Facebook Customer Service Issues

I recently posted two memes on Facebook without realizing they violated Facebook's policies. Despite seeing worse content on the platform, my account was first blocked for seven days, then disabled the next day. The message upon trying to log in stated that my account was disabled for violating community standards by sharing inappropriate content. I felt devastated, confused, and upset. I explained the situation to Facebook, provided my ID, expressed remorse, and highlighted others' inappropriate posts. Although I acknowledge my mistake, I believe Facebook should clarify its policies for users. My main concern now is being able to appeal the permanent account disablement to retrieve valuable memories, especially those of my late father. Despite experiencing difficulties submitting an appeal due to an error message, I am determined to regain access to my account for these cherished memories. I am willing to accept being blocked from interactive features if it means preserving these important keepsakes. I am actively seeking a resolution and hope for another opportunity to rectify this situation.

I am unable to access my Facebook account. A friend borrowed my phone to fix an issue with it not turning off or logging out. Subsequently, I received a notification from Facebook stating that something was posted from my account without my knowledge or approval. I want to clarify that I would never intentionally hurt or offend anyone. Unfortunately, the individual who had my phone thought it was amusing to post without my consent, and now I am facing the consequences as I cannot reach out to my loved ones. Although Facebook mentioned the issue would be resolved in 3 days, it has been 3 weeks. I urgently need assistance in correcting this misunderstanding as I need to communicate with hospitals regarding my mother, who is struggling with Dementia. I deeply apologize for this distressing situation. Thank you. - T. Dyos

My main account was hacked, and someone has attached an email address to it that I didn't have before. When I first joined Facebook, I used a long number to log in, then later just had to tap on my photo and enter my password. Now, I can't access my account to change my password because of the new email attached to it. I really need to regain access to my account as there are friends who have passed away and photos I want to retrieve. I have been trying for months to resolve this issue, but I am unsure who to contact for help. My email address is [redacted]

I am the administrator of my business page, but it got disabled and I am unsure why. My account is linked to darksidedemonclothingllc @yahoo.com, and my phone number is [redacted]. The company's name is Darkside Demon Clothing, managed by Marcus E. I recently created a new page under Marcus Corson. During a chat, I discussed becoming the admin for the new page. I interacted with Briana with job number [redacted][redacted], sending her necessary details, including my state registration documents. However, this new page has also been disabled. It is frustrating as I provided all required information. I urgently need assistance in restoring either of the pages to continue running my business effectively. Thank you, Marcus. You may reach me through my personal email.

Hello, I'm Varun Dev. I've been an active Facebook user for 4-5 years. Recently, I received a notification stating that my account had been disabled by Facebook for not meeting their community guidelines for ad services. I have been using this personal account for important connections without any issues in the past. I have carefully reviewed my account but couldn't identify any violations that would warrant a disabled status. I simply wish to have my personal account reinstated. Moreover, my account name was displayed in Hindi fonts; if this alone deems my account ineligible, it raises concerns about the fairness of Facebook's policies. Your prompt assistance in resolving this matter is greatly appreciated. Thank you, Varun Dev

My Facebook account has been disabled without any explanation. I filled out the verification form as instructed, but after two weeks, my account remains locked with the message "Disabled-Ineligible." This account has been my main one for over 5 years, primarily to keep in touch with family. Despite my efforts, Facebook has not responded to my emails or inquiries. I find it frustrating that after all this time, my account is suddenly deemed ineligible without any clarification. I hope to either regain access to my account or receive a valid reason for its disablement.

My father, "Abu Hasan Shahriar," has a Facebook account and his profile has been disabled due to a report, which we find strange. We attempted to recover the account by uploading his photo ID, but the issue lies in his outdated email address, [redacted], which no longer exists. He used to access his account via mobile and is resistant to creating a new email address. As a respected poet in Bangladesh, he had numerous unpublished poems on his account that are at risk of being lost. It would mean a lot if you could assist in recovering his account, allowing him to regain access through his mobile number. The automatic reporting system on Facebook seems flawed, and I have not received any meaningful responses to my inquiries. I trust that you will approach this issue with care and provide a human touch in resolving it.

On February 25, [redacted], I created a Facebook account under my name Samantha Yesko. The following day, I was prompted to submit a photo of myself for 'security' reasons. Unfortunately, when I tried logging in again the next day, I was informed that my account had been disabled. Despite two attempts to appeal this decision through the submission form, I have not received any response. This situation has left me feeling frustrated as none of my friends can locate my account, and I am unsure why it was disabled in the first place. I would like to regain access to my Facebook account as soon as possible.

Yesterday, I created a Facebook page for my business to start advertising. Navigating the ads center was time-consuming, but I managed to add my credit card for payment, create, and publish an ad. However, minutes later, my account got flagged for a security issue. After uploading a picture of myself as requested, I can no longer log in. Although I received approval for my ad, I keep getting a message saying I can't use Facebook. I am worried because they locked me out soon after I provided my credit card information. If I don't regain access by Monday, I may need to contact my bank to secure my card. This experience makes me question the reliability of using Facebook ads.

My Facebook account email is [redacted] I have been a Facebook user for years. Recently, I encountered an issue where I am being asked to confirm a code via text message on a phone number I no longer have access to. I have already contacted support regarding this matter before. In the previous email, I was provided a link for automatic login, but it still prompts me to send a text to my old number, leading to login issues even after trying multiple times. I kindly request a new automatic login link that does not require phone confirmation, allowing me to access my account and update my phone number to prevent this from happening again. I appreciate your assistance in resolving this matter so I can use my Facebook account without further inconvenience.

