Facebook Customer Service Issues

On 11/17/15, I created a group and successfully added about 15 friends. However, when I tried to add 3 more people yesterday and today, I couldn't find their names in the "add people to group" window. Despite being able to view their profiles and message them, I'm unable to add them to the group. As the group's administrator, I need assistance with this issue. If possible, please contact me at [redacted]. Thank you.

**Rewritten Post:** Hello, If "Chatter ThechatBox" is your real name, please confirm it as requested. Facebook requires users to use their real names for better connections with friends. You will be reminded again on December 19. Kindly reply to this message and attach a valid ID. For more details on accepted IDs, visit: [redacted]. Stay updated by checking your support inbox. Thank you, The Facebook Team You continue to request this information from my gaming Facebook account periodically, created for connecting with game friends, causing inconvenience with the repeated requests.

I am concerned about the "Insider football info" page that continuously posts illegal game outcomes from various countries. I have reported it twice, but I find it challenging to accurately explain the issue through the reporting options. The page appears normal, but the misleading information is designed to attract individuals seeking easy money to pay for false information. Genuine insights would be kept for personal gain rather than shared on Facebook promising easy money. The posts trick people into paying for false information. Similar schemes exist in Germany, Austria, Romania, and Italy. I urge Facebook to promptly disable this page as it is misleading and potentially causes financial harm. I am determined to see this page removed and hope Facebook addresses this promptly to prevent further harm.

I am having trouble accessing my Apple iPhone 5s. I have forgotten my password and Facebook is not allowing me to reset it. When I request a new password to be sent to my phone number ending in xx10, Facebook redirects me without sending a text. My phone number is [redacted], and my name is Harry Woods Jr. The profile picture shows me in a white t-shirt with my daughter in a car seat behind me. I would appreciate it if you could send me a new password via text message.

I haven't received a response from her yet, but she mentioned that we had supposedly won over $[redacted],[redacted]. It's still showing on my account, but I'm unsure of its legitimacy and I am worried it might be a scam. I added her as a friend, but she's not appearing on my list. Can you investigate this for me?

I believe my old Facebook account has been compromised as I am unable to access it. The associated email account is deleted, preventing me from resetting the password. Strange content is being posted on the account, which I can see through my other active account. In order to address this issue, I would like to request the permanent deletion of the account. The username/email linked to the account is [redacted], and the name displayed on the account is Fatima Nadeem. Your prompt assistance in deleting this account would be greatly appreciated.

Hello, I'm a student at Yavneh Day School in 8th grade enrolled in the Innovation Lab. Inspired by Humans of New York, I'm working on a similar project focusing on the people of San Jose. I'm encountering difficulties creating an account named Humans of San Jose as it's deemed not authentic enough. I'm eager to kick off my project and would appreciate advice on how to proceed promptly. Thank you.

I observed a post on Facebook that was reported but not removed. Facebook claimed it didn't violate their standards. The post instructed individuals to prank call a phone number, specifically the Miami Police department's number. While it may appear minor, active lines for non-emergency services are vital. Prank calls can potentially endanger lives by tying up emergency lines meant for urgent situations. This could result in delays for those in need of immediate assistance, as dispatchers have to prioritize addressing prank calls over legitimate emergencies.

I am concerned about a message from someone named Gullo Thomas claiming I won $[redacted],[redacted] in a Facebook lottery organized by Mark Zuckerberg. My family has faced challenges and tragedies, especially with two of my disabled children. I am unsure if this is a scam. I have the names of two individuals involved. Can someone assist me in verifying this for peace of mind?

I attempted to join the Facebook group "Iowa State University Class of [redacted]" with around 1,[redacted] members, but the page fails to display when I click the shared link. An error message appears stating, "The page you requested cannot be displayed right now. It may be temporarily unavailable, the link you clicked on may have expired, or you may not have permission to view this page." I can confirm that I am not blocked from accessing the page. Curiously, when I log out of my Facebook account and open the link, it works perfectly fine. This issue is puzzling to me.

