Facebook Customer Service Issues

Hello, my name is Koran Jadiel Miranda (as shown on Facebook). I apologize for reaching out, but my Facebook account was hacked on July 7th at 5:15 pm. It all started with an accepted friend request I didn't send, and when I removed that friend, my account was compromised. I managed to change my password, but I was banned for 30 days with a threat to delete my account if I didn't appeal the decision. To my dismay, the hackers replaced my profile picture and pages with the ISIS flag. I have pages but don't generate any income, so it seems they mistakenly thought I had money. I had two-step verification set up, but I didn't receive any notifications about my account activity. I came across this email address after reading your article, and I am reaching out for guidance on resolving this issue. I would greatly appreciate any assistance you can provide. Thank you.

Subject: Assistance Needed with Locked Facebook Account Dear Facebook Team, I am currently facing an issue with my locked Facebook account requesting identity confirmation. I kindly request your assistance in changing the verification method to receiving a code via email. My date of birth is 12/28/[redacted]. Thank you for your help. Username: Shaikh Matin Email: [redacted] Password: Matin[redacted]4 I am having trouble submitting my national ID card. Please change this option and provide the choice to use my Gmail for verification, as my account has significant financial transactions linked to it. Thank you.

Hi Rock, On June 20, [redacted], you challenged a decision on your Facebook account status. Usually, we complete the review process in just over a day. Currently, your account is not visible to others on Facebook, and you are temporarily unable to use it. Due to the impact of the coronavirus (COVID-19) pandemic, we have limited staff available to conduct reviews, which may result in delays. Upon reevaluation, if your account complies with our Community Standards, you will regain access to Facebook. However, if your account is found to violate our standards, it will be permanently disabled, preventing further appeals. Thank you for your patience.

I have been hacked and subsequently locked out of my account. Despite numerous password resets, I cannot access my account due to accidentally enabling two-factor authentication. However, I am unable to receive the necessary code on my phone since I cannot log in. I have provided my license ID multiple times in hopes of receiving a recovery link, but have reached a standstill when the link requires a code from a generator I cannot access without logging in. The assistance chat has not been fruitful, and I am feeling increasingly frustrated by this issue on Facebook.

Someone unauthorized accessed my account and changed the primary contact number, preventing me from resetting the password. I have my ID and social security card to verify my identity. This has been ongoing for days. Despite attempts to contact the person who has wrongfully claimed ownership, I have not been able to resolve the issue. The individual who has taken control of my account is male, while I am female. I have exhausted all options to report this and reclaim my account, but I am unable to receive the necessary password reset codes.

Priya, you recently received a decision on July 4, [redacted]. Typically, it takes us slightly over a day to review the information you provided. Currently, your Facebook account is not visible to others, and you are unable to use it. In the next steps, we will reassess your account. Please note that we have limited staff available to review information due to the impact of the coronavirus (COVID-19) pandemic, which may cause delays in the review process. If we determine that your account adheres to our Community Standards, you will regain access to Facebook. However, if we find that your account violates our Community Standards, it will be permanently disabled, and further appeals will not be possible. Thank you for your understanding.

Umesh, I received a notification regarding the decision made on July 9, [redacted]. Typically, it takes a little over a day for the review process. Currently, my account is not visible on Facebook, and I am unable to use it. The next step involves further scrutiny of my account. If it complies with the Community Standards, I will regain access to Facebook. However, if it is found to violate the standards, my account will be permanently disabled, and I won't have the option to appeal again.

I seem to face regular issues with accessing my Facebook account due to supposed unusual activity, which always turns out to be unnecessary. Despite my various attempts to comply by sending multiple clear images of my IDs and certificates, Facebook continually refuses them. While other institutions accept these documents without any problems, Facebook consistently rejects them as blurry or unclear. Trying to resolve this through online chat has been futile, as I am met with the same unhelpful instructions repeatedly. The frustrating cycle of submitting new forms of ID and waiting an additional 24 hours each time has become unbearable. I am desperately seeking a solution that does not involve uploading more documents. The continuous back-and-forth is upsetting, and I simply want to regain access to my Facebook account without further unnecessary hurdles.

I am frustrated with the ongoing issue of being repeatedly locked out of my Facebook account. Each time I attempt to regain access, I am met with requests for various forms of identification which I diligently provide. Despite my efforts to enhance the visibility and quality of the documents, they are continually rejected as blurry or unclear. This process is exhausting and unfruitful, causing me significant distress. Even after engaging in online chat support and explaining my repeated attempts to comply with their requests, the outcome remains unchanged. I feel stuck in a never-ending cycle of submitting IDs and waiting for another 24 hours with no resolution in sight. I have pleaded with them to offer alternative verification methods to no avail. The experience has become disheartening and exasperating, and I urge for a prompt resolution to this unsettling ordeal.

