Facebook Customer Service Issues

I'm experiencing difficulties with regaining access to my compromised Facebook account after hackers altered the associated email and phone number. Despite my efforts to follow the recommended recovery procedures, I have been unsuccessful. In the meantime, I have established a new page utilizing the same email and phone number but require direct assistance from a Facebook representative to resolve the issue. Additionally, I encountered problems with my primary Instagram account, as I am now unable to switch between profiles due to the one linked with Facebook not being visible. Nevertheless, I can locate it when searching for friends.

Dear Facebook, My wife has been a victim of threats and financial coercion on your platform. Her photos and videos were published without consent, and she was defamed. The perpetrator, using the account name "حملة ابا العباس," demands $[redacted] in exchange for not sharing more content. We seek your assistance in identifying and locating this individual. We have retained all necessary details, including the account creation date of April 27, [redacted], and the full conversation. Our Facebook ID is Hassan EL Housseini. Please provide any relevant information about the hacker to help address this urgent issue. Thank you for your attention and assistance.

Mi nombre es Ronald Diaz Olaciregi y administro la página Sucesos Cordoba. Últimamente he experimentado restricciones diarias en la página y desconozco la razón. Agradecería mucho su ayuda al respecto. Además, deseo fusionar dos páginas que comparten el mismo nombre, Sucesos Cordoba, ya que soy el propietario de ambas. En mi cuenta, aparece una noticia marcada como falsa, lo cual es incorrecto y puedo demostrarlo. Soy comunicador social y periodista con más de tres años de experiencia trabajando en Facebook. Realmente necesito su asistencia en este asunto.

This morning, my dad's ex-wife contacted me asking for help logging into her Facebook since her phone wasn't working. I shared my number with her. Shortly after, my Facebook, Instagram, and email were compromised. I'm unable to access my Facebook account. I've reached out to an agency that claims to be sharing inappropriate videos and committing identity theft. I need assistance to stop this and secure my account and my children's photos. Please help me trace and resolve this issue.

My Facebook account was compromised on April 8, [redacted] by someone named Nguyen Van Duc from Iwaya, Nigeria, using the IP address [redacted].[redacted].[redacted].[redacted] and the carrier Globacom. They used Mobile Safari on IOS 16 to withdraw $11.99 from my bank account through Metapay on April 9, [redacted]. My bank has assisted me in resolving this issue. I live near Johnstown and Gahanna, Ohio. I am an administrator of a family genealogy group, and the hacker's name appears on all the messages in that group. I have informed my family and friends and created a new Facebook account. I am requesting Facebook's assistance in permanently removing this hacker from my old account and the family genealogy group. I have documentation of the Facebook emails related to the incident and appreciate any help in addressing this matter promptly. Thank you, Gena Bridge Wooldridge.

I am having difficulty logging into my Facebook account under the username unpersona.nongrata because I have forgotten my password. The email addresses I have associated with the account for recovery are [redacted] and [redacted], but my cellphone numbers are outdated and I am unable to update them. The email recovery process through [redacted] is not working as expected, potentially due to it being linked to an old and inactive Facebook account. I recently logged out on 5/1/[redacted], and the account in question is associated with my real name David Green, born on 7/7/[redacted]. I need assistance accessing the unpersona.nongrata account to reset the password, which I believe should be sent to my Gmail email address. I acknowledge that I failed to keep a record of the login information updated and am now facing this issue.

Hello Facebook Team, I would like to request the reopening of my personal Facebook account, which has been permanently disabled. I want to emphasize that I have always adhered to the community guidelines set by Facebook and have confirmed my identity. I have not engaged in any illegal activities on my account. It is crucial to me as I have personal data stored there. My account was disabled without a valid reason, and I suspect it may have been wrongly reported by someone. I have already submitted the necessary documents to your team two days ago but have not received any response yet. I kindly ask you to review the situation and reactivate my account at your earliest convenience. Thank you, Sabbir S. Email: [redacted] Date of Birth: 01/01/[redacted]

Yesterday evening, I inadvertently violated Facebook's community guidelines resulting in the disabling of my account. Facebook has granted me a 30-day window to appeal their decision or proceed with verifying my identity. I am seeking to regain access to my original account, which contains valuable pages, groups, a business manager, an ad account, and more. I acknowledge my error was due to a lack of understanding regarding the extension I integrated into my account. I respectfully ask Facebook to restore my personal account and allow me the opportunity to resume using the platform. Gratefully, Sankar Debnath

Hello Facebook Support Team, I am reaching out regarding my significant account which is currently under review. I understand that the process usually takes slightly over a day to complete. If it is determined that my account complies with the community guidelines, I should be able to regain access. However, if it is found to be in violation, it may be permanently disabled without the option to appeal. I kindly request assistance in recovering my account with the following details: Name: S. S. S. Farms Date of Birth: 06/01/[redacted] Phone Number: [redacted] Email: [redacted] Thank you for your attention and help with this matter.

