Facebook Customer Service Issues

I purchased an item on the Facebook yard sale site and used my linked PayPal account. After making a payment for a used Samsung Galaxy S8 active phone, the recipient claimed she didn't receive the funds despite my proof of payment. My bank also indicated a blocked payment when I attempted a second transaction. PayPal confirmed no $[redacted] transaction, leaving me confused. I am seeking assistance from the bank and preparing for a fraud investigation, hoping to resolve this issue promptly.

I am inquiring about why my account has been disabled on Facebook. I have tried to request an explanation through the platform, but the responses I received were in a confusing computer language that I do not understand as I am not very tech-savvy. I would greatly appreciate it if you could send me an email explaining the reasons for the disablement in a more accessible manner. To my knowledge, I have not violated any of Facebook's rules or regulations. I have never posted inappropriate content, political views, or sent any inappropriate messages to others. My posts mostly consist of personal pictures and videos from my time in Hawaii, life quotes, and music videos from Facebook. I kindly request for my Facebook account to be reactivated. Thank you. Sincerely, Ziggy L.

I am attempting to create a second account for educational and business purposes using my educational email. Initially, creating the account was smooth; however, now I am encountering an issue. When I attempt to log in, I receive a prompt requesting me to upload a photo of myself to verify my identity. Despite numerous attempts with various photo formats and internet browsers, I am unable to proceed. My efforts to continue only result in the page constantly reloading, preventing access to my account. Any assistance in resolving this matter would be greatly appreciated.

I have been using Facebook for over 5 years without any issues. However, for the past month, I have not been receiving any push notifications on my iPhone 6s. Despite having all the necessary settings enabled, notifications are not coming through when someone interacts with my posts or mentions me. Even event and birthday notifications are not showing up. I have tried troubleshooting by updating the app, checking settings, and reinstalling multiple times to no avail. Interestingly, push notifications work fine on my device when I use a different account. Could there be a specific issue with my account causing this problem? I'm frustrated and seeking assistance to resolve this notification glitch.

I am in need of assistance with my Facebook account on Android. I lost access to my first account with a picture of my niece, and now I have a second account with a different image of her. I want to retrieve my first account as it holds sentimental value. I have been advised to keep better track of my passwords and hope to regain access to my original account. I cherish my connection to Facebook, especially as I am limited to using it on my Android device due to financial constraints. If you can provide any help, I would greatly appreciate it. Thank you.

My account was disabled without warning, and I am unsure why since I have not violated any rules. This occurred around the same time as news broke about hacked accounts. I submitted my ID to the help center but received a vague response about breaking rules. Despite my attempts to clarify, I have not received further information. I am frustrated by this situation, especially knowing someone who regularly breaks rules but only receives temporary bans. I have lost access to important photos and events. Contacting Facebook has been fruitless, and I feel unjustly punished for something I did not do. Please assist me with this issue.

Hello, I am having trouble accessing my Facebook account. The email and phone number attached to it are old and inaccessible. I have a new email, [redacted] I recently deactivated my son's old Facebook account linked to this email. My current active account is under the name KaThee anNe. I changed my password due to a suspicious sign-in attempt from New York, NY, but forgot it. I want to reset my account using my new phone number [redacted] and the good email mentioned. I also tried to open a new account under my maiden name, Kathy Rini, which was blocked by security. Tomorrow is my birthday, and I would appreciate help reactivating my main account to respond to well wishes. Kindly link my good email to my Kathee Anne account and update my phone number. Thank you for your assistance in recovering my account and possibly enabling the other account I attempted to create.

As a disabled American, Facebook is vital for staying in touch with loved ones. I make sure to comply with community standards, but it feels like there's inconsistency in enforcement. Being singled out without clear reasons is unsettling. Are my posts treated differently due to my skin color or name? We should all share opinions freely without fear of unfair consequences. Not knowing which post prompted action is frustrating. The increased scrutiny is hindering my ability to connect with family and friends, adding to my stress and depression.

Hello, I have been experiencing difficulties in creating a new photo album on the EstDocs Facebook page. Despite clearing my cache, trying different browsers, and using another computer, I cannot add photographs to a new album successfully. When attempting to create a new album, it disappears into the background, reappearing only after refreshing the page, yet photos cannot be added. I urgently require assistance as there is a backlog of photos to post throughout my multi-day event. Awaiting your prompt solution, Maimu Mölder

I recently discovered a serious error on my part that led to the deletion of my peaceful Instagram account due to a misunderstanding. In short, I mistakenly reported my own account. Instead of listing the account that was impersonating me, I entered my own account name. I desperately need assistance in restoring my account as it contained valuable contacts, documents, and irreplaceable memories. With over a thousand followers and friends, rebuilding my network will be challenging. My account was @gellermannn and was linked to Facebook. Facebook has reached out to me regarding the impersonated account issue, and I can provide screenshots if necessary. I deeply regret my mistake and any help would be greatly appreciated. Thank you.

I am reaching out on behalf of a Facebook user, Jill McCluskey. She is the mother of a University of Utah student who was tragically murdered recently. I came across a troubling and offensive comment on a post she shared on Feb 12. There is a comment from a user named "Apple Washington" that reads: "Glad this person is gone. Once you embrace diversity, you appreciate it forever." Jill McCluskey's daughter was just horrifically murdered by her ex-boyfriend, who is African American - and it is disheartening to see such a disrespectful comment meant to upset a grieving parent. I hope that she has not seen this yet, and I kindly request that this comment be removed before she comes across it herself. You can locate Jill McCluskey's profile as she is a Professor at Washington State University. Thank you.

