Facebook Customer Service Issues

I have written several emails to Facebook regarding my page. The issue I am facing is being locked out of my Facebook account. I am being asked to provide an old email and phone number which I no longer have access to. I have submitted pictures of my ID, birth certificate, and marriage license to prove my identity. The Facebook account I am trying to access is under the name Malakia Deondra Johnson. Although my maiden name is still listed on my documents, I have provided my marriage certificate. I am attempting to update my phone number and email on the account. This situation is new to me as I have never encountered being locked out before. I am unsure if someone has tried to hack my account. It is frustrating to deal with this, and I am hoping to receive a response or be contacted promptly via email. Thank you.

Hello Support Team, I hope you are well. Unfortunately, my account has been hacked, and I cannot remember the Yahoo email associated with it. The hacker has changed my account details, jeopardizing the privacy of my friends and family. I urgently need help to regain control. I am willing to provide any evidence you require, such as my passport, past posts, and my friends' names. My name is Dizar Ahmed Qadir, and my Facebook name was Diaryy Qadir. My old password was [redacted]6. I believe I might have added my phone number to my Facebook account, possibly [redacted]7. Please reach out to me at your earliest convenience. Best Regards

I have attempted multiple approaches to resolve this issue, but I am encountering difficulty. While trying to create a brand page for my website, I first needed to establish a new personal account. However, every time I try to create the brand page, I am consistently logged out and prompted to "secure my account." After complying and providing the requested information, I have not received any communication from Facebook after waiting for two days, causing me significant frustration. Subsequently, I decided to create a new email address to set up a fresh personal account for the brand page creation process. Despite repeating this process approximately four times, I keep encountering the message to "secure my account" due to alleged suspicious activities, even though I am the sole individual accessing the account. Although I typically remain composed, this ongoing issue must be resolved promptly to allow me to proceed with establishing my brand.

To Whom It May Concern, I am reaching out regarding the hacking of our business Facebook page "Peyton Bloomnet" on March 9, [redacted]. A total of [redacted] pictures of a random family were posted in our BloomNet folder labeled "AIFD [redacted] National Symposium" through a Photo Booth Software app. Even after changing the password and deleting the photos, they reappeared on March 15 and March 19, [redacted]. Our IT professional advised not to delete the pictures before contacting the Photo Booth company, but after emailing them on March 19, [redacted], we have yet to receive a response. This issue is concerning as our main FB page (Peyton) is linked to other pages, and we do not want this problem to affect them. Please contact me at [redacted] regarding this matter. Thank you for your attention, Rachel Kelly

I got locked out of a temporary Facebook account created for a game I play on mobile. The account was made just to link to the game, and I didn't involve friends or cause any issues. I put $10 into the game but can't access it now without the Facebook account. Customer service mentioned that once I can access the game, I can switch the account to an email login. However, I first need to log into the game to enable this change, but I can't do that until Facebook reviews my ID, which I don't have. Then, I can eliminate the Facebook connection. I wasn't aware of the option to use an email for the game before all this trouble started.

Hello, my name is Michelle S. I have been raising my two grandsons for six years. Unfortunately, my daughter became jealous and cut off all contact with us, depriving us of seeing the boys. I posted birthday wishes for them on Facebook, using pictures that I had used before without issue. However, now Facebook has taken down my post and pictures, claiming they are unauthorized. This has caused me great distress, especially because I am currently battling Stage 4 cancer and wanted to say a final goodbye to my oldest grandson. The same pictures were even sent back to me as memories by Facebook. I feel my rights are being violated, especially when compared to cases where Facebook chose not to intervene. I am requesting that my post, pictures, and comments be reinstated. Thank you.

