Facebook Customer Service Issues

My Facebook account was temporarily disabled due to suspicious activity. When I try to log in, I am prompted to identify myself by selecting 4 out of about 10 recent comments. I consistently select my comments but keep getting redirected to choose a different method for verification. Another option is to log in using a device previously linked to the account, which I have tried with my tablet and phone to no avail. The security process seems flawed, and I am unable to regain access to my account.

There are concerns about an active fraud group on Facebook called Broadway Break Thru. The group's website is no longer in operation, but the leader, David Petro, is reportedly using the closed Facebook page to target innocent students. The Facebook page link for Broadway Break Thru is: [redacted]. Numerous media reports have exposed the fraudulent activities of Broadway Break Thru and its leader, David Petro. Some examples include articles from American Theatre, BroadwayWorld, and On Stage Blog. It is essential to address this issue and ensure that the group is deleted to prevent any further scams orchestrated by David Petro.

Hello, I am experiencing ongoing issues with an advertisement that keeps getting blocked on Facebook due to "foul language or sexual content". The Ad ID is: [redacted][redacted]. Despite my attempts to appeal this decision multiple times, I keep receiving automated responses. It seems the word "sexsygdomme," which means STIs in Danish, may be the trigger for the review flagging it as sexual content. I have detailed my concerns in a message to Facebook, requesting explicit clarification on which specific words are considered inappropriate in the ad. Since this is a crucial campaign promoting sexual health awareness, aimed at testing for STIs, I believe it is vital to address this issue promptly. I have familiarized myself with Facebook's policies, yet I cannot pinpoint any violations. I am hopeful for a more personalized response rather than automated replies, considering the significance of the message on sexual health promotion and its impact on the LGBTQ+ community. I have provided a translated version of the ad for better understanding of its content. I trust that Facebook, as a platform committed to inclusivity and safety, will reconsider the ad's blockage to ensure essential health information reaches those who need it. Thank you for your attention to this matter. Best regards, Karoline Barkvoll Holstad Communications Consultant The Danish AIDS Foundation

I have an existing Facebook account under [redacted] for personal use. Recently, I tried to create a separate account using [redacted] to set up a new Facebook group in Swedish called "Dödens Piloter." During the account creation process for the group, I uploaded a photo of myself as requested. However, after that, I was logged out of this new account and have been unable to log back in for about 18 hours. Each time I try, I receive a message stating that I cannot access the account at the moment. I am unsure if I should continue waiting or if there are steps I can take to resolve this issue. It might be worth mentioning that I used the same telephone contact number for both accounts, which is still functioning correctly.

My friend is dealing with a difficult situation. A hateful and derogatory post has been causing distress for her and her family's business. Despite our efforts to report it, the response from the platform team indicated that it aligned with community standards. This situation, created by an envious individual posing as a client, has unfairly tarnished my friend's reputation. The impact has been severe, leading to concerns for the well-being of our friend Patricia C. who is now missing and in a vulnerable state. Local authorities have been informed of the situation as we continue to address these serious allegations. The post has gained significant traction, further exacerbating the distress caused by false and defamatory content. Urgent action is needed to rectify this distressing situation. You can find the post in question at the following link: [redacted]. Your prompt attention to this matter is greatly appreciated. Sincerely, Katrina E.

Dear Facebook, I have been a loyal user of your platform for almost a decade, considering it as my best friend and community. Recently, my account was disabled due to a copyright issue, which came as a shock since I was unaware of violating any copyright rules. I utilize Facebook not only for personal use but also for my business, campaigns, projects, and important contacts. My livelihood and career are intertwined with my activities on the platform, making this situation critical for me. I sincerely apologize for unknowingly breaching any intellectual property rights and would like to rectify the situation promptly. I request your assistance in identifying the problematic content so I can address it accordingly. Restoring my account would allow me to continue my work and maintain crucial business relationships. I am grateful for any help or guidance you can provide in resolving this issue. Thank you in advance for your understanding and support. Sincerely, Ahsan A. [redacted]

Three days ago, Facebook requested confirmation of my account by sending a code to my old phone number, which I no longer have access to. Despite attempting to respond via email, I was redirected to an account that was set up over 2 years ago by a store assistant when I purchased the phone. Unable to regain access to my original account, I resorted to using the inactive one, only to have the same issue arise after 2 days. They are now requesting photos, interrupting my sales activities. I urgently need to regain access to my original account, where I had been active for the past two years. The password was "scotland69" and the phone number was changed from [redacted]5 to [redacted]5 a couple of weeks ago. My email is [redacted] This situation is becoming extremely frustrating for me.

