The following are issues that customers reported to GetHuman about Facebook customer service, archive #1688. It includes a selection of 20 issue(s) reported August 26, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
I recently purchased a new mobile phone and logged into my Facebook account. However, after deleting the account from another device, my account got locked. I have been unable to unlock it for the past month despite trying the ID verification process. The link sent to unlock the account is not working. Please assist me in regaining access to my important Facebook account. Could you refresh my account and provide an alternative option, like a code, to unlock it? Your prompt help is greatly appreciated.
Details:
- Facebook Profile name: phogat rohit
- Email: Pooniabrothersinger[at]gmail.com, Gurmeetkhattar1234[at]gmail.com
- Password: manisha
- DOB: 29/05/[redacted]
- Locked Date: 21st August [redacted]
Reported by GetHuman7757071 on Friday, August 26, 2022 7:03 AM
My SIM card is blocked, and I am unable to access my account as it is not linked to my email, and I have forgotten my password. Previously I could access the account via my phone, but I recently had to reset my phone, and now I cannot access the account. If a SIM card is inactive for a few months, a new one with the same number may be issued. Surprisingly, when I called the number, someone else answered and requested money to send me a verification code. I am willing to do what it takes to recover my account. Any assistance is greatly appreciated.
Reported by GetHuman-biyamaba on Friday, August 26, 2022 8:58 AM
Regarding: Facebook account Philippe De Leener / [redacted]
On August 16, [redacted], I was in a meeting from 9:15 a.m. to 3:00 p.m., away from the office without Internet/Facebook access.
Upon my return to the office, I found an email ([redacted]) informing me of an unusual login at 11:06 a.m. from Mexico City, Mexico.
It was not me.
When I tried to log in to Facebook, I noticed 53 new pieces of information shared on my page, exceeding my usual activity.
Despite my attempts to log in, my page was disabled.
I have requested a review of my page directly, but I have not yet received a response, and my page remains blocked.
This page provides access to some other non-commercial pages for social and sports-related associations (restructuring, On the Trails, Chott Car Trophy, Eco Marathon, Typing Services, Association of Belgian AutoMoto Journalists...)
I can no longer access these pages, even though these associations are organizing significant events in September, October, and November [redacted]!
This is causing significant harm!
I have ALWAYS respected Facebook's "civility" rules!
I have NEVER posted any unauthorized texts or photos on FB!
Therefore, I have nothing to blame myself for!
Can you help me resolve this issue?
THANK YOU!
Reported by GetHuman7757305 on Friday, August 26, 2022 10:27 AM
Subject: Urgent Help Needed - Facebook Account Hacked
Hello,
I am in dire need of assistance as my Facebook account has been hacked, and I am unsure of how to recover it.
It all started with a suspicious email notifying me about a password change request. Dismissing it as spam, I didn't take any action. The following day, upon opening the Facebook app, I was shocked to discover 83 notifications. It appears that my account has been involved in violating community guidelines, which I did not do. This indicates unauthorized access to my account.
I am struggling to locate the email regarding the password change request. Moreover, my attempts to contact the helpdesk have been fruitless due to the community guidelines violation message.
Any guidance on how I can regain access to my account would be greatly appreciated.
Thank you for your prompt assistance.
Warm regards,
Zoë M.
Reported by GetHuman-zoemagn on Friday, August 26, 2022 10:29 AM
My personal Facebook account has been permanently disabled.
Hello, my personal Facebook account has been permanently disabled. I have followed all of Facebook's community guidelines and have already confirmed my identity with them. I have not posted anything illegal on my account, and I have personal data stored there. However, Facebook's security system disabled my account without providing a reason. It seems someone reported my account. I submitted my official documents to Facebook's team two days ago, but I have not received a response yet. I kindly request that my permanently disabled Facebook account be reopened as soon as possible. Thank you.
Name: Shane R. Q.
Email: [redacted]
Reported by GetHuman7758585 on Friday, August 26, 2022 6:41 PM
I am having trouble accessing my Instagram account, @ssofia.gg, because it has been disabled. Despite reaching out to the help center multiple times via email ([redacted]) with no response, I have not been able to resolve this issue. My account, crucial for my brand deals and income as a college student, has been wrongly disabled for violating community guidelines. I still have access to the original email linked to the account, and I am eager to follow any necessary steps to regain access. Your assistance in this matter would be greatly appreciated.