My mother, aged 83 and suffering from dementia, has three Facebook accounts. Last Fall, I accessed one account with her, informing contacts of its impending closure in [redacted] for updates on my mom. However, when we tried to close it this year, it was locked. Despite submitting her Wisconsin State ID and Voter ID, Facebook rejected it. Their "help" links contradicted this. Multiple emails failed to resolve the issue, frustrating me further due to the lack of direct communication with a Facebook representative. I can only address this when my mother visits. A scheduled phone call with her present would help or providing a mailing address for a detailed letter from both of us, including relevant information. We have her recent email addresses and password but are at an impasse with Facebook's verification process.

I am facing a distressing situation with a mentally ill family member named Tony Nieves, born on 1/25, who is stalking me using my old Facebook pictures from an account under the name Stephanie Love. This account from [redacted] or [redacted] is now inaccessible to me. He has been creating new profiles, particularly one under Stephanie Nieves, where he is adding friends and sending inappropriate messages, claiming to be my cousin. One of the individuals he has contacted is Kristen Burk. Despite involving the police, his online activity persists, causing me significant distress. He has been harassing not only me but also my sister and other cousins. His behavior is deeply troubling, and I would appreciate any assistance. My current Facebook emails are [redacted] and [redacted], both of which I have deactivated due to his stalking.

I need assistance with connecting Business Facebook/Instagram accounts. Instagram deleted a page causing issues. There is no help available on Facebook or Instagram and I need help urgently. Please reach out at [redacted] or [redacted] My Instagram is @daramschneider, boss's is @daryldesiere. I encountered a problem starting a business profile with [redacted] Facebook flagged it, causing the Instagram page to be deleted. Now, I can't create a new profile as the deleted page is linked to our personal accounts. I urge prompt assistance as this is hindering my work progress. Your understanding is appreciated. Thank you.

Hello, I am in need of assistance connecting my Business Facebook and Instagram accounts due to issues with a deleted Instagram page causing problems. Despite efforts, I have not found helpful information on the Facebook or Instagram help pages. Urgent help is required. Please contact me at [redacted] or via email at [redacted] My Instagram handle is @daramschneider, and my boss's is @daryldesiere. Attempts to create a business Facebook and Instagram using [redacted] resulted in an Instagram page deletion and subsequent linking issues. I am unable to start a new business profile on Instagram. Resolving this is crucial for my work. I appreciate prompt assistance and understanding. Thank you.

My name is Robert V. Anderson from Hartland, MI. A few days ago, someone from Lagos, Nigeria hacked into my Facebook page. They changed the email, phone number, and password associated with the account. I'm unable to regain control because Facebook is trying to send a verification code to the new email address created by the hacker. I need assistance in recovering my page. The hacker is attempting to deceive people by asking for money in exchange for a grant from a fictitious Facebook page called "The Trust Community Foundation." They promise to send a grant after receiving a monetary amount, for instance, suggesting to send $3,[redacted] for a $[redacted],[redacted] grant for senior citizens. Thank you.

I am facing an issue accessing my Facebook account due to not having access to the email I used to sign up years ago. Despite using my mobile number for password recovery, I can't recall my password changed in January. Even with 2-factor authentication, I can't use my mobile number for password recovery anymore. Facebook only offers the old email for password retrieval, which I can't access. I am currently logged in but won't be able to log back in if I get logged out. I need help accessing my account via my phone number as before. Please contact me at [redacted] as I no longer have access to my original email. Thank you.

On Wednesday, March 29, I was unexpectedly blocked by Facebook. The reason provided was a post that I have no recollection of making, targeting someone named Brian Moore. Despite receiving a notification that the post was back up due to an error, I still remain blocked. Additionally, Dashlane alerted me to a security breach by Facebook involving usernames and passwords, further adding to my concern. My attempt to dispute the block was closed as a violation of community standards. When trying to appeal through "Report a problem," I couldn't attach screenshots due to the block. I find this treatment unfair and unjust, especially after Facebook's apology. I urge for the block to be lifted and hope for a resolution soon. Unfortunately, I am unable to share this on Facebook given my current block status.

