Facebook Customer Service Issues

I am seeking assistance for a friend, Rahn B., a New Orleans local with a small business. His personal and business pages were hacked, and the hacker scammed many by pretending to be him, resulting in financial losses for his friends. Rahn is a community activist, not financially well-off, and highly values his nearly [redacted] contacts. He operates a local ice cream shop and teaches gardening. His main concern is regaining control of his business page and ensuring the scammer is no longer linked to his profile. Despite multiple reports from friends, Facebook has yet to take action, so intervention is necessary to resolve this issue promptly.

Dear Sir/Madam, I am reaching out to report that my Facebook account has been compromised, leading to illicit activities. The profile details and access to my account have been altered, resulting in my inability to log in as Facebook has deactivated it. Despite having two-factor authentication in place, I have neither shared my credentials nor received alerts of any unauthorized login attempts. I am greatly troubled by this breach and urgently seek your support in addressing this matter. Kindly investigate and take necessary steps against the individual responsible for the unauthorized actions on my account. I kindly request your assistance in connecting me with a member of the Facebook team to aid in recovering my account and preventing any future misuse. Thank you for your swift attention to this issue. Sincerely, S.I. Ulah

My 86-year-old mother, Rita G., encountered an issue with her Facebook account after a power outage. Due to a previous hacking incident, I had set up a complex password. With the power back on, Facebook prompted for the password. Rather than troubling me at work, she attempted to reset it independently. Unfortunately, they did not contact me, and when Facebook sent a code, they unknowingly reported it as a fake request. Consequently, Facebook blocked the account. Upon investigating today, I noticed that the security email displayed was not linked to mine. How can we go about recovering and restoring her account?

Hello, I am seeking assistance with a Facebook account issue. Yesterday, my account was compromised and subsequently blocked by Facebook after unauthorized activity. I successfully went through the account recovery process, only to have it blocked again immediately. Now, whenever I attempt to log in, I receive a message stating that the block on my account is permanent and cannot be reversed. I am perplexed by this decision as I have not violated any of Facebook's terms and am unsure of the next steps to rectify this situation. Facebook is crucial for my communications, and this issue is distressing. Thank you for any guidance you can provide.

Bonjour, Je vous contacte car j'ai rencontré un problème avec mon compte Facebook qui a été piraté. J'ai été informé par un e-mail de Facebook concernant une activité suspecte sur mon compte, mais en tentant de signaler l'incident en sélectionnant "Ce n’était pas moi", mon compte a été désactivé involontairement. Le pirate a modifié le numéro de téléphone et le nom de mon compte pour Jerry Avenaim, au lieu de Dany Janvier. Je suis inquiet car je ne peux pas accéder à mon compte, ce qui affecte mes activités professionnelles liées à mon adresse e-mail biobazar[gmail]. Des groupes et pages professionnels sont associés à ce compte. Les liens vers des groupes d'aide non officiels pour les utilisateurs ayant rencontré le même problème avec Jerry Avenaim sont les suivants : Jerry Avenaim compte piraté : [redacted] et récupération du compte piraté de Jerry Avenaim : [redacted] Facebook n'a pas fourni de support technique adéquat, donc toutes les suggestions sont les bienvenues pour résoudre cette situation. Je sollicite votre aide afin de récupérer mon compte Facebook et vous fournirai les informations nécessaires pour prouver ma légitimité en tant que propriétaire. Merci pour votre assistance. Cordialement, Dany Janvier

Hello, my name is David Gatlin, and I faced an issue today, on March 9, [redacted], when trying to create a Facebook account. I answered the required questions correctly, received account number [redacted], but then was told I couldn't access the account due to using what they claimed was a false name. I assure you that I used my actual birth name. Could this denial be related to taking over my brother's cell phone payments? I am eager to resolve this matter promptly so I can engage on social media. Kindly reach out to me at [redacted] at your earliest convenience to help me address this problem. Thank you for your time and support in resolving this issue.

Md., you have received a decision on December 9, [redacted]. Please check back here for the result. Your account on Facebook is currently not visible to others, and you are unable to use it. Typically, it takes a little over a day to review your information, but due to the high volume of reviews, it might take longer this time. If we determine that your account complies with our Community Standards, you will regain access to Facebook. However, if we find that your account does not adhere to our Community Standards, it will be disabled permanently, and you will not be able to appeal this decision.

Hello, I have been trying to contact support since the 19th of February because my account was hacked. Unfortunately, I have not received any assistance and it seems like the hacker is still accessing my account. I have submitted my ID multiple times, but the hacker continues to gain access using my phone number and profile. They even attempted to make purchases using my email. I believe they are using my phone number to bypass security measures. Currently, the only devices connected to my account are my computer and Android phone. The hacker is located in Abidjan, while I am in Italy, but frequently travel to France for work. I am in desperate need of help to regain control of my account. Thank you, Aless Andra

Attention Facebook Team, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account for allegedly violating Facebook Community Standards. I have submitted all the necessary identification to prove my authenticity and request the reopening of my account. I kindly ask you to review my appeal and reactivate my Facebook account promptly. Thank you for your assistance. Sincerely, Nayemul Islam

Hello, I am Geeta Chirag. I recently upgraded my mobile phone. Now, I am attempting to log in to my Facebook account, but I have forgotten my password. When trying to reset the password, I found that my login email id, [redacted], is currently deactivated, and I am unable to access it. Therefore, I cannot reset my password or access my Facebook account. Also, I did not link my phone number to my account. I kindly request your assistance in helping me log in to my account. There are many cherished memories on that account, and it is essential for me to regain access.

