from another device, which caused me to be logged out of both Facebook and Messenger on my phone. Despite getting the two-factor authentication code, entering it repeatedly resulted in an error message, preventing me from logging in. I requested multiple new codes, none of which worked. After a day of failed attempts, I was informed that I had exceeded the code request limit. I waited until the next morning, but I am still locked out without access to crucial messages. I am in urgent need of resolving this issue and would appreciate a prompt response. Thank you.

I have been receiving multiple notices from FB stating that I have violated their policies in my group posts, even though I have not been able to post due to restrictions. My group has also lost over [redacted] members in the last 6 months, which is concerning. Recently, I tried to post on my personal account and it was flagged for policy violation, even though I received no prior notification. The post is still up and receiving likes. I am unsure why this is happening and suspect that either FB is compromised or that I am being targeted unfairly. I have reached out to FB for assistance but have not received any response. Is there a way to resolve this issue and get help when FB makes errors or if my account is being targeted? My FB account is vital to me as a disabled individual. Thank you.

I urgently require someone to contact me immediately! I find it unfair that I received a 7-day suspension for posting a photo in a group on Facebook when the same image is allowed by another member shortly after. This inconsistency is frustrating, and I request for my suspension to be reversed. The situation clearly shows a double standard where I am penalized for something while another person is not. I am prepared to escalate this issue if necessary to address the double standards on Facebook. The photos I share in the mentioned groups are sourced from other Facebook groups. Thank you for addressing this promptly. Best, Joseph F.

The toll-free number for "Facebook" was not only found on Google search results. In fact, this number and similar ones have been shared within Facebook itself, particularly on pages where users seek assistance, for over a year now. In an example, a user questioned the authenticity of the number, and a member of the company's Help Team replied stating, "There isn't a number to contact Facebook. ... It sounds like the email or notification you saw is likely a scam." It remains uncertain if the Help Team member escalated the issue to higher authorities for further examination.

I believe our selling group was one of the first on Facebook. We started Somerset Buy and Sell about 9/10 years ago and have dedicated so much effort to our group. Over time, Facebook has evolved into a large selling community, even introducing Marketplace. It is extremely unfair that I woke up today to discover our selling group was permanently deleted without any explanation other than it violated community standards. Can you assist us in reinstating our beloved group? The countless hours my team and I invested in this group to ensure everyone’s safety have now been abruptly taken away by a computer, causing both mental and physical shock. It is unjust that members can continue reporting issues that we might miss. They should contact us directly instead! We urgently need serious assistance with this matter as our group was like our baby. Warm regards, Julie L. and the team.

Hello, My name is Olemba, and I live in Maryland. I recently fell victim to a scam that cost me $13,[redacted], almost all of my retirement savings. I had planned on purchasing a brick-making machine to help develop the infrastructure in my native village in Cameroon. During my research, I came across a company called Zealous Machinery on Facebook, which seemed legitimate and was based in China. They showed me the machine I wanted, and I initiated the transaction. The person I was in contact with assured me the machine would be shipped once I paid. After sending $13,[redacted], I received an invoice, but the machine was never delivered. Unfortunately, the man stopped communicating with me after receiving the payment. I am seeking advice on how to prevent this scam from happening to others and what steps I can take to recover my money. Thank you.

I have been receiving emails to one of my email addresses that is not associated with Facebook. The emails mention an account under the name "Suz****RSDf****s" which I don't recall creating. Following some online advice to resolve this, I tried adding this email to my regular Facebook account to remove it from other accounts. However, I received a message stating that the email is already in use on another Facebook account. It seems like someone may be using my email address to create a Facebook account without my permission. I have been receiving these emails for a week and I don't typically use this email for Facebook. Any guidance or assistance on how to address this issue would be greatly appreciated.

I encountered an issue accessing Facebook from a new location, resulting in a security check with limited options. Despite receiving a code via email, it expired before I could use it, leading to the only available recovery option being to seek help from friends. Given the limited selection of friends provided for verification, including some I haven't been in touch with for years, I am unsure how to proceed to regain access to my account or consider deleting it for a fresh start. Your guidance on resolving this dilemma or starting a new account at a later time would be greatly appreciated.

I am reaching out on behalf of my friend, Kaldo Umbrella, who has experienced a Facebook account hack. The hacker has stolen all his personal information, contacts, and photos. The hacker changed his email, password, mobile number, and account name, leaving Kaldo unable to recover his account. The hacker is now using the account to send virus links to more potential victims. Kaldo's original account was at www.facebook.com/Kaldo-Umbrella and his original email was [redacted] His phone number in Estonia was +[redacted]7, and his password was 2Taktiette. Despite numerous attempts by Kaldo, including sending identification photos, he has not received assistance. The hacker has changed the account name to Kask Sergei and is continuously posting malicious links. Please help us in resolving this issue as Kaldo is extremely distressed and unable to reconnect with his friends in Thailand.

Hello. I need assistance with recovering a conversation. I have been using Facebook for a long time without any issues. I primarily use the Messenger app on my Android phone to communicate. Today, while trying to hide an ad that appeared on Messenger, I accidentally deleted a conversation with an important person. The app notified me that it cannot be undone. I am hoping you can assist me in restoring all the messages and pictures from the conversation. These messages and pictures date back to [redacted], and it is crucial for me to retrieve them. If there is any way to recover this data, I would greatly appreciate your help in resolving this matter. Thank you for your time, and I look forward to your response.

I have had my account for possibly over a decade, serving as a primary mode of contact and storing precious photos and videos. Despite the original Yahoo email being obsolete with no updates, I could always access it through various means if locked out. However, when attempting to log in recently using one-touch login, the session expired, and I am unable to regain access using the familiar password. The situation has left me distraught and seeking assistance to recover my account.

Dear Facebook Admin, I am Mona Vasquez. I lost my phone on August 17, [redacted]. Since then, I have been using my new phone to access my FB account. However, recently, I have been unable to log in and the page won't load. Every time I try to create a new account, I am unable to sign up. My FB and Messenger accounts are crucial to my home-based business as all my clients are there. I am a franchisee for UNIFIED PRODUCT AND SERVICES, and now my business is at a standstill, affecting my income as a single parent supporting my 17-year-old son. I kindly request further assistance from Facebook to resolve this issue. Sincerely, Mona Vasquez

When I attempt to search within a group, I consistently receive a message with a sad face icon stating 'We couldn't find anything for ????' and offering suggestions like searching for people or posts by name or location. To troubleshoot, I created a new profile with a different name and noticed that the search function works flawlessly with the new profile, producing results instead of the sad face message. I'm perplexed as to why my original FB profile limits my ability to search within groups while the new profile does not encounter this issue. Is there a solution to rectify this problem, such as resetting my FB profile settings without losing the existing data? Any advice to resolve this would be greatly appreciated. Thank you.

As an admin on the Tatum ISD Facebook page, I am requesting the removal of reviews related to a contentious movement instigated by a local woman regarding school policies on hair length. She is spreading misinformation and inciting individuals, some of whom are not even local, to protest against our school based on falsehoods. Legal action is being taken, and we urgently need the review option disabled until this matter is resolved. Recently, a review showed a coffin and red X's, which I find concerning and potentially threatening. This behavior is unacceptable as I am a staff member at this institution. Rest assured, the truth will prevail, clarifying that this issue is not about race, and the inaccurate claims will be disproven in due course.