Facebook Customer Service Issues

I am experiencing difficulty accessing my account for no clear reason. While my password should be the same, I cannot log in. The phone number linked to my account is not current, and the only email linked is no longer valid according to Yahoo. Since I am abroad, it is crucial for me to use Facebook to stay in touch with my family at home. I can provide specific details about recent and older messages, as well as pending friend requests and individuals tagged in photos to verify my ownership of the account. I am troubled by the fact that someone accessed my account without my knowledge, altered the password, and logged me out from all devices. I urgently need assistance with this matter. Please note that the email I am using is associated with another Facebook account under my name, which I created during college to reach out to a teenager in need. Recently, I discovered that my account password was changed without my authorization, and I am unable to rectify this issue on my own.

Hello, I am a PhD student at Université de Montréal working under the guidance of Dr. Suzanne King at McGill University. Currently, we are conducting an online survey via Facebook. Unfortunately, our recruitment ad has been blocked by Facebook, and we are unsure of the reason. This block is hindering our recruitment efforts for the study. We are seeking clarification on why our ad was blocked and would appreciate it if Facebook could reinstate it promptly. Thank you for your cooperation, Sandra L. (Sandra FortuneCookie on Facebook)

My Facebook account was hacked earlier this week, with multiple friends receiving messages that appeared to be from me but were not. After changing my password and logging out of all devices, my account was disabled by Facebook. Despite following their instructions and sending a photo for identification, my account remains disabled. I have changed my password multiple times but continue to receive the same message when trying to log in. It states that Facebook is still reviewing the photo I sent them on August 22. I am in need of assistance to restore my account as soon as possible.

Subject: Assistance Needed with Disabled Facebook Account Dear Sir/Madam, My name is Bilal Bajwa; however, my official name on my IDs is Bilal Ahmed. Unfortunately, my Facebook account, linked to [redacted], was disabled. I suspect the group admin of a poetry group I was part of might be involved, as they may have become jealous of my popularity within the group. I currently cannot access my Yahoo email but can be reached at +[redacted]33 or temporarily at [redacted] Due to forgetting my Yahoo email password and recovery questions, I am unable to recover my Facebook account through the provided form. I have valuable photos and sentimental information in that account that I wish to retrieve. I would appreciate assistance in resolving this matter promptly. Thank you.

Hello, We have carefully reviewed our website, www.buzznick.com, and edited over 3,[redacted] posts in the past year to adhere to community standards. Additionally, we have purged all old posts from our Facebook page. Rest assured, none of our current Facebook posts contain hate speech, calls for violence, or sexualized content. Feel free to browse through our Facebook page to verify the quality of our posts, which strictly avoid clickbait material. We have even taken steps to delete old admin accounts to maintain our page's integrity. However, we seem to be facing limitations on our Facebook page. Despite having over 1 million followers, some of our posts reach only a fraction of our audience. We suspect past issues related to clickbait content might be affecting our reach, even though we have since aligned our content with Facebook's policies. If there are any restrictions on our page, we would appreciate your assistance in identifying and removing them so we can continue abiding by Facebook's guidelines. Our dedicated team has spent countless hours ensuring our compliance with community standards, and we appreciate your help in resolving any potential issues. Thank you for your attention and support. Best, Dan

I recently upgraded to a new phone and forgot my password. I've reset it but am having trouble logging in due to two-factor authentication requesting a code sent via text to my old phone number. After sending identification to Facebook, I received recovery links showing my old number. Despite thinking I updated it, I can't access codes as they're sent to the old number. I've emailed for assistance on changing my number to receive the codes correctly and access my account through the app or browser. Any help is greatly appreciated.

I'm a new Facebook user trying to set up an account. I'm a veterinarian in rural Nevada. Initially, I didn't have good photos of myself, so I didn't upload any on my personal page. While setting up my business page, it flagged me twice just for entering my availability times. It disabled my account because of the lack of a proper photo. I tried creating a new one with my work email, which took over 30 minutes. After logging out and trying to log back in, I got flagged again and my account has been disabled. I need this account for work. What's causing these issues?

