Facebook Customer Service Issues

Archive 1740

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1740. It includes a selection of 20 issue(s) reported March 6, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Facebook page was taken over, and Facebook disabled it permanently for alleged community standards violation. Initially, it was temporarily disabled due to suspicious activity, but now they won't review it again. Moreover, the same individual gained access to my Instagram page before that, known for hacking, identified as Jeryy Avenaim. How can I resolve these issues? I rarely use Instagram, yet he has posted my Facebook pictures there.
Reported by GetHuman-cowkeepe on الإثنين ٦ مارس ٢٠٢٣ ٢٢:٥١
I attempted to create a Facebook account, but I received a message stating I am temporarily blocked for allegedly misusing a feature by going too fast. This is confusing to me as I have never used Facebook before. The same thing happened when I attempted to join about a year ago. Recently, a website prompted me to access my "Facebook account," and when I clicked on it, the same message appeared. I am unsure of what this means and how to proceed.
Reported by GetHuman8215995 on الثلاثاء ٧ مارس ٢٠٢٣ ٠٠:٠٨
Dear Sir, I recently encountered a 30-day warning issue with my personal Facebook account. I am confident that I have followed all of the Facebook Community Guidelines and have even uploaded my real ID card with accurate information and photos. I want to highlight that I never post any sexual content on my account. I kindly request a review of my personal Facebook account and ask for assistance in recovering it. Thank you, Facebook Team Email: [redacted] Number: [redacted] Password: [redacted]
Reported by GetHuman-xiddiq on الثلاثاء ٧ مارس ٢٠٢٣ ٠٦:٤٩
Dear Sir/Madam, I am Lucy, the administrator of the Facebook account "Cece Buying China to Jamaica," which has recently been restricted. We specialize in semi-online shopping from China to Jamaica, striving to provide the best products and services to our clients. I believe this is a shared goal we all work towards. Communication through Facebook is essential for me to connect with friends and business partners. I always adhere to Facebook's policies and never intentionally violate them. Any deviations must have been unintentional. If possible, please provide guidance on how to resolve this issue. Your feedback or suggestions would be greatly appreciated. Best Regards, Lucy
Reported by GetHuman-luzhuwu on الثلاثاء ٧ مارس ٢٠٢٣ ٠٨:٤٢
Hello Facebook Team, I have been using my personal Facebook account for the past 14 years. I always adhere to the Facebook Community Guidelines by not posting any illegal or sexual content. However, my account has been disabled. I have submitted my documents for your review. Please check them carefully and reinstate my account. I kindly request your prompt assistance in resolving this matter. Thank you, Facebook Team.
Reported by GetHuman8216655 on الثلاثاء ٧ مارس ٢٠٢٣ ١٠:٥٥
During the election, I was under a lot of emotional stress which led me to make inappropriate posts on Facebook. Consequently, I received a one-month suspension from the platform for my actions. Unfortunately, I missed the email detailing the appeal process, and by the time I realized it, I had lost access to my account. This has resulted in me losing contact with over [redacted] individuals, including neighbors, friends, high school friends, army buddies, and family members. Moving forward, I have reflected on my behavior and am committed to behaving appropriately on Facebook should I be granted another opportunity. - Kenneth Blaze
Reported by GetHuman-strongun on الثلاثاء ٧ مارس ٢٠٢٣ ١٤:٠٦
Dear Sir or Madam, I have been blocked twice and asked for proof of identity as Steinier Dominique. I am frustrated and losing patience with this situation. My Facebook account is linked to my work, causing me to lose valuable time. Please restore access before the weekend to avoid legal action. I will consider filing a complaint for harassment due to the repeated blocks. This issue also affects Miss Van Mechelen Lydia, who is a colleague. Her contact number is +[redacted]5. I urge you to resolve this matter promptly to avoid further escalation. Sincerely, Steinier Dominique
Reported by GetHuman-steinier on الثلاثاء ٧ مارس ٢٠٢٣ ١٨:٤٧
Hello, my personal Facebook account has been permanently disabled. I have followed all Facebook community guidelines and have confirmed my identity with Facebook. There were no posts or illegal activities on my account. I had personal data stored in it. However, the security system disabled my account without any reason after someone reported it. I submitted my official documents to the Facebook team two days ago but have not received any response. I kindly request to reopen my account at your earliest convenience. Thank you. Name: Md. Lijanur Rahman Nadim Date of Birth: 21/July/[redacted] Email: [redacted]
Reported by GetHuman-mdlijanu on الثلاثاء ٧ مارس ٢٠٢٣ ١٩:٢٠
Dear Facebook Team, I am reaching out to report that my Facebook account has been compromised, and I am unable to access the original email linked to it. The email associated with my account has been changed by the unauthorized user who gained access to my profile. I want to stress that I no longer have control over the original email address used for this account, rendering the password reset option ineffective. Despite this, I can offer any necessary details to confirm my ownership of the account. Please specify the information required for the account recovery process. I am prepared to provide any essential documentation or evidence, including government-issued identification, to validate my identity. Thank you for your assistance and understanding. I am ready to supply any additional details to facilitate the resolution. Best regards, Chauvet F.
Reported by GetHuman8218213 on الثلاثاء ٧ مارس ٢٠٢٣ ٢٢:٣١
Subject: Assistance Needed with Hacked Facebook Account To the Facebook Team, I am reaching out to report that my Facebook account has been compromised, and I am unable to access the email linked to it due to the hacker changing the associated email address. I want to stress that I no longer have control over the email address linked to my account, making it impossible to reset the password. I can provide any necessary details to verify my ownership of the account. Please advise on the specific information you require for account recovery. I am prepared to submit any requested documentation, including government ID, to validate my identity. Thank you for your assistance and cooperation in resolving this matter promptly. Warm regards, Chauvet F.
