Facebook Customer Service Issues

Archive 1754

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1754. It includes a selection of 20 issue(s) reported April 12, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My yahoo email linked to my Facebook, with all my business accounts, was hacked, and now it is disabled without access. The email [redacted] is no longer recognized. I am Calvin Howard. To regain access to my business account "MGimages," I created two new accounts. The hacker has full control of my business page, and I cannot remove them. All my employees have been taken off the page.
Reported by GetHuman8296953 on Wednesday, April 12, 2023 3:13 PM
I wanted to report that my Facebook account "Entry Fragger" was hacked. The hacker changed my personal details on the account from Pedz Visto Verde to Võ Hòài Linh. Unfortunately, I cannot access my account as the hacker changed the mobile number and two-factor authentication. I am unable to log in due to the unauthorized changes. Additionally, the hacker altered the payment information linked to my account. I am concerned as my personal information was compromised, and I am trying to rectify this situation.
Reported by GetHuman-pedzverd on Wednesday, April 12, 2023 3:54 PM
Здравствуйте! Моя учетная запись была заблокирована. Мой номер - [redacted]. Я не понимаю причину блокировки, так как я использую мессенджер только для работы и не нарушаю правила. Я бы хотела видеть скриншот того, что я нарушила. Почему модераторы доставляют неудобства? Где обоснование блокировки? Я рассказала о случае, когда мой муж не получил оплату за работу, за которую ему обещали заплатить. Я лишь делилась информацией и не нарушала правила. Почему меня заблокировали, пока мошенники остаются активными? Я хочу восстановить свой аккаунт, так как он нужен мне для работы. Пожалуйста, проанализируйте ситуацию и верните мне доступ. Спасибо!
Reported by GetHuman8298235 on Thursday, April 13, 2023 1:34 AM
Hello, my official Facebook page has been unpublished. I ensure that I abide by the Facebook Community Guidelines and Page Community Rules. I never post any illegal or sexual content on my page, only my genuine personal videos. I don't copy or plagiarize content from others. I kindly request a review of my unpublished Facebook page and a prompt resolution to this issue. Page link & Screenshot: [redacted]
Reported by GetHuman8298399 on Thursday, April 13, 2023 4:35 AM
I've been experiencing issues trying to log in to my Facebook accounts: JEROME MASEK and HYPNOSIS TIME FOR CHANGE for several weeks now. Every time I attempt to access them, I receive the error message stating: "Sorry, something went wrong. We're working on getting this fixed as soon as we can." I have attempted to resolve this by rebooting the computer and changing browsers, using Edge, Chrome, and Firefox, but unfortunately, it has not made any difference.
Reported by GetHuman8299161 on Thursday, April 13, 2023 2:51 PM
My Facebook account has been compromised. The hacker has changed my email, phone number, and password, locking me out completely. They are demanding a copy of my driver's license in exchange for restoring access, which I find alarming. Despite trying all available solutions in the Facebook help center, I am unable to regain control as I cannot log in with my email or phone number, and password reset attempts are being sent to the hacker's email. Additionally, this individual is exploiting my account to target my friends and solicit money from them. This situation has caused me significant stress. I possess information regarding the hacker's name, phone number, and email. Thank you for your assistance.
Reported by GetHuman8299177 on Thursday, April 13, 2023 2:55 PM
Hello, my name is John Gilbert. I want to report an incident that happened to my Facebook account. On April 4, [redacted], I responded to a job ad on Facebook from someone named Thomas Daniel claiming to be the Online Hiring Manager of CONSENTRIX. Part of the agreement was that they would provide me with an Apple laptop with pre-installed software. Unfortunately, I was tricked into giving out my Facebook login information under false pretenses. As a construction worker with a suspended license, I was enticed by the opportunity to work from home for $25 an hour, given my current circumstances. I realized later that I had been deceived. I tried to recover my account but was unsuccessful even after providing various forms of identification. I can recall specific details of the unauthorized access, such as the time and locations where my password was changed. I have never left the southeastern United States, so the login activities from Nigeria are proof of unauthorized access. If needed, I can provide more information and screenshots of the conversation with the hacker.
Reported by GetHuman-jonboyg on Thursday, April 13, 2023 5:27 PM
Account Disabled Hello, my account going by the name Tushar Gund has been disabled by the community. I am certain that I have not violated any rules or regulations, and I greatly respect you and your community guidelines. It seems there might have been a mistake on your end. I kindly ask you to review my account promptly and reinstate my Facebook account. It is crucial because my account is linked to other social platforms like mobile and Instagram, as well as several apps downloaded from the play store. I have always made an effort to comply with all the rules, yet my account was still disabled. Someone even added their Instagram account to mine, leading to this situation. I genuinely request a swift review of my account and an update to your reporting system.
Reported by GetHuman8300656 on Friday, April 14, 2023 6:34 AM
Account Disabled Hello, my account with the name (account name: Jahid Ali) has been disabled by the community. I am confident that I have not violated any rules or regulations, and I always adhere to your community guidelines with respect. I believe there may have been a mistake, and I kindly request you to review my account promptly and reactivate my Facebook account. I have linked my account to other social platforms like mobile and Instagram, as well as various apps from the Play Store. Despite following all the rules, my account was disabled, possibly due to someone adding their Instagram account to mine. Could you please expedite the review of my account and update your reporting system accordingly?
Reported by GetHuman8300656 on Friday, April 14, 2023 6:35 AM
