Facebook Customer Service Issues

Archive 1691

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1691. It includes a selection of 20 issue(s) reported September 2, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
I am experiencing issues with my Instagram account being hacked. There are unauthorized posts, especially about cryptocurrency, on my account under the username rafaelacharalambous. Additionally, I am unable to use two-factor authentication on my account. To reach me, please email me at [redacted] with any updates or solutions to this matter. Thank you for your prompt attention to this issue.
Reported by GetHuman-photorcp on Friday, September 2, 2022 8:05 AM
I have been unable to access my Facebook account. Initially, I thought it was due to forgetting my password, but now I believe there is a more significant problem. When trying to create a new account, I quickly added two friends and was promptly kicked off, receiving a message about prohibited content even though I hadn't posted anything. This is frustrating as my only means of contacting family in Jackson, Mississippi was through Facebook. I am extremely upset and eager to resolve this matter to reconnect with my relatives. I hope to receive a prompt reply to address this urgent issue. Thank you. PS: If I do not hear back soon, I will continue reaching out until this matter is resolved.
Reported by GetHuman-ffctwinc on Friday, September 2, 2022 3:42 PM
I need assistance with recovering my girlfriend's hacked account on Facebook. Despite my repeated attempts to contact Facebook for help, I have not received any assistance. I request that someone address this security breach promptly. The account has been renamed to Anderson Lee by the hacker and features a photo of me and my girlfriend. The hacker's date of birth is May 31, [redacted]. I urge Facebook to provide a customer support phone number for these situations. If this matter is not resolved swiftly, I may have to consider involving law enforcement or taking legal action against Facebook for allowing such security breaches. I view this as a serious violation of privacy and security on their part.
Reported by GetHuman7778582 on Saturday, September 3, 2022 2:15 AM
Hello! My account by the name of Yogesh Mehra has been disabled in the community. I am certain that I did not violate the rules and guidelines. I urge you to review my account promptly and reinstate it as I rely on it for other social media platforms like Instagram and BGMI, as well as various apps. I have always adhered to your guidelines, and it was a surprise when my account got disabled. I kindly request a swift review and restoration of my account. It is crucial for me. Thank you to the Facebook team. Full Name: Yogesh Mehra Phone Number: [redacted] Email: [redacted] Date of Birth: 29/10/[redacted] Country: India Disabled account link: [redacted]
Reported by GetHuman7778847 on Saturday, September 3, 2022 6:46 AM
My Facebook account has been completely taken over. The primary email has been changed, and unfortunately, my phone number associated with the account has been inactive for a while. I have no other recovery options available. I have tried numerous times to regain access without success, and now I am extremely worried. I fear I may lose access to all my important memories, photos, and especially the scrapbooks I made for my children. If there is any way you can help me, I would greatly appreciate it. Thank you for your attention to this matter. Hope to receive assistance soon. Thank you!
Reported by GetHuman-lolaaloo on Saturday, September 3, 2022 6:48 AM
Dear Facebook Team, I am a genuine user of this account and have been experiencing the "Review Requested" issue on my Facebook account for quite some time. I have already submitted all the necessary identification to prove my identity in order to have my Facebook account reinstated. However, I have not received any response from the Facebook team. I kindly request you to review my appeal promptly and reactivate my Facebook account at your earliest convenience. Thank you.
