Facebook Customer Service Issues

I received a message on Facebook last Friday stating I had [redacted] days to verify my profile. Shortly after, I couldn't log in, and upon checking my email, I found 6 emails regarding payment ads limit increase. Despite trying to recover my account, I couldn't access it. The email associated with the account is [redacted], and the profile name is supposed to be JDM cars but now shows as Jeryy Avenaim during password recovery attempts. I'm at a loss as my business page is linked to this account, and I can't access it. Any suggestions on how to unlock it would be greatly appreciated.

Hello, yesterday night, my Facebook account was hacked. I tried to recover it, but the hacker activated two-factor authentication. I changed my password, but Facebook requires a code for account recovery. Unfortunately, the code didn't arrive on my phone or email. I attempted to verify my identity by submitting documents, but the feature didn't work. My account is disconnected from all devices and linked to my Messenger account. I need assistance. Thank you.

Subject: Appeal to Facebook Hi Facebook Team, I am a genuine user of this account. Unfortunately, your security system has mistakenly disabled my personal Facebook account. It was deactivated based on a violation of Facebook Community Standards. I have submitted all necessary identification to support the reinstatement of my account. I kindly request your prompt assistance in reviewing my appeal and reactivating my Facebook account. Thank you for your attention. Regards, G.S. Email: [redacted] Phone: [redacted] Location: India

My account was permanently suspended despite my repeated emails explaining it was hacked, with evidence. I am devastated as it held messages from deceased loved ones. The platform's support is ineffective, asking for verification due to suspicious activity. After I complied and secured my account, it was banned, leaving me unable to access my Facebook and Instagram.

Dear Facebook Support Team, I am writing to report that my account has been hacked by someone from Vietnam. The hacker has taken control of my advertising account and has been posting terrorist images on my account. I am very concerned and request your help in recovering my account. Despite attempting to reset my password, the hacker has changed my recovery email and phone number, preventing me from regaining access. Please investigate promptly and remove the unauthorized content to restore my account. Let me know if you need more information from me. Thank you for your assistance. Sincerely, I.B.

Hello, I would like to report that my Facebook account was compromised on December 2nd. Unfortunately, the hackers managed to access my credit card and banking details, resulting in my account being disabled. I have reached out to the district attorney in hopes of finding a resolution, but have not made any progress. My Facebook account is under the name Cory Wilson Derer. It is disheartening that we heavily rely on Facebook for scouting and school-related activities, and now we are unable to access these important resources. I am particularly distressed because I am the owner/administrator of our public Girl Scout and Cub Scout pages, such as the Girl Scouts of Daniel Boone and Daniel Boone Cub Scout Pack [redacted]. Despite having other admins on these pages, we are unable to update or add any information. This situation has disrupted 15 years of community service that we have collectively contributed to. I am deeply disappointed by these events. Sincerely, Cory Derer

Hello, I've been dealing with a hacked account for two weeks now, and I'm struggling to reach out for help. The hacker even took over my phone number and linked it to another phone, which is: +[redacted] [redacted], a number I haven't verified. I can't regain access to my account because I can't receive the second verification on my cell phone. I had to get a new phone because the hacker compromised my old one. It's been nearly two weeks now, and despite receiving notifications from my Facebook friends, I can't reply. -Anita Loomis

On March 1, [redacted], please return here for updates regarding your account status. Currently, your Facebook account is not visible to other users as it's under review. The review process typically takes a little over a day. Facebook aims to assess all accounts before deactivation, though during peak periods, immediate review may not be feasible. If your account is deemed compliant with Community Standards, you will regain access to Facebook. However, if it's found to violate these standards, the account will be permanently disabled, preventing further use.

I had an account under the name Chandini Devi since [redacted], and I used it until the beginning of [redacted]. However, due to personal reasons, I stopped using my Gmail and Facebook accounts and also got rid of my mobile phone, along with any recovery email addresses. Now, I am unable to access any of them as I have forgotten my passwords. One day, I managed to open Facebook to post a photo, but since then, I have been unable to access it in any way. Can someone assist me in recovering my Facebook account and, if possible, my Gmail account?

