Facebook Customer Service Issues

I am facing an issue accessing my Facebook account since I lost my phone and no longer have any other logged-in devices. I urgently need to regain access to my account as I need to contact someone for job-related purposes through Messenger. Despite trying to verify my identity by sending a state ID photo and a picture of me holding a sign multiple times, I have not been successful. I am frustrated and need immediate assistance to resolve this matter. It is disheartening to wait for days for a response only to be told that help cannot be provided. Your prompt attention to this issue would be greatly appreciated.

I am currently facing an issue with accessing my Facebook account as the 6-digit verification code is being sent to my old mobile number which is no longer in use since my phone was stolen. I have been trying to resolve this problem for the past 7 months by contacting Facebook, but all my emails have been ignored with no response. I have a new mobile number now, [redacted]5, which I would like to use for receiving the verification code. My email linked to the account is [redacted] I would appreciate it if someone could assist me in resolving this frustrating issue as I am unable to log in despite numerous attempts. Thank you for your help in advance.

I have an account under the name babyviolette, which belongs to my daughter. I used the account on her behalf since she is young. When asked for identification, I got confused about whose ID to provide. All the pictures on the account are significant to me. I am hoping to recover my account. Please do not delete it yet. I need time to explain the situation properly. I misunderstood the requirements for verification. I thought the name displayed on the account was simply for comparison with the profile. I decided to use my baby's name on the account instead of mine, even though a 7-year-old cannot use Facebook. I mistakenly provided ID with the name matching the account profile, thinking it was required. The aim was to have my child associated with the account. I hope you understand the importance of the account containing all the memorable pictures of my child's early years.

Hello, I am experiencing significant frustration and reaching my limit. As a business owner, I maintain a business page on Instagram and operate a Shopify store. To utilize the desired service of product tagging, I need to establish a Facebook business catalog. Despite attempting to create it twice, I was informed of suspicious activities transpiring. Primarily selling clothing within regulations, I followed the request to submit two pictures of myself. Subsequently, I encountered an unexpected account lockout. Now, striving to resume business operations, I am faced with the distressing news that my Facebook account has been disabled without valid reasons. My clothing store poses no illicit or suspect activities, so why is this happening? I have devoted time to establishing the catalog only to have my business page removed suddenly, with no explanation. I seek assistance in rectifying this issue. Thank you.

It appears that my Facebook account might have been compromised. I received a message about suspicious activities and noticed posts that I didn't make. Despite trying to log back in, I was prompted to enter a code sent via SMS to my mobile number, which wasn't coming through even after waiting 24 hours. When I contacted Facebook's office in Melbourne, they couldn't assist with the mobile phone issue but offered help for $[redacted], which I can't afford. The email I received mentioned that my phone number was deactivated for Facebook texts because my old provider no longer recognized it after switching services. I can access my account only up to the SMS code step. Each time I try to access Facebook, I end up back at the login page. This situation feels like a never-ending loop. Can someone offer some guidance?

Dear Sir or Madam, I have been exploring the Facebook Ad Manager for my new online business in the Netherlands for the past three days. It is my first time using this platform, and I am hoping to attract more customers to my store. Unfortunately, my account has been banned twice in the last day due to changes in settings and trying to publish an ad repeatedly during the review process. Although all the ads were eventually approved shortly after, my personal Facebook account has been deactivated four times in the last two days. Today marks the fifth time my personal ad account is disabled and my business account deactivated when attempting to publish ad sets. It seems like every action I take results in my ad account being blocked by Facebook. I am hoping for a solution to this repeated issue. Thank you for your prompt attention to this matter. Best regards, Tomas M.

Hello dear support team and thank you for all the efforts made to ensure Facebook is a safe platform. My account has been disabled, and I believe it was done so by mistake. I have attached my government-issued ID to prove that I am the legitimate owner of the account. Since my account contains personal information and is essential for my work and studies, I kindly request your esteemed management to restore it as soon as possible. Thank you for your understanding and respect. - Salim Dawood Salman

Hello, I have reached out to Facebook Support multiple times regarding my deactivated account, but it appears that my messages have not been read. I would like to share my situation with you and seek some clarification about my account. On June 12, [redacted], while socializing with my roommates at a bar, I temporarily removed the password on my cellphone due to touchscreen issues. During this time, I left my phone unattended on the table when I went to the restroom. Regrettably, a video was sent to a WhatsApp group from my phone without my knowledge, leading to a prank by one of my roommates who shared it in a Messenger group, resulting in my account deactivation. I want to clarify that I am not in possession of the video, and I am unaware of its origin. I am willing to assist in investigating the video's source by providing its URL. I take full responsibility for not securing my private belongings adequately among my friends. I kindly request a review of my situation to avoid any unwarranted penalties. Could you please reinstate my account? Thank you, Filip

After my computer crashed, I had to purchase a new one with a different Windows system. Unfortunately, I lost access to my Facebook page during the transition. I have located my basic profile but am missing my full details, contacts, and posts dating back to [redacted]. To complicate matters, there was once confusion on Facebook with my nephew, who shares my name David Pugson. I added a middle initial "L" to my name to differentiate. I have sent a photo to verify my identity and kindly request assistance in recovering my full Facebook page, including posts and records. Due to the crash, I am unable to use my Facebook tools or recall my original username and password. I have attempted other options but only regained access to part of my account. Urgent help in this matter would be greatly appreciated. Thank you, David Pugson

I am having trouble accessing my Facebook account. When I try to log in, it doesn't recognize my password and my profile picture is missing. I followed the Help procedures and entered the codes provided, but it hasn't worked. I kept getting the same issue even with new codes. The system then directed me to a new account set-up without my picture. A friend logged in and confirmed my original account is still there. Could I have confused the system by entering too many passwords? I've also tried the "forgotten account" option multiple times with no success. It would be helpful if my current profile picture showed up at the login.

