Facebook Customer Service Issues

Archive 1738

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1738. It includes a selection of 20 issue(s) reported February 25, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am reaching out to seek clarification regarding the recent suspension of my Facebook account. I was surprised to discover that my account had been disabled and am interested in learning more about the rationale behind this decision. Throughout my time using Facebook, I have consistently adhered to the platform's guidelines and have never participated in any activities that contravene its rules or standards. As such, I am uncertain as to the grounds for the suspension of my account. Could you kindly furnish me with the specific details regarding this matter? Any insight you can offer would be greatly valued, as it would aid me in comprehending the situation and identifying potential solutions. I appreciate your attention to this issue. I eagerly anticipate your reply and am hopeful that we can collaborate to address this matter promptly.
Reported by GetHuman-teeea on Sabtu, 25 Februari 2023 pukul 07.15
I need help regaining access to my Facebook account, which Renee Asan has taken control of by changing my password and associated email. She promised to give me money, and although skeptical, I shared my password. Now, I am unable to log in. My account is linked to [redacted], and I have tried to verify my identity by submitting my license. I am desperate to regain control before any irreversible damage occurs. Please assist me in resolving this issue quickly as Facebook is essential to me for staying connected and maintaining my sanity. I acknowledge my mistake in trusting someone I shouldn't have. My contact number is [redacted]. Thank you for your prompt attention to this matter.
Reported by GetHuman8193686 on Sabtu, 25 Februari 2023 pukul 14.56
I require assistance accessing my Facebook account as I suspect it has been compromised. Despite not changing my password, I am informed that it was altered 10 hours ago when attempting to log in. The email linked to my account has also been modified, hindering the recovery process. Upon following the instructions for account retrieval and adding a new email address, I encounter an error message preventing me from uploading my ID. In addition, my attempts to receive a verification code via text were unsuccessful due to exceeding the allowable attempts. I have established this new account solely for reaching out for support since I am unable to regain access to my original account, which is crucial for managing my business accounts. Your prompt assistance is greatly appreciated.
Reported by GetHuman-myssflam on Sabtu, 25 Februari 2023 pukul 19.45
I am currently unable to access my account as it appears to have been compromised. When attempting to log in, it shows that the password was changed, although I did not make that change. The associated email has also been altered, and following account recovery steps only leads to a missing page when trying to upload my ID. Furthermore, the text code method is blocked with an error message stating I have exceeded the number of attempts. I have created this new account to seek assistance since my primary one is inaccessible. All of my important business accounts are tied to this compromised account, leaving me unable to access essential features like the business manager. I urgently require guidance on how to resolve this issue promptly.
Reported by GetHuman-myssflam on Sabtu, 25 Februari 2023 pukul 19.48
Hello, I tried to access my Facebook account but encountered issues. Despite my settings, I was prompted to log in. After entering my password, I was informed it was incorrect. Upon retrying, the same message appeared. When I clicked "Forgot Password" and entered my phone number, it stated there was no account associated with it. I tried multiple times with my email address, receiving the same result. Searching for my account using my name displayed many profiles, but mine was not among them. My partner accessed my profile through their account. Unfortunately, I did not provide another email, phone number, or friend to use for recovery. Although my profile is still visible online, all attempts to log in have failed. I appreciate any assistance to regain access to my Facebook profile. Thank you in advance. Sincerely, Bettina K.
Reported by GetHuman8194815 on Ahad, 26 Februari 2023 pukul 02.03
Hello, my name is Lloyd Hodge. I have been harassed by someone with a phone number from Nigeria for the past 4 months. They have been changing my passwords, accessing my phone settings, and locking me out of my Facebook and Facebook Messenger accounts. They pretend to be other people by using their profiles, and this has happened to 4 of my Facebook accounts. Yesterday, they blocked my girlfriend and used her profile to manipulate me into sending money, then they locked me out. This morning, my phone was also locked. Please help me make them stop bothering me. Thank you.
Reported by GetHuman8196098 on Ahad, 26 Februari 2023 pukul 21.23
My Facebook account was hacked. Despite multiple reports from me, my fiancé, sister, and others, nothing has been done. The hacker changed my email, password, and even some family members on my account. They are using it to sell puppies. I urgently need my account restored to protect family photos and personal information. I can provide more details if needed. If recovery is not possible, I prefer it to be deactivated to safeguard privacy. Please assist me in resolving this issue. Thank you. Jim Rudloff.
