Facebook Customer Service Issues

Hello, I recently uploaded all my pictures from my phone to a private album named "Just Me" called "iPhone Pictures." Some of these images are very personal. Facebook has somehow tagged my friends in the pictures! I promptly deleted the entire album. However, when I checked a friend's Facebook account, to my dismay, they were still tagged. I am extremely embarrassed and don't know what to do. I feel scared, worried, and humiliated and can't handle it. To prevent any further impact on my life, I had to deactivate my account. Please, I desperately need help with this situation. My Facebook name is Tanith Lyons. I am uncertain if the email address linked to my account is my old one. Please reach out to me at [redacted]

I visited Apple for assistance with my phone, as I was experiencing difficulties with certain apps. While trying to reinstall Facebook, I couldn't locate my account. When syncing my contacts, I was prompted to add friends, resulting in the unintentional creation of a second account. Despite my attempts to delete it, I was unsuccessful, prompting Facebook to disable my account under the assumption of impersonation. This is causing inconvenience as I rely on it for communication with friends, family, and my church group. I have completed the appeal form and submitted a photo of my driver's license to verify my identity as Kate Davidse, born on June 25, [redacted], with the phone number [redacted]. I have not yet received any email regarding this issue and urgently seek reactivation of my account to resume communication.

Hello, my name is Sage J., and I've had my account for 2 to 3 years now. I have many mature family members and friends. I've been wanting to create a new account to have a cool name like my friends and to sell some items because I'm low on cash. I don't want my friends to be notified when I put things up for sale, so I wanted to make a private account just for close friends. I tried using the name "June Bug," which is a long-time nickname of mine. But someone reported that account, and now it's asking for identity confirmation with a picture of my license, which I'm not comfortable with. I just wanted a second account without all this hassle.

I signed up for Facebook using my high school email, which I can no longer access due to it being shut down after my graduation in [redacted]. I changed my password recently after a hacking incident but can't recall the new one. I tried to update my email address but couldn't because of the forgotten password. My phone number has changed due to receiving harassing calls, but that's the only way I can access my account now, as I'm still logged in on my phone. The app doesn't provide other options for password recovery, and I'm stuck without being able to reset it. I'm hoping to find a solution to regain access to my account without having to start over.

Our campus group recently underwent a rebrand and a name change. Our affiliation with a national nonprofit dissolved, prompting us to establish our own identity. While our mission remains the same, we intended to retain our old Facebook page to preserve our followers and connections. Regrettably, our requested name change was not approved, and we were informed that we could not appeal this decision. Keeping our current Facebook group name, UNI STLF, is crucial for maintaining our online presence and continuity. Addressing this issue is important to us, especially as we navigate the challenges of operating independently. We hope to resolve this matter promptly.

Hello, I am experiencing issues with accessing my main Facebook account. Although my password is correct, it is asking for a code generator linked to my old phone number, which I no longer have access to. I had to create a new account when I got a new phone and then got a new number, which led me to create another new account due to the same issue. The most recent account I created was reported as not mine, so I am unable to access my old Facebook account. It is frustrating that there is no way to contact support, making it challenging for users to regain access to their accounts. I suggest implementing alternative ways for the code generator, such as using email in addition to phone numbers, to avoid situations like this in the future.

I am experiencing significant delays when trying to post on Facebook. The cursor takes around 10 seconds to move, making it extremely difficult to use the platform. Additionally, I have been unsuccessful in adding my personal page despite multiple attempts over the past two years. I never receive the confirmation email. When I try to publish posts, it often takes 30 seconds or more. This issue is exclusive to Facebook even on a new computer. It feels like the problem you encounter when your cache is full. I have reached out for help multiple times without any response. Could this be due to malware affecting only Facebook? My antivirus software (Symantec Endpoint Protection) indicates my computer is clean. This situation is very frustrating, and I am worried about the impact on my online presence. Thank you for any assistance provided. Best regards, Todd S.

