The following are issues that customers reported to GetHuman about Facebook customer service, archive #1689. It includes a selection of 20 issue(s) reported August 28, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Dear Facebook Team,
I am a legitimate user of my Facebook account. Unfortunately, your security system mistakenly disabled my personal Facebook account, citing a violation of Facebook Community Standards. I have provided all the necessary identification to support my appeal for the reopening of my account. I kindly request that you review my appeal promptly and reinstate my account at your earliest convenience.
Thank you,
R
Dear Facebook Team,
My Facebook account has been disabled incorrectly, and it is urgent that it is reopened. I kindly request that you address this matter promptly.
Full Name: S. Debnath
Email: [redacted]
Phone Number: [redacted]8
Country: Bangladesh
Reported by GetHuman-devmongo on Sunday, August 28, 2022 1:36 PM
My Facebook account has been disabled! How can I recover a disabled Facebook account? If your Facebook account got disabled, here is a video to watch. It covers topics like account recovery, dealing with disabled Facebook accounts, and Facebook community standards. If you are also facing this issue, check it out for possible solutions and steps on how to recover your disabled Facebook account.
Reported by GetHuman7762434 on Sunday, August 28, 2022 1:56 PM
Dear Sir, I kindly request that my account be reinstated as it will be a month soon since it was disabled. I have not received any messages from your support team on my Facebook account. I assure you, I have not done anything wrong. My account is under the name Aamer Idrishi and is linked to the phone number [redacted]. I urge you to verify and lift the review from my account. I am puzzled why my account was closed without any prior warning. I would have willingly changed my password if given the chance. Please, restore my account. I am reaching out in earnest, hoping for your assistance. My account seems to have been hacked. I request you to resolve this issue and allow me access to my account. Thank you for your understanding.
Reported by GetHuman7762637 on Sunday, August 28, 2022 3:51 PM
Hello,
Yesterday, while on Facebook, I received a notification in my cosplay FB account to confirm my details within 30 days due to alleged activity breach, which I believe was not done by me. I found the action taken by Facebook to be incorrect as I was not shown the specific comment or post that supposedly violated the community standards.
Additionally, my account got restricted for a comment where I quoted Ripley from the Aliens movie, joking about spicy food with the phrase "it's the only way to be sure." Facebook flagged it as inciting violence, which was not my intention at all.
I was then notified that the issue was related to abuse, which confused me as I am not someone who engages in such behavior online. I'm unsure if my account was hacked or if the Facebook bots misunderstood the context of my words. I'm still waiting for my account to be reviewed, and I hope the situation gets resolved soon.
Reported by GetHuman7763079 on Sunday, August 28, 2022 7:43 PM
Our high school's Instagram account, @assumptionsac, is inaccessible as we are locked out and need email or phone verification. The former teacher who created the account no longer works here, and her school email is gone, while the phone number connected to the account is unknown. We are preparing for a school orientation day on August 31st to fundraise for the upcoming year, and it's crucial for us to regain access to inform students in advance. Despite numerous attempts, we have not been able to reach Instagram for a solution. I can verify that the account ownership was transferred to me and provide login evidence if required. Your prompt assistance in resolving this issue would be greatly appreciated.
Reported by GetHuman7763535 on Monday, August 29, 2022 1:23 AM
I recently sold my cell phone and got a new one. I reset my old phone to factory settings. Now, I'm having trouble logging into my Facebook account on the new phone because my old password is not working. I'm attempting to recover my account using my Yahoo email, but I'm not receiving the verification code. It seems like the code is going to another provider, which I discovered is my internet service provider.
Reported by GetHuman-marybabs on Monday, August 29, 2022 2:08 AM
My Facebook account was hacked, leading to policy violations and suspension. The hacker misused my credit card to run ads, potentially violating policies, resulting in financial loss. This incident caused the disappearance of my personal Facebook, business page, and Instagram, along with valuable career contacts amassed over 20 years.
I have reached out to multiple support emails linked to Facebook, outlining my situation comprehensively, but have not received any responses. I am eager to regain access to my account.
Reported by GetHuman-abuthari on Monday, August 29, 2022 3:10 AM
Hello,
I would like to bring to your attention that my account under the name of Chandan Tiwari has been disabled by the community guidelines team. I am confident that I have not violated any rules and regulations, and I hold utmost respect for you and your community guidelines. I believe there might have been an error, so I kindly request you to review my account promptly and reactivate my Facebook account. This is essential as my account is linked to various other social media platforms such as PUBG Mobile and Instagram, along with several apps from the Play Store. Although I have always adhered to your rules and regulations, my account was still disabled.
