Facebook Customer Service Issues

My Facebook account has been disabled, and I don't know why. I've had this account for 15 years, and it contains all my photos, friends, and important information. I suspect it might have been hacked because I never engaged in any violations. I wish to regain access to my account. Additionally, the emails I receive are in a different language, so please ensure any responses are in English if you choose to communicate via email.

My neighbor, E.G., who is retired from our local school system, a past member of the volunteer fire company, and a member of the local chapter of the American Legion, attempted to share photos of the elementary school Flag Day observance with the Legion members, but they were blocked due to Community Standards. This is concerning as it involved American flags, school children, teachers, and the American Legion. I also tried to post a link from E.G.'s Flickr page, with the same outcome. The community and parents eagerly await these photos. Can someone clarify why this content was deemed objectionable and who blocked it? We are puzzled by this situation and seek an explanation. You can view the photos on Flickr through this link: [redacted].

My friend Jessica M. Cantu's Facebook account got hacked by someone who is now calling her family. It's a concerning situation. She reached out to Facebook, and one of your employees called her stupid for giving out her information. The worker even offered to block the hacker for $[redacted], which isn't fair since Jessica is struggling financially. When she tried calling back, she was blocked. I'm using my phone to reach out because Jessica has family photos on her account, and we don't want this hacker to do anything harmful. If Facebook can't assist, Jessica is willing to escalate the matter to higher authorities. Please help her with this issue. You can look her up by her name Jessica M. Cantu or alternatively, contact her directly. Thank you.

I've been a member for a few months and only use two sites. Unfortunately, one of the sites has malicious members who have unfairly reported me, resulting in my Facebook account being disabled. Despite providing all necessary information and multiple copies of my ID, my account remains inaccessible. I believe this is a targeted attack by someone creating issues to harm me. I have tried to reach out through various online channels without success. Kindly contact me at [redacted] or [redacted]. Your lack of response is disappointing considering the situation.

Hello, I am Obaidullah Ibn Raquib from Bangladesh. I have been using Facebook since [redacted] with the help of the phone number [redacted]3. On 07.06.[redacted], I encountered a problem logging into my account named Obayed Hridoy. Upon investigation, I discovered that my account was hacked, as the hacker was contacting my friends. This situation poses a serious threat to my personal and professional information as a doctor. Currently, the account is deactivated, and I am unable to report it or follow the standard account recovery procedures. I have already filed a general case diary (GD) with my local police station. I possess my national ID, professional ID, and GD papers. Would it be helpful to provide these documents? Additionally, I am open to a video call to verify my identity and statements. I am very concerned about this situation. Regards, Obayed Hridoy.

Subject: Facebook Account Activation Assistance Request Dear Concerned Party, This morning, on June 15, [redacted], around 11:45 AM, I encountered an issue with accessing my Facebook account. It appears that my account has been disabled without any clear explanation. I promptly submitted my ID for verification purposes; however, the verification page failed to load properly. I am eager to know the estimated time it will take to reactivate my Facebook account. To provide additional confirmation of my identity, my name is "Arsenio R. Circulado IV," and my date of birth is June 30, [redacted], as indicated in the valid IDs I submitted to Facebook. To dispel any doubts and prove that I am the legitimate owner of the account and not a fake profile, I am willing to provide further information if necessary. I have already submitted my genuine credentials. Kindly expedite your response and reactivate my Facebook account using the provided email address ([redacted]) and phone numbers (+[redacted]28 or +[redacted]49). Thank you for your prompt attention to this matter. Sincerely, Arsenio R. Circulado IV

My Facebook account was hacked yesterday, and despite my numerous attempts, I have been unable to regain access. The hacker added two bogus emails to my account, one being [redacted], and the other starting with a B. My phone number is [redacted], and my email is [redacted] My name on Facebook is Angel Nicole Hess. Today, I even tried creating a new Facebook account to contact support, but I have had no success. I have invested nine years into that account, and I am three or four years into games connected to it. I have sent Facebook messages and my ID picture, and even created a new email and Facebook account to resolve this issue without any luck. This situation has been a nightmare causing me migraines. Please assist me in retrieving my account.

