Facebook Customer Service Issues

My sister has been missing since Monday. Today, I noticed activity on her account and I'm trying to access it to determine her location and the device used. I'm Ashley Jopling's brother, Josh. The police haven't been able to assist much due to lack of evidence. Ashley's Facebook account shows a profile picture of her with Julia, both with green ghost filters. My profile picture includes my girlfriend. I'm concerned and need to locate my sister. The person of interest is named Etienne Barksdale. His profile has a picture of a little girl. I understand if you can't provide this information, but I'm desperate to find my sister and ensure her safety as we fear the worst.

I have been using my Facebook account for over a decade, and it was recently disabled abruptly. Within a single day, I faced a series of issues. Initially, I had to repeatedly enter my password as if there was a problem occurring. Later, I was requested to provide my ID, which I promptly uploaded. Shortly after, upon revisiting the platform, I discovered that my account had been disabled. This came as a complete surprise to me. Given the requests to verify my identity, I suspect that someone might have been tampering with my account. My account is significant to me as I have numerous friends, followers, and even manage my business page through it. Despite submitting multiple help tickets, I have not received any response from Facebook. I am at a loss on how to proceed and would appreciate at least an explanation for why my account was disabled.

I accidentally logged out of my Facebook account and encountered difficulties trying to log back in. Despite attempts to use alternative methods such as sending identification like my driver’s license and a photo holding a defined code, I couldn’t proceed without signing in, which was the initial issue. I eventually created a new account but faced more problems when trying to verify with my phone number as the code was sent to an email address not belonging to me. This situation makes me uncertain if I've been hacked or if someone else has access to my account through my phone number. I now have two accounts since I can only provide my current email address, which I believe Facebook will link to my new account, while my old account is associated with an unknown email address and my phone number. So, disclosing my email address might not resolve the issue as my old account seems linked to another email.

Dear Facebook Security Department, I am Luo Shaoqin from China, and my Facebook account, which I've had since last year, has been blocked today. I have tried to reset my password, but encountered an issue. I also provided my credit card to your team, but the problem persists. There are two possible reasons for this situation: my account was compromised by a hacker, or it was blocked mistakenly by Facebook. I always adhere to Facebook's policies, and any potential violation would have been inadvertent. My account is under the email [redacted] with the password luolixia38. It is vital to me as it connects me with foreign friends and business partners. I kindly request an appeal for my account to be reviewed, verified, and reactivated promptly. For further communication, I can be reached via email at [redacted] or by phone at +86 [redacted]9. I appreciate your prompt attention to this matter!

I am in Kathmandu, Nepal with my son, P.Y. We have created a music video and shared it on Facebook. To boost the post, we are attempting to use my credit card, but his account got disabled, as it's in P.Y.'s name. We have submitted the necessary forms and IDs to reactivate the account. I have also informed my credit card company about the upcoming Facebook charge. We hoped to have the boost done before the Tihar festival in Nepal. Your help in expediting this process would be greatly appreciated. Thank you for your time and support. K.F. Kirkpatrick

I recently upgraded my phone and when transferring my apps, I got logged out. While Instagram, Snapchat, and YouTube worked fine, I'm having trouble receiving an SMS code from Facebook to log back in. I've tried everything from sending a picture ID to writing an access code on paper, but nothing is working. I'm frustrated and would appreciate any assistance in getting my account back. Can someone please help me with this issue as soon as possible?

