Facebook Customer Service Issues

Archive 1764

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1764. It includes a selection of 20 issue(s) reported May 8, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Facebook account was hacked by someone from Vietnam. They added their email and changed my primary account to theirs, removing my recovery account and number. This happened on May 5, [redacted], at 9:51 am. I am trying to recover my account, but Facebook does not recognize my device, making it difficult to regain access. I would appreciate any help in recovering my Facebook account. Thank you.
Reported by GetHuman-gablesl on Monday, May 8, 2023 12:47 PM
Dear Monetization Limited and Facebook Support Team, I recently shared a video on my Facebook account titled "Injustice Prevails as Islamabad Police Remove Army Officer's Wife from PTI Rally," but it seems to have been flagged. There is no inappropriate content in the video, so I kindly request for it to be reviewed and the issue resolved. As a new user, I am unsure where to address this concern directly. Your assistance in this matter would be greatly appreciated. Thank you for your attention to this issue.
Reported by GetHuman8351283 on Monday, May 8, 2023 1:28 PM
Dear Facebook Team, I wanted to bring to your attention a video titled "Workers fired against Karachi Quaidabad Yunus Mills" that I uploaded on my account yesterday. The video showcases workers being laid off and their families expressing their distress. The families are calling for the workers to be reinstated, without any intention to vilify anyone. The workers are simply standing up for their rights. Please review this content again and address any concerns. Thank you, Facebook Team.
Reported by GetHuman8351283 on Monday, May 8, 2023 1:38 PM
Subject: Appeal for Facebook Account Reinstatement Dear Facebook Team, I am a genuine user of this account, and I believe my personal Facebook account was mistakenly disabled by your security system citing violations of the Facebook Community Standards. I have provided all the necessary identification to support my appeal for the reopening of my account. I kindly request your review of my appeal and the prompt reinstatement of my Facebook account. Thank you for your attention. Best regards, M.R. Hossain Gmail: [redacted] Phone: [redacted]0 Country: Bangladesh
Reported by GetHuman-rajuhoss on Monday, May 8, 2023 2:43 PM
My husband's profile was also hacked on Thursday, and now it's inaccessible. The issue is that the email address was changed, and we have no way to access the account on Facebook. We can't find any way to contact them directly. Since his account is now gone, we've been trying to reach out through my account. If anyone has any suggestions on what we could do, thank you in advance. 🙏
Reported by GetHuman-balvenin on Monday, May 8, 2023 7:32 PM
My husband's profile was also hacked on Thursday and now it is not accessible at all. The issue is that the hacker changed his email address, so we cannot access the account. Facebook itself does not provide any options to contact someone for help, and now his account is gone. We have been trying to recover it through my account. If anyone has any ideas on what we could do, we would appreciate it. Thank you in advance. 🙏
Reported by GetHuman8352402 on Monday, May 8, 2023 8:45 PM
I discovered that my Facebook account was compromised overnight between 4-28 and 4-29. The hacker altered all the account recovery details while I was asleep, rendering Facebook's recovery tools ineffective. The associated phone number, email, and password were all modified. Originally, the account was linked to the email [redacted], with the phone number [redacted] also connected to it. My family members have noticed the hack or at least attempted to. The hacker changed the account name and posted content that I do not approve of. Your assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman8352416 on Monday, May 8, 2023 8:50 PM
I am experiencing an issue with my Facebook account. When I tried to log in, I noticed that my name has been changed to a foreign name (from Andrew Butterworth to Soliel Passannante), my email has been changed to [redacted], and my password has been altered. Unfortunately, I am unable to access my account where I store all my cherished memories. I have been logged out from all my devices and I cannot reset my password since the email associated with the account has been modified. This problem occurred around 4 pm today. I would greatly appreciate any assistance you can provide. Thank you.
Reported by GetHuman8352574 on Monday, May 8, 2023 10:07 PM
Please deactivate all my Facebook accounts and remove all my contacts to prevent them from receiving any further threats from Along and his friends. I kindly request for my account to be disabled. We have all received various threats, and there are indecent images, messages, allegedly sent by the company 4 Money, including Mr. Danny and his friends. I hope Facebook can investigate this promptly. Thank you from me and my family.
Reported by GetHuman-yusaidim on Tuesday, May 9, 2023 6:17 AM
Good evening. I am facing an issue with my Facebook account being disabled without any clear reasons. The account was permanently disabled, which came as a surprise to me as I have always followed Facebook's guidelines diligently. This account holds sentimental value as I have had it for 13 years. I am eager to resolve this situation promptly and regain access to my account. Thank you. Email: [redacted] Name: Ahmad M.
Reported by GetHuman8354437 on Tuesday, May 9, 2023 7:07 PM
My Facebook account was unexpectedly removed by the Facebook team. I am unsure about the reason behind it. It appears that someone altered my primary email address to [redacted], which has locked me out of my account. Being 76 years old, I have had this account for many years and only recently realized the email switch on March 28. The original email associated with my account was [redacted] I have reached out to [redacted] multiple times but have not received any assistance. I have sentimental family photos on that account, and I am deeply concerned about the stranger holding my previous email. Any support in resolving this matter would be greatly appreciated. Regards, Jw McDowell.
