Facebook Customer Service Issues

Dear Facebook Team, I am writing to report that my Facebook account was disabled while trying to access it on my tablet. Just before this happened, I was logged in on my PC. I am surprised by this action from Facebook as I do not believe I have done anything wrong. If there was an issue, please remove any inappropriate content or records. My email associated with Facebook is [redacted], and my nickname is RATNA DANIE, which is derived from my first and last name (Ratna Dwi Kusumawardani). My profile picture is a typical one of a girl with just my face and long hair, nothing inappropriate like adult content. To share a bit more about me, my birthday is on September 13, [redacted], and I am currently employed at Merimen Technology. I enjoy hiking, and most of my friends are adventurous folks, not just colleagues. I would greatly appreciate it if my account could be reinstated as it holds many precious memories. I have an upcoming event, my wedding on May 7, [redacted], for which I need to send invitations. Your help in resolving this matter would be highly valued. I assure you that I am a real person, not a bot.

A month ago, my friend fell for a fake Facebook login link and entered their email and password. Now, they've lost access to their account after the email was changed, likely due to using the same password for their email as for Facebook. I'm trying to help them regain access. Is it possible to revert the account back to the previous email?

I am assisting a friend in the recovery of his old Facebook account. Despite sending numerous reports, we keep receiving messages stating that the information provided does not match. Due to language barriers, I am reaching out on his behalf. The old account details are as follows: - Account Name: Domi Xhevo - Email: [redacted] - Password: Gledisdo*** - Contact Number: +[redacted]**[redacted] The phone number linked to the code generator, +[redacted]26, is no longer in use as it has expired. We are hopeful to regain access to his old Facebook account. The account was originally set up in Albania but he is currently in London, UK. Any assistance in this matter is greatly appreciated.

I am experiencing difficulty accessing my email account. This means I cannot verify my identity to regain access to my Facebook account. Facebook may restrict access to my account if they detect this issue. For more information on recovering my Facebook account, please refer to the Login Problems Help Page.

I recently received a 7-day block on Facebook for a post that did not meet the community standards. Facebook requested verification of my identity by submitting a government ID. I followed this request by uploading a photo of my driver's license a few days ago, but I am still unable to access my account. The email associated with my account is [redacted]. Please reach out to me at [redacted] or [redacted]. Thank you. -Jorge

I am having trouble accessing my Facebook account under the name Kaytee Nguyen, while my ID shows my name as Katie Nguyen. I need urgent assistance as Facebook has unexpectedly blocked my account. The issue arose when I discovered someone, Kim Yen, was using my photos on their account, which resulted in them blocking me from viewing their profile. I then used my fiancé's account to report this matter to Facebook, but instead of addressing the imposter account, my own account was blocked. Facebook requested my identity verification, to which I promptly responded by submitting two photos of my driver's license and SSN. Unfortunately, I have not received any response from them. There is important work-related content on my account that I need access to promptly. I kindly seek your assistance in resolving this matter expeditiously.

"I am currently unable to access my account due to multiple password change attempts as a result of hacking incidents. When I try to log in, the system indicates an incorrect password. The option to use trusted contacts is available, but none of the suggested individuals are reachable as they are people I have not been in contact with for years and do not have their contact information. While I can select some trusted contacts, the system requires three, which I am unable to provide due to the lack of available contacts. Retrieving access to my account is crucial to me as it holds cherished memories, connections with old friends, and important family information. I am willing to provide security answers and recognize friends to regain access to my account."

I am having trouble logging into my account on Facebook. The error message indicates a malware issue, but after scanning my computer, it seems to be clean. I have tried using Facebook's malware software, but it does not download. I have also attempted to log in on different devices successfully and reset my password, but I still cannot access my account. When I try to troubleshoot the problem on Facebook, it requires me to log in, which I am unable to do. It has been over 24 hours, and the issue persists. How can I regain access to my Facebook account?