I've been using Facebook for over 10 years, and unfortunately, my phone crashed and I can't access my original account. I created a secondary account, but I really want to regain access to my primary page. Losing all my data and pictures in the crash has been very frustrating for me. My name is Barb Austgen-Ingerson. You can reach me at [redacted] or via email at [redacted] My old email was [redacted] I've been locked out of my original page since October 3, [redacted], and now I'm even encountering issues with Google blocking me. My Gmail account is also compromised. Please contact me as soon as possible. You can also get in touch with me at [redacted]

My account has been blocked. I want to address the situation where I have been subjected to racist name-calling in the Facebook group by individuals using derogatory terms like "Coon," "bootlicker," and "Uncle Tom" because of my political views. I had a conversation with Dean, Twitty, and Penny, which was misrepresented to target me, a Trump supporter, for a ban. Members like Dean and Penny have been part of this harassment along with Allen. They tend to resort to name-calling whenever I comment. It seems unfair that I am being banned without considering the context and ongoing harassment from these individuals. I urge you to investigate this matter further before making a decision.

Hello, my profile is this: [redacted]. I recently noticed that you have blocked me, and I can't comment, send messages, or post on a platform considered safe. It is ridiculous to exclude me and promote an extremist who is being portrayed as a hero. What Facebook is doing right now is unacceptable and unbelievable. It makes me reconsider ever using this platform again. If I can't see something and decide not to return to Facebook, it should take measures so that it doesn't appear at all... The specific individual is an extremist... And many more sources. It's unbelievable what's happening... Why don't you include the Islamic State here, essentially... they are being treated unfairly.

While I was on vacation, my account logged out, and I tried to log back in but was prompted to recover my account. I waited until I returned home to address this, hoping to focus on enjoying my holiday. Upon my return, I verified my account by correctly identifying people in images. I then completed a 7-step process involving posts and a business page, but encountered an issue with a message stating it needed fixing. After attempting this process over 50 times in two weeks and creating a new profile, I revisited today due to the significance of the photos and connections on my old account. Unfortunately, the same issue occurred even though I followed all steps correctly. I am unable to call for assistance and cannot reach Facebook directly. Please, any help would be appreciated as the account holds important memories and connections for me. Thank you. Nathan J.

I have been locked out of my Facebook account for over a week now. I am unable to receive the 2nd verification code needed to access my account. The code isn't coming through on my phone number, email, or even my security contact Spencer Smilanick's information. Please advise me on how to resolve this issue since it's been incredibly frustrating for me daily. My email, [redacted], works for the first code but not the 2nd one. My phone number is [redacted]. Spencer Smilanick can be reached at [redacted] or [redacted]. I would appreciate any assistance with this matter. Thank you. Tonya 'stinger' K., a member since [redacted].

I deactivated my Facebook account for personal reasons and then reactivated it, but now I can't find the local Facebook marketplace icon that I used to enjoy. I keep receiving a message saying it's not available to me. Even after joining a group of users requesting the marketplace's return, I still can't access it. Strangely, my wife still has the marketplace on her Facebook account. It seems like I lost access to the marketplace after deactivating my account, despite always having access before. Currently, I only see a circle with an image inside instead of the marketplace icon. I've looked through all the options on the platform but can't find the marketplace. Could the circle be replaced with my Facebook marketplace icon again, please? 😅

I recently received a message on Instagram from a person claiming to be from Facebook HQ with important information about my account. Here's a summary of our conversation: Amandalaurel4: Hello Dfanning23: Hi, thanks for the follow! Amandalaurel4: I'm Amanda Laurel from Facebook HQ in Menlo Park, California. Nice to meet you Dfanning23: Oh, that's interesting! What's up? Amandalaurel4: I have important information about your Facebook account from the board Dfanning23: Can you share the details? Dfanning23: I might block you if I suspect any scam! Amandalaurel4: Have you heard about the ongoing Facebook promo? Dfanning23: No, I haven't. I'll report you as spam to Instagram and Facebook. Have a good day!

My account was mistakenly disabled. I am a genuine user who does not engage in harassment or negative behavior. I do not have multiple accounts, and my interactions are solely for staying connected with family and friends. I value using Facebook to meet new people regularly and maintain communication with loved ones. I am unsure why my account was reported. Kindly restore access to my Facebook account and Messenger, which are vital for me to communicate with friends and family. My account is under Dustin Q. Williams, my email is [redacted], and my phone number is [redacted]. It is essential to me to have access to these platforms as they are crucial for my social connections. Thank you for your help.

