Facebook Customer Service Issues

Archive 1753

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1753. It includes a selection of 20 issue(s) reported April 9, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I was informed that I had won R2000 and was asked for my bank details. They guided me to enable two-factor authentication on my Facebook account. After sharing the verification code, I got logged out of Facebook. Although I fixed my email, my Facebook account has someone else's email tied to it now, and I cannot resolve it.
Reported by GetHuman8290652 on Sunday, April 9, 2023 1:40 PM
Hello, I am writing to the Facebook team. I uploaded a short video of an IPL match on 3/4/23, and then after about 4 days, my account was suddenly disabled. Upon closer examination, I realized that I made an error leading to the disablement. I take full responsibility for this mistake and I am sincerely sorry. I am requesting a chance to have my Facebook account reinstated as I commit to not repeating this kind of error in the future. Thank you, S.P. Email address: [redacted] Phone number: [redacted]
Reported by GetHuman-saikotpo on Sunday, April 9, 2023 2:11 PM
Hi, I am a member of the IPL cricket board. I had uploaded a short video of an IPL match on 3/4/23. Unfortunately, about four days later, my account was suddenly disabled. Upon checking, I realized it was disabled due to my mistake. I take full responsibility for my error and sincerely apologize for it. I would like to kindly request the reactivation of my Facebook account. I assure you that I will not repeat such a mistake in the future. Thank you, - S.P. Email: [redacted] Phone: [redacted]
Reported by GetHuman-saikotpo on Sunday, April 9, 2023 2:16 PM
My Facebook account was hacked on April 8th. I followed the recovery process, submitted my ID, and received an email confirming acceptance of my submission. However, before I could regain access fully, I was logged out again. The email supposedly sent by Facebook detailed the progress of my submission, which is stuck in a loop now. The hackers used [redacted] to compromise my account, which is linked to my email [redacted] I want to contact a Facebook representative to resend my ID for verification. The process worked once, but I am experiencing issues with circular links hindering my progress. Your help in resolving this matter would be greatly appreciated. YD
Reported by GetHuman-ydeslaur on Sunday, April 9, 2023 3:18 PM
My account has been disabled, and I can no longer access Facebook or Messenger due to a violation of the Community Standards. The decision has been reviewed, and it cannot be changed. If you want to understand why accounts are disabled, you can read about it in the Community Standards.
Reported by GetHuman8291006 on Sunday, April 9, 2023 6:08 PM
My account is locked Hello Facebook team, I am writing to inform you that my Facebook account has been locked due to unusual activity on April 4, [redacted]. I have followed the process of confirming my identity by submitting the required government proofs. However, I am unable to unlock my account. I kindly request the option to receive a code via email or phone to unlock my account promptly. Thank you, Monu Khan Email: [redacted] Phone: [redacted] Country: India
Reported by GetHuman8290741 on Sunday, April 9, 2023 7:49 PM
Hello Facebook team 👋 My Facebook account is currently locked due to unusual activity, and I am unable to unlock it. I am having trouble confirming my identity. I kindly request the option to receive a code via email or phone to regain access to my account. Thank you.
Reported by GetHuman8290741 on Sunday, April 9, 2023 7:55 PM
Dear Facebook Support Team, I am writing to request your assistance regarding a review request issue with my personal Facebook account. I recently submitted a review request but have not received any updates or responses about its status. This problem is causing inconvenience and frustration since I cannot access my account due to a login problem, and I use Facebook for both personal and professional communication. I kindly ask for your help in looking into this matter and resolving it promptly. Please let me know if you need any additional information from me. Thank you for your time and support. I look forward to hearing from you soon. Best regards, Hussnain H. [redacted]
Reported by GetHuman8289330 on Monday, April 10, 2023 1:23 AM
Hello Facebook Support Team, I believe my account has been hacked and mistakenly blocked. I forgot to disable the setting for who can add me as a contact, and as a result, unknown individuals added me to groups and made me a moderator without my permission. I kindly request for my account to be unblocked on Facebook. This will allow me to enable the option specifying only my contacts can add me to groups. I look forward to reconnecting with my family and using Facebook again for communication. Thank you, Facebook Support Team. Best regards, A.
Reported by GetHuman-spikyato on Monday, April 10, 2023 6:07 AM
My Facebook account is currently locked. When I try to unlock it, it requires an identity proof that I do not possess. Please provide alternative options for me to access my account as it is important to me. Facebook account details: Full Name: Shaif MD Email: [redacted] Mobile Number: Not Available Country: India Sent from Vivo smartphone
Reported by GetHuman8291560 on Monday, April 10, 2023 6:31 AM
Hello, I am facing an issue with my Facebook account. My real name is Deep Moni Borah, and my account name is Deep Shing. I recently changed my name on Facebook. I was using the Two-Factor Authentication app, but my phone was reset, and I have lost access to the codes. Consequently, I am unable to log in to my Facebook account, and I do not have any identification that matches the account. I have tried to set my date of birth as my birthday on the account, but I only have access to my Gmail and password. I kindly request your assistance in resolving this matter and appreciate any help you can provide. Thank you.