I am experiencing an issue with unauthorized access to my account. Both my mobile number and email address have been deleted from my account, making it impossible for me to log in. Despite attempting all available recovery methods, I continue to receive an error message stating that my email or phone number is not linked to an account. I have made numerous attempts to contact Facebook via email without any response. I completed a form that required a photo of my ID, which was accepted. However, the subsequent steps instructed me to enter my email/phone number, which are no longer associated with my account, causing a validation issue.

Hello, my name is Lenora White, born on April 6, [redacted], making me 66 years old. I am still learning to use my computer, but I seem to have encountered an issue. I have multiple accounts, one under [redacted] and another under [redacted] I am unsure of what I did wrong, but Facebook is not letting me access my [redacted] account and is threatening to disable it unless I contact them. I attempted to consolidate all my accounts into one, but they requested photos for the [redacted] account. Since this was a new account, I couldn't provide a photo, and as a result, they have blocked me from accessing my new account.

It is frustrating that Facebook relies solely on algorithms to handle user issues instead of offering a way for direct contact. I had a post referencing a line from a movie as a joke and was unfairly blocked without a way to appeal. It seems Facebook is operating like a childish organization. If there is no response, I will escalate this matter. It's essential for Facebook to be more transparent and accountable. The situation where content is flagged wrongly needs to be addressed promptly. It appears that some staff members lack the necessary skills to manage these issues effectively, resulting in this circus-like experience. Facebook needs to improve its customer service and provide clearer communication. Time is of the essence for a meaningful resolution.

Hello Facebook Team, I am kindly requesting the reactivation of my suspended Facebook account. I have uploaded my real ID card for verification and my account is currently under review. I assure you that I have not violated any of Facebook's Terms And Conditions and I am a genuine user of the platform. It seems that my account was mistakenly suspended by your security system possibly due to a misinterpretation of the Facebook Community Standards. I have provided all necessary information to assist in reopening my account and I hope you will review my appeal promptly to reactivate my account. Thank you, Sunny R. Country: Bangladesh

Hello Facebook Team, I am a genuine user of this account, but unfortunately, your security system mistakenly disabled my personal Facebook account, citing a violation of the community standards. I have submitted all the required identification documents to prove my identity and hope that you will review my appeal promptly and reinstate my account. Your assistance in reopening my Facebook account would be greatly appreciated. Thank you, Zahid U. Email: [redacted] Phone: [redacted] Country: Afghanistan

Hello, I am a genuine user of this account. Your security system mistakenly disabled my personal Facebook account, citing a violation of the Facebook Community Standards. I have provided all the necessary identification to reopen my account, and I hope you will review my appeal promptly and reinstate my Facebook access. Thank you. Account Information: Name: Sandip S. ID Number: [redacted] Email: [redacted] Password: sandip@[redacted] Date of Birth: 29/11/[redacted]

I have multiple business accounts with two-factor authentication. Unfortunately, the authentication code is being sent to my old phone number, which I can't update through the mobile app. I can only change it on my laptop, but I'm currently locked out of my account on my laptop. This situation has me trapped in a frustrating cycle with no way to resolve it.

Dear Facebook Team, My Facebook account has been locked, and I am being asked to provide an ID proof which I do not have. Please offer me an alternative solution, such as providing a code option, so I can access my account promptly. This account is essential to me, and your swift assistance is greatly appreciated. Account Details: First Name: Angel Last Name: Pinki Email: [redacted] Phone Number: Not Available Mobile Operator: Airtel Country: India Thank you for your help.

Hello Facebook Team, I am writing to address a security issue with my official account. Unfortunately, my Facebook account has been permanently disabled, even though my ID card matches the information on my account. I kindly request a review of my locked Facebook account as I have always followed the community guidelines and rules. Please assist me in resolving this issue promptly. Thank you.

Hello Facebook Team, I am a genuine user of this account and unfortunately, your security system mistakenly disabled my personal Facebook account citing a violation of the Facebook Community Standards. I have provided all the necessary identification information that should be adequate to reopen my account. I hope you will review my appeal promptly and reinstate my Facebook account. Thank you, Md Zubair Khan Email: [redacted] Phone Number: [redacted] Country: India

Hello, I wanted to report that my Facebook account under the name Rizoh Lizo was hacked on Thursday, April 28, [redacted]. The hacker is using my account to scam people and has blocked me from accessing it. He changed my email from [redacted] to [redacted] to receive verification codes. I have reported this multiple times but have not received any assistance. I kindly request help either recovering my account or permanently closing it. If sending any codes, please use my email [redacted] or contact me via SMS or WhatsApp on [redacted]. I would appreciate changing the hacker's email address [redacted] to my rightful address [redacted] I am concerned that my account is being misused, and my friends are being scammed. If recovery is not possible, please close the account securely. Thank you in advance.