Facebook Customer Service Issues

Archive 1690

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1690. It includes a selection of 20 issue(s) reported August 30, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
A few months back, my Facebook account under George Favor was hacked, and I got locked out. I've created a new account since then, but I urgently need to regain access to the old one as it's linked to my non-profit, Cowboys Legacy Scholarship Fund, via my email [redacted] Even after trying to reset the account following the steps, I haven't received the code they promised to email me. I've even submitted my driver's license without success. I can provide evidence of the non-profit with the Taxpayer ID number and statement. Given that we have applications open till October 1st, accessing that account is critical. I would greatly appreciate speaking to someone to help resolve this matter. Thank you, George Favor
Reported by GetHuman7768618 on Tuesday, August 30, 2022 5:59 PM
My Facebook account, Duane J. Stamper (DJ Stamper Author), was hacked around August 27th. Facebook notified me via email that my password was changed, and when I tried to reset it, there was a passcode requirement I did not set up. I was then blocked due to posts I did not make, and unauthorized charges appeared on my PayPal account from Meta Platforms for "Facebook Ads." Despite disputing the charges, they were not stopped as PayPal mentioned a billing agreement with Meta. I contacted my bank to recover the funds. However, my business account, The Comics Club, linked to my Duane Stamper account, is inaccessible. Even if Facebook unlocks my account after the 30-day wait, I'm concerned hackers may retain control since they set a passcode. I've struggled to reach Facebook for help and explained the situation on a help page with no response. I wish to unlink The Comics Club from my Duane Stamper account to regain access and control or close the account to prevent further issues. I can be reached at The Comics Club at [redacted] or through [redacted] or [redacted] Thank you for any assistance with this matter.
Reported by GetHuman7768684 on Tuesday, August 30, 2022 6:15 PM
My account has been disabled, preventing me from using Facebook or Messenger. The reason cited is a violation of Community Standards. Unfortunately, too much time has passed for the decision to be reviewed. For more information on account disablement reasons, visit the Community Standards page. If not Rahul, log in here. Hello, I am a genuine user of this account. It seems my personal Facebook account was mistakenly disabled by your security system due to an alleged breach of Community Standards. I have provided all necessary identity verification and appeal for the reinstatement of my account at the earliest convenience. Thank you. Gmail Format: Hello, I am a legitimate user of this account. It appears my personal Facebook account was erroneously disabled by your security system for breaching Community Standards. I have submitted all required identity proof for the reactivation of my account. I hope you consider my appeal promptly. Thank you. Number: [redacted] Name: Rahul Gaikwad
Reported by GetHuman7769503 on Tuesday, August 30, 2022 11:23 PM
Hello, earlier this month I received an email about someone accessing my Facebook account and changing the linked email addresses. I managed to regain access to my Facebook account, but now I need to enter a code to log in, which I cannot receive as the hackers are getting the codes. I also tried to verify my identity with an ID and photo, but the image is too blurry for Facebook to confirm it's me. I've attempted using different devices, but the image quality doesn't meet their requirements. I would like to send an email with my ID and passport if necessary. Thank you for your assistance.
Reported by GetHuman7769726 on Wednesday, August 31, 2022 1:21 AM
Subject: Urgent Matter Regarding My Facebook Account To the Facebook Support Team, I recently received a notification alleging that a post of mine violated community guidelines related to child exploitation. This is deeply concerning and disturbing to me as I did not make any such post over the weekend. On Sunday morning, while returning from a professional engagement where I performed as a DJ with my band at a wedding, I was informed that a video was ready for upload, which I did not initiate. The accusation of child exploitation associated with my account is completely unfounded and distressing. I have faced challenges in accessing my account due to issues with receiving SMS codes for verification. Despite multiple attempts, the system has prevented me from logging in, leaving me in a frustrating cycle of failed login attempts. Given the severity of the situation and its impact on my business activities, I urgently seek assistance in resolving this matter promptly. Unfortunately, my previous email correspondence to various Facebook addresses has been unsuccessful, resulting in undeliverable messages. I rely on my Facebook, Instagram, and Messenger accounts for professional purposes, and being locked out is detrimental to my work. I appreciate your prompt attention to this issue and any guidance you can provide to facilitate the resolution. Thank you for your assistance, Jordan T. Email: [redacted]
Reported by GetHuman-tough_jo on Wednesday, August 31, 2022 4:24 AM
