Facebook Customer Service Issues

I encountered a problem with Facebook's two-factor authentication system. Initially, it asked for a code from a specific area in my account, but that feature was no longer supported. To bypass this, I tried changing my password, only to realize I needed access to my old college email. Facebook then guided me to update my email, requiring identity verification, which I completed successfully with my driver's license. After changing the password, Facebook flagged unfamiliar activity, prompting me to confirm my identity once more. Despite using previously logged-in devices, they were not recognized. Another option was to identify recent comments/tags on my account, but selecting this led to no progress. Even after trying to change the password again, I remained stuck in this verification loop. Any suggestions on how to resolve this ongoing issue would be greatly appreciated.

Hello, I sought the help of my acting assistant to create my business page for my local enterprise, Calle Kebab. Unfortunately, I discovered she mishandled my business finances. Consequently, I released her from her duties and was shocked to find out that she, Erina, had unauthorized ownership of my page. Despite my efforts to reclaim ownership through Facebook, I have been unsuccessful as they state I am not an admin of the Erina business account. Additionally, I received a notice that my page is under the risk of being unpublished due to suspected inauthentic behavior, which I believe is unfounded as I have not violated any community guidelines. I am unsure how to appeal these restrictions. I am reaching out for assistance as this business is crucial for my livelihood, and I have dedicated significant effort to its success. Any help would be greatly appreciated. Thank you, Kris

I am Norvell Ray T., a retired Chief of Police disabled in the line of duty and now a reserve deputy and Chaplain at the Sheriffs office. I share obituaries on my Facebook pages as a community service. Unfortunately, a person named Autumn L. has been harassing me by spreading false accusations and posting inappropriate videos online. Despite my attempts to block her, she continues to create multiple accounts and contact my friends and colleagues. She even made threats and explicit videos that should not be seen by anyone, especially children. I have taken legal action, but her behavior persists. Adult Protective Services is involved due to complaints about her disturbing videos. I am requesting assistance in shutting down her accounts to protect the community and those who follow me for funeral information. Thank you for any help in resolving this matter.

I am currently locked out of Facebook due to an identity confirmation task. I am following all the required steps by providing my email and confirming it, as well as uploading a picture of my UK driving license as requested. However, I am being denied access as they claim my ID does not match the account. When I created the account in [redacted], I used the name Alex Foley, which is my mom's maiden name. My real name is Alex Chaloner, and I have changed my name on another trusted device where I can access the account as normal. However, when I try to log in from my new phone, it still shows as Alex Foley, leading to the access denial even after submitting relevant documents like my passport and driving license. I need to request a name change from Alex Foley to Alex Chaloner to ensure that my identity matches across all systems.

Dear Sir, I recently discovered that my account under the name Neer Vora has been disabled due to community guidelines. I believe that I have not violated any rules and regulations and have great respect for your community guidelines. I am certain that there has been a mistake, and I kindly request you to reconsider and reactivate my Facebook account at the earliest convenience. It is crucial for me as my account is linked to various social media platforms like PUBG Mobile and Instagram, along with multiple apps from the Play Store. I have always adhered to your rules and regulations but sadly my account was still disabled. I appreciate your prompt attention to this matter. Thank you. Account Name: Neer Vora Date Of Birth: 09-10-[redacted] Linked Phone Number: [redacted]

I am unable to use Facebook or Messenger as my account has been disabled due to not following Community Standards. I have appealed the decision, but it cannot be reversed. It is crucial for me to access my account again. Kindly reconsider disabling my account. Thank you.

Hi, I would like to report an issue regarding my friend "Judge Grover" who has a Facebook account under the username judge.grover.[redacted], with the email [redacted] and mobile number XXXXXXX311. On the 11th of May [redacted], my friend received several concerning emails detailing suspicious activities on his account. Despite our efforts to recover the account through the official recovery methods provided by Facebook, we have been unsuccessful. Furthermore, it seems that the hacker has control of the account and is misusing it to post spam related to Elon Musk and cryptocurrency. We request urgent assistance to either regain access to the account or have it permanently deleted due to the presence of personal information and profile pictures.

My account has been disabled due to unauthorized access. Individuals named Nur Abd Ummu Alexa, Cinthia Walker, Barbara Caroline, and Córdova have been posting videos and ads using my account. Despite previous attempts to remove them and enhancing security measures like two-step authentication and account verification, they still managed to access my advertising accounts. I recently removed their access again on July 20th. My businesses, Bridal Shop and Hopper, are managed through my advertising account under the name Su Rojas. Facebook disabled my advertising account, stating it was hacked in the USA by the mentioned individuals. I have removed all unknown users but still need help in restoring my ad account for business purposes. I have evidence of the unauthorized access and their locations.

I am experiencing difficulty logging into my Facebook account after purchasing a new phone and losing access to my old phone. I have attempted to reset my password using the 'forgot password' option, but I do not have access to the email linked to my account anymore. Although my phone number remains the same, I cannot recover my Facebook account without access to my previous email address. I am willing to provide all necessary identification to verify my identity. The email currently attached to my Facebook account is [redacted], and the email I would like to use is [redacted] My Facebook name is Cassandra Diavatiotis, and my date of birth is 11/06/[redacted]. I kindly request prompt assistance.