Reported by GetHuman8218213 on الثلاثاء ٧ مارس ٢٠٢٣ ٢٢:٤٦
My Facebook account was hacked on 3/4/23, resulting in my account name changed to Amelia Harris and my email altered. I've been using the name Carmela Marra Hagan for years, with many photos of my children. A friend reported the hacked page, leading to its suspension for [redacted] days. Despite trying to log in using my cell phone, I can no longer find my original account under Carmela Marra Hagan. My cell phone is now linked to three fraudulent accounts: Amelia Harris, Carmela Hagan (unrelated to me), and Sad Sad. I urgently need assistance to regain access to my old account, as it contains crucial contacts and memories.
Reported by GetHuman8218277 on الثلاثاء ٧ مارس ٢٠٢٣ ٢٣:١١
To whom it may concern, My Facebook account has been hacked, my email address has been removed, and the password has been changed. I am unable to access it now. I received a written warning from Facebook two weeks ago, but I missed it in time. Facebook notified me that the changes were made from Hanoi, Vietnam. I have attempted the recovery options provided by Facebook, but the password reset codes are being sent to the new email address in Vietnam. What steps can I take to regain access to my account?
Reported by GetHuman-jannikma on الأربعاء ٨ مارس ٢٠٢٣ ٠٨:٤٣
My Facebook account is currently locked and I am unable to verify it with an ID. Since I don't have a valid ID, I need an alternative solution to access my account promptly. The Code option would be greatly appreciated to regain access to my account swiftly. Account Details: First Name: ন য় ন Surname: দীপ Email: [redacted] Phone Number: [redacted] Country: India
Reported by GetHuman8219507 on الأربعاء ٨ مارس ٢٠٢٣ ١٥:٥٥
I was informed that 2 of my posts were flagged for not meeting community standards on Facebook, but I was not given specific details on why. One instance was a recipe repost and another involved a Snoopy cartoon. I find it puzzling that harmless content like recipes or cartoons would be considered offensive. I believe there should be clearer communication with users regarding why their posts are flagged and how they can address any issues. It's frustrating to receive these notifications without an explanation that makes sense.
Reported by GetHuman8220242 on الأربعاء ٨ مارس ٢٠٢٣ ٢٠:٣٦
On the marketplace, I am trying to set the delivery method to pickup only. I accidentally clicked on the shipping option and now can't revert to pickup only for my new listing. All my previous listings are for pickup only. The new listing won't be released unless I set up a shipping account, which I don't want to do. The system is not allowing me to publish the listing without establishing a shipping account. I need help changing the delivery method back to pickup so I can publish the new listing correctly.
Reported by GetHuman8220867 on الخميس ٩ مارس ٢٠٢٣ ٠١:٥٦
Hello, I have a personal Facebook profile under the name Ulrike Salzer and a Facebook page called LudoLoasis that was created on a PC in [redacted] for a volunteer association I was involved with. I am trying to separate the LudoLoasis page from my profile. I have successfully given admin rights to a new person named Cheyenne César, but I am unable to remove my own access. Although it shows in the history that I have granted full rights to Cheyenne, on the specific page for people with access, she does not have admin or removal rights. Can someone please assist me with this matter? My account and page are in French in case that makes a difference. Thank you. Best regards, Ulrike
Reported by GetHuman8221226 on الخميس ٩ مارس ٢٠٢٣ ٠٨:٣١
Hello Team Facebook, My Facebook account has been hacked. When I try to log in, it shows me that the password is incorrect and has been changed. I also tried to reset my password, but the hacker has changed the phone number and email associated with the account, leaving me locked out. I am submitting my identification to prove that I am the rightful owner of this account. Please take appropriate action. Account Link: [redacted] Yours Faithfully, S.K.
Reported by GetHuman8221230 on الخميس ٩ مارس ٢٠٢٣ ٠٨:٣٧
Hello Support, I've come across an unofficial Facebook page called "Hundeplatz Dvg-Mv Buir (/pages/Hundeplatz-Dvg-Mv-Buir/[redacted][redacted])" that seems to have been created automatically due to people showing interest in the place. I'm the webmaster of the official dvg-mv buir homepage (dvg-buir.de), and I'd like to create an official Facebook page to share news and information with all interested individuals. I tried to register the page with the email address [redacted], but it was immediately blocked due to the existence of the unofficial page. During the unblocking process, they requested a picture, but I'm unsure if this is the correct procedure to unblock the official account. I also need guidance on how to transition the unofficial page to our new official page while retaining its history. Any suggestions on how to perform this migration effectively would be greatly appreciated. Thank you in advance
Reported by GetHuman8221328 on الخميس ٩ مارس ٢٠٢٣ ٠٩:٥٤
Hello, The original administrator of the Akwaba Gospel Choir page designated me as an administrator and left the page without explaining that I needed to take any action. I was not aware that I needed to accept administrator rights to maintain the page. Now, neither the former administrator nor I have access to the page. What can be done in this situation? Thank you in advance for the assistance.
Reported by GetHuman8221390 on الخميس ٩ مارس ٢٠٢٣ ١٠:٥٧
My Facebook account has been compromised. Despite multiple attempts to recover it, it has been hacked again. I have provided my passport photo twice during the recovery process, but the account was still stolen back. A different email has been added to the account without my permission. When using the recovery tools, I receive a 6-digit code, but upon entering it, I get an error message saying it doesn't match. I've tried various methods to enter the code, but the error persists. I now wish to have the account permanently deleted to prevent the unauthorized user from accessing my personal information. The name on the account is Lora Wanamaker Kane, and my login email is [redacted]
Reported by GetHuman-loraann_ on الخميس ٩ مارس ٢٠٢٣ ١٣:٣٤

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