Reported by GetHuman7758690 on Friday, August 26, 2022 7:22 PM
I am a farmer dealing with epilepsy and struggling with new technology. I fell victim to a hacking scam where someone impersonated an elderly man from my church asking for help, resulting in me being locked out of my Facebook account. Despite changing my password, the hacker continues to use my account, sending messages to my contacts. Some friends have received suspicious messages from my account, which is worrying. I am unsure how to create a new account, reconnect with my friends, and preserve my pictures and information. I have been unsuccessful in regaining access to my account, even after trying various methods like submitting a photo of my ID. This situation has left me feeling panicked and lost. I typically use Facebook to do live feeds for my church, where most members are older, and I am the youngest at 46. Email is not my preferred form of communication, and I can be reached more easily by phone at [redacted]. Thank you.
Reported by GetHuman7758700 on Friday, August 26, 2022 7:26 PM
Hi Ahmed,
Thank you for submitting your identification documentation. Your identity has been successfully verified. You will not need to confirm your identity for future App Review requests that require individual verification.
Thank you.
Hi Ahmed,
Thank you for reaching out to us. We have updated the name on your account as requested.
Thank you.
Hi Ahmed,
Thank you for providing your ID. We were unable to confirm your date of birth based on the ID you provided, so we cannot change the birthday on your account. To update your birthday on Facebook, please refer to the Help Center: [redacted]. If you need to resubmit a birthday change request, you can use this form: [redacted].
Thank you,
Facebook Security
Hello,
We are unable to assist with your request until we receive an ID or other verifying documents to confirm ownership of the account. Please refer to the Help Centre for accepted IDs and documents: [redacted]. Once you have the required documents, you can reply to this email with a scanned copy or photo. Make sure to conceal any unnecessary personal information. We only need your name, photo, and date of birth to match the details on your profile.
For updates, check your Support Inbox: [redacted].
I received the emails above and I am confused. My account is still disabled. I have sent my ID multiple times. I've tried to correct my birth date but keep getting error messages. Even when I use Safari, the send button doesn't work! Can anyone help me? I only have 21 days left before my account is permanently disabled.
Reported by GetHuman7758740 on Friday, August 26, 2022 7:38 PM
Dear Facebook Team, I am having trouble unlocking my Facebook account due to an issue with confirming my identity, despite submitting all the required government proof. Kindly provide me with the option to receive a code via email or on my phone to unlock my account promptly.
Name: Nasir Hussan
Number: [redacted]
Email: [redacted]
ID: [redacted]
Password: 7151risaN
Reported by GetHuman7759162 on Friday, August 26, 2022 10:35 PM
My account was compromised, and the hacker made changes to my email and phone numbers while demanding a ransom. For the past six days, I've been trying everything to regain access. I attempted to verify my identity by uploading my ID multiple times, but it didn't contain enough information according to the system. I managed to change the password with Facebook's assistance, although now a code from the generator is required, but I can't access it within Facebook. I tried using an authentication app, but the codes generated don't match the one I should receive on my phone. I suspect the app is linked to Google, not Facebook, as they need to be connected by scanning a QR code within my account. This situation is critical as I rely on this account for my work, engaging with customers, especially now as I'm busy harvesting crops and struggling without communication. I desperately need help to resolve this issue promptly.
Reported by GetHuman7759163 on Friday, August 26, 2022 10:36 PM
My mom is having trouble remembering her password for her Facebook account. She has attempted several times to receive a code, but nothing has come through her email or junk folder. She only has one email account linked to her Facebook, so we know it's the correct one. Since she doesn't use a cell phone, SMS is not an option for her. I am one of her friends on Facebook; maybe this could help with account recovery. She mainly uses Facebook for games and at 84, it's something she enjoys. I have tried reaching out to Facebook in the past with little success. Any recommendations would be greatly appreciated.
Reported by GetHuman7759543 on Saturday, August 27, 2022 2:51 AM
I would like to request your assistance with my disabled account. My account under the name Ali Naqi Sajjad has been disabled by the community. I am confident that I have not violated any rules or regulations, and I hold your community guidelines in high regard. I believe there may have been an error, and I kindly ask you to review my account promptly. It is crucial for me to reopen my Facebook account since it is linked to other social media platforms and apps I have downloaded from the Play Store. I assure you that I have adhered to all your rules, yet my account remains disabled. Your urgent attention to reviewing my ID and updating your reporting system would be greatly appreciated. Thank you for your help.
Reported by GetHuman7759880 on Saturday, August 27, 2022 8:11 AM
Hello, my personal Facebook account has been permanently disabled, despite following all community guidelines and confirming my identity. I have not engaged in any illegal activities or violations on the platform. I stored personal data on my account, which has now been disabled by the security system without justification. It appears that my account was reported by someone. I submitted my official documents to the Facebook team two days ago but have not received a response. I kindly request the reactivation of my disabled Facebook account at your earliest convenience. Thank you.
