Facebook Customer Service Issues

I am experiencing recurrent account deactivation on Facebook without violating any policies. I am repeatedly logged out of my business account and forced to submit a photo for verification only to have my account disabled. There has been no unauthorized access, and I am the sole user. This disruption is troublesome for my business as Facebook ads drive most of my sales. Any assistance in resolving this issue promptly and ensuring it doesn't recur would be appreciated. Below are the emails linked to the disabled accounts, which were not active concurrently to avoid breaching the multiple account policy: Emails used: [redacted] [redacted] [redacted] [redacted]

I created a Facebook account over the summer to participate in Carnegie Mellon University student groups. I only used the account to access these groups and converse with a couple of individuals. However, one day when I attempted to log in, I received a notification requesting a photo of me for identity verification. Although my account had no pictures, I followed the instructions. Subsequently, Facebook deactivated my account citing a violation of their terms and conditions. I am certain I did not breach any rules and I am unwilling to provide my ID number or any personal details to Facebook. I would like clarification on the specific terms and conditions I have allegedly violated and request the reactivation of my account. The email addresses linked to my account are: [redacted] and [redacted]

We are reaching out concerning a concerning message from Facebook about our 7-year-old child. A retired friend with FBI background raised issues about Facebook’s message, regarding images of our son at a resort buying ice cream. Another photo showed him in a cowboy hat jumping into a pool. We are deeply disturbed by Facebook's mention of "child nudity" and want to emphasize this is completely against our values as parents. This incident has left us feeling violated and hurt. We seek a resolution from Facebook that respects our values and parenting, and we hope to be compensated for this distress. It is important to us that this matter is addressed promptly and respectfully. We await your response. Regards, T. P. & A. T.

I have exhausted all possible ways to reach out to Facebook regarding my account. I have tried contacting them through the help center and community help center, but have not received any response. A woman is using my picture on a false profile, harassing me, being disrespectful, and posting inappropriate content all over Facebook. I am tired of the threats and the situation. I have reported this more than once, but she keeps creating new accounts. My Facebook account is meant for my children, who are no longer with me, and only contains family pictures. I need this matter to be addressed as soon as possible to stop this individual from using my identity.

Hello, I am looking for assistance with my Facebook account that has been hacked twice in the past four days. Although I was able to regain access after the first hack and saw all my information intact, the second hacking incident resulted in the loss of my data from December [redacted] to September [redacted]. I have contacted Facebook via email, providing screenshots of my previous communications and data downloads. I understand that Facebook retains data for 30 days before deletion. I am hoping to receive the HTML copy of my missing data promptly to resolve this issue. Your quick attention to this matter would be greatly appreciated. Thank you.

I shared a warning video on Messenger assuming it was a secure platform with end-to-end encryption. I was surprised when my Messenger and Facebook accounts got deactivated. I always believed that WhatsApp and Messenger were encrypted. I didn't post anything on Facebook, so I'm puzzled why my account was deactivated. I messaged a cousin privately on Messenger to warn her because I felt she needed to be cautious about certain things. I hope my Facebook account can be reactivated as I've learned my lesson. It was an innocent error, and I'll ensure it doesn't recur.

Hello, I'm Eruel Agpalza from the Philippines. I have been an FB user since [redacted]. Unfortunately, I am unable to log in because I forgot my password and my Yahoo email linked to my account is no longer recognized by Yahoo. I have attempted to recover my account through trusted contacts, but the process is more complicated than what is outlined in the FB help center. As a loyal FB user, I kindly ask for assistance in resolving this issue. Please reply via email. Thank you for your help and support. You can also verify my personal information for additional verification purposes.

I am Cheryl Lynne N., a 59-year-old disabled individual. Unfortunately, my Facebook and Messenger accounts were hacked. On September 6, I created a new Facebook account using my middle and maiden name, with new pictures. I did not report my own account. I was asked to verify my identity by taking a picture, which was humiliating for me, and also added a profile picture. I completed the two-factor authentication using my cell number. It is distressing to go through this process. I rely on Facebook for games to get me through the day. I hope that Facebook can see that I took all the necessary security steps and trust their own security features. My new Facebook is under the name Lynne Dutton. Please assist me in resolving this issue.

I am having trouble accessing my Facebook account after switching phones. My account is under the name Emalee Shelby, but I created it in [redacted], so I am unsure which email is associated with it. When attempting to log in, it says my password is wrong, and the reset option goes to the phone number [redacted], which is not my current number. Unfortunately, I have important memories and photos, particularly of my late child from [redacted], on this account. I have tried various solutions with no success. The username is pageemalee, created around January [redacted] as Emalee Page, later changed to Emalee Shelby after my marriage in [redacted].

I was at Stokely Memorial Library in Newport, Tennessee, seeking help from a staff member to access my old Facebook account. It seems Facebook flagged it because it was being accessed from an unrecognized computer, suspecting possible hacking. Despite this, I can assure you it was me trying to log in. The email associated with the account is rowdy_reese@ya and the old password is something similar to "womenandwine#1." The account has plenty of pictures and over [redacted] friends; I really need access to retrieve pictures of my deceased daughter and her friend. There are photos of horses and music-related content. Please assist me in recovering my account as it is very important to me.

