Facebook Customer Service Issues

Today, on August 23, at approximately 2:18 PM in Macau, someone maliciously altered my Facebook email address from [redacted] to [redacted], resulting in the hacking of my account. Upon receiving a notification on my Yahoo email, I promptly took action to secure my account by adding a new alternative email address, [redacted], which belongs to my boyfriend, and changing my password. However, when trying to log in with the new password and email, Facebook sent a confirmation code generator to my email, hindering my access as I lack the hacker's contact number, perhaps changed to a new number from +[redacted] [redacted]. I appeal for assistance in reclaiming access to my account as it holds sentimental importance due to the memories it preserves with my family and children. Thank you. - Marilou J.

I am currently facing an issue accessing my Facebook account. I created my account 12 years ago using an email address I no longer have access to. I recently reset my password on the app, but I cannot recall it now. When I try to reset it while logged in, it requires a code sent to my old email which I cannot access anymore. I do have a phone number linked to my account, but the code is only being sent to the old email. I attempted to add a new alternate email for receiving the password reset, but it still asks for the current password. I am stuck as I cannot change my password without access to my old email. Even though I have my phone number registered for account recovery purposes, I am unable to receive the code there. I mainly access Facebook through the app on my iPhone XS. However, I am concerned about accessing my account if I change my phone or if it malfunctions.

Good morning, I recently made a post on Facebook that was flagged as offensive, resulting in a 3-day block. After that, I found myself blocked for an additional 7 days and I'm not sure why. I thought everything had been deleted. Moreover, I've been dealing with a severe hacking issue that required changing all my passwords, consuming three days of my time to restore all my accounts. Being blocked again feels unjust as I haven't knowingly violated any guidelines. I'm looking for a solution to this situation. - John

I have received multiple notifications about my account being accessed from unusual locations, around 7-8 times now. I am frustrated with Facebook as I have attempted various methods to delete my main account and now 3 additional ones created under my name. I am solely focused on deleting all these accounts permanently. I am having trouble resetting my password as the system prompts me to log out to do so, which is illogical. I feel trapped and concerned about my personal information being compromised. I request immediate assistance to resolve this issue. Thank you. - M.A. from San Francisco, CA

Dear Support Team, I am writing to inform you that my Facebook account under the name Comr Sylvester M Okafor has been disabled. I received a notification to update my account, but upon attempting to do so, I was informed that both my Facebook and Messenger accounts have been disabled. I am reaching out for assistance in reactivating my account as I have numerous family photos and important documents stored there. The email address associated with my account is "[redacted]," created approximately 8 years ago; however, I am unable to access it due to forgotten security questions. Please communicate with me through "[redacted]" Thank you for your attention to this matter. Sincerely, C.S. M. Okafor

A few weeks ago, my account was hacked even though it was deactivated. After reactivating it and changing my password, I noticed three unknown devices accessing my account. I logged out all devices and deactivated my account again. The next day, when trying to use Messenger, I had to update my password and was prompted to confirm my identity with a 6-digit code. However, despite multiple attempts, I did not receive the code after clicking the button. I've tried using both my laptop and iPhone, but nothing seems to work, even though my mobile number is correct. I've reset my password several times, but the issue persists. I've also attempted to confirm my identity on my laptop without success. Any assistance with this matter would be greatly appreciated. Regards, E.

A few weeks ago, my account was hacked while deactivated. Upon reactivating, I changed my password and discovered three unauthorized devices accessing my account. I swiftly logged out all devices and deactivated my account again. The next day, I tried to use Messenger but was prompted to update my password. Upon attempting to confirm my identity with a 6-digit code, I repeatedly pressed the button to no avail. Despite using both my laptop and iPhone, I have not received any codes, despite the listed mobile number being accurate.