Hello, we attempted to create a business page for our new business but unintentionally ended up with three pages. We only need one business page, but the address on the current business page does not match what is on our business cards. We would like to align the following address with our business page: Preview Walk Thru Interiors in Melbourne, Australia. We aim to delete the two redundant pages and have the business page linked to previewwalkthru. Your assistance is greatly appreciated. Thank you.

Hello, I wish to bring attention to an account that is engaging in harmful behavior and should be removed. The individual behind this account has been creating fake profiles with fake pictures and sharing lists containing the names of gay men residing in Zimbabwe. This poses a serious threat as Zimbabwe is known for its homophobic environment where homosexuality is condemned by law and carries severe punishments, including arrest and even hanging. The individual operates under the username @garikai_ikoko and seems to have a malicious intent to expose gay individuals in Zimbabwe. This has caused fear and danger for those living secretly in the country. Although the fake accounts on social media have been taken down, the person has resorted to sharing the lists on their actual Facebook page with hateful comments in both English and the local Zimbabwean language, Shona, under the name Alex Zimbo Chikandu. I urge for the removal of this account and its harmful content to protect the safety and well-being of those at risk. Thank you.

Hello, Greetings. I am Waldemar Verbo from the Philippines seeking assistance in retrieving my Facebook account, WALDI VERBO (Waldi is my nickname). This account is crucial for my company as it is used for business purposes to communicate with clients. The account has been temporarily locked due to suspicious activity, and attempts to complete the security check are resulting in errors, even after providing my correct birthday, April 28, [redacted]. Despite reaching out to Facebook's main office in California, I was informed that phone support is unavailable, and the Help Center should be consulted. Password resets direct me back to the security check. I also sought assistance from GETHUMAN without success. I am in urgent need of my Facebook account and would appreciate any assistance. Please provide the contact number for Facebook Philippines if available, as I am experiencing difficulties contacting them. Attached are my IDs and Birth Certificate as I do not possess a passport or driver's license. I have been unable to access my account since September 17, [redacted] (Friday night). Thank you.

I have been accused of posting nudity, which is NOT true and blocked from posting anything for 30 days. Absurd. Completely absurd and WRONG. I did not post any nudity. Simply because an enemy tries to get your account blocked by reporting a post as having nudity should NOT automatically block me as a long-time user of Facebook from posting. This is completely unacceptable, Facebook, and quite frankly absurd to block me simply because somebody that doesn't want me posting promoting my political candidate thinks they can get away with attacking my account, and you people at Facebook support his actions by disabling features on my account. Again, unacceptable. Please unblock my account immediately. I did NOT post nudity.

I am having difficulty with the "continue" button on the "your account is temporarily locked" page on Facebook. I appreciate that they're looking out for me, but when I click "continue," it takes two tries for the button to respond and then it just keeps spinning. I've tried clearing my browser cache, restarting, and following online advice, but no luck. I can't even contact Facebook because each message requires me to confirm it was me. This issue is happening on Internet Explorer, Edge, and Chrome. I appreciate any help!

I am the owner and creator of Kinkster NYC. Currently, I have a page coded as Kinkster MAG, but I've been trying to change the name due to a legal trademark issue. Despite sending the necessary documents, I keep receiving canned denial statements without any apparent review of my submissions. This name change is crucial as I have agreements in place for trademark co-existence, and failure to comply could result in legal action against my business. I have successfully updated the name on other platforms like Instagram, Twitter, and YouTube, but Facebook is proving to be a significant obstacle. It is urgent that this change be made promptly. My attempts to follow the appropriate procedures have been met with obstacles and delays. When dealing with businesses like mine that have legal obligations, it is essential for the support team to understand and address these issues efficiently. Our online presence and following are valuable assets, and starting a new page would jeopardize the community we have built. Regards, Corey W. [redacted] [redacted]

I am the owner of the page Posh Notions and I am experiencing difficulties with Shopify and Instagram product tagging. I was advised to disconnect my Facebook page and Instagram business page from Shopify, wait for 3 days, and then reconnect them. However, during the process, I unintentionally signed up for Facebook Business Manager and lost access to my page through my personal account. Following further instructions, I paid a balance, disconnected from Business Manager, and tried to manage my page through my personal account, which could take up to 24 hours to restore. This occurred on Saturday, the 15th. Subsequently, my ad account was mistakenly closed, leaving me unable to access my page, boost Instagram posts, link back to Shopify, or even make posts. I am seeking assistance as I am unsure how to report and resolve these issues. Despite the page being visible to the public, I cannot manage it effectively. Your help is greatly appreciated.