We recently formed a non-profit organization with 501c3 status named Gallatin Yellowstone Wilderness Alliance. In mid-July, we created our Facebook page, and I am one of the administrators. I have added @gywa.org to our page, so we are now Gallatin Yellowstone Wilderness [redacted] I am new to setting up pages, and I may have missed a recommended toggle while going through the options. Our group advocates for wilderness preservation near Yellowstone National Park, which is a contentious issue with differing opinions on mechanized use. After a public announcement of our organization in a local newspaper, someone managed to create a duplicate page using our name and photos (Gallatin Yellowstone Wilderness Alliance@JeeWaas). We plan to release press releases on Monday and want to link them to our Facebook page. Any help on resolving this issue would be greatly appreciated. Thank you.

Dear Facebook Team, I am reaching out regarding my account under the nickname Salaar Khan with the date of birth 20th April [redacted]. I have submitted my real government-issued identity card multiple times in appeals. I request urgently for a review of my account, which was disabled mistakenly without any clear reason. In this account, I have important personal business documents. Please assist me in unblocking my account with the provided government identity card as proof. I greatly respect all of Facebook's terms and community standards. Thank you for your assistance.

I'm experiencing issues with Facebook blocking me from liking comments on my recent post about my promotion to Lieutenant Colonel. The post and comments are all positive and in line with Facebook's standards. I was able to like comments initially but suddenly lost the ability. Even as more friends comment, I can't acknowledge them. I find this situation frustrating and request a prompt resolution from Facebook. There seems to be a specific block on this post as I can like or love other posts without any problem. It's disappointing that I can't interact with friends who are sharing their congratulatory messages. It's 1:38 pm and the issue persists. As of August 25, [redacted] at 8:49 am, the problem has worsened as I can't use any reaction buttons on any post, status, or comment on Facebook. I urgently need this matter addressed.

I've been charged $10.00 every month for a game called Go Fishing premium package, yet I never received it all year. I didn't complain before, but at the beginning of August, I decided enough was enough. Even after asking for a refund, my money was never returned. I stopped playing all the games and putting money into this questionable service and moved on. However, I noticed another $10.00 charge today. I am extremely dissatisfied with this situation and will be escalating this matter as I want all of my money refunded, totaling $80.00, back into the PA Employee Credit Union account. I have deleted all your games and don't want to be charged anymore. This issue needs to be resolved promptly.

Hello Facebook team, I have been experiencing issues with my Marketplace for 75 days now. Despite multiple reports, my access has not been restored. As a longstanding user, I have not violated any policies but find myself unable to use this feature for the fourth time. The lack of assistance from the Facebook team is disheartening as I rely on the Marketplace for my online business. Please promptly address and resolve this matter. I am uncertain as to why I have been restricted from using the Marketplace, and the prolonged inconvenience is frustrating. Your attention to this matter would be greatly appreciated. Thank you. Naresh Chhetri.

Hello Facebook team, I am experiencing issues with my Marketplace for 28 days now. Despite multiple reports, my access has not been restored. As a long-time Facebook user, I have not violated any rules, yet I am locked out for the fourth time. This lack of assistance is very disappointing. I urge the Facebook team to promptly address and resolve this matter. As an online business owner, this problem has persisted for far too long. I am uncertain why I have been blocked from the marketplace, and the inaction by the Facebook team is frustrating. Thank you, Naresh Chhetri.