Hello Facebook Team, I'm seeking assistance with deactivating the Two-Factor Authenticator on my account to regain full access to my profile. I currently have a Two-Factor Authenticator app linked to my Facebook account, which was associated with my mobile phone. Unfortunately, my phone crashed and had to be reset, leaving me unable to retrieve the necessary 2FA code. While I can still log in with my username and password, I am unable to proceed due to the requirement of the 2FA code. I have shared my username, email, password, and the linked phone number. I am open to answering any additional security questions. It's worth mentioning that I recently submitted my ID for verification, but it seems there may have been confusion regarding my request. I do not require a password reset; instead, I am in need of assistance deactivating the Two-Factor Authentication app. Your help in this matter would be greatly appreciated.

Hello Facebook Team, I wanted to bring to your attention that my account, named Wahid Chauhan, has been disabled by the community. I believe I have not violated any rules, and I hold respect for your community guidelines. I am certain there must have been a mistake. Therefore, I kindly request you to review my account promptly and reinstate it as I have connected it to other platforms like PUBG Mobile and Instagram. I have always adhered to the rules but still faced this issue. Your swift review and update to the reporting system will be greatly appreciated. Account Name: Wahid Chauhan Date of Birth: [redacted]/11/30 Linked Phone Number: [redacted]

Hi Facebook Team, I am unable to login to my Facebook account as it has been locked. It is asking me to confirm my identity by uploading my ID. I have added my Gmail account to my Facebook profile. Can you please provide me with another option to recover my Facebook account? Thank you. Account Information: Name: Babu Vali Gmail: [redacted]

I am Betty Gail Valentine, and I've been attempting to regain access to my Facebook account for over three years. Despite having the old password, using the options for a hacked account and a forgotten password, I no longer receive the option to contact my trusted contacts for verification. Instead, I am stuck in a loop where it acknowledges the old password and says it will assist with a hacked account, but then does not provide the help it promises. This Facebook account holds invaluable information about my life and my children's lives over the past 13 years. I possess my ID for verification purposes and am eager to retrieve access as this account is crucial for both personal and business reasons.

My issue has become serious as I have been excluded from a second group by unqualified admins who judge my interactions with mentally ill patients, whom I know well and how to help. This is concerning because the group has a high number of suicidal individuals who often take action, and the unqualified admins are the only ones managing them, often being absent. I believe this should be addressed with the authorities, but I have no faith in their interventions due to my extensive experience. A third group blocked five of my posts, which I found relevant, and asked me to edit them without explaining why, leaving me puzzled. This goes against community standards, but there seems to be no recourse against the admins. I have become an administrator of the group "against Facebook censorship and blocks," where I work as a whistleblower, which is my primary calling, for now. However, I feel overwhelmed by the countless Facebook scandals that I can only observe to help the victims. I would like to share this with you and other customers, but I am declaring that I am overwhelmed.

Hello! I wanted to report an issue with my Facebook account, registered with [redacted] My account has been tagged with inappropriate images and links ending in co.za. I reported this on July 19th and 20th, [redacted]. I am worried because this tagging has affected my friends and family. Many users have been impacted by links leading to adult content. I feel overwhelmed and am considering deleting my account permanently. Despite trying to help by reporting the issue, my account is now suspended. I hope Facebook can address this situation and secure my account instead of penalizing me. Thank you.

When trying to log in, I'm prompted with a two-factor authentication request that I never set up. Since I don't have a cellphone, I can't proceed with the login. I attempted to authenticate by scanning my driver's license, but the system wouldn't download the picture.

My name is Elizabeth. Recently, my account was hacked after receiving a text message with a code claiming to be from Facebook. Subsequently, a friend messaged me asking for the code she mistakenly sent to my phone. Without hesitation, I shared the code with her. It wasn't long before my friends on Facebook contacted me, questioning money requests from my hacked account. I discovered that my Facebook contact number had been changed, and my original number is now linked to an account under the name Boqorka Rer Bishar, who is the hacker. Please assist me in recovering my account.

I recently received a message from a friend asking for a code, but it turned out to be a hacker. I realized something was wrong when they asked for my age, which my friend should already know. After contacting my friend, I discovered she didn't send the message. I then informed the hacker that I was aware of their intentions. Now Facebook is asking me to confirm my identity, but I'm hesitant in case it's still the hacker. The current message states that someone not from my location is trying to access my account. I'm worried about losing my data, please assist me in recovering my account safely.

Hello, my name is Eydi and I am seeking assistance in recovering my hacked Facebook page. I have been receiving screenshots from friends and family showing fraudulent posts made by the hacker claiming to be from a U.S. Bank offering money as charity. The hacker has been sending messages to my friends pretending to be me, promising money in exchange for personal information like license photos, SSN photos, and online banking credentials. I am concerned that my friends may fall victim to this scam. Additionally, the hacker has taken over my Instagram accounts as they are synced with Facebook, and I have also lost access to my email. Any help in resolving this issue would be greatly appreciated.

My Facebook account was hacked via Meta Business Suite on July 19, [redacted]. The hacker accessed my personal profile, which oversees my business pages, and posted inappropriate ads and content that violate community standards. The content was disturbing, and I want to clarify that I have no association with it. The hacker has taken control of my business pages and designated themselves as the business admin, demoting us to employees. Our business has ongoing ad campaigns, but the hacker created unauthorized ads. I have screenshots showing the hacker as the business admin for two of my business pages. I hope for assistance in resolving this situation as I should not be held responsible for actions I did not commit. I would appreciate help in restoring my account and removing the hacker from our Meta Business Suite account. Please be informed that we have already filed a police report.