Hello Facebook, it's been a while since I've reached out. I'm currently struggling to regain access to my disabled account, likely due to inactivity during my return to school. My daily routine has shifted, now requiring me to use rented computers to log in. I suspect this change in login locations and IP addresses triggered the account disablement. Despite several attempts, including recalling and correctly answering a friend's photo security question, I can't proceed past that step. Every correct answer keeps me stuck on a loading screen. I've tried from different devices and networks to no avail. If possible, could you provide an alternative verification method or enable direct login to my account? I've attempted to contact you through email with no response. Your assistance in resolving this security hurdle would be greatly appreciated. Thank you in advance for your help with this matter.

I attempted to log back in but received an incorrect password message, so I reset it. However, the expected SMS message for verification never arrived on my phone. After seeking help from my niece without success, a new account was created for me. I then uploaded a profile picture and started sending out friend requests. Some friends contacted me to verify my identity. Unfortunately, I got kicked off again due to a report regarding a potential account hack. I would appreciate assistance in accessing my Facebook account, whether it's the original or the new one. Please remove one account and allow me to retain the other.

It seems I'm struggling to find the help I need. I'm not very tech-savvy, and I find it unreasonable for GetHuman to expect me to handle my own issue. As a last resort, I contacted Facebook support to see if they could recover my very first account. Unfortunately, I haven't received a response yet. Realistically, I don't have high hopes as big companies like this tend to prioritize major issues over smaller ones like mine. I've come to terms with the likelihood of starting anew. I have taken precautions to ensure I won't receive posts from friends-of-friends moving forward. P.S. GetHuman, I've discovered a simpler solution for my technical problem: starting from scratch! Best regards, E.P.

Hello, I am writing here to seek assistance regarding my Facebook account. Tonight, while attempting to link a PayPal account to facilitate purchasing items on Facebook, my account with the name Khiet Dung was blocked by the Facebook team. As a singer, I rely on Facebook to share my music. Previously, my first account with the name Gina Khiet Dung was hacked, and my second account with the name Geena Khiet Dung was disabled because Facebook suspected it wasn't me. I provided my ID as verification, but have not received any response from Facebook. I had to create a third account, which is now also affected after trying to link my PayPal account tonight. This continuous issue is frustrating as I often lose contact with my friends. I kindly request urgent assistance from Facebook to regain access to my account. I hope to resolve this matter promptly as I can't keep creating new accounts. Please contact me via email at your earliest convenience. Thank you. Best regards, Thi Kim D. N.

Hello, my name is Reno. I am using my nickname because I have some issues with people who don't know how to behave properly. The first problem I am experiencing is trying to create a new email on my Facebook page while keeping my existing content. This has been unsuccessful on my iPhone 7 as I suspect someone near my mother's place is trying to access my information. I need to retain my current content for my friends and new connections. The second issue is that whenever I attempt to access Facebook on my cellphone, the pages that should be there are missing. They disappear, and I am unable to locate my previous pages. Warm regards, Reno Nielsen. Thank you.

Someone hacked a friend's account and pretended to be my friend Marilyn Peterson. This imposter, claiming to be a former executive at FB, is deceiving people with a fake $50K prize scam. Victims are tricked into sending money for shipping costs to receive a non-existent check. I lost $[redacted] falling for this scam as I wasn't aware of the fraud. I've had to change my bank account and FB passwords due to this. Seeking assistance to recover my money. Marilyn Peterson also falsely stated she worked with the CEO for this scam. Grateful for any help investigating this matter.