Reported by GetHuman-ctsorvil on Isnin, 27 Februari 2023 pukul 00.16
During my recent vacation in Cuba, I used a VPN on the hotel Wi-Fi. However, upon receiving a notice from Facebook and an email stating my account was restricted from advertising, I had concerns. Despite only having a personal account without any history of advertising on Facebook, I decided to address the issue upon returning home. I underwent a review process that required sending a verification code to my phone and submitting a copy of my ID. Following this, I received a message indicating that my account did not comply with Advertising Policies, leading to a permanent restriction from advertising on Facebook. Understandably, I felt uncertain about the cause of this action and sought clarification without success. In response, I took precautions by securing my account and changing my password. While I have reached out to Facebook through various channels, I am yet to receive a response.
Reported by GetHuman8198781 on Isnin, 27 Februari 2023 pukul 22.00
I am contacting you about my disabled account ([redacted]). I am unsure why it was disabled, as I believe I did not breach any of Facebook's community guidelines. On February 15, I received an email alert titled "Someone may have accessed your account," prompting me to secure it. When I tried to log in, I discovered my account was disabled for 30 days. I appealed the decision by submitting my driver's license, understanding that a permanent disabling could occur if the review upheld the initial decision. A week later, attempting to log in led to a message offering to download my information as my account was still disabled. I affirm that I did not breach any policies and suspect someone hacked into my account without my knowledge. I ask for your prompt review of this situation. Thank you. Regards, Shekri.
Reported by GetHuman-shekrik on Rabu, 1 Mac 2023 pukul 18.36
Dear Team, I am writing to address the situation where my account was compromised, leading to copyrighted music content being shared on one of the pages I manage. As a result, my account was initially suspended for three days. Upon regaining access, I was disheartened to find that my account has now been permanently suspended. This news has deeply saddened me as my account holds memories of departed friends and my cherished poetry. Writing poetry is my passion, and losing access to my account feels like losing a part of myself. I implore you to reconsider and grant me the opportunity to regain access to my account. I sincerely apologize for the unauthorized content posted during the hack and hope for your understanding and forgiveness. Best regards, [Name Initials]
Reported by GetHuman-romannit on Rabu, 1 Mac 2023 pukul 18.42
Hello, my wife, Helga K., has been playing HappyAcres for a long time. However, the game keeps getting blocked after a certain period of time by Facebook. It has now been restarted for the fourth time, and once again it is blocked, making it inaccessible. Facebook simply changes the password assuming it is Helga K. We have tried to delete everything completely including her profile, but it is not working. My wife's phone number is [redacted] to start over for the fifth time. Since her email has also been blocked according to Microsoft, we are facing difficulties here. The only way to solve this Facebook problem seems to be through my email for contact or please call on my wife's phone number mentioned above. Thank you for any possible assistance.
Reported by GetHuman-kleinerb on Khamis, 2 Mac 2023 pukul 11.51
Hello, I created pages for 23 artists using my personal Facebook account years ago without any issues until January 1st, [redacted]. On that day, I found my account deactivated after it was hacked by someone with a Vietnamese name, and the language was changed to Vietnamese without warning. Though my email is still associated with the account, I received no notifications before it was deactivated. The message I received stated that my account violated Community Standards and cannot be reactivated, leaving me unable to access the administrator function for the artist pages. Despite searching through Facebook's help pages, I have been unsuccessful in reactivating my account. Your assistance in this matter would be greatly appreciated. Thank you.
Reported by GetHuman8205942 on Khamis, 2 Mac 2023 pukul 16.30
I am reaching out regarding Tacticalsurvival.com, also known as TacticalTR. Here's the situation: 1. Placed order on 2/13, expecting shipping in 2-3 days. 2. Received immediate email confirmation and full payment charged to my credit card. 3. Emailed for updates after 8-9 days but got no response. 4. Sent four emails by 3/1; threats of charge reversal due to lack of response by 3/3 if no update provided. 5. Discovered no contact number for TacticalTR; contacted TR Tactical which received similar calls about undelivered products. 6. TacticalTR seems to use a similar name to a legit company but lacks customer service contact, with conflicting addresses. 7. It's almost 3 weeks past the promised delivery date; no updates or responses to emails, but payment was processed. I hope for a response soon. Without it, I will notify TrustPilot, BBB, and Amazon. Also, I plan to inform Tucows of hosting a fraudulent merchant. Your prompt reply is crucial due to the extended delay.