Hello, I am the owner of an eCommerce business called CaseZone, based in Singapore with operations in the United States. Currently residing in Armenia, I intend to relocate to the USA soon. I've encountered difficulty applying for an Instagram shop because my account was created while in Armenia, making it ineligible due to the location. Despite this, our business is entirely structured and functions within the USA. Our Facebook shop is linked to our Facebook account, our Instagram business account is connected to a Facebook business page, and we have prepared catalogues, meeting Instagram shop criteria. The only setback is the Armenian location linked to the account creation. Assistance in resolving this matter promptly is crucial for our business. We are eager to collaborate on Instagram, catering mostly to American customers who appreciate our products. Thank you, Ernest

A few days ago, I received a notification from Facebook about an unusual login. After being logged out and back into my Messenger and Facebook, my cousin, who is on my friends list, got hacked and locked out of her account. Today, on August 23rd, the same thing happened to me. Despite changing my passwords and having two-factor authentication and a tied phone number, I keep getting locked out. I have people who can help me with account recovery and even have photo ID as proof of identity. It's distressing to lose access to a platform with so many cherished memories, like shared statuses and photos of family and friends. Facebook should improve the account recovery process as losing access to our accounts means losing a part of our lives. Sharing photos of my five nieces and nephews, concert memories, and life events is important to me, and I shouldn't have to constantly battle unauthorized access. The current solutions offered by Facebook are not effective, and a more robust solution is needed to prevent unauthorized takeovers.

Subject: Difficulty Receiving Verification Code on Registered Number I am contacting you regarding the issue of not receiving the verification code on my registered number. I am unable to access my account as I never received the code, even though my phone number is linked to my Facebook account. When I tried to log in, the page prompted me for a code which I have not received despite multiple attempts. I have uploaded my government IDs three times, but it has not resolved the problem. This situation is causing me concern as my account remains inaccessible. I kindly request your prompt assistance on this matter and ask for a quick resolution. Please find my contact information below for your reference: Phone: [redacted] [redacted], [redacted] [redacted] Email: [redacted] Thank you for your attention to this matter.

I need to report a security breach on my account that occurred on August 3rd around 1 am. The unauthorized person using my account is William K Rothschild, whereas the original account is registered under the name Gene Brummett since [redacted], but I only started using it actively in December [redacted]. I have reached out to my niece Fellisia Brummett and my son Rydr Brummett to help report this issue, with little success. My contact number is [redacted], and the email address linked to the hacked account is [redacted] The last password I remember was JAB2006cap. Another fraudulent individual involved is Vickie Love Brummett, using photos of Brianna Egreb on Instagram, claiming to be from Michigan. I have been trying to contact customer support since the incident, but with no luck. It's frustrating that setting up a new account for reporting also requires additional verification like providing a photo.

Someone took my phone while I was asleep and I am unsure if they posted something or changed my password. I woke up to a broken phone and iPod. I have tried to access my Facebook account from various devices but have been unsuccessful. After creating new accounts, they were disabled even after providing identification proof like my license and phone number. I am struggling as I am homeless and Facebook helps me stay connected. Any assistance would be greatly appreciated.

I have encountered an issue with Rosita.com regarding a return and exchange for swimsuits I purchased from them. I wanted to exchange two out of three swimsuits due to sizing issues, but their Customer Service Representative was unhelpful. Despite my willingness to exchange, they insisted on a refund instead. After seeing negative reviews about their company not issuing refunds or delivering packages, I am concerned. I need assistance in obtaining a refund with a return label. When trying to download the label, I received error [redacted], presumably related to my zip code. My correct zip code is [redacted], and I provided my PO Box and residence zip codes for clarification. I am frustrated by this experience and seek resolution. Thank you for your support. - Karrie Jensen Ringelstetter

I recently upgraded to a new iPhone Xs Max and can no longer access my Facebook account because I only have my phone number linked to it, no email, and I can't recall my password. Attempts to reset it have been unsuccessful without an email. Despite reaching out for help several times, I have not received any assistance from Facebook. I even provided a copy of my driver's license to verify my identity. This is critical because my account holds precious photos of my late father and my children. I fear I'll lose access to these memories once I no longer have my old iPhone 8 Plus. Urgent help is needed to reset my password. I am willing to communicate via email, text, or phone call. If the issue persists, I may involve legal counsel due to the lack of support from Facebook.