Full Name: SD
Account Email: [redacted]
Account Number: [redacted]
Server Location: Bangladesh
Reported by GetHuman-devmongo on Saturday, August 27, 2022 8:13 AM
Hello,
I would like to ask for a review of my disabled Facebook account under the name Lwgwrî Bêrr. I believe I have adhered to all the community guidelines and haven't violated any rules. Having my account disabled has impacted my connections on various social media platforms like PUBG Mobile and Instagram. I kindly request you to re-evaluate my account promptly and reinstate it. Your swift action on this matter would be greatly appreciated as I rely on Facebook for multiple apps and engagements. Thank you for your attention to this matter.
Best regards,
Lwgwrî Bêrr
Reported by GetHuman-birkangb on Saturday, August 27, 2022 10:36 AM
Dear Sir,
I need assistance with my disabled Facebook account. If you can still log in but are informed that it's disabled, please refer to the steps in the Facebook app or view this Facebook Help article. Avoid creating new accounts. Should your account remain disabled, kindly reply to this email with the following details for us to assist you further:
1. The name and current email address associated with your Facebook account
2. An alternative email address not linked to any Facebook accounts previously (this will aid in securing your account)
3. Your Portal product serial number (please provide when available)
4. Details of the error message encountered when accessing your Facebook account (attach screenshots)
5. Country of residence
Thank you.
Reported by GetHuman7760423 on Saturday, August 27, 2022 2:56 PM
Hello! I accidentally set my age to zero on my account, and it got locked. I need help from the Facebook team to resolve this issue.
I am having trouble with a review request for my personal account on Facebook, and I need assistance with solving it.
If we determine that your posts or comments violate our community standards, your account may be locked.
My Facebook account is currently locked, and I am unable to unlock it. I need assistance from the Facebook team to resolve this issue.
I am facing issues confirming my identity on Facebook. Please help me solve this problem.
My Facebook account is locked, and I would appreciate it if it could be unlocked. I need help with this matter.
I am experiencing a problem with confirming my identity on my personal Facebook account. I am seeking assistance from the Facebook team to resolve this issue.
I am unable to receive my Facebook code to reset my password, and I am also not receiving the two-factor authentication code.
I am trying to confirm my identity through friends and phone number, but I do not have access to them. I need help resolving this issue.
My email address is [redacted], and I require assistance from the Facebook team with my ID issue.
Reported by GetHuman7761205 on Saturday, August 27, 2022 8:54 PM
Yesterday morning, I woke up early and checked my email to find out that there were recent changes made to my Facebook account by someone named krihlibrenda. The email address they used was [redacted] Despite me being asleep at 3 am, the changes occurred during that time according to the email timestamp. The Facebook account is linked to my Patreon, leading me to believe that was the target. I am currently working on reclaiming ownership and securing my account better. I have email evidence and screenshots to support my claim. Although I tend to stay logged in, this incident has made me aware of possible hacking activities.
Reported by GetHuman7761211 on Saturday, August 27, 2022 9:00 PM
My Facebook account has been locked due to an issue confirming my identity. I possess a Driving Licence and Aadhaar Card for verification. Please assist me in unlocking my account by providing an option to receive a code via email or phone number. This account is vital to me, so I kindly request alternative methods for unlocking it. Your understanding and prompt action on this matter are greatly appreciated.
Name: Manash C.
Email: [redacted]
Alternate email: [redacted]
Product Serial No.: TO4DKVEAGYEQCE55
Error Message: There was unusual activity on my account, leading to its lock on June 26, [redacted]. For security reasons, my profile is currently invisible on Facebook and account usage is restricted.
Country: India
Reported by GetHuman7761877 on Sunday, August 28, 2022 5:41 AM
Subject: Facebook Account Identity Confirmation Issue
Hello Facebook Team,
I am encountering a problem with confirming my identity on my personal Facebook account. When attempting to log in, it repeatedly asks for identity verification despite providing the necessary information such as password, code, Gmail account code, and mobile phone SMS code.
My account details:
- Username: Nick NAME
- Full Name: Nasir Ahmad Nasir
- Mobile Number: [redacted]5
- Location: Pakistan
- ID Card Number: 90[redacted]-1
I am concerned as my Facebook account holds significant personal value to me. I kindly request your assistance in resolving this issue promptly.
Thank you for your attention to this matter.
Best regards,
N. A. Nasir
Reported by GetHuman-nanasir on Sunday, August 28, 2022 8:52 AM
My account is currently blocked, and it remains blocked due to a message from the Facebook team stating that if my account did not comply with the rules and community standards, it would be blocked for 30 days. The team informed me that if I believed they made an error, I had 30 days after the account suspension to appeal the decision before my account would be permanently disabled. I am seeking assistance from the Facebook team to address this issue.
Reported by GetHuman-lahariya on Sunday, August 28, 2022 10:07 AM