My account got hacked, and the hacker changed the two-factor authentication to include their email and phone number. Despite my email working, I can't receive the verification text on their phone. It seems impossible to regain access. My primary email address or phone number ([redacted]) was replaced by ([redacted]) on Friday, March 10, [redacted], at 3:24 p.m. (UTC+07). They haven't provided their phone number. What should I do? Have I lost my account forever, or is there hope for recovery?

My account was hacked, and the hacker changed the two-factor authentication methods to email and phone. Even though my email is still functional, I cannot receive texts on their phone, making it impossible to recover my account. On Friday, March 10, [redacted], at 3:24 p.m. (UTC+07), my email addresses [redacted] and [redacted] were added to my account along with their phone number. What should I do now? Have I lost my account forever, or is there hope for recovery?

My business page, Vered Hair Salon Los Angeles, has been hacked. I have proof as I accessed the login page using my phone number and noticed that the email addresses used are unfamiliar and filled with random letters and numbers. Despite numerous attempts to seek help from Facebook over the years, I have been unsuccessful. They either deny the hack or encounter errors when trying to recover the account using my phone number for verification. Any assistance would be greatly appreciated.

On March 8, [redacted], my Facebook account got locked when I accessed it on my laptop. I have been struggling to unlock it ever since. I urgently need my account unlocked. I have attempted multiple times to unlock it, but I am not receiving the necessary codes. Facebook is now not accepting my email because they claim it was misused. I have followed the instructions on the screen, but the issue persists. Your assistance in resolving this matter would be greatly appreciated.

My primary Facebook account was hacked, and the hacker changed the two-factor authentication settings, adding their email and phone number so I can't reset my password as they are the ones receiving the texts. The Facebook help pages only assist users without two-factor authentication, making it impossible for me to recover my account. I've had this account for over 20 years.

My account was compromised from Vietnam, and the name was changed from Joel Hines to Lilly Collins. The hacker altered the password and added a new recovery email. When attempting to reset the password, I received an email stating that the account is permanently deactivated due to suspicious login activity. Given this strange activity, it is evident that my account has been hacked. I have been a Facebook user for over 12 years and have significant connections linked to this account. I am willing to provide any necessary verification to regain access. Kindly assist me in resolving this issue. You can reach me at [redacted] Thank you, Joel Hines

Hello Facebook Team, I trust this message finds you in good health. My Facebook account under the name "Gloria Bube Anyalebechi," contact number: [redacted]5, and email address [redacted], was compromised yesterday. I've attempted to regain access to the account without success. The intruder altered my email, password, and phone number associated with the account. I kindly request your prompt assistance in recovering my account as this is time-sensitive. I eagerly await your speedy response and aid with this issue. Warm regards, Peace A.

I am reaching out regarding the issue I mentioned in my previous email about my hacked Facebook account. I urgently ask you to investigate this matter promptly as my personal photos and information are in jeopardy. I am hopeful for your swift assistance. Please see the attached screenshot for reference showing that when I attempt to reset my account password, the verification code is being sent to a different email address. The correct recovery email address should be [redacted] or [redacted] Please address this matter as soon as possible. Thank you.

I recently deactivated my Facebook account that I hadn't used in 7 years. After managing to access my old email and update the password for the account, I received messages from Facebook indicating that I could log in again. However, despite entering the correct email and password, I was prompted to unlock the account. I submitted my ID as requested, but after waiting for 24 hours for a response, I encountered the same issue when trying to log in again. I am unsure how to proceed to resolve this matter.

Hello, my account [redacted] belonging to Bastien Labat has been disabled, and I am very sad about it. I have tried to recover it using my ID or passport, but it was unsuccessful. A hacker took control of my account and posted photos of Ben Laden for fun. The Facebook robot assumed I was a terrorist and permanently blocked my account. How can I regain access to my account, or if not possible, at least retrieve my personal information and data? I have been on Facebook since [redacted] and have never posted anything illegal. Thank you very much.

I received a notification that my Facebook account was locked on March 7, [redacted], due to suspicious activity. It is crucial for me to regain access to this account as it holds significant importance to me. Kindly assist me in unlocking it by providing a code option for verification. I am ready to verify my identity to ensure the security of my account. Thank you.