Facebook Customer Service Issues

Archive 1817

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1817. It includes a selection of 20 issue(s) reported October 3, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello everyone on Facebook, I am reaching out for assistance to recover my account under the name Hind Filali Alawi. Facebook is requesting telephone numbers attached to the account for ownership verification, which I do not possess. However, I am willing to provide my national ID, a photo of myself, and a photo of my father to resolve this issue. I would like to emphasize a crucial detail: I included Filali, representing the city of Tafilalet where the Alawites in Morocco come from, to my real name as per my official documentation. Additionally, the photo on my ID complies with the legal requirements in my country. Thank you for your help and consideration.
Reported by GetHuman-oumlilia on Selasa, 3 Oktober 2023 pukul 11.31
I need help from Facebook as my account has been lost. Somebody deceived me by promising to restore my account for a payment. After making the payment, they added a new phone number to my account, and I still don't have access to my account. I request your help to locate and retrieve my account as soon as possible. It was my mistake, and I implore you to please help me recover my account.
Reported by GetHuman8646741 on Selasa, 3 Oktober 2023 pukul 16.54
Hello, I'm experiencing issues accessing my Facebook account under the name Muzarkid Md Noor. The verification code was sent to [redacted], but the email account has been inactive for some time. Additionally, the phone associated with the account, which has the number [redacted], is lost and inactive. I am unable to log in because of these circumstances. I have tried using a new email, [redacted], but it doesn't seem to resolve the problem. At this point, I am unsure how to regain access to my Facebook account and would appreciate any assistance. Thank you.
Reported by GetHuman-papasygk on Selasa, 3 Oktober 2023 pukul 20.44
Hello Facebook team, My personal account has been permanently disabled due to not following all community guidelines, which I understand was my mistake. I have worked very hard on my Facebook account for over ** years, and it is very important to me. Facebook is a crucial part of my life. I have already submitted my documents to the Facebook team a few days ago, but I have not received any response. I kindly request that you reopen my permanently disabled Facebook account as soon as possible. Thank you. [redacted]
Reported by GetHuman8646441 on Rabu, 4 Oktober 2023 pukul 02.35
I clicked on a link shared on Facebook promising a free in-game gun, not realizing it was a scam. The site requested my Facebook password and email for the reward the next day. Unfortunately, I fell for it, and now my Facebook account has been disabled by the platform.
Reported by GetHuman-aliayyaz on Rabu, 4 Oktober 2023 pukul 03.26
I forgot my Facebook password and when I tried to reset it, I didn't receive the code at my email address. Facebook instructed me to send an email to my old Hotmail address, which no longer exists. I have a new Outlook address now and I would like to add it to my Facebook account, but I can't do it myself since I can't access my Facebook account. Christiane Létourneau.
Reported by GetHuman8647501 on Rabu, 4 Oktober 2023 pukul 03.34
Subject: Help Needed with Compromised Facebook Account Hello Facebook Support Team, I am reaching out to you regarding a serious issue with my Facebook account. It appears that my account has been hacked, and unfortunately, I am no longer able to access it. This situation is very concerning to me, and I am anxious about the safety of my personal information on the platform. The account information affected is as follows: Full Name: S.B. Email Address linked to the account: [redacted] Phone Number associated with the account: [redacted] I have noticed suspicious activity on my account, such as my friends receiving messages asking for their passwords from my profile. Although I have already reset my password, I fear that my account's security may still be at risk. I urgently seek your help in recovering my account and preventing any further unauthorized use. Facebook is an essential part of my online presence, and I am keen to regain control over my account promptly. Please inform me if you require any additional information to verify my identity and facilitate the recovery process. I understand how crucial account security is, and I appreciate your swift attention to this matter. Thank you kindly for your anticipated assistance. Best regards, S.B.
Reported by GetHuman-sidalibo on Rabu, 4 Oktober 2023 pukul 08.13
Hello Facebook Team, I am a genuine user of this account, and your security system mistakenly disabled my personal Facebook account citing a violation of the community standards. I have provided all the necessary identification to prove my innocence. I kindly request you to review my appeal and reactivate my Facebook account at your earliest convenience. Thank you, Sohail Shaikh Email: [redacted] Phone: [redacted] Country: India
Reported by GetHuman-rajasoha on Rabu, 4 Oktober 2023 pukul 08.45
My account has been disabled. For additional details, please check the Help Center. The account was disabled on September 6, [redacted]. If you believe it was disabled in error, you can provide more information through the Help Center within 30 days from the disablement date. After this period, the account will be permanently disabled, and no further review requests will be possible. I kindly ask for your assistance 🙏🙏🙏
Reported by GetHuman8647850 on Rabu, 4 Oktober 2023 pukul 11.47
My account has been hacked for almost a month, and the hacker is exploiting my friends on this platform. Despite reporting the issue to Facebook, no action has been taken, allowing the hacker to continue. This not only affects me but also endangers others using my page. It's troubling how Facebook is neglecting privacy and security concerns.
Reported by GetHuman8648427 on Rabu, 4 Oktober 2023 pukul 17.23
Hello Facebook Team, I am a genuine user of the account that has been disabled by your security system. My personal Facebook account was mistakenly disabled by you for allegedly not complying with the community standards. I have provided all the necessary identification, and I hope you will consider my appeal and reopen my Facebook account promptly. Thank you, Muhammad Shahbaz Email: [redacted] Phone: [redacted]5 Country: Pakistan