Hello, I am Lena Korostylova. I am currently facing issues accessing my Facebook account due to it being hacked. Despite submitting my ID and resetting the password, I am unable to gain access as two-factor authentication, which I did not previously activate, is now enabled. Facebook is now requesting a 6-digit code that can only be obtained through access to my account. I feel stuck in this situation and am seeking assistance in regaining access to my account. Thank you for your help and guidance.
Reported by GetHuman8300697 on Friday, April 14, 2023 7:24 AM
Hello Facebook Support, I am unable to access my old Facebook account and I am in need of logging in for important reasons. I would appreciate your assistance in recovering my account. I can provide any necessary proof of my identity. If there is a headquarters in the UAE, I am willing to visit to discuss the matter directly. Alternatively, I am open to making a video call to address the issue. Your help in restoring my account would be greatly appreciated. Thank you.
Reported by GetHuman-alsayed on Friday, April 14, 2023 10:09 AM
Hello, my name is Maria Alers. A scammer has hacked my Facebook account. They sent me a message this morning demanding payment to return it. I ignored them, but I need help recovering my account and having them arrested. I despise scammers and believe they should be in jail. Please contact me through my email to assist me further.
Reported by GetHuman8301327 on Friday, April 14, 2023 2:33 PM
I'm struggling to regain access to my old Facebook account as I can't recall the password for the linked email. I'm unable to reset it through the phone number on file as I no longer have access to it. I previously engaged with a support representative, unaware that there would be a fee for account recovery. As I am currently unemployed and without a bank account, I'm unable to pay for the service. Is there a way for me to provide alternative verification such as my name, birthday, an old phone number associated with the account, or perhaps the last password I remember? Thank you.
Reported by GetHuman8301331 on Friday, April 14, 2023 2:35 PM
- Mein Konto wurde gehackt und die hinterlegte E-Mail-Adresse geändert. - Wenn ich auf "Passwort vergessen" klicke, sendet der Hacker den Code an die falsche Adresse. - Meine Freunde können mich nicht verifizieren, da ich für niemanden sichtbar bin. - Ich habe bereits 2 Video-Selfies und meinen Personalausweis zweimal an Facebook gesendet, um mich zu verifizieren. - Obwohl ich eine Bestätigungsmail auf meine korrekte E-Mail-Adresse erhalten habe, ist die E-Mail mit den Anweisungen zum Einloggen nie angekommen.
Reported by GetHuman8301683 on Friday, April 14, 2023 4:53 PM
Hello, my name is Marilyn K. Bench Oser. I am a 73-year-old retired woman with a disability. I've been using Facebook for a few years to stay in touch with friends and family. I mainly share recipes, flowers, and plants, and I don't think there is anything suspicious about it. This is the second time my account has been disabled, and I've been unable to receive a code to reset my password. My contact information remains the same, and I'm hesitant to provide my ID due to privacy concerns. I would like your help in restoring my account so I can view my niece's wedding pictures. Thank you.
Reported by GetHuman8301707 on Friday, April 14, 2023 5:07 PM
Je rencontre actuellement des difficultés avec mon compte Facebook. En [redacted], j'ai utilisé une adresse e-mail qui a été piratée. Récemment, j'ai perdu l'application Messenger et je dois maintenant réinitialiser mon mot de passe chaque fois que j'utilise une ancienne version. En raison d'un accident en [redacted], ma mémoire a été affectée, ce qui complique la récupération de mon compte. Facebook n'accepte pas mon adresse e-mail de secours et envoie les codes de récupération à une adresse dont je n'ai plus accès depuis des années. Depuis hier après-midi, je ne parviens plus à accéder à mon compte Facebook.
Reported by GetHuman8302613 on Saturday, April 15, 2023 2:14 AM
My Facebook account was deactivated in [redacted] due to the use of a default name. I was underage at the time and when I tried to verify my identity using my brother's ID, it was not accepted by Facebook. In [redacted], I uploaded my real ID, but I have not received any response from Facebook yet. I currently log in using the profile name marwane.saad.7, which is linked to the phone number +[redacted]84. The backup email for my Facebook account is [redacted]
Reported by GetHuman-memomarw on Saturday, April 15, 2023 9:29 AM
I faced an issue where I got locked out of my work account while trying to change my password. I followed Facebook's recovery procedures using two different alternate emails, providing valid IDs through both emails to regain access. However, each time I receive the email with the link or code to reset my password, an error occurs. The message indicates that my account is still locked, I am visiting the page too frequently, or an unspecified error has occurred, prompting me to retry the process.
Reported by GetHuman-saiahalt on Saturday, April 15, 2023 11:54 AM
Hello, my name is Fabrizio Michettoni. I have discovered that my Facebook account has been hacked, and my profile has been stolen. This situation is troubling, and I am seeking assistance to regain access to my account. My account goes by the name Fabrizio Eltogo Michettoni, and the profile picture features a white alien face on a black background. The account is approximately a decade old, and I am eager to retrieve it. Unfortunately, the hacker has changed both my email address and password, leaving me unable to log in. The previous email linked to my Facebook account was [redacted], but it is no longer functional. Your help in resolving this issue would be greatly appreciated.
Reported by GetHuman8303312 on Saturday, April 15, 2023 1:44 PM
My Facebook profile with the name Plabon H Sazzad got disabled. Whenever I try to log in, I receive a message saying my account has been disabled due to an associated Instagram account 8qetran.dathaoopoj violating guidelines. I would like to clarify that the mentioned Instagram account is not mine, and it somehow got linked to my Instagram account center without my knowledge, possibly due to hacking. I have removed this unknown Instagram account from my Instagram center. My actual Instagram account is "plabon_h_sazzad," and my Facebook account is "Plabon H Sazzad." Kindly assist in reactivating my Facebook account promptly. Thank you.
Reported by GetHuman-plabon_ on Saturday, April 15, 2023 2:48 PM

Help me with my Facebook issue

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