Reported by GetHuman-rajidman on Saturday, September 3, 2022 11:07 AM
Hello, I kindly request assistance with my disabled Facebook account under the name Yogesh Mehra. I believe there might have been an error in disabling my account as I strive to adhere to all community guidelines. It is vital for me to regain access to my account promptly, as it is linked to various social media platforms and apps. I would greatly appreciate it if you could review my account promptly and rectify the situation, ensuring that my account is reinstated. Your prompt attention to this matter is crucial for me. Thank you to the Facebook team for your assistance. Warm regards, Yogesh Mehra India [redacted] [redacted]
Reported by GetHuman7778847 on Saturday, September 3, 2022 11:48 AM
Dear Team Facebook, I am writing to address the recent disabling of my official Facebook account. I am certain that there have been no violations of any guidelines on my part, as I do not engage in the posting of illegal or sexual content. My only desire is to abide by the community guidelines set forth by Facebook. I kindly request the prompt reactivation of my account. Your attention to this matter is greatly appreciated. Thank you, Mohammad Mominur Islam
Reported by GetHuman-smominur on Saturday, September 3, 2022 12:54 PM
Dear Facebook, Please see the attached screenshot for your reference. My account is currently locked due to unusual activity. While I acknowledge this could be due to a recent phone replacement because of touchscreen issues, I am now unable to access my account on my new device as I have forgotten my password. I no longer have access to the mobile number ending in +[redacted] in the U.A.E to receive the recovery code, but I do have my Philippine number ending in +63-[redacted]. Unfortunately, FB is not offering that option at the moment. I am reaching out via my recovery email and previously submitted my Philippine Driver License on the 8th of May [redacted] (Philippines date/time) to verify my identity. Thank you for your assistance. Best regards, F. Mamaclay
Reported by GetHuman7779620 on Saturday, September 3, 2022 3:11 PM
Subject: Facebook Account Locked - Need Assistance Hello Facebook Team, My official Facebook account has been locked, and I am unable to review the status. I assure you that I have always followed the community guidelines and have refrained from posting any illicit or inappropriate content. Despite this, my account remains permanently locked. Additionally, my account has been hacked along with my associated email. I urgently seek your help in resolving these issues and re-enabling my account under the name "Aftab Malani." I appreciate your prompt attention to this matter and restoring my access to my personal Facebook account. Thank you, Facebook Team. [redacted] [redacted]
Reported by GetHuman-malanire on Saturday, September 3, 2022 5:13 PM
Hello, I'm facing an issue with my Facebook account login. I've submitted a review request due to a problem accessing it. I can't log into my personal account through the app. I'm feeling very sad about this. Please help me as soon as possible. This is my last chance to correct this mistake. Please assist me in opening my account. Thank you. My account name is Sandeep Nitharwal. My old login number is [redacted], and my new active number on my Facebook account is [redacted]. My date of birth is 05-08-[redacted]. My email ID is [redacted].
Reported by GetHuman7780910 on Sunday, September 4, 2022 3:32 AM
Help with Facebook Account Lock Issue Hello Facebook Team, My official Facebook account is currently locked, and I am unable to resolve this matter through the regular process. I want to emphasize that I have always followed the Facebook Community Guidelines meticulously, ensuring that my posts comply with the rules. Despite my efforts, my account remains permanently locked. Additionally, my account has been hacked, including my associated email. I kindly request your assistance in restoring and enabling my Facebook account under the name Aftab Malani. I value the community guidelines and appreciate your help in resolving this issue promptly. Thank you, Facebook Team. Email/Phone Number: [redacted] Full Name: M. A. K. Bhai Date of Birth: 02/03/[redacted] Facebook ID Name: Aftab Malani Please help in restoring my Facebook account. Thank you.
Reported by GetHuman-malanire on Sunday, September 4, 2022 3:43 AM
Hello Facebook Team, I am facing an issue with my official Facebook account being locked. Despite following the community guidelines and not engaging in any illegal or inappropriate activities, my account has been permanently locked. Additionally, my account has been hacked along with my associated email address. Please assist in resolving these problems promptly. Name: Aftab Malani Date of Birth: 02/03/[redacted] Email/Phone Number: [redacted] I kindly request the Facebook team to restore and enable my Facebook account. Thank you. Malani Aftab Karim B.