Reported by GetHuman5224848 on Khamis, 2 Mac 2023 pukul 20.59
Hello Team, I've been unable to access my Facebook account for the past year because I enabled two-factor authentication and no longer have the phone with the Google Authenticator app. I haven't found a solution to log in to my Facebook account. Please advise me on the steps to recover my account or direct me to the relevant team. I work for Wakaticket.com and we are in the process of setting up the WhatsApp API. Since I am the administrator of the Wakaticket Facebook page, my involvement is necessary. Best regards.
Reported by GetHuman-aessome on Jumaat, 3 Mac 2023 pukul 07.38
My Facebook account was suspended, and I believe it's a mistake. I posted content from another Facebook page onto mine, and shortly after, my account was suspended pending review. The original page I copied from remains active, which seems unfair as only my account was suspended. I desperately need to regain access to my account as it is my primary personal account. Please assist me in recovering it. If the content I shared is not permitted, I will refrain from doing so in the future. Name on Facebook: Francis Arpon. Email: francislouie56[at]yahoo.com. Contact Number: [redacted]2.
Reported by GetHuman8207597 on Jumaat, 3 Mac 2023 pukul 07.57
Greetings to the dear Facebook team, during the time my account was breached, content containing copyrighted music was posted to one of the pages I manage from that account. Subsequently, my account was disabled due to this, although it was hacked by an unknown party at that time. Upon recovering my account from the breach, I found that I was banned for three days due to this post, which I understood. Today, however, I was surprised to find my account permanently disabled, which is saddening for me. It has made me contemplate harming myself if my account is not reinstated as it is very important to me, holding memories with deceased friends and my poetry and hobbies of writing. I hope for your understanding and forgiveness for this matter that was posted without my knowledge, and for giving me a second chance to regain access to my account. With warm regards and appreciation to all.
Reported by GetHuman-romannit on Jumaat, 3 Mac 2023 pukul 12.29
Hello, my name is Grzegorz Dudek and I am from Poland. On February 28, before noon, my account was hacked and replaced with someone else's profile. I am unable to log in currently. My email address ([redacted]) seems to be linked to the "Lily Collins" account now. It is crucial for me to regain access to my account as I have work accounts connected to it. I have been trying to reach out to Facebook for help but have not been successful. I would greatly appreciate any assistance with this matter. Thank you. Best regards, Grzegorz Dudek
Reported by GetHuman-dudekgr on Jumaat, 3 Mac 2023 pukul 12.37
Hello Facebook Team, My official personal Facebook account has been permanently disabled. I have tried using the Facebook help links, submitted my documents and real proof, but I have not received any response from the Facebook team. I have also submitted an appeal to the Facebook team. I always follow the Facebook community guidelines and use my real name on my account. I kindly request you to review and recover my personal Facebook account. Thank you, Facebook Team Email: [redacted] Phone Number: [redacted] Full Name: Athar Hussain Country: India
Reported by GetHuman8207947 on Jumaat, 3 Mac 2023 pukul 12.48
I would like to report an issue with my account. I have been restricted for commenting on two videos related to Amagansett and viral trends by different users. Despite this, the users in the videos used explicit language and insults, yet their accounts remain unrestricted. I demand that Facebook responds and removes the restriction by 1:00 today, Friday 3/3/23. If this is not resolved promptly, I will have no choice but to involve my lawyer. I have evidence to support my claims and will not hesitate to take legal action. Please address this matter as soon as possible. Thank you.
Reported by GetHuman8208003 on Jumaat, 3 Mac 2023 pukul 13.24
Hello, this is Kutina reaching out again. I had to reset my Facebook password several times this week. Just moments ago, I noticed someone accessed my account from a different city. I just changed my password again and am concerned about my payout details and any possible suspicious activity. I've experienced this issue before and only recently restored my payout information. My Facebook username is Kutina Batts. You can contact me via email at [redacted] Thank you.
Reported by GetHuman-battskut on Jumaat, 3 Mac 2023 pukul 21.32

Help me with my Facebook issue

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