I am appealing for assistance regarding my disabled account under the name "Vikas Wadile" due to community violations. I am confident that I have not violated any rules and I greatly value your community guidelines. I believe there may have been an error, and I kindly request a review of my account to promptly reactivate my Facebook account. This is urgent as my account is linked to various other social media platforms like PUBG Mobile and Instagram. I assure you that I have always adhered to the rules, yet my account was disabled. Kindly reconsider my account swiftly and update your reporting system. Thank you for your attention to this matter. Account name: Vikas Wadile Date of Birth: 10/9/[redacted] Linked Phone Number: [redacted] [redacted]
Reported by GetHuman-vikaswad on Wednesday, August 31, 2022 5:27 AM
I am currently unable to access my old account. I have tried recovering it, but the email and phone number linked to the account are outdated. Despite multiple attempts to report the issue to Facebook, it seems there is a problem with deleting the account. I am concerned because some of my personal data is public on that account, and I have recently been the victim of a scam. I am worried about potential harassment through that account. I would appreciate any assistance with regaining access or deleting the account. It has been nearly a month since I have been trying to resolve this issue. Account Name: Paula Angila Millendez Vaflor (profile picture features white shoes, standing beside a pool)
Reported by GetHuman7770082 on Wednesday, August 31, 2022 6:18 AM
Good day, I am reaching out to customer support as my account has been blocked either due to a system error or after being hacked. I abide by Instagram's rules and have not breached them, so the block may have occurred due to a misunderstanding. Please assist me in unblocking my account. My account: @baklannn_ Name: Ekaterina Baklanova
Reported by GetHuman-knbaklan on Wednesday, August 31, 2022 2:07 PM
I am writing to address the recent deactivation of my Facebook and Instagram accounts due to security reasons. I assure you that I have not posted any inappropriate or illegal content on my social media profiles. Despite this, my accounts were deactivated. I kindly request a thorough review of my accounts to rectify this issue promptly. Thank you for your understanding and assistance in resolving this matter.
Reported by GetHuman-mirdhaat on Wednesday, August 31, 2022 3:14 PM
Dear Facebook Team, I am a genuine user of this account and believe that my personal Facebook account was mistakenly disabled by your security system. Despite providing all the necessary identification, my account remains disabled for not adhering to the Community Standards. I kindly request you to review my appeal and reinstate my Facebook account promptly. - First Name on Facebook: Kumaresh Shil - Changed Facebook Name: Kumar Rock - Date of Birth: 17/05/[redacted] - Facebook Mobile Number: [redacted] Thank you.
Reported by GetHuman7771899 on Wednesday, August 31, 2022 7:31 PM
I am seeking assistance to unblock the account "Comissao de Festa Cadaval-Levandeira," based in a small village in Portugal, which is used to share information about our community festival with people worldwide. This account is periodically passed on to new members every couple of years. Unfortunately, upon trying to access the account this year, it appears to be blocked, specifically requesting birthday verification. Given that the account was established over 10 years ago, none of the previous administrators can recall the birthday associated with it. Re-verification has become a challenge for us, and we hope to avoid creating a new account due to the extensive following we have already built. Your assistance in unblocking our account would be greatly appreciated. Thank you.
Reported by GetHuman-cfcadava on Wednesday, August 31, 2022 7:51 PM
Dear Sir, My account name, EINBARASAN R, has been disabled in your Facebook community. I believe this action was a mistake as I always abide by your rules and guidelines. I kindly request you to review my account promptly and reinstate it. My Facebook account is essential as I have linked it to other platforms like PUBG Mobile and Instagram. I have always followed your regulations, and I am certain my account shouldn't have been disabled. I urge you to improve your review system for such cases. Please, it is urgent that you recover my account. Thank you for your attention to this matter. Sincerely, EINBARASAN R India
Reported by GetHuman-einbaroc on Thursday, September 1, 2022 1:30 AM
Sir, my account, under the name ĘîŅbå, has been disabled by your community guidelines. I am certain that I have not violated any rules, and I respect your community guidelines. I believe there may have been a mistake. Kindly reconsider and reactivate my Facebook account promptly. This is crucial as my account is linked to other platforms like PUBG Mobile and Instagram. I have followed all your rules diligently, and yet my account was disabled. Your swift review in this matter will be highly appreciated. Thank you. Account name: Einba Date of Birth: 06/07/[redacted] Linked phone number: [redacted] Facebook Account link: [redacted]
Reported by GetHuman-einbaroc on Thursday, September 1, 2022 1:32 AM