My Facebook account has been hacked, and I am facing serious threats against my life and my family's safety. The hacker accessed my Google account and Facebook profile. They are impersonating me on Facebook and causing harm to my friends. The email associated with the hacked Google account is [redacted] I have been repeatedly logged out and unable to access my account, even after changing the password with two-factor authentication. The hacker changed my location from Monroe, NC, to Charlotte, NC. They have also been logging in from Statesville, NC, which is not me. It seems my account was compromised to track my movements, and the situation is escalating. I urgently request that the account be permanently deleted. My name is Kristin Gaston, born on 11/16/88.

Someone has stolen my Facebook account and now has access to all my personal information. They changed the password, email address, and phone number associated with the account. I have contacted the FBI for assistance in this matter. I need to regain control of my Facebook account urgently as it contains important photos of me, my two sons, niece, two nephews, and other family members. The email address attached to the account now, [redacted], and the phone number [redacted] are not mine. My actual email address is [redacted] This account also has my business pages for Rarity Nails, Younique, Country Scents Candles, Country Suds, and websites. The phone number previously linked to the account was [redacted]. The individuals involved in this breach are suspected to be Mr. Clinton Williams at [redacted].

Hello, I encountered an issue where I sent a video from my Facebook (FB) page to about six friends via Messenger, causing the app to malfunction and request my phone number or email address. Despite multiple attempts to seek technical support, they asked for payment to resolve the problem, which I found unfair. Subsequently, Facebook locked me out, suspecting hacking activity. I have another inactive FB page accessible, but not my primary page with the username Dianne Pilling, where I'm unable to log in. I tried changing the password without success. It's crucial for me to regain access to both Messenger and my Dianne Pilling FB page promptly to stay connected. The display picture features a close-up head profile with a smile and sparkly stars around it. Could you assist in restoring access to my main FB account and Messenger for seamless usage? Thank you immensely. Dianne Pilling 😊

I need help with two issues. A few years ago, I deactivated my Facebook account to create a new one for college, but my old account had all my photos and important memories. I'd like to recover them. Recently, I had a bigger problem. While dining with friends, I thought I lost my phone. I didn't have location settings on for tracking. However, checking the privacy settings of my current account, I saw a login from Hillside, IL, where my friends live. This happened a few days after I lost my phone, coinciding with a weekend when a friend was home in Hillside, IL. I wonder if my friend took my phone. Can I get more details about this login, like the connected IP address or GPS location, to confirm if my friend indeed took my phone? Thank you.

My Facebook account was hacked, and it's frustrating as this is the fourth time I've had to create a new account. It's like a joke among my friends. I suspect one person is behind this. I'm unable to provide a photo ID currently. Someone accessed my account by stealing a piece of paper with my password written on it from my car. Please contact me through chat or another method to verify my identity and help me regain access to my account. Also, I believe the person responsible for hacking me has their own account; please deactivate it.

I am Kristine Lynn Seuberth, now married to Kristine Seuberth Knack. There are multiple Facebook profiles under my name that are causing a lot of confusion and trouble. I have noticed my ex-husband using my phone and possibly creating these fake accounts, which is distressing. I would appreciate assistance in getting all these accounts removed from Facebook until this issue is resolved. Moreover, someone using my name is sending messages to people from my ex-husband's phone, causing further complications. I am unable to access my accounts and feel overwhelmed trying to handle this situation. Your help in resolving this matter would allow me to focus on my family's matters and my father's will, which has also been affected. Thank you for your support. Kristine.

Hello, I created a new Facebook account because I forgot the email and phone number associated with my old account. Despite knowing the password, I've been unable to recover it for over three years. The account holds precious photos of my children, particularly my older two, that I don't have saved anywhere else. I've contacted Facebook multiple times, but the responses seem automated. I provided proof of ownership and the new account I created has similar details. The old account is private and doesn't show up in search results. I've tried everything, including asking a friend who is connected to that account, to no avail. I have screenshots as proof if needed. Recovering this account is incredibly important to me. Thank you for your help. - Rachel D.