I am seeking assistance in obtaining the URL address for an account that was reported and removed on December 14, [redacted]. The account belonged to someone using the profile name "Carly Simon" with a birthdate of July 1, [redacted], which was reported as a fake profile. The individual behind this account is Jennifer Wagner Kieser. Due to a no-contact, no-stalking order against Jennifer, I require the URL address for legal purposes. Please contact me via email at [redacted] or by phone at [redacted]. Your help with this matter is greatly appreciated. Thank you. Sincerely, Kimberly Baxter

I recently received a friend request from an account using my name and photo, which was quite shocking. It seems around 10 people added this fake account. I have contacted my friends to unfriend and block this account, but it continues to send messages asking for $[redacted]. The fraudulent account is created by someone named Hamdani Iftikhar, while my legitimate account is "Iftikhar Hamdani" with over [redacted] friends. Please assist me in permanently removing this fake account to put an end to this blackmail attempt targeting me and my friends. Thank you, Iftikhar Hamdani Dubai, United Arab Emirates

I am interested in purchasing Facebook advertising. I attempted to buy Facebook advertising and received a message from Facebook about my ad account being flagged for unusual activity. They have paused my ads until I confirm my account information. When I reached out to Facebook and provided business documents, they informed me that my payments account was disabled due to suspected fraudulent activity. Despite me explaining that my debit card shows no issues, they could not reactivate my payments account. After trying to get further help, Facebook stated they couldn't do more. I then sent my ID photos for identity verification. It has been 5 days, and I am still awaiting a response from Facebook.

I recently converted my profile to a page on social media. After the page was created, I noticed it showing 0 likes, which surprised me as I expected my friends and followers to transfer automatically. Not realizing this, I deleted the page in panic. Later, I learned from help forums that transferring likes can take some time. Now, when attempting to recreate the page, I receive an error message stating that the link is broken and cannot create the page. A friend of mine encountered the same issue after deleting their page and is now unable to create a new one as well. Assistance would be greatly appreciated!

Hello, I am reaching out for my mother who is having trouble accessing her Facebook account. The email linked to her account was compromised and changed by a hacker, making it impossible to recover her password. We are looking for guidance on deleting her current Facebook account and creating a new one with her new email address. Can you assist us with this issue? We would appreciate your help in resolving this situation. Thank you.

I am part of a company with 3 locations. The corporate office created a Facebook page on a personal account that got disabled for violating Facebook Community Standards. Currently, our corporate office has two Facebook accounts. One is active and properly set up, while the other, which is disabled, is our branch's admin account. I am looking to become an admin for our branch's page. Can anyone assist with this?

Hello, I’m Denise Hancock from Australia. I don’t have a driver’s license, and I’ve been using my Facebook account with the email [redacted] for over three years. Recently, a Facebook customer representative asked me to upload identification, which caused my account to be suspended. I have my Visa ANZ bank card ending in [redacted] linked to that account, under the name MS Denise L Hancock, valid until 07/17. I think this should be sufficient proof of my identity. Unfortunately, here in Australia, we don’t have government health cards with photos for welfare recipients, and I don’t possess a valid passport. How can I validate my identity in this situation? Thank you.

I have my chat sidebar open, and I tried clicking the Tool Icon at the bottom, but there isn't an option to "Show Ticker". The HELP section mentions resizing a hidden ticker by clicking and holding the horizontal bar above chat, but I don't have that bar. I have noticed that my husband's desktop has slightly different setting options compared to my laptop. Could there have been an update that I missed? It seems like that would be the simplest solution. Thank you for any assistance.

Several users have reported receiving messages on Facebook Messenger from individuals impersonating their Facebook friends. These scammers create duplicate accounts and claim that the recipient's name was seen on a list of federal award winners with significant sums of money. The scammers then try to get the recipient to click on a link they provide or ask them to friend a specific individual. This behavior can damage one's reputation or lead to fraudulent money schemes targeting Facebook users. Be cautious and do not engage with such messages to protect yourself and others from falling victim to these scams.

We have a frozen product page with loyal fans and reviews. Recently, we launched our Mobile Scoop Shop service and aim to target weddings and event planners. We're looking to leverage the positive reviews and existing fanbase from our product page to lend credibility to our new service. Is there a way to link the two platforms together, perhaps through a sub-page or another method? I have already set up "The Mobile Scoop Shop" page on our business site but need guidance on the most effective way to achieve this integration. Thank you for your help!

For safety reasons, I use an alias because of an abusive ex-partner. Whenever I try to use my real name on my profile, he harasses me, my friends, and family. I have reported this issue to Facebook multiple times with no resolution. Now I am being asked to use my real name and provide photo ID. This change puts me in a difficult position as my Facebook business is our main source of income. Being locked out in 7 days will cause significant harm to my household. I am left with the tough decision of either risking my safety by switching to my real name to keep the business and dealing with the abuser, or losing my income to stay safe.

I need to change the URL of my Facebook page, but I can't because it has been changed once before. I tried creating a new page to merge with the old one and then change the URL. However, the new page only has "EE" at the end, and Facebook claims the pages are not similar enough to merge. Any suggestions on how to change the URL of the first page or how to make the page names similar enough to merge them?