My daughter was using her old phone number on Facebook, and forgot to update it with her new number. The old number got reassigned in South Africa, and now someone else is using it to access her account. This person has changed the password and is posting inappropriate content, contacting her friends and family. We've tried to trace the number but couldn't find any information. I've attempted to recover access by providing her birth certificate, but Facebook doesn't have that option. We're stuck as this person continues to access her personal information and tarnish her reputation. Unable to deactivate or delete the account without the changed password, we're desperate for a solution. Please assist us promptly.

A few years back, I created a Facebook account named Carl Hallberg, using an old computer with an email address I no longer have access to. This email was either c.hallberg @mchsi.com or c.hallberg @mediacombb.net. The phone number linked to the account is [redacted], which I don't use often, as I now use [redacted] for calls and texts. In November [redacted], I engaged Ny Business Venture to help with my online store, "Gopher Outlets," and they discovered my existing Facebook account. I shared the password with them, enabling them to link the accounts. However, after inadvertently changing the password and forgetting it, I've been unable to access my account. Despite numerous attempts, I didn't succeed in entering the correct password and am now locked out. At 90 years old, I may not be adept at online navigation but am willing to comply with all Facebook policies. I am open to providing any necessary information to regain access to my account and appreciate your assistance. Thank you for considering my request. Sincerely, Carl Hallberg

I am having difficulties accessing my company's Instagram account, VSAbroad, which is connected to my personal Facebook account where I also have my company's page. Despite reaching out to Instagram support multiple times, I have not received proper assistance, only automated responses. Previously, I ran a company called Voyager Study Abroad and had advertisements with Facebook/Instagram. Now that I am reopening my business, I need to regain access to my Instagram account. It seems that my digital marketing company may have changed the password, and they are unable or unwilling to assist me in recovering it. Password reset attempts indicate that the email is being sent to [redacted], but I am not receiving anything. When attempting to log in through Facebook, it directs me to my personal Instagram account instead. Can someone offer guidance on how to resolve this issue? Thank you.

I have been using Facebook for seven years without any issues until last month when a friend mentioned she couldn't find me on her chat list. I attempted to log in but was prompted to verify my identity with my old mobile number, which I no longer have access to. I have been stuck on this page for days. I would like the option to verify my account via my registered email address or by answering my security questions since I no longer have access to the old number for verification purposes.

I am unable to access my account. The emails associated with my account have been changed without my permission, and my account has been compromised. I am frustrated with Facebook's security measures. Two-factor authentication has been enabled using a phone number that is not mine, so even when I receive access, I cannot log in. My email address is [redacted] It is crucial for me to regain access to my account as I use it to keep in touch with my family members, including my 15-year-old niece who is battling cancer. Could you please remove the unauthorized emails and phone number from my account, and disable two-factor authentication so I can secure my account again? My name is Africa Melius, also known as Africa Arrieta, born on November 9, [redacted]. Due to my stolen state ID, I have attached other forms of identification. I am hopeful to receive a positive response from you soon. Thank you.

My Facebook account has been hacked. The hacker changed my email address, phone number, made the account private, deleted my friends, and even changed the name on the account. I have all the emails from Facebook regarding these changes. The email associated with the account was initially [redacted], which I could access, but the hacker changed it multiple times. The last email visible on the account was [redacted] The hacker changed the phone number to [redacted], a Greek number, and then changed it again. The latest email linked to the account is [redacted] My real name is Chun Choeng Man, which the hacker changed to Manolis Papadopoulos on Facebook. I am willing to provide my ID as proof of ownership to recover the account. I have exhausted all Facebook recovery methods without success and would like assistance in recovering my account, as it is linked to important apps. Thank you.

One day, I encountered an issue with my Instagram account. I received a "suspicious login" message even though I only logged in on my mom's phone. After trying unsuccessfully to log in again, I reached out to Facebook support for help. They guided me through steps to regain access to my account, including creating a new email address. However, it has been two months since I completed the last step, and I have not received any further assistance. I believe the lack of timely response from Facebook's customer service is unacceptable, especially considering the inconvenience and potential impact on users like me who generate income for the company through the app. I hope for a prompt resolution to this issue. Thank you.

I attempted to secure my Facebook account following the recommended steps due to suspicious activity. Even after performing a factory reset on my phone to ensure it was clean, I encountered an issue when trying to log back into the Facebook app. It prompted me for a code generator which I couldn't access because of the login problem. I received a message stating that there were too many login attempts from my number. Despite uploading a photo of my driver's license for account recovery, I have not received any response. This is concerning as I heavily rely on Messenger to communicate with friends, colleagues, and other contacts. I am seeking further guidance on how to regain access to my account.

Hello, my name is Elvis I. I'm having trouble accessing my Facebook profile because it has been hacked. When trying to reset my password, Facebook is sending the code to an old mobile number and email address that I no longer have access to. I have proof of my identity and need assistance in regaining access to my account. Thank you.

Hello, I am reaching out to inquire about regaining access to a very old account's public page for our shop. We lost access due to a previous artist holding our information when they left. We have been unsuccessful in retrieving it. Could you possibly deactivate the page, as it has been inactive for years, so we can recreate it? Our shop, Nuclear Crayon, has been open since [redacted] on Page Boulevard in Springfield, MA. The owners are Mark Z. and myself, Jennifer B. I have attached a screenshot of the page. Please assist us in deactivating it so we can create a new page to promote our shop and utilize your services. If you require any additional information, please do not hesitate to contact me at [redacted] or respond via email. We are eager to reconnect with our clients on Facebook. Thank you. Co-owner Jennifer B. Image