I believe my account was breached, despite being confident it wasn't. My session expired, and I regained access by using the identity previous comments option. However, it expired again less than five minutes later, and I couldn't identify my comments to log back in. I'm unsure how to verify my identity from a different device since I don't have a linked phone number for a text code. My account has a different first name intended for friends rather than family, so my ID might not be helpful. Facebook likely flagged the repeated upload of the same video, leading to this issue.

Hello! I'm encountering an issue with one of my ads continuously being blocked on Facebook due to “foul language or sexual content.” The ad ID is [redacted]. Despite responding multiple times, I keep receiving the same automated message. I believe the word “sexsygdomme,” which means STIs in Danish, might be the reason for this. I have explained this to Facebook and requested explicit information on which words are considered inappropriate in the ad. This is a crucial ad promoting STI testing for sexual health, targeting the Danish population. If you still find it violating your policies, I kindly ask for a thorough human review instead of automated responses. Hindering this information affects the LGBTQ* community negatively, as it obstructs vital health details. I trust that Facebook aims to protect this community from discrimination and hate speech and hope you reconsider the block. I've included a translated version of the ad for your reference. Your assistance with this matter would be greatly appreciated. Regards, KBH, Communications Consultant at the Danish AIDS Foundation.

Hello, I am seeking assistance in recovering my original Facebook account linked to the email address [redacted] The account had the username Mary E. O'Leary Hall, and another username was Murryville. It was created around [redacted] based on my timeline. Recently, I made a second account as Mary E O'Leary Hall. I am concerned that by changing the email on my original account, I may have lost access because the new account now has the same primary email. I have used a PayPal credit card for game purchases in the past. I am struggling to access the original Gmail contact email due to forgotten password. Google cannot assist due to this issue. The original account is associated with an old home phone number ([redacted]) and not my current number ([redacted]). I hope to remove my primary email from the new account and restore it to the old one to regain access to 9+ years of friends, photos, and game progress. I appreciate any help in recovering this account. Thank you, Mary Hall.

My Facebook account was linked to an old email address that got hacked along with my credit card information. Since Yahoo has deactivated that email account, I can't reset my password. Facebook sent me a link to my updated email, but it's not working properly; it keeps saying I've tried too many codes when I haven't even received any. The few times I could change my password, the link suddenly became invalid. Yahoo informed me that my old email account was now reactivated by someone else who gained access to it.

I encountered an issue with my Facebook account. I had been logged in on two phones, but the next morning I was unexpectedly logged out. Upon trying to log back in, I received a notification that my password was incorrect. I attempted to regain access, but faced challenges as I couldn't access the linked email or add a phone number for verification. I reported my account as hacked and was instructed to provide a photo ID and a reachable email. After about two weeks, my account seemingly disappeared, confirmed by friends. However, to my surprise, it reappeared last night. Subsequently, I received notifications on Gmail about password changes, followed the reset instructions, and changed the password. Despite this, I am unable to log in on my devices due to an authentication code prompt that I can't fulfill. Furthermore, the location of the password change indicates Khon Kaen, Thailand, despite my residence in Los Angeles, CA.

Dear Sir, I am writing to inform you that my Facebook account, [redacted], is primarily used for connecting with family and friends. It is a personal account that has also been phone verified. Recently, Facebook blocked my account after I shared a website link in some groups. I am willing to comply with the verification process by uploading a new photo, as requested. My profile contains various photos, and I have already uploaded my genuine phone number and a real photo. I kindly request the reopening of my account. I assure you that I will promptly delete any posted content in groups and refrain from violating any of Facebook's terms and conditions in the future. This account is important to me for staying connected with my loved ones. Thank you for your attention to this matter. Sincerely, A

I have unfortunately been blocked on Facebook for unintentionally violating their policies. I had been using the name Eva Stickyfingers with their approval, as I prefer not to use my family name due to past issues with an ex-partner. Recently, my account was flagged for verification without any prior notice. I mistakenly applied for advertising permissions, which were granted, but my original account remained blocked. I tried creating a new account with my real names, submitted verification documents, and after approval, updated my profile and reconnected with my groups briefly. However, this account was also disabled for violating terms shortly after. I have reached out to Facebook's Security team in Dublin for help, but my account remains disabled for over a week now.