Facebook Customer Service Issues

I encountered an issue when trying to access my Facebook account. A message indicated that my password had been changed although I did not make this change, suggesting a hack. Despite multiple attempts to recover my account using my original email and password, the process has not been successful. The recovery options provided involve an unfamiliar email address, preventing me from regaining access. I have searched for my account on a previous device, finding it, but the only recovery method offered is to receive a code via the altered email. When logging in from a different device, it states that my credentials do not correspond to an active account. Given these circumstances, I am seeking guidance on potential avenues to reclaim my account, such as utilizing my former email and phone number before the hacker's interference.

My friend, Ashley Craig Ray, is currently disputing the closure of his account done by you for a violation of an unspecified term. He is experiencing technical difficulties uploading his identification on various devices. The associated account is under the email address, ([redacted]). Any help to assist him in retaining the account would be greatly appreciated, as many important items are still in it. He has not received any emails from Facebook or Meta regarding actions to resolve this matter promptly. Please address this issue urgently as time is running out. My friend denies the allegations and is eager to regain access to crucial information stored in the account.

Hello, For over 2 years, my account has been blocked due to complaints, and my appeal has been under review for the same period without any outcome yet. Whenever I try to log in, I still see the message "Nurlan, you disagreed with the decision on October 10, [redacted]. Review the result here again. People on Facebook can't see your account, and you can't use it. What should I do next? Usually, we need more than a day to review your information, but due to a high volume of reviews currently, it may take longer. If we find that your account complies with our community standards, you can use Facebook again. If we find that your account does not comply with our community standards, your account will be permanently closed, and you cannot appeal this decision anymore." This is an account I've been using for over 15 years and is very important to me. Please help me recover my account.

I have been restricted from Facebook because they say I said something that may go against Facebook policy. Facebook is violating its own policy by allowing these pathetic amendment auditors to fraudulently post videos using someone else's name or channel business name for financial gain. This is felony fraud. The auditor videos contain bullying, hate speech, harassment, and extreme vulgar language, yet Facebook has not taken action against them. It is apparent that the Community Standards Board has double standards in their policy enforcement. I demand that my Facebook restriction be removed and that these fraudulent auditor videos be taken down and banned. I have written letters to Mark Z. and the Better Business Bureau with this complaint, as the board continues to restrict me unfairly. I have been warning Facebook about these fraudulent auditors who constantly violate their policy, but no action has been taken. It is clear that Facebook is failing to uphold the Community Standards Board policy. I hope Mark Z. fires all of them soon. I am awaiting an immediate response.

Dear Facebook Team, I am writing to appeal the unpublished status of my Facebook page, MLBB Gem Sell and Challenge Cup. After being away for a year, I returned to manage the page only to discover it had been unpublished. I understand Facebook has guidelines to uphold community standards. I was unaware of any violation on my page and wish to rectify any issues that led to its removal. I am dedicated to operating within Facebook's policies and guidelines. I am ready to make necessary changes to comply. I have reviewed the rules and believe my page adheres to them. My page is a valuable resource for followers, and I want to provide engaging content. I kindly ask for a reconsideration of the decision to unpublish my page. Thank you for your time and consideration. Sincerely, Htet Arkar Aung Htun

Recently, Facebook made changes to how Marketplace messaging works on Messenger, causing a lot of frustration. As both a seller and buyer on Facebook, I've noticed a decline in responses since the marketplace chat got separated from regular Messenger chat. This has led to a drop in sales because customers are not seeing responses as they are used to. Facebook needs to revert to the previous system or provide clear instructions on how to access the separate chat for Marketplace. Many users are not tech-savvy, and the current setup has made communication confusing for sellers and buyers alike. This change is impacting everyone negatively, and if not corrected, Facebook Marketplace may suffer in the long run. Let's simplify the process to benefit all users on the platform.

Good afternoon, Meta employees. I encountered an issue with my Instagram account, Sovetovteam, which got blocked for allegedly violating terms by threatening someone. However, this claim is false. After proving ownership and being unblocked for 24 hours, I was suddenly kicked out of the account and it showed as blocked. My account holds meaningful videos and connections that are important to me. I have reached out to the supervisory board before, who acknowledged the mistake and restored my account. However, it has now been two weeks since then with no progress. I am feeling desperate as this account is my main way of communicating with loved ones. Please assist me in resolving this matter.

My Facebook account was hacked a few hours ago. The hacker added two emails to my account on 19 Feb [redacted] at 11:27 am (UTC+07) and 11:28 am (UTC+07), respectively. These emails, [redacted] and [redacted], were removed at 11:31 am (UTC+07) the same day. After discovering that my account made a post against Facebook community standards, it was suspended for review. When I attempted to access it later, I found that it had been disabled due to the violation. I am providing details of my device and location for your review. Device: Samsung Galaxy S20+ 5G Location: 6 October City, Giza Governorate, Egypt Emails used: [redacted], [redacted] I have never posted anything abusive or against Facebook standards before. Thank you for your assistance.

Subject: Request for Unlocking my Facebook Account Dear Facebook Support Team, I am writing to request assistance with unlocking my Facebook account. Recently, when I tried to log in, I received a message stating that my account had been blocked for security reasons. I am unsure of what caused the block, but I am willing to provide any necessary information to prove that I am the legitimate owner of the account. I have attempted to reset my password, but it has not been successful. I am counting on your expertise to help me regain access to my Facebook account, as it is crucial for me to stay in touch with my family and friends. Thank you for your assistance, and I look forward to your response. Sincerely, Khadija Lachkar

Hello! I'm Brenda S. and unfortunately, my Facebook account was hacked on May 1, [redacted], and has been disabled. Despite my efforts to recover it within Facebook, I can't progress without access. Now, the verification code for login is sent to the hackers’ email as they changed it, preventing my access. I am unable to modify the email or delete theirs from my account due to the inability to log in. I am stuck and seek assistance. Thank you. - Brenda S.