I sincerely ask you to expedite the review process of my account and consider updating your reporting system.
Thank you for your attention.
Account Name: Chandan Tiwari
Date of Birth: 01/01/[redacted]
Linked Phone Number: [redacted]
Reported by GetHuman-cktkumar on Monday, August 29, 2022 4:19 AM
Dear Sir,
I am writing to inform you that my account under the name Jai Singh has been disabled by the community. I assure you that I have not violated any rules or regulations, and I deeply respect you and your community guidelines. I believe there may have been a mistake, and I kindly request you to review my account promptly and reinstate my Facebook account. It is crucial for me as I have connected it to other social media platforms like PUBG Mobile and Instagram, as well as several apps from the Play Store. I have always followed the rules diligently, and I am perplexed by the account's sudden disablement.
I humbly ask for a swift review of my account and urge you to consider updating your reporting system for accuracy.
Thank you for your attention to this matter.
Kind regards,
Jai Singh
Date of Birth: 15/06/[redacted]
Email: [redacted]
Phone Number: [redacted]
Reported by GetHuman7756930 on Monday, August 29, 2022 5:08 AM
A few days ago, I received an email from FB containing a Facebook recovery code for a password change I didn't initiate. Despite not clicking the “if it wasn’t you please let us know” link, my FB account was disabled hours later due to “child sexual exploitation”. I submitted a review request but fear it may be ineffective if the account was hacked. Unfortunately, I can't access the help section to follow the necessary steps. Emails to [redacted], [redacted], and [redacted] have yielded no response. With only 26 days before potential permanent deletion, I'm anxious about losing precious memories and conversations. Any assistance would be greatly appreciated.
Reported by GetHuman7763931 on Monday, August 29, 2022 7:09 AM
Hello Facebook team,
I am experiencing difficulty logging into my Facebook account as I am receiving a message stating "YOUR ACCOUNT HAS BEEN DISABLED" when attempting to sign in using my email and password. The notification mentions an issue with my linked Instagram account gsjnghv, which goes against their guidelines. However, my actual Instagram username is shivampaurush, and it is in good standing without any violations. I believe there may have been a mistake, and I kindly request a review of this situation to reactivate my Facebook account promptly.
Details:
Facebook email: [redacted]
Instagram email: [redacted]
Name: Shiv Kumar Paurush
Associated phone number with Instagram account: +[redacted]92
Reported by GetHuman-paurushs on Monday, August 29, 2022 12:42 PM
Facebook Support Team,
I urgently need assistance with my business Facebook account. I am facing two significant problems that need immediate attention. Firstly, I have been blocked from accessing my account, as Facebook is requesting a text confirmation code to verify my identity. However, I have not received this code despite multiple attempts. I am seeking an alternative method to confirm my identity and regain access to my account.
Secondly, I am currently receiving VIP account support from Facebook Mexico, but I specifically require VIP business customer support from Facebook United States instead.
My account name is Abogada Maria Mendoza – Abogada de Inmigracion, and I can be reached at either of my mobile numbers: [redacted] or [redacted].
I kindly request prompt assistance.
Thank you,
Javier Perez
Reported by GetHuman7764779 on Monday, August 29, 2022 2:34 PM
I am encountering difficulties logging into Facebook using both my phone and laptop. Previously, I used the code generator within the Facebook app on my iPhone. However, after switching to a new phone and transferring data, Verizon neglected to register the Facebook app. Now, upon entering my password, the app prompts for an authentication code which I am unable to access since I can't reach the code generator and SMS codes aren't being received.
On my MacBook Pro, Facebook also requests an authentication code, which I can't obtain.
I am aware that third-party code generators are not an option as they need to be approved by Facebook.
Facebook accounts associated with me:
1. Richard S Khuzami
Page: Old Astoria Neighborhood Association
2. Richard Khuzami
Reported by GetHuman7765802 on Monday, August 29, 2022 7:19 PM
My Facebook and Gmail accounts have been compromised. I had to create a new password due to a hacker changing it to something else. I'm unable to access my [redacted] Facebook account as it has been wrongfully disabled. It seems like someone hacked into my account and locked me out, as my previous password no longer works. I attempted to contact Facebook for assistance, but I couldn't find a way to reach them through the help desk and their phone line is unresponsive. As a single parent, I have limited time for this issue. Dealing with rising inflation only adds to the stress. I feel upset not knowing why I'm blocked from my account with no explanation from Facebook. The lack of communication is disappointing. I believe I have followed all the guidelines, yet I'm facing this ordeal without any clear reason.