Please, I kindly request your assistance, and I will be forever grateful. My Instagram page with over 120k followers has been disabled. I am unsure why as I have not violated any of Instagram's terms. If I unintentionally did so, I beg for forgiveness and humbly ask for your help in reactivating my account. It took me over two years to build this following, and I cherish it deeply. Username: hacking_or_security Email: [redacted] Please respond and reactivate my account, I will always remember your kindness. Your help will only take a few minutes, but it means the world to me. If this is not within your jurisdiction, please pass the message along to someone who can assist. Despite sending multiple appeals and photos with the required code, my account remains inactive. I implore you to reconsider and reactivate my account. Thank you.

I was running my admin page when I suddenly got locked out. A few weeks back, I reported a threat from a computer expert against my account. I suspect a group of individuals might be behind the recent complaints. I have stayed courteous on FB and never engaged in any aggressive behavior. Despite the promise of guidance on re-establishing my account, no steps are provided. I tried various identity confirmation methods - sending texts, identifying past comments, and using Trusted Contacts, but have had no success. Even after receiving an ID verification code today, I was still unable to access my account. I believe I have contributed positively to my friends' experience on FB. I can be reached at [redacted] under the username MickyRat11. My Account ID is [redacted][redacted]. Thank you, Michael Burgess.

I had my Nintendo Switch and games stolen a month ago and a police officer suggested checking Merritt Buy and Sell on Facebook. I recently saw a post on there selling a Nintendo Switch with the same games. I reported it to the authorities, and they are investigating. The seller, Larry Henderson, claims to have no history with the system, which seems suspicious. I'm concerned about the discrepancies in his location information. He's listed as being from Penticton, selling from Peachland, and posting in West Kelowna. Can Facebook monitor this account? It's odd for a retired individual to be selling this gaming system. My email is [redacted] if you need to reach me. Thank you.

I deactivated my original account more than a month ago after someone added porn-related groups to my friend list, causing embarrassment when my wife noticed it. Despite not using the account, these suggestions kept appearing, so I decided to delete it. Now, when I try to create a new account with my name and photo, I receive a message stating that my account is disabled. I want to return to Facebook to create a page for my new website and utilize FB marketing as I did with my previous page. The previous incident has left a negative impression, and if possible, I would avoid Facebook altogether and focus on other aspects of my life. However, I require it for my business needs. While I could use my wife's account with her permission, using my banking details for payments poses an additional challenge.

Dear Christopher Eric, I received an email from Facebook informing me that your account has been disabled due to policy violations. The decision seems final, and unfortunately, they cannot provide more information regarding why your account was disabled. I understand your need to reactivate the account as your family and friends contact you through it. It has been stressful for you to be without access for a week. You mentioned unintentionally opening malicious links, and you're requesting a second chance, promising not to repeat the mistake. Please reconsider reactivating my account as it is essential for me. Sincerely, Harvey B

I was posting on my admin page when I got locked out. I previously reported an incident with a computer "expert" threatening my account. Despite trying to unlock it many times as instructed, I keep getting an error message saying the feature is not available. I suspect a coordinated group triggered this issue. I have always been respectful on FB and followed the steps to confirm my identity, yet the problem persists. Even after entering the verification code sent to me, the lockout continues. I believe I contribute positively to my friends' FB experience and hope to have my account restored. - Michael B. Email: [redacted] Username: MickyRat11. Acct ID: [redacted] Email: [redacted]

I'm Pawan Sharma from India, and I've been dealing with an issue for the last 8 months. Despite numerous attempts to contact you, I have received no response. My problem is that I can't log in to my Facebook account even though I remember my login ID and password. The error message says "your account has been disabled" without any explanation. This happened 8 months ago when I tried to login one morning. I want to highlight that my Gmail is not linked to my Facebook account, which I set up using my phone number. Please treat this matter seriously and provide me with a prompt and appropriate solution as I have important information stored in my account. Email: [redacted] Phone: [redacted] Facebook Account: Pawan Sharma Login ID: [redacted] / [redacted]