Reported by GetHuman-jwillmcd on Wednesday, May 10, 2023 2:48 AM
After my old phone stopped working, I recently switched to a new phone and have encountered difficulty accessing my Facebook account. I attempted to locate the security code generator on the desktop version but was unable to find it in its usual place. If this feature has been removed, I wish there had been more notice provided. Following guidance from a "help page," I reset my password. However, when I attempted to log back in, the system prompted me to generate an authentication code from my phone, which is also unable to access Facebook. Consequently, I am currently unable to log in to my account on both desktop and mobile devices.
Reported by GetHuman-bengrun on Wednesday, May 10, 2023 4:02 AM
This comment has been flagged for violating the Community Standards on spam. This content is visible only to the author, and those managing FOLLOW TO FOLLOW. LEGIT RESBACKER/INFULENCER. Our standards aim to create a safe and welcoming environment for all users. Please be aware that repetitive violations may result in restrictions or account disablement. If you believe there has been an error, you can dispute the decision. - Smart Indra. Count me in. Keep going.
Reported by GetHuman8355483 on Wednesday, May 10, 2023 9:03 AM
My account has been locked due to unusual activity. It seems someone may have accessed my account without my knowledge. The account was locked on May 8, [redacted]. For security reasons, my profile won't be visible to others on Facebook. To unlock my account, I need to complete some steps. Email: [redacted]
Reported by GetHuman-thakerga on Wednesday, May 10, 2023 11:48 AM
Gaurang, your account has been locked. We have detected unusual activity in your account, which may indicate unauthorized use of your information. Account Lock Date: May 8, [redacted] For your security, your profile will not be visible to others on Facebook, and you will not be able to use your account. To unlock your account, we will guide you through some steps. My ID has been hacked - GAURANG THAKER on May 8, [redacted]. My prize is INR 25,[redacted] on Facebook. Please help 🥹😭.
Reported by GetHuman-thakerga on Wednesday, May 10, 2023 11:51 AM
I have been blocked from posting or sharing multiple times this week. The platform mentioned that my posts were against community standards. I believe the issue arises from sharing Bible scriptures and other users' posts. I kindly requested a review of my account activity to identify the offending content so I can rectify it. If the problem is not on my end, I would appreciate it if the responsible party is identified and prevented from blocking me. I would greatly appreciate a respectful response from the platform as I am an 80-year-old user. Thank you and may God bless you and your loved ones.
Reported by GetHuman-larkiea on Wednesday, May 10, 2023 12:35 PM
Hello, I believe my account has been compromised. There have been unauthorized posts about a bitcoin scam on my Instagram account, which is linked to my Facebook. When I try to connect to Facebook, I receive a message stating that my Instagram account, 5phuongbich.yenmymh6s6, has been disabled for violating guidelines. I suspect this account was created by the hacker. I have been attempting to request a review through Instagram, but encounter errors. When I try to submit my ID for verification, it prompts me to log in to the account, which I am unable to do. My business account, Smart Education PRO, has also been impacted by this security breach. Regaining access to my accounts is urgent as my business operations depend on them for advertising on both platforms. I seek guidance on the necessary steps and documents required to recover my accounts promptly. Warm regards, Alin Matei
Reported by GetHuman8355821 on Wednesday, May 10, 2023 1:09 PM
My Facebook account, Sheria Washington, connected to my business Everything Hair Boutique, has been disabled. I haven't accessed it in four days, and now I'm receiving 71 emails prompting me to change the password, which I haven't done. It seems someone has hacked my account. I'm unable to resolve this online because access to the helpdesk requires logging into Facebook. I'm frustrated that Facebook hasn't recognized the unauthorized access and has blocked me from my account. I urgently need assistance to report this incident, regain access to my account, ensure it's secure, and prevent similar incidents in the future.
Reported by GetHuman8356558 on Wednesday, May 10, 2023 6:25 PM
My Facebook account was hacked. Someone gained access by tricking a friend into sending them a code and then changed my phone number, password, and email. Now I can't access my account. The hacker has been attempting to scam money from my contacts who have previously paid me through Facebook, but luckily, they were unsuccessful. This breach was solely for financial gains, but they managed to only disrupt my account. I urgently need to regain access to my account.
Reported by GetHuman8356978 on Wednesday, May 10, 2023 9:46 PM
This morning, I encountered an issue trying to log in to Facebook as my password was not accepted. Despite several attempts to reset it and following recommended steps, my account got locked. I value my presence on Facebook as I use it for both personal and business purposes. Even though I've struggled with technology due to my age and health condition, I have diligently followed the instructions provided without success. I receive emails stating that my computer is unrecognized, although it has been my device for years. I feel quite helpless at 78 years old, dealing with Parkinson's Disease. Any assistance you can offer would be greatly appreciated.
Reported by GetHuman8357139 on Wednesday, May 10, 2023 11:09 PM

Help me with my Facebook issue

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