I had to deactivate my Facebook account because someone created a new account on Tuesday, sent messages, and closed it on Wednesday. They used my profile picture, causing problems at work. I may lose my job unfairly. Can you help by providing the last four digits of the phone number or email used? It would help me prove my innocence and keep my job.

We are having difficulty deleting my wife's old Facebook accounts as we have forgotten the email addresses, passwords, and phone numbers associated with them. These old accounts are no longer needed, and she is currently using a different account that will be her final one. We kindly request assistance in recovering these old accounts to delete them. Alternatively, if possible, could you please assist in deleting them directly? We would greatly appreciate any help in contacting Facebook's customer service to address this matter. Thank you very much for your assistance.

I created a Facebook account in September [redacted] specifically for playing a game app that offers better perks when connected to Facebook. I made it generic to avoid sharing private information. Surprisingly, I cannot recall how I set it up without using a phone number or email since it's only been used for the game and has no friends. Recently, I got logged out of the game app, and now I can't access it because it requires logging in via the Facebook account, which I don't remember the password for. I've tried various solutions with no success, even asking the game app to transfer my game details to another Facebook account. The latest suggestion was to send my ID to Facebook to unlock the account, but the name I used differs from my official name, making it challenging to provide valid identification. I simply want to regain access to the account, which only contains posts related to the game app.

I've had the same Facebook account for many years. Almost 3 weeks ago, the app asked me if I signed in from Atlanta when I'm from Alabama, so I clicked no. It logged me out and when I tried to sign in again, it said my password was incorrect. I went through the process of recovering my account or changing the password, but the option to send a link to my phone is no longer available, and the emails associated with my account are old and inactive. I no longer have access to them. I would use the link to phone option, but it's not there. I can provide all the information for my account, old passwords, close friends who can verify it's me, and even send a picture for verification. I really don't want to start over as I have many photos and memories tied to this account. Please assist me! My name is Melissa M., my Facebook username is Melissa Hope, and my profile picture is of my son and me. Thank you!

I am having trouble accessing my account under the name Nicole Gallo with the email [redacted] I have [redacted] friends on my account, but I am unable to log in due to a Security Check for suspicious activity. The phone number associated with the account, [redacted], is outdated, and I no longer have access to it. I have been trying to update my number to [redacted] to receive the confirmation code, but the requests have gone unanswered. I tried using the feature to confirm through 5 friends, but I am still being sent codes to the old number. The updated number is now [redacted], as I travel between Florida and New York frequently, hence the area code change. I would appreciate any assistance in resolving this matter as I have valuable memories and new friends on this platform that I do not want to lose.

My name is Christina Baumgartner, and I have a Facebook account under the name See Baumgartner to stay in touch with family. Unfortunately, my account was hacked on April 15, [redacted], during a difficult time after losing my mom. I was alerted by my daughter, Chantal Baumgartner, that my profile picture was changed to an unfamiliar person with Chinese writing. When I tried to regain access, I found out my account had been blocked or removed. This situation is distressing as I had cherished family photos on that account, and the loss of my mother has already been hard. I have tried to recover my account by sending my government birth certificate and BC driver's license as requested, but the hacker seems to be intercepting the recovery emails. My email associated with the account is [redacted], and I can also be reached at my other email address, [redacted] My phone numbers are [redacted] and [redacted]. My children's names are Kyle, Chantal, and Dustin Baumgartner. I would greatly appreciate any assistance with resolving this issue. Thank you, Christina Fay Baumgartner.

I have been using a Facebook account for several years, mainly posting used clothing on yard sale and marketplace sites without encountering any issues until recently. I was surprised to receive notifications claiming my posts violate policies, specifically regarding drugs, alcohol, weapons, or sexual content, which I have never posted. Despite this, I have been banned from using Marketplace and face permanent deletion without a clear explanation. I do not post anything illegal, and others post similar products without repercussion. I seek clarification on what led to my account being banned, as well as the opportunity to rectify any unknowing mistakes rather than facing a permanent ban. I hope to regain access to Marketplace and continue using Facebook without further disruption.

On March 3, [redacted], I received an email notifying me that my account had been compromised. The hacker removed my mobile number and changed the primary email to [redacted] I then followed Facebook's link to recover my account, submitted the required identification card, and received a reply email on March 4 with a new password and a link that expired on March 18. When I tried to use the link to access my account, it didn't work, and the password was denied. Since the link and password have expired, I have created a new account. I request Facebook to delete my old account entirely. Thank you.

Yesterday, on June 13th, I had an unsettling experience. I was directed to someone claiming to be from the International Monetary Fund, who asked me to send $[redacted] in exchange for $50,[redacted]. Recognizing it as a scam, I refused, but they managed to access my email, changed my password, and are now impersonating me on Facebook messenger. I'm trying to recover my account, which I've had since [redacted]. The scammers are trying to extort money from others by impersonating me. I reported the issue to the IMF in both Philadelphia and Washington DC, and they confirmed it's a scam. I need help retrieving my original account. The scammers also tricked me into paying more money than intended, but I demanded a refund. I'm quite distressed by the situation and looking for assistance.

I woke up to find my Facebook account disabled, which came as a surprise since I've been using it for over 12 years without any issues. In the past, there were accidental deactivations which were resolved by Facebook. Now, I'm unsure why it's disabled again. I use Facebook daily to stay connected with many people, and sudden loss of these connections is concerning. While trying to recover my account, I've been asked for a valid ID, which I've submitted, but the process is slow. I value my Facebook friends and the daily communication with them is important. I hope to resolve this soon. Thank you for your assistance.