I recently received an email about a password change request that I did not initiate and now my Facebook account has been disabled. Someone maliciously posted inappropriate images of children, something I would never do. I have a long history on Facebook without any violations and rely on it for work, staying connected with family, friends, and community involvement. Attached is the information of the person who hacked me, located in Dallas, Texas, while I reside in New Jersey. Their device and IP address are different from mine, confirming my innocence. This incident is distressing and impacting my loved ones and colleagues who are reaching out. I urge Facebook to act swiftly and reinstate my account. I have already submitted my ID for verification, which should clearly show the hacking incident. It is crucial that this issue is resolved promptly to prevent further harm. Thank you, Susan P. [redacted]
Reported by GetHuman7772739 on Thursday, September 1, 2022 1:56 AM
Dear Facebook Team, I am writing to inform you that my official Facebook account has been disabled mistakenly. I kindly request your team to enable my account as it holds significant importance for me. Despite trying various methods, my account remains disabled, and I am experiencing difficulties without it. I am reaching out for help as I have not received support from Facebook. I would appreciate it if you could review my account. Thank you for your assistance. Account Name: Merajul Islam Birthday: October 30, [redacted] Country: Bangladesh Email: [redacted]
Reported by GetHuman7772898 on Thursday, September 1, 2022 3:59 AM
Hello Facebook Team, My name is Rajnish Singh, and I've been a Facebook user for the past four years without any issues. However, my account was recently blocked, and despite following all the verification procedures, I have not received any further communication from Facebook. It's crucial to me as it holds my business connections and keeps me in touch with family and friends. I urge you to reexamine this situation as it seems unjust to permanently delete an account without proper cause. I have provided all the necessary identification, and if there are any further issues, it's on your end to resolve them. My account means a lot to me, and losing it would not only affect me but also my view on Facebook's integrity. Please address this matter promptly and reinstate my account. Thank you for your assistance. -Rajnish Singh
Reported by GetHuman7768571 on Thursday, September 1, 2022 5:02 AM
I received a notification on July 26th stating that my Facebook account was locked for security reasons, suspecting an attempted breach. Despite changing my password multiple times and entering the codes sent to me, I have been unable to regain access to my account. I have tried reaching out through chat and submitting my driver's license and voter's registration, but the images were deemed unclear by the system. I value my privacy settings and am concerned that my phone number and email address are not secure. I hope to resolve this issue promptly to resume using my account. - M. A. from McMinnville, Tennessee.
Reported by GetHuman7773960 on Thursday, September 1, 2022 2:29 PM
Hello, my account, named Mian Usman, has been disabled in the community. I am confident that I have not violated any rules or guidelines. I respect the platform's rules and believe there might have been a mistake. Kindly review my account and reactivate my Facebook profile as soon as possible. I have linked it with PubG Mobile, Instagram, and other apps from the Play Store. Despite following all the rules, my account remains inactive. Please verify my identity promptly and update your reporting system. Thank you. - Account Name: Mian Usman - Account Date of Birth: 14/06/[redacted] - Facebook Link: [redacted]
Reported by GetHuman-savejrng on Thursday, September 1, 2022 7:35 PM
I am having trouble accessing my account as someone with the email g******4@gmail has taken control of it. I received calls from my friends alerting me that someone was pretending to be me. Being a mother, my account holds all the pictures of my son from birth till now. Some of my friends are Brandon Reed, Nasia Lanay Wilson, Kenneth Marshall, my father Ken Anthony Marshall, my brother Rick Duff, and my big brother Charlene Williams, and my auntie. My Facebook account is significant to me, with pictures of my family and friends. I am desperate to regain access to it and ensure the imposter is banned. My contact number is [redacted], and my emails are [redacted] and [redacted] It's heartbreaking that someone would do this, especially on my son's 7th-month birthday today.
Reported by GetHuman7775769 on Friday, September 2, 2022 3:02 AM
Dear Facebook Team, I kindly request the reactivation of my Facebook account under the name of "उत्कर्ष दुबे," which has been disabled for reasons unknown to me. I promptly submitted an appeal through my personal Gmail the day after my account was disabled. Unfortunately, I have not received any response yet. This account has been a vital connection with my friends and relatives for almost a decade. I also attempted the "request a review" feature on the Facebook Help Center, but it indicates an invalid email associated with my personal Facebook account. I assure you that I will adhere to Facebook and Meta guidelines diligently in the future. Please consider reactivating my personal Facebook ID. Your assistance in this matter would be greatly appreciated. Thank you, Facebook Team.
Reported by GetHuman-wwwukd on Friday, September 2, 2022 7:43 AM

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