My account has been disabled because someone keeps reporting my name as fake. I find this unfair and would appreciate the chance to discuss this matter with a representative. I have submitted my picture ID and have been waiting for hours for a resolution. It didn't take long for my account to be disabled, and now I can't access the Facebook pages I manage alone. If I cannot regain access, I will need these pages to be deleted so I can start over. I believe this situation is a form of harassment, and I am frustrated. Since Facebook won't disclose the identity of the person causing these issues, I request that Facebook takes action to prevent this from happening repeatedly.

Yesterday, when attempting to change my page name, I encountered a message stating I could request the change tomorrow at 9:11 pm. Today, at 9:15 pm, I still cannot access my page information despite trying different computers. I am unable to proceed with the page name change. Please address this issue promptly or advise on how to resolve it.

I am attempting to reach out to Facebook because I recently got a new phone, and a significant portion of my accounts are linked through Facebook. This means that I am unable to access some of my accounts without Facebook. I no longer have access to the email address I used to create my Facebook account. I changed my password last year and now I can't remember it. The security question that I set up seems impossible to answer correctly. I also tried using the three trusted friends option to recover my account, but two out of three were not able to receive the code in time, leaving me unable to input the codes promptly. When I tried again the next day, it informed me that the account recovery was in progress and I needed to check my email. Since I cannot access my email, and apparently Facebook does not offer phone support, I am at a loss. I require assistance with this matter.

I recently encountered a situation on Facebook where someone claimed to have received a large grant from the Government and World Bank to help low-income individuals and asked for money for FedEx delivery fees. Initially, everything seemed legitimate until they requested additional money due to alleged tax issues. When I confronted the person about returning my money, they disappeared. I believe this is a scam and I wanted to report it.

I am puzzled by the limited options I see under "more categories" in the respective section. I tried using different browsers, but the issue persists. It strikes me as odd to only have three Facebook categories displayed. One of them, "nail care," is particularly unexpected as it does not align with my interests. Upon observing others' accounts, I noticed they had a broader selection of options under this section. How can I determine if there are restrictions imposed on my account? Upon hovering over the question mark icon, a message appears explaining that more categories can be accessed by requesting permission. The message hints that some categories may only be accessible to US audiences. This suggests that I might need to initiate a request for access to additional categories.

I recently updated my professional page for publishing news stories as a reporter for NJ Advance Media on NJ.com. I modified the page name once, but upon reflection, I realized it should serve a different purpose. Now, I am unable to make a second name change on Facebook. It's crucial for me to rename the page. Your assistance is greatly appreciated. The Facebook page in question is facebook.com/spencerkentreporter. Thank you for your help.

I have been asked by our Community Association to address an issue affecting all residents of Anderson Island, Washington. While companies like Visa, Progressive, Amazon, IRS, and FedEx recognize our Zip Code [redacted], Facebook's database does not. This discrepancy prevents us from accurately identifying our location on our profiles. We are left with the option of providing incorrect locations like Steilacoom, Longbranch, Tacoma, or Dupont. Kindly assist us in resolving this matter. For further communication, you can reach me at [redacted] or [redacted].

Hello everyone, I have two pages with the same names and information that I would like to merge, but I am having trouble doing so. Many of my friends have been able to merge pages successfully. According to the Facebook Help Center, merging pages is unlimited, so I'm hoping someone can assist me. I already reached out to Facebook at [redacted], but I have yet to receive a response. You can view a screenshot of the issue here: [redacted].

I believe I should have the option to block individuals. A male user with a foreign name has sent me a friend request, which I do not wish to accept. Despite my attempts to block him multiple times, I have been unsuccessful. Moreover, he has sent me a message, and I do not wish to receive any messages from him, even if they are well-intentioned. I am married and have no connection with this individual nor do I desire one. I have exhausted all available options to block him. I am seeking assistance to address this situation promptly.

I am attempting to reach out to Facebook for assistance in blocking the FaceVidz app from my account. Initially, I downloaded this app with the intention of saving a video from my private group. However, it turned out to be a scam. As a precaution, I have already changed my Facebook password. I tried to block the app through the settings, but typing its name did not yield any results. I kindly ask for your support in blocking this app from my account. Thank you.