Hello, I'm having an issue when trying to log in to my Facebook account. The system only displays the logout option and a message stating, "Unfortunately, we are reviewing additional documents. We appreciate your patience." This account is crucial to me as I store important business information there. I have already submitted my correct name and identification card details. Since I have provided genuine information and have no reason to be unable to access my account, I kindly ask for a reevaluation and the reopening of my Facebook account. Thank you, Facebook Team.

This morning, I received a security alert about someone attempting to log into my account from an Android device. When I tried to change my password, I encountered issues and later found myself logged out of Facebook and Messenger. Despite trying to update my password to a new one, I found that both my current and new passwords were not working. My name is Christina Wolf, and my account is under the username Christina.wolf.[redacted]. The email and mobile number associated with my account are outdated, and I am unable to recover my account using them. I am seeking an alternative method to regain access to my Facebook account without having to create a new one from scratch. I am puzzled by this situation and frustrated by the password discrepancies on my own account.

A few days ago, I encountered an issue logging into my account. The system prompted me to change my password due to it being outdated, but I was unable to remember the current one. Despite numerous attempts to reset it, I faced continuous failures. As I persisted in the recovery process, I noticed suspicious activity on my account. Messages were sent to my Facebook contacts, claiming I had won prizes in a competition, which I could not have done as I was locked out of my account. Today, another acquaintance received a similar message, further confirming my account had been compromised. I suspect someone has unauthorized access and is using my account for fraudulent purposes. Despite exhausting all available options to recover my account and secure it, I have been unsuccessful. I am seeking assistance to regain access, change my password, and prevent the unauthorized individual from using my Facebook account. For verification, my Facebook account is under the name "Zinhle Buthelezi (Zet Zet)," and I can provide a photo upon request.

I have been attempting to contact Instagram regarding my locked account. Unfortunately, there seems to be no direct contact information available other than their website. I have reached out to them via Facebook and Twitter, given that Facebook owns Instagram, but have not had any luck. My account has been temporarily locked for 24 hours due to what Instagram believes is phishing activity. They sent a verification code to an old email address that I no longer have access to, despite me updating my email and phone number recently. I have two-factor authentication, but did not receive any notifications about the suspicious activity beforehand. The only way to submit a support request is through the Instagram app on my phone, which I can't access because of the account lock. I am frustrated and confused by this process and would appreciate any guidance on resolving this matter. Thank you for your attention to this issue. Best, S.

Hello Facebook Team, I recently lost access to my Facebook account when someone changed the password. I had also lost access to both my old phone number and my old email's password. I submitted a recovery report and completed the ID verification form. Luckily, I was able to contact the person who now has my old number, explained the situation, and they gave me back access to my account. After regaining access, I updated my phone number and email address to my current ones and added trusted contacts for security. I kindly request you not to deactivate my account, as I have successfully recovered it. Please keep me updated on any necessary information via my new email address, [redacted] Thank you for your understanding and assistance in this matter.

Hello Facebook, I would appreciate your assistance. In January [redacted], I lost my phone where I had all my important files, including access to my Gmail and social accounts like Facebook. I tend to be cautious, so I frequently change my passwords for security reasons, and sometimes even the Gmail linked to my accounts. I used my fingerprint to access my last Facebook account, which is why I can't recall the last password I set before it was stolen. I've reached out to Gmail for help, but they haven't been responsive and failed to verify my identity. I now have a new account, but all my childhood memories, travels, and other significant moments are in my old Facebook account. I hope you can assist me in recovering it, or guide me on what steps to take. The last Gmail I recall using might be [redacted], and before I changed it, I used my old cellphone number [redacted]2 as the email and can remember the previous password.