While on Facebook, I was alerted about suspicious activity on my account. Despite several attempts to log in, I never received the verification code it mentioned. Now, it's stuck on a page requesting a phone number for the code, but won't progress or let me add a number. My friends report missing tags and my profile picture is now blank like my account vanished. I've had this account since [redacted] without any prior issues. The email associated is kristyz84@yahoo, and my name is Kristy Zimmerman. The phone number listed is [redacted]. I feel distressed as it holds all my children's photos from over the years. I seek assistance in regaining access to my account as I believe I did nothing wrong.

I recently shared a photo on Facebook for my business focusing on women's rights and empowerment. Initially, I was informed that the post did not violate any community standards, and I received an apology from Facebook. However, shortly after, the photo was taken down, citing a breach of community standards. I believe the content was appropriate and I have evidence to support this. I have screenshots showing the approval followed by the removal of the post, all with timestamps. It's frustrating to deal with this situation, but I have the censored photo available for review if needed.

I have never posted anything inappropriate, and the music I uploaded was always censored or without vulgarity. However, my account was suddenly disabled without any explanation. I tried creating a new account with my Gmail, which worked for a while but was disabled too. This happened to three more new accounts within minutes of creating them. I was frustrated and confused as I only used Facebook to stay in touch with close friends for emergencies like the recent hurricane. I need help understanding why my accounts keep getting disabled without a valid reason given.

Hello, I am unable to access my Facebook account as it is showing as locked. Unfortunately, the validation options provided are not working for me. 1) Attempting to retrieve a code by contacting friends is not feasible as many of their contact details have changed and I am unable to reach them. 2) Despite entering my correct date of birth as 25-11-[redacted], Facebook states it does not match their records. 3) I have been correctly identifying my friends from pictures, yet the validation fails. 4) Confirming the use of my mobile device on Chrome browser on 27th August did not help with the validation process. I need guidance on how to unlock my account. My phone number is not updated on Facebook yet. Details: Name - Subharthi Chatterjee Email - [redacted] Phone - +91 [redacted] Please assist me in resolving this issue. Thank you, Subharthi

Hello, my Facebook account was hacked on September 3rd. Someone removed some of my friends, added strangers, made comments, changed my name, deleted numerous photos, and possibly more. On September 4th, they reset my password, leading me to discover the hack. I changed my password several times as I wasn't certain if the hacker still had access to my phone. I typically use my Redmi 4A phone or my Samsung computer with Chrome for Facebook/Facebook Messenger. I've recovered some data and my password, but I would appreciate assistance in restoring the remaining data, especially the photos. It would also be beneficial to see some consequences for the hacker. I'm hopeful you can assist me with this matter. Best regards.

My Facebook account has been hacked. A few weeks ago, I received several notifications indicating unauthorized access attempts from different locations, including Slough. In response, I had to change my password multiple times daily. Unfortunately, I am now locked out of my account as I am unsure of the most recent password I used. The email address associated with the account since [redacted], [redacted], is no longer active. My name is Laura Spencer, with a date of birth of 7/2/87, and my contact number is [redacted]5. Following the hack, my Facebook profile picture and name have been altered. Additionally, my phone was stolen and reported to the police a week ago. I now have a new phone with the same number, but my concern lies in not being able to recover valuable photos of my child and special moments stored on my Facebook account.

To whom it may concern, We recently created a business page but encountered an issue when attempting to change the admin privileges between my friend and me. Facebook flagged this action as a violation of their policies, resulting in the disabling of my friend's account. Despite creating a new account for my friend to avoid confusion for our customers, Facebook disabled the new account as well. We would appreciate it if you could assist us in deleting the original page created on August 1st, [redacted]. This would allow us to recreate the page under my Facebook account, which is important as it uses our brand name. Thank you for your help. Sincerely,

We are requesting access to the Facebook fan page "Victoria Grand Trimontium" of VICTORIA restaurant in Plovdiv, Bulgaria. The page was created by a former employee, and the current team members do not have admin credentials, preventing us from managing it on behalf of the trademark owner, ART [redacted] LTD. This lack of control poses a potential risk to our reputation and trademark. We kindly ask for assistance in granting us admin access to the page and are ready to provide any necessary documents proving our ownership of the trademark. Thank you for your support.

I am experiencing frequent cancellations of my Facebook account and would appreciate an explanation. I ensure that I adhere to Facebook's regulations and my criticisms are not offensive. It seems some individuals dislike my opinions, but I strive to express them respectfully. My account, under the name Milan Senjski Uskok, is linked to my email address ([redacted]) and phone number ([redacted]), with no other user like Milan Babic. I have also provided my driver's license to Facebook. I request access to my account or for it to be permanently deleted.

I am concerned and confused about why Facebook has blocked my account without any valid reasons. I strongly believe that I have not breached any of their policies as I am always mindful and cautious about the content I post and the comments I make on the platform. It is essential for me to maintain professionalism as I have clients on Facebook who rely on me. Upholding my reputation is crucial as it reflects not only on my work but also on my relationships with friends and family. I lead a moral and conscientious life, guided by my faith, and it is disheartening to be unjustly targeted in this manner. I urge Facebook to reconsider their decision, as being unable to access my messenger, post, and engage in activities is affecting my ability to communicate with clients. If this issue is not resolved promptly, I may have to seek legal counsel. I sincerely hope that Facebook addresses this issue promptly and fairly.