Facebook Customer Service Issues

Archive 6

The following are issues that customers reported to GetHuman about Facebook customer service, archive #6. It includes a selection of 20 issue(s) reported January 4, 2016 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am encountering a persistent popup on my screen that states, "Facebook Password Required, please input your password for patrickmcgrath1 in internet account." It prompts me to provide my Facebook password; however, both my old and new passwords are being rejected. This situation makes me suspect that my account was compromised recently, as I noticed receiving "friend requests" from individuals already on my friends list. Furthermore, I received an email from Facebook informing me of a login from an unfamiliar device. Upon investigating, I discovered unfamiliar names in my contact history. Following Facebook's advice, I changed my password, yet I am now continuously bombarded with these irritating popups. Your assistance in resolving this issue would be greatly appreciated.
Reported by GetHuman-patrick44 on Monday, January 4, 2016 7:56 PM
I have been victimized by two groups and their members who are creating fake accounts using my name and others to post harmful content. They are targeting a disabled woman, which is unacceptable. I am currently using a fake account to address the situation as reactivating my real account leads to false reports. These individuals have escalated their actions to criminal behavior by creating fake accounts with my pictures and spreading lies to frame others. They have even made false accusations against the disabled woman. The pages involved are "Not Fans of Dirty Dancers" and "Rockin Matthies." I am seeking assistance as this has taken a significant toll on me, especially considering my MS condition. I urge for these wrongdoers to be held accountable for their actions.
Reported by GetHuman-dainagu on Wednesday, January 6, 2016 10:15 AM
Hello, I recently received an email from Facebook notifying me about feature restrictions. I am unable to access the "Support Inbox" as the email suggests. I was simply trying to join local groups when this happened, and I am now locked out of my account. Any assistance in resolving this issue would be greatly appreciated. Thank you, Mike.
Reported by GetHuman-mailme on Wednesday, January 6, 2016 9:41 PM
I am experiencing difficulty accessing my Facebook account. It was suddenly logged out and prompted me to provide my name and upload my ID card or driver's license. This issue occurred yesterday at 9 pm (6/1/[redacted]). Despite 24 hours passing, I am still unable to access my account. The account holds significant importance as it contains crucial groups where decisions and discussions are made. My Facebook account email is [redacted], and my contact email is [redacted] I kindly request Facebook to promptly reactivate my account as it holds great importance to me. Thank you.
Reported by GetHuman-sukkyng on Thursday, January 7, 2016 2:16 PM
I recently created a new Facebook account and attempted to link my credit card as a payment method for an ad. However, Facebook flagged it for "fraudulent activity." I then tried using my Visa prepaid card through PayPal on a new account, but that was also banned. Today, with a different card linked through PayPal and in my billing country, it got banned again. Upon checking, I noticed my PayPal default country does not match my billing country. Could that be the issue? Does Facebook cross-check the countries of PayPal accounts and linked cards? I urgently need to resolve this to start running ads promptly.
Reported by GetHuman-sparad on Thursday, January 7, 2016 2:32 PM
My wife, MaryTheresa Roffi, created a Facebook account on January 2, [redacted]. However, on January 4, [redacted], she received a notice from Facebook claiming that she was impersonating herself, which led to her account being blocked. Despite not being contacted for verification, her account was suspended. What steps should she take to have her account reinstated?
Reported by GetHuman-roffi12 on Friday, January 8, 2016 12:25 AM
I am having trouble changing my name on Facebook. I had changed it multiple times until they requested my ID for verification, but the name they copied is incorrect. I prefer using just my initials and first and last name, M.K or Maaly Khan. My email is [redacted] for verification. I felt uncomfortable sharing my ID online. I believe they copied my long name from my passport. Please assist in correcting this error promptly. Feel free to contact me via email for any further details. Thank you.
Reported by GetHuman-mallyk on Friday, January 8, 2016 3:32 PM
Hi, I noticed that you've sent me a friend request, but I don't recall knowing you. How's your day going? I'm Deborah Hughes from Facebook Social Network Inc., authorized by CEO Mark Zuckerberg to reach out to you. He wanted me to welcome you to Facebook and check if you're enjoying our service. There's good news from Facebook for you. Have you heard about the ongoing promo? I want to inform you that your account was selected as one of the lucky winners to receive $[redacted],[redacted]. It's a legit program, not a scam. Let me guide you on how to claim your winnings. If you have concerns, let me know. Thanks and have a great day!
Reported by GetHuman-raaaaw8 on Friday, January 8, 2016 5:11 PM
I'm not sure if I've taken all necessary precautions. The initial contact I received was from someone pretending to be a close friend, then suddenly changed the conversation and claimed I had won money. Unfortunately, I fell for the scam. I engaged with the person who reached out to me via messaging, and their Facebook profile is under the name Jeffrey Madison. I have unfriended them, deleted the conversation, and updated my password. Is there anything else I should be doing to protect myself in this situation?
Reported by GetHuman-tricias on Saturday, January 9, 2016 8:25 PM
I am trying to access and close an old Facebook account that I no longer have the email associated with. Following the steps for account recovery led me to a page where I needed to select three friends for code verification. The issue arose when the options kept narrowing, leaving me with unfamiliar friends from years ago whom I cannot contact. Unfortunately, Facebook did not provide any alternatives for verification. Is there another method available to prove ownership of the account?