Recently, my Facebook account, under the name Norris Van Dadal, was hacked by someone named Jerry Avenaim. I received a notification from Meta stating that my account had violated community standards. When I attempted to log in, I was unable to access my photos, profile, pages, customers, and contacts. Despite my attempts to reconcile with Meta, my account was ultimately deactivated. Strangely, even my phone now prompts me to log in as Jerry Avenaim, which is not me. I have tried to reach out for assistance, but sadly, I have encountered more scammers online than genuine help.

Hello, I am experiencing difficulty with the forgot password feature on my Facebook and Messenger accounts. While I am able to automatically log in on my mobile phone, I cannot recall the password for login. Therefore, when attempting to log in on another mobile device or laptop and selecting the "Forgot password" option, I encounter issues. Despite the information indicating that a 6-digit code will be sent to my email address, I have not received the code, preventing me from logging in. I would appreciate your assistance in resolving this matter by providing a solution for changing my password or ensuring that the code is delivered to my email address.

Hello, I am reaching out regarding a breach of my Facebook account on [redacted], which was changed to [redacted] around 8 a.m. this morning (03/10/[redacted]). I am puzzled because there was a login code, backup address, and a very lengthy password, yet someone was still able to circumvent your system. Now, we are being asked to verify our identity. The account was created with a pseudonym, so we can only provide the IP addresses associated with it: 5.50.[redacted].[redacted], 82.65.[redacted].[redacted], and 78.[redacted].20.3, along with our phone number ([redacted]). I believe I had set up a trusted account (Vøltârüis Sÿlvêstre) linked to [redacted] I want to confirm that the individual responsible cannot have had all the necessary information to access the account.

Hello, I am Mustafina Sabina and I am reaching out for help. Three days ago, my Instagram account, @sabina_aoqi_magician, was unexpectedly blocked. The account showcases our life and work in the circus and does not contain any prohibited content. My husband and I, both illusionists, use the platform to share our experiences and entertain our followers with magic tricks. We have always abided by Instagram's guidelines and have never engaged in any inappropriate conduct. I kindly seek assistance in resolving this issue and having my account reinstated. Your help in unlocking my account would be greatly appreciated. Thank you for your support. LOGIN: @sabina_aoqi_magician EMAIL: [redacted] Phone Number: +[redacted][redacted]

I have been trying to post on my wall since 10am and I'm unable to do so. It won't post and prompts me to try again. Despite restarting my device, it's still not working. I even attempted to log out, but now after four hours of failed attempts to post, when I try to open the app, a blank page appears with a loading wheel in the center, but it still doesn't open or work properly. Can you help me? My name is Mari Ángeles ventaja Álamo, and my Facebook email is [redacted] Please contact me at [redacted] Thank you. Warm regards.

I am experiencing the same issue. My profile and background pictures were changed to Jerry Avenaim's images. Two bots/fake friends were added. I quickly took action by removing the suspicious friends, changing my password, and investigating further. Unfortunately, I discovered that multiple ads were created on my business page without my consent. Additionally, disturbing images were posted, leading to reports by the fake accounts. As I attempted to secure my account by logging out all users, my account got frozen. Facebook is requesting my ID for verification, but it's being rejected due to the altered name and image on the platform. I am seeking advice on how to request a manual review of my account to resolve this issue promptly.

My Facebook account has been frozen due to suspicious activity. I noticed that a hacker had changed my profile picture, added two unknown friends, and set up multiple ads on my business page without my consent. To address this, I removed the new friends, changed my password, and tried to log out all users from my account. Unfortunately, the account got frozen before I could complete the process. Now, Facebook is requesting my ID to unfreeze the account, but the information doesn't match due to the changes made by the hacker. I'm looking for advice on how to request a manual review of my account to resolve this issue.

I am unsure of what transpired. Recently, I received a notification from Facebook regarding a violation without clear details. When asked to agree or disagree, I stated I disagreed as I believed I hadn't committed any wrongdoing. Following their instructions, I submitted a screenshot of my driver's license. However, after 14 days, my Facebook account was permanently disabled citing failure to comply with community standards. I have attempted to contact Facebook without success, and unfortunately, they have not responded to my inquiries. I find it frustrating that I am unable to regain access to my account despite not breaching any rules.

My account, belonging to Barry Brown with the email address [redacted], has been hacked. The hacker has gained access to both my email and Facebook accounts. They altered the recovery information and are now attempting to extort money from me. I have already reported this incident to the police and have kept the emails the hacker sent me regarding my accounts. The hacker is demanding $10,[redacted] from me, threatening to post false information if I do not comply. I have been unsuccessful in reaching out for help from Facebook support. My only hope now is to have others report the fraudulent account created by the hacker so that Facebook can take action and shut it down. It is distressing to no longer have control over one's own account and witness someone trying to damage your reputation. Even the authorities are uncertain about how to contact Facebook for assistance. Dealing with big tech companies can be quite challenging.

Someone messaged me asking for a code that was sent to my Gmail. Unfortunately, I provided the code, and they used it to hack my Facebook account. They somehow blocked the recovery codes, making it hard for me to regain access. The hacker later demanded $[redacted] for me to regain control, and when I refused, they locked me out completely by changing my phone number, email, and other login details. Now, they are sending inappropriate pictures from my Messenger to my contacts on Facebook and trying the same strategy to hack others. While my Instagram was also compromised, I was able to recover it.