I have a couple of suggestions for Facebook: 1. Many users are fed up with Facebook continuously sending them friend suggestions. If we want to add friends, we will do so ourselves. It should be an optional feature because many married individuals, like myself, do not want these suggestions. It feels invasive, especially for married people. Additionally, Facebook should respect our privacy and not push friend suggestions we didn't request, especially with ongoing concerns about data privacy. This practice should be stopped immediately. 2. Facebook used to be a platform for sharing family photos with loved ones, but now it's flooded with inappropriate content. Complaints are disregarded, leading more users to abandon the platform. Facebook should reconsider its standards and foster a cleaner environment. The unwanted friend suggestions are also a nuisance. Perhaps exempting married individuals from receiving them would be a step in the right direction. It's time for Facebook to listen to its users and address these issues.

I have noticed unusual activity from my old email, messenger, and Facebook accounts that I was not aware of. When I upgraded to a new iPhone, I did not realize I needed to deactivate these accounts. My name is Alicia Fogle, and my current email is [redacted] My phone number is [redacted]. My previous address was under Alisa Silver Fogle, and my old email was [redacted], with the previous phone number [redacted]. I suspect these accounts are being used to hack me, especially since I see "iOS" active on my messenger. I sought help from C Spire to deactivate the phone and number, but they advised separately deactivating messenger, Facebook, and email. I am not very tech-savvy and would appreciate any assistance with this issue.

I assert my copyright over my corporate name, NAME. I notified Facebook that my posts are my intellectual property, but they violated my First Amendment rights by censoring me on political grounds. I have evidence of other left-wing content on the platform that is far more extreme than what I shared. My political post was meant as a joke since I do not vote and do not adhere to the U.S. INC's control. I identify as an American National, not a 14th amendment citizen, and do not have agreements with private entities like the state, IRS, or private courts. Facebook has been formally notified, and now legal action is imminent. It's advisable to seek legal representation from a non-Bar member lawyer to avoid conflicts of interest, as judges often retain their bar memberships.

My account got disabled for violating Facebook's policies. I am aware it happened because of reports made against me by someone in my social circle who disagrees with my posts. My posts are not different from others, and it is frustrating that some escape penalties for more severe behavior like harassment or bullying while I face a ban unjustly due to personal vendetta. I believe I am facing discrimination, and it is distressing as I have invaluable family photos of deceased relatives that cannot be replaced. Creating a new account is not a solution for me; I need help to reactivate my old account with my memories intact.

I am appealing to Facebook to deactivate the page of Tonya Cox Dycus from Clinton, TN. She continuously posts pictures of my husband, despite our request to take them down. Our marriage went through a rough patch, but we worked things out, celebrated 24 years together, and wish to move forward with our lives. However, her constant reminders make it difficult. I have even had to change my phone number and involve the police due to her harassment. She shows a lack of regard for our feelings and continues to cause us distress. Please take action to either close her page or remove the pictures of my husband. Her actions have caused immense pain to my family, and I implore Facebook to intervene.

I have had two Facebook accounts for years: one for personal use and the other for my job as a reporter at a Philadelphia TV station. Suddenly, both accounts have been disabled without any explanation. I have not posted anything inappropriate, and my colleagues at the station claim they are not involved. Both accounts are linked to my former work email [redacted] When my friend attempted to email a photo of my ID to verify my identity in order to reactivate my personal page, the response was sent to the inactive ABC address I no longer use since retiring. I have a previous password for the 6abc station Facebook page, but not for my personal page. I am seeking assistance to recover these accounts, especially my personal page with nearly [redacted] friends. I now use my non-work email for the accounts: [redacted] and need help transitioning to that email to regain access to my feed. I feel lost without my Facebook feed and would be grateful for any support in resolving this issue! Thank you, Nora