Facebook Customer Service Issues

Archive 1739

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1739. It includes a selection of 20 issue(s) reported March 4, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Facebook, Linode, Steam, and bank accounts were compromised over Super Bowl weekend. I have been attempting to recover my Facebook account, but the recovery process has been unsuccessful as it has been flagged as unauthorized access. I can confirm my identity with my email and phone number associated with the account. My name is Duwane Muller, and the account is under Zeryc Muller with the username zeryc219. I have tried submitting my driver's license as proof of identity multiple times but have not had success. I am currently attempting to send it again to meet the verification requirements. How can I proceed to regain access to my account?
Reported by GetHuman-zeryc on суббота, 4 марта 2023 г., 4:11
Dear Facebook Team, I require assistance in unlocking my Facebook account as I am unable to confirm my identity. Kindly verify the following details to aid in this process: - Username: sachin Sharma - Email: [redacted] - Password: sairam@[redacted] - Date of Birth: 07-08-[redacted] - Phone Number: [redacted] - Country: India This account holds significant importance for me. Please provide options to receive the unlocking code either via email or phone number. Your help in this matter is greatly appreciated. Thank you, -S.
Reported by GetHuman8210283 on суббота, 4 марта 2023 г., 10:31
Dear all, during the time my account was hacked, unauthorized music content was posted from my account that led to its temporary suspension. Even though my account was compromised by an unknown party during that period, I was surprised to find it permanently disabled today. This is distressing for me as my account holds valuable memories with deceased friends, my poetry, and hobbies in writing. I hope for your understanding, forgiveness, and a second chance to regain access to my account. With warm regards and appreciation, [redacted].
Reported by GetHuman-romannit on суббота, 4 марта 2023 г., 15:18
Hello, I have been using the dating app through Facebook, but my account recently got locked. I have been prompted to verify my identity, but it seems that my account is now blocked. I am stuck at the step where I have to take a video of myself, but the camera is not working, and the screen remains black. Despite trying several times in the past few days, I have been unable to resolve this issue. I am unable to find any contact details to reach live customer service or someone who can assist in checking my profile problem. Any advice or support you can provide would be greatly appreciated. Thank you, Silvia
Reported by GetHuman-sysivan on суббота, 4 марта 2023 г., 17:18
I have deactivated my Facebook account twice since I first signed up in [redacted]. I found the notifications and friend requests overwhelming. Despite this, I enjoy viewing posts from friends and family. Recently, I wanted to see photos my daughter, L.I. Robertson, shared from her riding holiday, so I attempted to log back in. After successfully logging in and viewing the photos, I was suddenly banned for not adhering to the platform's standards. I have since tried various passwords without success. It seems there may be a misunderstanding; I lived in Canada for 50 years before relocating to the USA after my husband's passing. My original details are: Birthdate - April 26, [redacted], original email - [redacted] For further assistance, please contact me at [redacted] or via text at [redacted].
Reported by GetHuman-llpfrobe on суббота, 4 марта 2023 г., 22:06
Mi cuenta fue comprometida cuando intenté acceder y no pude iniciar sesión de nuevo con mi contraseña habitual. Al investigar, descubrí que cambiaron el correo de mi cuenta y la contraseña. Ahora, el correo no es el mío: era [redacted] y lo cambiaron por [redacted], una cuenta de Singapur. El hackeo se realizó desde ese país a las 4:47 p.m. el 4 de marzo de [redacted]. Agradezco su ayuda, ya que esta cuenta es muy importante para mí.
Reported by GetHuman8211821 on воскресенье, 5 марта 2023 г., 2:19
Hello, My name is Pierre-yves Leroy, and I'm facing a significant issue. I am trying to regain access to my old Facebook account linked to [redacted] However, the platform is requesting an identification code via text, which poses a challenge as I no longer have access to the phone number associated with my account. I am willing to provide a copy of my identity card to verify my identity as I urgently need access to my account. Any assistance would be greatly appreciated. Thank you, Pierre-yves Leroy
Reported by GetHuman-leroypy on воскресенье, 5 марта 2023 г., 6:52
My Facebook account named Ayodi Kimanani John has been hacked, and the hacker changed the email from [redacted] to [redacted] I only remember the original email ([redacted]) and the last password used before the breach. The password reset prompts only recognize [redacted], which I don't have access to. The account is not linked to any phone number. I kindly ask Facebook to reset the email to [redacted] so I can regain access and update the password. Thank you.
Reported by GetHuman-ayodikim on воскресенье, 5 марта 2023 г., 8:09
Mein Konto wurde gehackt von einer Person namens "Amy Antonia". Sie hat alle meine Daten übernommen, einschließlich meiner E-Mail-Adresse und Telefonnummer. Die letzten Aktivitäten zeigen mir, dass mein Passwort an meinem Mittwoch den 1. März [redacted] geändert wurde und diese Person alles verändert hat! Ich möchte mein Konto zurück. Könnten Sie es bitte wiederherstellen und mir einen Link an meine E-Mail-Adresse senden, über den ich mein Passwort ändern kann? ([redacted]) Mein Name auf Facebook war "Ernest Burner".
Reported by GetHuman8212302 on воскресенье, 5 марта 2023 г., 12:02
My Instagram account, halaxzakaria, has been permanently disabled despite following all their instructions for a review. I am devastated as I have not breached any community guidelines and have put a lot of effort into growing this account, which holds precious personal memories. It's frustrating that there is no support number to address this issue directly. Retrieving my account is crucial for my well-being as its loss is impacting my mental health significantly.
Reported by GetHuman-halazaka on воскресенье, 5 марта 2023 г., 13:06