Reported by GetHuman-alconnel on Tuesday, August 30, 2022 1:11 AM
Hello, I'm having trouble with my personal Facebook account that got hacked, resulting in the disabling of both my Facebook and Instagram accounts, as well as my business account and page.
The hacker misused my ad account to spend more than $5,[redacted] on fake advertising.
I can't access the necessary forms to seek help because they require me to log in.
Even after providing my ID and attempting to upload a photo of myself, I keep getting a 'please try again later' error.
When using iOS, it prompts me to do a video selfie, but the same error occurs.
I keep receiving receipts for advertising and notifications approving the hacker's ads despite changing my password multiple times.
I'm stuck uploading my photo due to errors for the past 5 days.
Is there any way to resolve this ongoing issue?
Reported by GetHuman7766760 on Tuesday, August 30, 2022 2:33 AM
I received an email stating my account is deactivated. Due to this deactivation, I am unable to log in to delete my account as desired. I kindly request the deletion of my account under the name Monte Della Seta and would appreciate a confirmation sent to [redacted] Thank you.
--- Forwarded Message ---
Subject: Action Required in Your Facebook Account
Date: Mon, 29 Aug [redacted] 09:39:57 -[redacted]
From: Facebook <[redacted]>
Reply to: noreply <[redacted]>
To: Monte Della Seta <[redacted]>
Monte, you have 30 days to take action.
Hello Monte,
Your Facebook account has been temporarily locked because it violated our community standards or related activities.
If you believe your account was temporarily locked in error, you have 30 days to appeal our decision. Failure to do so within this timeframe will result in permanent deactivation of your account.
Monte Della Seta
Appeal Decision
Learn more about why we temporarily block accounts in our community standards.
Thank you,
The Facebook Team
This message was sent to [redacted] per your request.
Meta Platforms Ireland Ltd., Attention: Community Operations, 4 Grand Canal Square, Dublin 2, Ireland
Reported by GetHuman7766892 on Tuesday, August 30, 2022 5:04 AM
I am having trouble accessing my ID. My name is Musafir Md Shakil Khan. My ID used to have a Bangladeshi number. After traveling from Bangladesh to another country, I can no longer log in with my ID. The ID now appears to be empty, requesting a PIX code. Please, could you look into my ID and see what the issue might be? This is an old ID of mine, and I have tried multiple times to access it. I am providing my name, the phone number associated with my Gmail ID, and the Bangladeshi number linked to the ID. Kindly assist me in recovering access to my ID. I remember all the details such as my birthdate. Thank you.🆔 Name: Musafir Md Shakil Khan Number: +[redacted][redacted] Birthdate: 4 July [redacted]. I last deactivated the ID on 22nd August but have been unable to reopen it since.
Reported by GetHuman7767212 on Tuesday, August 30, 2022 9:31 AM
Hello Facebook Team,
I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account citing a violation of the Community Standards. I have submitted all the necessary identification documents to appeal this decision. I kindly request you to review my appeal promptly and reactivate my Facebook account at your earliest convenience.
Thank you.
Regards,
VW
Email: [redacted]
Date of Birth: 10/9/[redacted]
Reported by GetHuman-vikaswad on Tuesday, August 30, 2022 3:27 PM
I recently received a 7-day restriction on Facebook for making a light-hearted joke on a friend's post. My comment was in reference to a comedy skit from our local radio station's Bob and Tom show, called the white trash expo. It was intended as humor, but unfortunately, it led to my account being restricted. I'm frustrated by what feels like biased content monitoring, especially when I've seen offensive posts by others go unchecked, including those related to BLM and spam promoting inappropriate content. Even when sharing something from a national news channel, I have faced restrictions. I want Facebook to consider context before restricting users based on certain words flagged by bots. If my comment was reported, I believe I should be informed about it.
Reported by GetHuman-markabas on Tuesday, August 30, 2022 5:32 PM
Dear Team at Facebook,
I connected my official Facebook account to Instagram, but unfortunately, my Facebook account was disabled without any clear reason. I have followed all the community rules diligently and have not engaged in any illegal or inappropriate activities on my account. I provided my real name, and my personal information like name and date of birth match the details on my account. I have already submitted a request to your team to recover my account, and I kindly ask for your assistance in restoring access to my official Facebook account.
Sincerely,
रजनीश सिंह
Date of Birth: 28-08-[redacted]
Contact Number: [redacted]
Email: [redacted]
Reported by GetHuman7768571 on Tuesday, August 30, 2022 5:46 PM