I am seeking assistance regarding an issue where someone named Daniel Arlie Tanniehill scammed me. He offered to solve my Google access problem by asking for my Facebook password. After doing so, my Margaret Kelly Facebook account has been taken over, and this person is now using it to sell cryptocurrency. My friends have reached out to me about strange notifications they are receiving from "me." Despite changing my password, the hacker continues to exploit my friends through my compromised account. I am unable to contact Facebook for help. I fear my friends might fall victim to his scheme or get hacked. My email has also been compromised. While I can still receive messages on my phone at [redacted], I am at a loss on how to protect my friends and regain control of my accounts.

My personal account has been hacked, and the primary phone number has been changed to a WhatsApp number. Despite multiple attempts to reset the password, I have not received any codes on my phone or email. Although I managed to add a backup email for the reset code, I encountered an error message when trying to enter it. This situation is concerning as my personal account is linked to my business account, for which I also do not have access to the password. I urgently need help to regain access to my personal account, reset the password, and then secure my business account. This issue has persisted since Friday the 17th, and I seek assistance in resolving it promptly.

I am seeking help because my business has been hacked numerous times recently, creating issues for my small business, Wicked Plant Co, as I cannot reach out to clients or promote my new page. Despite changing my password, my account was shut down shortly after. This has prevented me from engaging with my followers and adding products to sell on Instagram. I have contacted support multiple times but have not received any assistance. I have taken measures to remove any spyware from my devices and would like to establish two-factor authentication to prevent future breaches. I am feeling lost and unsure of what steps to take next.

My account under the name Saleem Shaik has been disabled by the community. I am confident that I have followed all the rules and guidelines set by your platform, and I hold respect for your community guidelines. I firmly believe that there has been a mistake, and I kindly request a review of my account to promptly reactivate my Facebook profile. I rely on this account for connections on other platforms like PUBG Mobile and Instagram, as well as various apps from the Play Store. Despite following all guidelines, my account was unexpectedly disabled. Please expedite the review of my ID and consider updating your reporting system. Thank you for your attention to this matter. Account name: Saleem Shaik Date of birth: 30/04/[redacted] Linked account number: [redacted]

Dear Facebook Support Team, I am reaching out to inform you that my Facebook account was hacked on 21/02/[redacted]. The hacker changed my recovery email, password, and removed my phone number. I am concerned that my account is compromised and urgently need your help to recover it. The phone number linked to my account is [redacted]. The previous recovery email, before it was changed by the hacker, is [redacted] The username connected to my Facebook account is Pavitra Gupta. Unfortunately, I can no longer access these and am unable to reset my password or regain entry to my account. I kindly ask for swift action to investigate this incident and assist me in reclaiming control of my account. Any help you can offer in addressing this matter promptly would be greatly appreciated. Thank you for your prompt attention. Best regards, Pavitra Kumar Gupta

Dear Facebook Support Team, I am contacting you to report that my Facebook account under the username Pavitra Gupta was hacked on 21/02/[redacted]. The hacker changed my recovery email, password, and removed my phone number. I suspect my account has been compromised and I need your urgent help to recover it. The phone number linked to my account is [redacted], and my previous recovery email, [redacted], was changed by the hacker. I am unable to reset my password or access my account due to these changes. I urge you to promptly investigate this situation and assist me in regaining control of my account. Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance. Warm regards, Pavitra Kumar Gupta

Good morning, Facebook team. I am Leonela María Celis, and I have an issue. My account was hacked, and they changed my password and recovery email. I need your help to resolve this as the hacker is posting inappropriate things and defaming me to my friends and family. If possible, I would like you to call me so I can explain better what happened. My number is +57 [redacted] [redacted] 72 44, and my email is [redacted] I hope for your prompt assistance. Thank you in advance. Sincerely, María Celis.

Two days ago, my Facebook account was hacked, and the hacker took control of my account along with my business page that was attached to it. I tried the recovery steps, but the hacker changed the email and phone number associated with my account, making it difficult for me to regain access. Additionally, my original email linked to the account is inaccessible. I reached out to an [redacted] number provided online claiming to be from Facebook, but they ended up withdrawing money from my bank account. I have created new pages, but I am eager to reclaim my original pages as they hold precious memories and videos, including ones with family members who have passed away. My name is Cristyn C., and my profile picture features a photo of me with my dad from my childhood.

My account has been blocked, and I am uncertain why. I have never posted anything that could harm others. My shared content has been harmless and mostly consisted of amusing stories. I've tried contacting support and filling out forms, but it has been two weeks with no resolution. Facebook and Instagram are significant to me as they hold ten years of cherished memories, contacts, and professional connections. The past two weeks have been filled with tears, loss of appetite, and isolation due to this issue. I desperately plea for the unblocking of my accounts as they are crucial for my well-being and future. These platforms hold immense sentimental value and losing them would greatly impact my life.

Hello, good morning. I am Saarminn Ganesh Ram, and I have been using Facebook for over 10 years. Unfortunately, I am unable to access my old Facebook account due to issues with code generation, and I have also lost my old phone. I am now using a new phone and a new phone number. Although I still remember my email and old phone number, when I try to log in, I can only change the password because it sends a code to my old number [redacted], which I no longer have access to. I would appreciate any help in recovering my account and removing the old phone number from the settings. Thank you for your assistance in this matter as I have been a Facebook user for over 6 years. Thank you.