Reported by GetHuman-malanire on Sunday, September 4, 2022 4:18 PM
Subject: Assistance Needed for Locked Facebook Account Hello Facebook Team, I am facing an issue with my official Facebook account as it has been locked. Despite following all the community guidelines and rules, my account has been permanently locked. Additionally, my account seems to have been hacked, including my associated email address. I kindly request your prompt assistance in resolving these issues to enable me to regain access to my account. The account details are as follows: - Full Name: M. A. B. - Facebook Account Name: Aftab Malani - Date of Birth: 02/03/[redacted] Thank you for your attention to this matter. Sincerely, Aftab
Reported by GetHuman-malanire on Sunday, September 4, 2022 4:20 PM
Dear Facebook Team, I am urgently seeking help to restore my Instagram account, @s1mped, which was mistakenly banned. I have repeatedly tried to follow the steps provided by both Facebook and Instagram to no avail. I am willing to adhere strictly to the community guidelines moving forward. Please consider giving me another chance to participate in the Instagram community as I value my account greatly. Your prompt assistance in unbanning my account would be greatly appreciated. Thank you in advance. Sincerely, A Concerned Instagram User
Reported by GetHuman7782584 on Sunday, September 4, 2022 11:45 PM
I am reaching out about my disabled Facebook account. Last Saturday night, September 3, [redacted], I was suspended while using my account. Facebook requested confirmation, which I completed by uploading my picture for review. However, when I tried to log in 24 hours later on Sunday night, September 4, [redacted], I discovered my account had been disabled. I value my account greatly and would appreciate any assistance in restoring it. Please let me know what further information you require to help me regain access. Thank you in advance for your prompt attention to this matter.
Reported by GetHuman-iam_luan on Monday, September 5, 2022 7:08 AM
Hello, good evening. I am reaching out for assistance regarding an incident that occurred on August 31. Unfortunately, my profile was compromised by a hacker who posted a deceptive ad reel, which goes against Instagram's guidelines. I was quick to delete the reel and change my password. However, on September 1, my profile was disabled by Instagram. I have since submitted the required form with a selfie and my information, but I have not received a response yet. Currently, when I try to access my profile, I only see a message stating that my information is being reviewed. This prevents me from utilizing the app's assistance form to provide any necessary documents to verify my innocence. I am prepared to verify my identity and innocence to resolve this issue and regain access to my account. My account is a tribute to my late best friend, and I use it as a diary to honor their memory.
Reported by GetHuman7783313 on Monday, September 5, 2022 10:41 AM
I recently received an email on the 3rd informing me that the primary email on my Facebook account was changed from [redacted] to [redacted] on September 4th at 9:24 am. I was advised to secure my account immediately. When I tried, I found I was locked out. Even after attempting to create a new account, as others had suggested that Facebook's security team may be unhelpful, my efforts were in vain. I had my daughter access my account and report it as hacked. I have been trying to verify my identity by submitting my ID, birth certificate, and social security card for the past two days. Unfortunately, Facebook keeps rejecting all my attempts, and I am still unable to access my account. I fear the rumors I have seen on YouTube claiming that Facebook does not have a support team to assist in these situations.
Reported by GetHuman-vinshorb on Monday, September 5, 2022 4:23 PM
Subject: Appeal for Account Reactivation Greetings, I am writing to inform you that both my Facebook and Instagram accounts have been deactivated by your security system. I want to clarify that I have not posted any illegal or inappropriate content on either platform. My Instagram account is linked to my legitimate Facebook account. I kindly request for a review of my accounts to rectify this misunderstanding promptly. Your assistance in reactivating my accounts would be greatly appreciated. Thank you for your attention to this matter. Best regards, K.S.
Reported by GetHuman7785007 on Tuesday, September 6, 2022 1:45 AM
A few days ago, I received an email from Facebook stating that I appeared to be underage for the platform. After providing a copy of my driver's license for age verification, Facebook reinstated my account, only to suspend it again shortly after citing a Community Standards violation. Despite submitting my documents again, my account was permanently disabled without further communication. I attempted to contact the Facebook Ombudsman for assistance but was unable to appeal as Facebook's decision is deemed final. My efforts to create a new account have been unsuccessful due to IP and phone number restrictions. I have explored using a VPN and alternate details, but have faced ongoing challenges. If anyone has contacts at Facebook who could provide assistance, I would greatly appreciate it. Thank you. - Peter S.
Reported by GetHuman7785019 on Tuesday, September 6, 2022 1:58 AM

Help me with my Facebook issue

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