My Facebook and email accounts have both been compromised! I've attempted to reset my password multiple times over the past week, but it's been sending codes from different mobile numbers and from Facebook itself. The codes were delayed, mixed up, and now, I'm locked out due to "too many SMS messages." I've even tried accessing my account through email, with no luck. I've reached out to Facebook support and provided my driver's license for identity verification, but the links they sent were ineffective. Despite changing my password as instructed, I still can't access my account. I contacted a supposed Facebook helpline, but they wanted to charge me £[redacted] for help. I'm including my daughter's email in the hopes that someone can assist in recovering my account, as all my cherished child photos are on there. Your prompt help would be greatly appreciated. Thank you, Kelly x

Dear Marketplace Team, I had an active marketplace account until the beginning of this month, August [redacted]. Unfortunately, it was deactivated for not meeting the "eligibility requirements." The reason provided for the deactivation was unclear, and despite my attempts to contact the local office for support, I have not received any response. I am frustrated for the following reasons: 1) Lack of clear communication regarding the account deactivation reason. 2) Absence of explicit information on the "eligibility requirements." 3) Inadequate communication channels from Facebook's end. 4) No direct point of contact for resolving marketplace issues. I kindly request a thorough review of my situation and appreciate any guidance to reactivate my account.

My 25-year-old son, Keanan S., recently had his Facebook/Instagram account disabled with no explanation from Facebook. He works long hours as a foreman and rarely uses social media. Nobody in our family has ever been in legal trouble, and his account only had posts for our LDS family. Facebook's response mentioned safety and security concerns, leaving us confused. We suspect there may have been a mix-up with another user violating terms. Keanan just wants his photos from his old phone, which were on the account. Facebook hasn't provided any assistance. Any advice? Email him at [redacted]

Hello, my cell phone was hacked, leading to my FB account being compromised. I managed to deactivate one account, but the other remains active. When trying to reset the password, I am prompted to use an unfamiliar email address. The hacker is trying to obtain my new email information. To prevent further access, I removed my personal details from FB. I seek assistance in regaining access to my FB accounts as the hacker is controlling the password reset process by redirecting me to their email. How can I reclaim my accounts from the hacker's control? Thank you, Pamela P.

I am Adam Rose. I was incarcerated in July [redacted] and found not guilty, released on August 19, [redacted]. The issue is upon my return home, I cannot access my Gmail, Facebook, or any accounts linked to my previous email and phone number due to no longer having access to it after 8 years. When I attempt to use my known password, it indicates it was changed two years ago, leading me to believe my accounts were compromised. Google has not been helpful, and I am struggling to get assistance from Facebook. My profile picture on Facebook is of myself, and I am considering using the camera on my laptop for verification. It is crucial because all my photos, even those of my deceased child, are stored on my accounts. I am devastated and urgently in need of help. My URL is daddy.love29.

My name is Adam Rose. I was incarcerated in [redacted] and recently found not guilty, leading to my release on [redacted]. However, I'm facing an issue where I can no longer access my Gmail accounts, Facebook, or anything linked to my emails or old phone number, which I no longer have. When I try to log in using my known password, it indicates it was changed approximately a year ago, suggesting my accounts might have been compromised. Google has not been helpful, and I'm struggling to get assistance from Facebook. My Facebook profile photo is of myself, and I thought maybe I could verify my identity using the camera on my laptop. All my precious photos, including ones of my deceased baby girl, are stored in my Facebook account and Google Drive, making this situation genuinely distressing. Please, I urgently need assistance to regain access to my Facebook account, which I have had for many years since the early days of Facebook. My URL is daddy.love** if that helps in any way.