My account, belonging to Mayur A., has been disabled by the community. I am confident that I did not violate any rules and regulations and I respect you and your community guidelines. I believe there might have been a mistake, so I kindly request you to review my account and reactivate my Facebook account at your earliest convenience. I have linked my account to other social media platforms like PUBG Mobile and Instagram, as well as many apps from the Play Store. I have always adhered to your rules and regulations, but, unfortunately, my account was disabled. I urge you to review my ID promptly and consider updating your reporting system. Thank you.

When logging into Facebook, I encountered an issue that led to an accusation. Despite being innocent, a hacker briefly accessed my account. After resolving the intrusion, I received messages acknowledging my feedback but unable to post due to potential inappropriate content. Subsequently, I discovered a page I accidentally created violated community standards and was unpublished. This situation jeopardizes my selling status. I seek advice on addressing this matter effectively. Any assistance is welcomed.

My Facebook account has been disabled because children were messing around on it, I apologize for that. I want to recover that account as my name, Manvendra Kant Raturi, is associated with it. Please open my Facebook account. There are many relatives and family members on it. I request you, sir, to give me another chance without any complaints.

Dear Sir, I am facing a problem as my Facebook account has been suddenly disabled, causing me trouble. I am unsure how my Facebook account got disabled, I also do not know, maybe some children shared something wrong. I apologize for this, sir. Please, sir, re-enable my Facebook ID so I can use it again. I request your assistance to ensure this mistake won't happen again. Please, help me rectify this issue. Thank you. Manvendra Kant Raturi.

During my 5 1/2 years of incarceration, my ex changed the passcode to my Gmail account and I no longer have access to it. However, while I was in prison, someone created a new Facebook account for me with the same Gmail address. I've since created a new Gmail account and linked it to my new Facebook profile, both under the name Brad Kahl. I'm hoping to retrieve my old account to access all the pictures of my daughter. My new account's profile picture features both my daughter and me, and I can provide additional verification such as my prison ID, birth certificate, and descriptions of my distinctive tattoos.

I have a double first name, and years ago when I created my Facebook account, I used my first name initials as my first name, which I commonly use with friends and family in real life. Recently, when I tried to log in after a few years of absence, I was prompted to verify my identity. Despite submitting my driver's license photo, it was rejected. Upon further investigation, I discovered it was due to my first name initials not matching my full first name. I was unaware of this restriction when I initially signed up, and now I am unsure how to regain access to my account.

I believe my account was compromised, leading to my suspension over a posted item. I've been using Facebook professionally for over 20 years as a photographer. My personal account is under the name Tim Prefume, and my page is Have Camera Will Travel, where most of my pictures are showcased. I have received a notice to request a review within 10 days, which I thought I already did 20 days ago. I work extensively with numerous models, magazines, and model agencies and have never faced suspension before. I suspect it might be due to a hack, an individual's misunderstanding, or jealousy from another photographer or model. Kindly consider my reviews, work, and connections for reference. Thank you.

I received messages from two individuals who appeared to be friends asking for assistance in recovering their accounts. They requested my phone number to facilitate the process. I provided them with the codes I received and now, I find myself locked out of my account. I received notifications that my emails were deleted and a new one was added, but I am unable to access my account. The system indicates a slightly misspelled email, which has been corrected, and prompts me to re-enter my password.

I recently got a new phone and phone number. When I try to log in to Facebook, it shows me a list of my past phone numbers, even though I deleted them each time I changed phones or numbers. I no longer have access to these old numbers. If I choose to receive the code via email, sometimes it works, but then after entering the code, it asks to send a text to the old phone number on file, which I no longer have. This process has been frustrating me for 5 weeks now. I have always been able to log in with no issues when I changed my number or phone in the past. I understand the need for security measures, but this seems excessive and unnecessary. I have been using this Facebook account for over 15 years, along with my associated writing page. As a Stage 4 Cancer Patient, I have a large number of friends on Facebook who may be worried about me.

Sanu, your account on Facebook was not visible to others and is currently disabled pending a review. Due to the COVID-19 pandemic, there may be delays in resolving this issue. If your account is found to comply with Community Standards, you can use Facebook again. However, if it doesn't meet the standards, it will be permanently disabled. You have 14 days left to request a review before the account is disabled permanently.

I am Douglas A. from Greenville, SC, born on September 9, [redacted]. My Facebook account has been hacked by someone named "Angel A." whom I don't know. I can't log in because my phone number and email are not working to reset the password. I've been on Facebook since [redacted] but can't regain access following their suggestions. The email and phone number associated with my account are [redacted] and ([redacted]) respectively. I need help removing the unauthorized user and reclaiming my account and access to the (NCIS CAST) Group, where I am an administrator. Thank you.