I recently received an email informing me about a change in my primary email on Facebook and prompting me to secure my account. When I tried to follow the link provided, my screen froze. After attempting to access the link again, I landed on a Two-Factor Authentication screen requesting a code that I did not receive because it was sent to an outdated email address. I have been unsuccessful in recovering the account as it was deleted due to inactivity. I did not enable Two-Factor Authentication nor did I change my email to an outdated one. I have been exploring various online support options for over three weeks without success. My Facebook account holds vital memories of my children, making it crucial for me to regain access. The email that was changed is [redacted], and it was switched to an email I have not used in over a decade ([redacted]). My current phone number is [redacted]. Your assistance in this matter is greatly appreciated. Thank you, Wendy Smalling

I've been struggling to list my property on Facebook Marketplace and various groups due to constant issues with my postings getting flagged unfairly. Though my listings comply with Facebook's guidelines, they are repeatedly rejected, forcing me to submit appeals. Lately, even after successful appeals, my listings are swiftly disapproved with no proper access to the appeal form, leaving me in a loop of frustration. I deleted and reposted the listing, only to encounter the same problems without a way to resolve them. I'm facing financial hardships, and selling this property is essential for me. It seems like Facebook may mistakenly identify me as a real estate professional, hindering my ability to post freely unless I pay for sponsored ads. I'm not a realtor and I need Facebook's support to remove these blocks promptly, enabling me to advertise my property without constant obstacles. I hope for a quick resolution so I can move forward without these unnecessary challenges.

Every time I try to log into my account, I can successfully enter my password after resetting it, but then a message appears stating that someone may have accessed my account and it has been locked for security reasons. To unlock it, I need to verify my identity and change my password. I follow the steps, uploading a photo of my driver's license and providing an alternate secure email address. However, despite completing this process multiple times over 2 to 3 weeks, I have not received any confirmation from Facebook regarding the status of my ID verification. Even after emailing [redacted], I have not heard back or gained access to my account.

Dear Sir, I am writing to bring to your attention that I am an admin of the "Bangladeshi Facebook Group Admin" group, dedicated to Bangladeshi Facebook Group Admins for discussions and mutual support in managing their groups. Our members are admins of large groups in Bangladesh. We strongly believe that through the positive use of Facebook, we can bring about positive changes in our society and country. We often face various challenges and lack the immediate support that admin groups in other regions receive. We are in need of closer support from the Facebook team to better serve the Bangladeshi groups community and all users. We hope to receive support or advice from your team. On behalf of the "Bangladeshi Facebook Groups Admin" community, I kindly request your team to provide us with closer support or to forward our request to the appropriate team. Thank you. Omar Faruque

I've been a Facebook user for a long time, and I've encountered an issue with my account. Originally, I set up Facebook with an email and laptop that are no longer accessible. I've since changed both my laptop and email, but the original email was set as the recovery email. Now, that email is obsolete, and my second laptop is no longer in use. I have been primarily using my cell phone to access Facebook and never logged in on a computer again. When I got a new phone, Facebook didn't recognize it, and I couldn't log in without a verified security code. Unfortunately, the security code is not being sent to my new email or phone number. I suspect it might be going to my original email address, which is no longer active. I tried using code generators, but the codes were deemed invalid.

Hello, My name is Enxhi, pronounced Angie. I am seeking help to recover my Facebook account from [redacted]. Unfortunately, I no longer have access to the associated email and have forgotten the password. I've reached out to Microsoft for assistance with my email recovery without much success. This account holds sentimental value for me as it is connected to a project I have been working on. I experienced severe cyberbullying in high school in [redacted], during a time when cyberbullying was emerging. It has been a decade, and I aim to create an art piece to raise awareness on this issue, as well as for my personal healing. The Facebook account contains the necessary files for this project. I am willing to provide any verification needed, as accessing this account is crucial for me. Thank you in advance for your assistance.