Reported by GetHuman-daniarai on Rabu, 4 Oktober 2023 pukul 17.52
I need assistance with Facebook-related issues. I was asked to post houses for payment, and after doing so, I got restricted from buying or selling on Facebook market. I haven't done anything wrong, but I'm unable to access the market now. I have tried reaching out and resolving this matter, but have not received any help. How can I regain access to Facebook market? Thank you.
Reported by GetHuman8648911 on Rabu, 4 Oktober 2023 pukul 22.31
I am reaching out for assistance as I want to recover my page named Creaciones Bonni. My personal Facebook profile, Boni bkr, to which it is linked, has been disabled. I have [redacted] days to recover my profile, but I need to pay for advertising and manage my page, which I am unable to do. I hope you can assist me as the email associated with my profile, where I received the steps to appeal this decision, is old and has been deactivated due to inactivity. I cannot access it. I hope you can help me as this page has existing clients. The email I have access to for any information is [redacted]
Reported by GetHuman-ivonbalc on Khamis, 5 Oktober 2023 pukul 00.38
Dear Support Team, I am experiencing frustration as my account on Facebook has been deactivated without any clear reason or notification for rejection. I have uploaded my ID multiple times in an attempt to resolve this issue, but unfortunately, I have not received any response. My entire network of contacts is on this Facebook account, and it is my only means of staying connected. I am greatly in need of access to it and would sincerely appreciate any assistance in reinstating my account. I am hopeful that your team can help me resolve this matter promptly. Thank you for your attention and assistance. Sincerely, Ya Han ([redacted]) Phone: [redacted][redacted]
Reported by GetHuman-lilaoba on Khamis, 5 Oktober 2023 pukul 02.45
Hello, in June I was restricted for 90 days after posting an article on Facebook that was deemed not credible. Since then, I have not been able to see or access my usual cooking groups. I have reached out to Facebook 5 times to address the issue but have not received any response. Although I was informed about the restriction, there has been no information provided about its lifting. My ID is [redacted][redacted]. I hope to hear from you soon. Sincerely, Carmen Simon.
Reported by GetHuman8649477 on Khamis, 5 Oktober 2023 pukul 10.29
Buonasera, sono il Signor Domenico P. Mi è stato rubato il mio profilo e non riesco ad accedere al mio account. Inizialmente l'indirizzo era [redacted], ma ora compare un'email diversa che non mi appartiene. Vi invio cosa appare nella pagina. Vi prego di notare che quest'email non è mia. Attendo una vostra risposta, Grazie. Posiamo inviare un codice di accesso a: r*****2@m***.r
Reported by GetHuman-domepugl on Khamis, 5 Oktober 2023 pukul 14.43
I am seeking compensation under the legal definition of character after struggling with a sensitive matter involving a mistaken relationship status on my brother's Facebook profile. I have requested his account be blocked multiple times to no avail. This incorrect information could potentially harm the parties involved and interfere with legal matters. I urgently urge for the removal and blocking of the profile to prevent any further issues. Your prompt attention to this matter is greatly appreciated. Please address this concern promptly. Thank you for assisting in resolving this issue swiftly. Best regards, ST --- Subject: Urgent Request for Account Removal Dear Support Team, I am reaching out regarding the persistent issue with my brother's Facebook account displaying inaccurate relationship details that could lead to serious consequences. Despite previous attempts to have it removed, the situation remains unresolved. I implore you to take immediate action to block and delete this account to avoid any further complications. Your swift cooperation in handling this matter is crucial. Thank you for your prompt attention. Sincerely, ST
Reported by GetHuman8650099 on Khamis, 5 Oktober 2023 pukul 17.50
Subject: Unauthorized Access to My Facebook Account To the Facebook Support Team, I am writing to report the unauthorized access and compromise of my Facebook account. My name is Ayoub Chiah, a citizen of Algeria, born on 09/01/[redacted] in Setif, Algeria. My registered phone number linked to the account is +[redacted]6, and I have used the following email addresses: [redacted], [redacted], and [redacted] Unfortunately, the breach was made through an unfamiliar email address, [redacted], by an unauthorized user who also deleted all my registration emails and phone number. I urgently need assistance in recovering my account, which I created in July [redacted], as it contains vital personal information. I have attached a copy of my national ID card for verification. Your prompt attention to this matter would be greatly appreciated. I am counting on your help to restore access to my account and its data. Thank you for your understanding and assistance. Best regards, Ayoub
Reported by GetHuman-ayoubchi on Khamis, 5 Oktober 2023 pukul 21.05
In late August [redacted], my account was compromised and the password was changed, making it inaccessible. The hacker used the account to post fake items for sale, resulting in someone sending money through Venmo. Due to this incident, I have lost access to both my personal and small business page linked to the account. Despite submitting a photo of my Driver's License for identity verification when prompted by Facebook, my account remains inaccessible. Friends have informed me that the account seems to be disabled. A similar situation occurred with another contact who was able to recover their account by contacting GetHuman for assistance.
Reported by GetHuman8650664 on Jumaat, 6 Oktober 2023 pukul 01.46
My name is Reuben P. and today my Facebook account was hacked. The hacker deleted my password and email associated with the account. My original email is [redacted], and my mobile number is +[redacted]7. The link to my profile is on Facebook. The hacker is now using the email [redacted] I have attached a series of emails I received before the hack. I am desperate not to lose my photography portfolio and the hundreds of contacts I have in the field. I have tried to reach out but have been unsuccessful in finding a way to resolve this issue. Reuben P.
Reported by GetHuman8650694 on Jumaat, 6 Oktober 2023 pukul 02.46

Help me with my Facebook issue

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