Hello, I recently contacted Instagram support to report an account pretending to be me. After contacting Facebook, the issue was resolved. Unfortunately, due to a misunderstanding, my peaceful Instagram account was deleted as I mistakenly reported myself. Instead of listing the account impersonating me, I erroneously entered my own account name. I lost many contacts, documents, and irreplaceable memories. My account, @gellermannn, which had over a thousand followers and friends, is crucial to me. It was linked to Facebook, which assisted me previously. I deeply regret my error and seek assistance in restoring my account. Your help in rectifying this issue would be greatly appreciated. Thank you.

Hello, I'm Bruno Dubigeon, a Trade Advisor for the French Government stationed under the French embassy in Phnom Penh. Recently, I discovered that my ex-girlfriend has been posting harmful and false content about me on Facebook using multiple accounts. This situation is not only affecting me but also putting my family at risk. I kindly request the removal or suspension of all posts related to me on her various accounts. You can reach me at [redacted], and I am willing to provide a copy of my passport and embassy card upon request. Your prompt assistance in this matter is greatly appreciated. Thank you for your help. Best regards, Bruno Dubigeon.

I need assistance in identifying if an account has been hacked recently. There have been ongoing incidents of cyberbullying and cyber defamation occurring in public groups. My friends have involved the police to take proper steps in filing a case against the individual responsible for posting negative content about them. The police officer mentioned the possibility of the account being hacked by a cybercriminal. We are seeking help to address the cyber defamation and bullying directed at my friend. We are requesting to determine if the Facebook account of the user "Gwendelyn Abacano Foster" has been compromised. Please treat this inquiry as confidential. Thank you.

Hi there, my name is Josh Jumper. Recently, I've been unable to access my account without any explanation from your end. While I was casually browsing through my page last night, a message popped up stating there was "unusual activity" on my account, and requested a photo for verification purposes. Despite feeling frustrated as I believe I haven't violated any rules, I complied and sent the photo. Regrettably, my account remains inaccessible. I had to create a new account after deleting the old one a few days ago. This situation is distressing as I have numerous friends on Facebook whom I solely communicate with through the platform, and now I'm unable to do so. I feel unfairly targeted, especially since I was simply checking my news feed when this occurred. I only wish to regain access to my account since I am certain I have done nothing wrong.

My 87-year-old mother has dementia. Facebook and pictures are the only things on her phone she can still enjoy. The Apple store reset her iPhone to factory settings today to fix it. I've reinstalled Facebook, but we don't know her password, and she can't remember it. Trying "Forgot Password" prompts sending a link to her email address, which we don't have access to. I'm hoping for help in retrieving or resetting her password. Her name is Gayle Fortenberry, and I'm Dana Rainwater on Facebook. Please consider our situation, as we genuinely need her to access her Facebook account. Thank you for any assistance.

I recently realized that my Facebook account was unexpectedly disabled. I am in urgent need of its restoration as it serves as a crucial platform for me to remain connected with friends and enjoy various online activities. Unfortunately, someone by the name of Benjamin Cox attempted to exploit me by pressuring me to provide nude photographs and money. Despite my refusal and subsequent deletion of the messages, he resorted to name-calling. I suspect he may have falsely reported my account, leading to its disabling. It is essential for me to regain access to my account promptly, as creating a new one would not be feasible given its significance to me. I assure you that I will refrain from further engagement with this individual and solely intend to utilize Facebook for interactions with friends and engagement in games. Kindly consider reinstating my account as soon as possible.

I'm Zachary Nichols, born on 12/17/[redacted]. In April, when I tried to log into my Facebook account, it said I couldn't. A few days later, it was disabled, and I was confused because I had used it the night before. My wife suggested I might have been hacked. Now, approaching November and with Christmas around the corner, I really want this resolved. Today, seven months later, I still can't log in. I submitted my driver's license, and the email associated with my account is [redacted] There is no phone number linked to my account. I believe I was hacked, and I would appreciate your assistance in figuring out why I can't access my account. Thank you, and have a great day.

I operate a Medical Surgery, and unfortunately, my Facebook and Instagram accounts have been compromised by a blackmailer. As a result, my emails are also being monitored. This breach poses serious threats to the privacy of my patients, myself, and my overall well-being. Given the criminal nature of blackmail, I have involved the Police in this matter. I urgently request the closure of both my Facebook and Instagram accounts. Kindly confirm the closure at your earliest convenience. I intend to inform the authorities and media about the steps taken.

I recently contacted Facebook for assistance and provided copies of my identification to resolve an issue. Even after changing my password, someone is still using my account, as evidenced by repeated insufficient funds notifications on my phone. I am frustrated that the pre-written form on Facebook's contact page does not allow me to explain my situation in detail. I urge Facebook to take action against the hacker accessing my account. Despite my attempts to secure my account, the notifications persist, and I find it concerning. I have the expertise to set a trap on the account to catch the individual behind this intrusion. I am troubled by the continuous notifications and insist that Facebook intervenes promptly. Regards, Brad Teppenpaw.