My messenger got hacked and began sending video messages to my friends, so I quickly posted a warning on my timeline and logged out of Facebook. Now, I'm unable to log back in. It seems like my account has disappeared. I attempted to use my trusted contacts, but the codes didn't help either. I no longer have access to the email linked to the account, but I can still be reached at the phone number associated with it, [redacted]. Any assistance would be highly appreciated.

Hello, I am experiencing difficulty logging into my Instagram account with the username @grace2w on my iPhone. After logging out, every attempt to log back in results in an error message saying "there was something wrong with your request." Interestingly, my account is still accessible on the computer and the browser on my phone, ruling out the possibility of it being disabled. Moreover, I am unable to access my other account @9starbygrace after reinstalling the app. Despite trying basic troubleshooting steps like restarting the device and reinstalling the app, I have been facing this issue for months now. I hope to have this matter addressed promptly by Instagram's customer service team.

I am trying to access my Facebook account, which has been inactive for many years. Despite resetting the password, I am unable to log in. Facebook requested verification through a text to my old phone number, which is no longer valid. I uploaded my ID as requested, but when I received the code to log in, it did not work. Even after changing the password again, I still cannot access my account without providing ID or verifying via text with my outdated phone number. My main goal is to recover old photos before deleting the account. I need assistance solving this issue promptly. Thank you.

I created my Facebook account back in [redacted] in Warner Robins, Georgia. Over the years, I've changed my email and phone number multiple times but always used my old phone number ([redacted]) to log in on all my devices. However, two nights ago, my account was hacked from a different city, leading to my password (Crazyhorse24) being changed without my knowledge. Unfortunately, I only realized this around 7 AM Eastern time. Despite my attempts to recover the account, I discovered that it's linked to an old email from when I was 19 and the same outdated phone number. I suspect it might also be associated with my former work email, [redacted], neither of which I can access. After submitting my ID twice, Facebook unlocked my account at midnight, but by 1:00 AM, it was hacked again. Now, I am locked out and risk losing a decade's worth of photos and connections, including precious pictures of deceased loved ones. My current email is [redacted] and I can provide any necessary verification.

I recently created a new Facebook account specifically for my business. Soon after setting it up, I converted it to a business page. However, as I tried to update it with my business name, Facebook requested my phone number for verification. Despite numerous attempts, I never received the verification code which led to being locked out of my account due to too many code requests. I visited my provider, T-Mobile, to rule out any phone settings issues regarding code reception. They confirmed there were no issues on their end. It's essential to note that although I have an old deactivated personal Facebook account linked to the same phone number, the email and password for the new business account are entirely different. I'm in urgent need of resolving this dilemma to promote my business effectively. Despite trying various troubleshooting methods, I have been unable to resolve the issue. Any guidance would be greatly appreciated. Thank you.

Hello, I need assistance with accessing my Facebook account. I can't log in because I no longer have access to the email I used to set it up in [redacted]. Additionally, I can't remember my password, so when I attempt to reset it, the code is sent to an email that no longer exists as it was a college email address. The school confirmed that the email has been permanently deleted. I understand the importance of keeping track of passwords, but unfortunately, I've forgotten mine. The issue has come up because I had to replace my iPhone today and need to log in, but I'm unable to do so. I've submitted a copy of my Mississippi driver's license for identification but have not received a response. I urgently require access to this account due to the business contacts and opportunities linked to it. Starting anew would pose significant challenges. Please advise on my next steps promptly and inform me of any additional information needed. Thank you, T. J. [redacted]

We recently started a new business focused on Facebook ad management after returning to Sydney, Australia, from living in Guatemala for five years. Our previous company, Meatspace, was solely for Guatemala and we have not continued it here. I'm currently unable to add a new ad account for our new Digital Video Marketing business as the option is greyed out. We did not use ad manager in Guatemala, so this is new for us in Australia where we plan to run ads for ourselves and clients. Any assistance you can provide would be much appreciated. I have considered deleting my current business account and creating a new one to address this urgent issue. Additionally, I am unable to access the contact FB button on the website link provided. Thank you for any advice you can offer.