My Facebook account's linked email has been compromised, allowing the hacker access to both my Instagram and Facebook profiles. Previously, this was not an issue as I stayed logged in on my old phone. However, upon switching to a new device, I am unable to log in despite using the correct password. The login process does not offer alternative methods such as sending a verification code to my phone. Feeling frustrated, I am reluctant to create a new account and am currently locked out of both Facebook and Instagram. My affected account is ellie.herrmann.39. Despite having my password recorded, the system rejects it, leaving me unable to regain access. I have attempted various passwords from my other social media accounts without success. Assistance would be greatly appreciated.
Reported by GetHuman8212455 on воскресенье, 5 марта 2023 г., 14:19
Yesterday, my account got hacked and sent out messages to people about a code and $[redacted]. I've tried multiple times to recover it, but whenever I enter a code, it says there's an issue. I even sent my driver's license to confirm my identity, but still can't access it. This is crucial for my business. There are unfamiliar emails and a phone number linked to my account that I can't remove. I need to speak with someone as this issue is serious to me. Email: [redacted] Phone: [redacted] Associated emails: 1. [redacted] 2. [redacted] 3. [redacted] Need urgent assistance to regain access to my account quickly!
Reported by GetHuman8212931 on воскресенье, 5 марта 2023 г., 19:26
Good evening. I want to complain about an account that has stolen my photos and videos, an account that posted videos with me (without my knowledge) and is running ads with photos of my godson. I did not give permission for this (neither did my godson's mother - she can confirm this). I have messaged this account (as has L's mom), but we were simply blocked. I request assistance in resolving this situation and ask for all my product photos (which I personally took), videos with me, and my godson to be removed. I would greatly appreciate it.
Reported by GetHuman-ikoch on воскресенье, 5 марта 2023 г., 20:07
My Facebook account was hacked and disabled due to violating community standards. The profile name and picture were changed, making it impossible for me to access support or reset my password. This account is essential for my business activities. I urgently need assistance to resolve this situation. Associated Name: J. Quick (now impersonator "Võ H. Linh") Associated Email: [redacted] (formerly [redacted]) Associated Phone: [redacted]
Reported by GetHuman8213353 on понедельник, 6 марта 2023 г., 1:14
I am seeking assistance because my ex-boyfriend used to change my passwords, preventing me from accessing my accounts. He connected my email from middle school to his account for recovery purposes, and I do not have any previously logged-in devices. I have previously recovered my account due to this issue, and I can provide details to prove my identity like conversations from [redacted], my previous crush, and my old phone number that I always posted. I am in a difficult situation as my high school sweetheart recently passed away, and I have precious pictures of us stored on my account set to private due to a jealous significant other. These memories are extremely important to me. I have maintained the same Facebook account since [redacted], and I am worried about losing everything. Your help in resolving this matter is greatly appreciated.
Reported by GetHuman-kailimin on понедельник, 6 марта 2023 г., 12:17
Hello Facebook Team, I am a genuine user of this account, and your security system mistakenly disabled my personal Facebook account citing a violation of Facebook Community Standards. I have provided all the necessary identification to reopen my account. I hope you will review my appeal promptly and reinstate my Facebook account. Thank you, Facebook Team. Full Name: Burhan Wani Email: [redacted] Phone Number: [redacted]6 Country: Bangladesh
Reported by GetHuman-burhanwa on понедельник, 6 марта 2023 г., 14:15
Hello, I am unable to access my Shopify store due to restrictions on my Facebook account. After reviewing my "Support" section, I noticed that a post from January 10, [redacted], and two posts from February 12 did not comply with Facebook's rules. I am unsure how to delete these posts myself. Could you assist in removing these posts and restoring full functionality to my Facebook account? Thank you, A. Malergue Email: [redacted] Facebook: Abel Malergue
Reported by GetHuman-amalergu on понедельник, 6 марта 2023 г., 14:32
I recently restored my damaged phone and lost access to the Google Authenticator app used for 2FA on my Facebook account. While I have my email and phone number, I am unable to log in due to not having the authenticator app or a logged-in device. Can assistance be provided to login using email or SMS verification instead? My Facebook account email is [redacted]
Reported by GetHuman-devbira on понедельник, 6 марта 2023 г., 15:28
Hello, I am facing account restrictions, disability, and rejection due to creating advertisements on my personal and business accounts. I attempted to set up a business page using ClickFunnels on ClickBank, but because my business account is linked to my personal Facebook, I am unable to manage ads or run a business on this platform. Despite contacting support and visiting the help desk, I have not received any effective assistance. The "account quality" section won't allow me to request a review following the rejection. I desperately need help restoring my ad privileges. I considered creating a new Facebook account, but the system directs me back to my personal profile due to using the same name, phone number, and email. I urge you to assist me in resolving this issue promptly as I am a mother of three children with a fourth on the way, and I rely on this business opportunity for extra income. Thank you, Wilma R. [redacted]
Reported by GetHuman8214912 on понедельник, 6 марта 2023 г., 17:35
Hello, On March 4, [redacted], my Facebook account was hacked while I was chatting on WhatsApp with an account trader who claimed to help me invest and make money. As I was in conversation, I received a message that seemed to be from Facebook. Without realizing it was from Facebook, the person requested that I forward the message, which I did. As the trader distracted me with instructions to download the Varl app for fund transfer, he took advantage of that moment and logged me out of all my devices, altering my account details to his own. The email he changed the main user to is [redacted], originally it was [redacted]
Reported by GetHuman-janwsa on понедельник, 6 марта 2023 г., 18:22

Help me with my Facebook issue

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