Reported by GetHuman-chriszu on Sunday, January 10, 2016 4:15 AM
Hello team, I need assistance. I recently shared a post from my Instagram account to my Facebook profile, but unfortunately, the original post had errors. I attempted to edit it on Facebook with no success, leading me to delete the original post from Instagram and create a new one. Now, I am facing an issue where there are 2 faded grey posts on my Facebook timeline that persist when using the Facebook Android app, but strangely do not appear when accessing Facebook on a computer. Thank you for any assistance you can provide.
Reported by GetHuman-meliarn on Sunday, January 10, 2016 7:18 AM
I'm trying to reconnect with an old friend from high school. Recently, I found out that someone had created a fake account using her name and was adding her friends. Now I'm unsure if I'm speaking to the real her. When I inquired, she mentioned the problem was fixed and another girl from our school was involved. Can you confirm if this is indeed the authentic account?
Reported by GetHuman-omcgirl on Monday, January 11, 2016 2:11 AM
Facebook mistakenly changed my name to my birth name from Hotrod Murray. Consequently, I am unable to be tagged by my friends due to this sudden change. I have already requested to have my name reverted back to Hotrod Murray, and I was informed that it could be done without any hurdles. However, Facebook's policy requires me to wait 60 days since the last name change before I can switch it back. I will persist in contacting Facebook support until my name is rectified. It is important for me to use the name Hotrod Murray as that is how I am recognized. Kindly assist me in changing my name back or grant me permission to do so. Thank you for your attention. I look forward to your response.
Reported by GetHuman-hotrodn on Monday, January 11, 2016 4:23 AM
When I log into my personal account, I have trouble accessing my business page. The icon displayed next to the home button is my personal name and photo instead of my business logo and name. This issue prevents me from using the "Home" button to reach the pages I follow through my business account; it redirects me to my personal news feed. Other admins who manage my page do not encounter this problem and can access the "Home" feature without any issues. I need assistance in resolving this issue promptly. Thank you.
Reported by GetHuman-dmetcal on Tuesday, January 12, 2016 4:04 PM
I have checked my email, but I did not receive any notice explaining why my Facebook account was blocked. Facebook is crucial for me to stay in touch with friends, family, and colleagues. I am hoping that my Facebook account can be reactivated soon. I often leave positive reviews about Facebook on my website, which is frequently visited by people in Indonesia. I suspect that my account may have been blocked because I always confirm every friend recommendation I receive. If this was my mistake, I assure you that I will be more cautious in the future when adding friends. I apologize for any errors I may have made, and I am hopeful that I will receive an explanation and that my Facebook account will be reinstated soon. Facebook plays an essential role in maintaining my connections with loved ones.
Reported by GetHuman-andriya on Wednesday, January 13, 2016 2:48 AM
Hello, I need urgent help. I've been upset for hours. I mistakenly deactivated my boyfriend's old Facebook account because I thought it was unnecessary to have two. I also altered his email, phone, and password. I've been attempting to regain access, but I can't recall the new information. That account holds significant photos and videos from when his son was born. If I provide his number for verification, could that help in accessing the account? Thank you.
Reported by GetHuman-daisy41 on Wednesday, January 13, 2016 5:58 AM
I am experiencing issues with my Facebook Ads Manager account. Each time I create an account, it quickly gets flagged for unusual activity, preventing me from running ads. Even when using CashU as a payment method, after running my first ad, my account was blocked for fraudulent activity. Despite contacting Facebook over 20 times in the past month, I have received no response. I am eager to resolve this matter promptly as my business is suffering due to these recurring pauses on my account. I am seeking advice on the best time and method to contact Facebook for a quicker response. I would appreciate any assistance in getting this matter resolved urgently.
Reported by GetHuman-sparad on Wednesday, January 13, 2016 8:13 AM
Last night, my brother was banned from Facebook due to numerous photos reported by a bully. I urge Facebook to remove the bully from our accounts and ban them for their malicious behavior. It is frustrating that Facebook does not thoroughly review these reports of alleged nudity. Despite clear proof of clothing in the photos, such actions lead to unjust bans. I am considering escalating this to national news outlets as this situation is unacceptable!
Reported by GetHuman-trace2 on Wednesday, January 13, 2016 9:55 AM
I am planning to launch an online service soon where users will upload a short video every second. I am curious about any regulations or limits on daily video uploads or video spam policies. We intend to utilize Facebook video sharing to distribute our videos, which will exceed 80,[redacted] per day. We aim to prevent our page or videos from being shut down due to the high upload volume.
Reported by GetHuman-oltiga on Wednesday, January 13, 2016 10:50 AM
My account was hacked, and a fake profile was set up using my name and photo. Despite reporting it, my account got suspended by Facebook for allegedly being fake. I'm disturbed and frustrated, just longing to regain access and clear my name. I submitted the required identification documents and hope for a swift resolution to this distressing situation.
Reported by GetHuman-sarakt5 on Wednesday, January 13, 2016 1:36 PM

Help me with my Facebook issue

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