Reported by GetHuman-bordip on Monday, April 10, 2023 8:15 AM
Dear Facebook team, I am experiencing issues with my Facebook account being locked without any explanation. I have submitted my voter ID card as proof of identity twice to regain access. Today, when I tried to log in with the correct password, I did not receive any codes despite providing my phone number. The system is asking me to prove my identity once again. I am unable to understand why this keeps happening repeatedly. I kindly request for your assistance in unlocking my Facebook account. Thank you, Sonali D. Phone: [redacted] Birthday: 27/01/[redacted] Email: [redacted]
Reported by GetHuman8292799 on Monday, April 10, 2023 6:12 PM
I recently fell victim to a scam. Someone pretending to be my friend asked for a code sent to my phone to help reset their account, and I sent it to them. My security details were then changed, including my email and password. I am unable to reset my password as the new one will be sent to the scammer's email address. I am seeking assistance to rectify this situation. My email address is [redacted], and my phone number in Australia is +61 [redacted] [redacted] [redacted]. My original Facebook name was Moose Ontheloose, and my real name is Wayne Von Hagen. Thank you.
Reported by GetHuman-mannaboy on Tuesday, April 11, 2023 5:08 AM
I recently had my cell phone stolen, and my Facebook account was hacked. I attempted to change my password multiple times on April 7th between 1:30 and 2:00 p.m. When I tried to reset my password, I received a message that two devices were connected to my Facebook account - one in Johannesburg, while I am in Vryburg. As a result, my Facebook account was blocked. I am seeking assistance to recover my blocked Facebook account. For further communication, please reach out to me at [redacted].
Reported by GetHuman8293956 on Tuesday, April 11, 2023 7:59 AM
Good evening, I would like to report a fraud. I tried to buy 3 tickets for an event in Berlin yesterday. We had agreed on the payment method (PayPal). For security against fraud, we received a copy of her ID. We sent the money but allegedly it did not arrive. Today, we messaged her again to inform her that we still haven't received our payment back. Her response was that she will send us the tickets. She requested the same security information we had shared with her. I took a photo of my ID, sent pictures of me holding the ID next to my face. She insisted on receiving a video of me holding the ID from the front and back. After that, she disappeared, and it seems like she blocked the chat. I cannot contact her anymore. No tickets have arrived via email as promised, and there have been no updates on PayPal. Please help me find a solution and hold this person accountable. The profile name is: perthold Jenny. I am eagerly awaiting your quick response. Best regards, Mrs. Lukas
Reported by GetHuman-punkerje on Tuesday, April 11, 2023 8:55 PM
I require assistance! My Facebook account was unexpectedly locked in December [redacted], and I've been attempting to regain access since then. I've submitted my I.D. several times, updated my password, but have not received any feedback on how to access my account. The phone number linked to my Facebook account is no longer accessible. I simply wish to log in without the frustration of repeatedly resubmitting my I.D. countless times!
Reported by GetHuman8295833 on Wednesday, April 12, 2023 12:37 AM
I need help with my hacked account. A friend is asking me to send a code that will be sent to my phone to get into Facebook, which was blocked. I managed to report the issue and regained access to my email, but the hacker changed my phone number. The name on the account is Stephan Steven Saunders, and my email is [redacted]
Reported by GetHuman8295910 on Wednesday, April 12, 2023 1:33 AM
Dear authorities, I have unfortunately lost access to my Facebook account. Despite all my attempts, I have been unable to log in successfully. It appears that my account may have been hacked, as the email and mobile number associated with it are not working. I have lodged a complaint on the official site, filled out the appeal, and submitted my national identity card. However, my submissions have been repeatedly rejected. I kindly request your assistance in resolving this issue. Your help in this matter would be greatly appreciated. Thank you.
Reported by GetHuman8296185 on Wednesday, April 12, 2023 6:06 AM
My Facebook account has been hacked. Although I don't use Facebook frequently, a friend notified me of suspicious activity when they saw a post I did not make. The hacker used my account to promote a scam and changed the email and phone number for recovery codes, preventing me from resetting my password or accessing my account. I have attempted to contact Facebook support via email with no luck. This breach has affected my linked social media, ticketing, and messaging apps, causing frustration and blocking my access to Facebook. I am in need of assistance to regain control of my account.
Reported by GetHuman-jdlslang on Wednesday, April 12, 2023 7:28 AM
Hello, my name is Marcela C. and I wanted to inform that my main Facebook account has been disabled. I have had this account since I was 14, and I am now 31. It is unfair that my account has been disabled, as I use it for work. I created a new account, and that was disabled as well. I need a response regarding this issue. Why am I being prevented from using Facebook? I need this matter resolved promptly, or I will have to escalate it further. Thank you.
Reported by GetHuman-yesikha on Wednesday, April 12, 2023 1:21 PM

Help me with my Facebook issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!