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Facebook Customer Service Issues

Archive 1672

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1672. It includes a selection of 20 issue(s) reported July 6, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
In 2[redacted], my account was accessed without authorization (hacked), leading to an advertisement being posted against community guidelines. Although I requested a review to reactivate my advertising account, the unauthorized advertisement remained because I was unaware of its existence. I am actively seeking to appeal the review decision to restore my standing as a publicist. I am currently employed by two reputable companies, the "Festival de la chanson de Saint-Ambroise" and the "Restaurant les [redacted] coups," where I manage media and marketing campaigns. This situation hinders my ability to effectively carry out my responsibilities, and I am looking to explore potential solutions with your assistance.
Reported by GetHuman-pierluc on Wednesday, July 6, 2022 5:54 AM
I encountered an issue on Instagram, and they haven't been helpful. I require urgent assistance, knowing that Facebook and Instagram are linked now. On the 4th of July, a friend's account requested me to change my account's email address to [redacted], claiming they needed help logging into their new phone. Regrettably, it appears my friend and I were hacked. My account's email was changed to the hacker's, and now I can't revert it back. Additionally, I received a suspicious message on WhatsApp from +[redacted] [redacted], pretending to be Instagram, asking for my old password and confirmation code. Sensing deceit, I requested proof via email, but none was provided, confirming their fraudulent intent. My former account, oliverh8lland77_96, now altered to oliverh8lland77_96x, is no longer in my possession due to the hacker controlling the email associated with it. I am lost on how to proceed and seek immediate assistance. I hope this message reaches you promptly. Kindly help me regain control of my account. Thank you, Oliver H.
Reported by GetHuman7605953 on Wednesday, July 6, 2022 10:46 AM
After enabling two-factor authentication on Facebook, I swiftly received a notification about a post violating community standards, resulting in my account being disabled. I promptly requested a review. Later that same day, I received a text from Bank of America alerting me to suspicious activity on my credit card, which included a $[redacted] charge for Facebook advertising. I acted quickly to cancel the affected card. The following day, I discovered a separate $[redacted] charge on my American Express card, which I promptly disputed. Fortunately, American Express has since refunded the amount. Despite my disabled account, I received an email from Facebook indicating a declined payment and a prohibition on advertising until the issue is resolved. I've also received other emails from Facebook to my associated email address, none acknowledging my disabled account status.
Reported by GetHuman7607194 on Wednesday, July 6, 2022 4:32 PM
I am seeking support to apply for the administrator role for the page "Assyriska Riksförbundet i Sverige." Currently, there is no account assigned as the Administrator for the page, which means I am unable to access it. It seems impossible for me to gain access to my page or to transfer administrative privileges without assistance from Facebook staff. I kindly ask for the Administrator role for the page "Assyriska Riksförbundet i Sverige" to be granted to my account "Andreas Barjosef." I am aware that verification is necessary, and I can provide proof of ownership from the Swedish Companies Registration Office. I also request that you reach out to the page's email address "[redacted]" to confirm and verify my identity.
Reported by GetHuman7607368 on Wednesday, July 6, 2022 5:12 PM
My Facebook Account Is Locked - Confirm Your Identity Unlock Facebook ID: Shaikh Mohsin Learn more and Get started Account locked on Facebook - Learn more Problems unlocking my Facebook account How to unlock a locked Facebook account Unlocking a locked Facebook account - Learn more about the issue Unlocking a locked Facebook account - Learn more Prompt: How to unlock my Facebook account that has been locked Steps to Unlock Facebook Account Unlocking a Facebook account - Learn more about the issue How to Unlock Facebook Account Help needed to unlock a locked Facebook account Unlocking a locked Facebook account Unblocking a Facebook account that is locked Request to restore my locked Facebook account Name: Shaikh Mohsin Email: [redacted]
Reported by GetHuman7597243 on Wednesday, July 6, 2022 6:29 PM
Hello Facebook Team, I am writing to inform you that my Facebook account has been locked mistakenly. I have not violated any community guidelines. I use this account to access my Free Fire ID, on which I have spent between 15,[redacted] to 20,[redacted]. It's crucial for me to regain access to my account, as I need to manage my Free Fire ID. Could you please send the code to unlock my account to my Gmail address, [redacted], or provide it to my phone number? Your assistance in resolving this matter is greatly appreciated. Thank you, Meghraj X. Nepal
Reported by GetHuman7609836 on Thursday, July 7, 2022 10:58 AM
I have been reporting the threats of violence, sexual videos, and harassment from my ex to you. Your suggestion to block her makes me worry about what she might do next. She is selling prescription drugs through messenger and spreading false accusations such as calling me a beast, a child predator, and a snitch, along with sharing my address and phone number. My window has been smashed, and my front door has been vandalized with more untrue accusations. I have been attacked at home and in the street by people who believe her lies. I feel helpless and depressed as no action has been taken against her continuous harassment. I am considering drastic measures due to the overwhelming distress caused by her relentless behavior.
Reported by GetHuman7610802 on Thursday, July 7, 2022 4:05 PM
Hello, a few years ago, we created an account using my sister's name, Brandy Kugler, but the email address associated with it is [redacted], which belongs to me, Virginia, who works at Big Valley Ford Inc. Unfortunately, the password got lost when someone else took over posting on the site at the dealership. Despite multiple attempts to reset, I keep getting stuck when asked for my ID, even after sending my driver's license. I hope to set up my boss, Ron Miesbauer, as the administrator to link the Facebook page to our business site without losing our existing page data. I appreciate any assistance with this matter. Thank you, Virginia H. from Big Valley Ford Inc.
Reported by GetHuman7611180 on Thursday, July 7, 2022 5:24 PM
Subject: Assistance Needed with Locked Facebook Account Hello Facebook Team, I am reaching out as my Facebook account has been locked, and I am unable to confirm my identity. Instead of requiring identification confirmation, could you please assist me in receiving a code via email for verification purposes? My date of birth is 28/12/[redacted]. Thank you for your help. Email: [redacted] Username: Shaikh Matin Email: [redacted] Password: Matin[redacted]4 I am unable to submit my national identification card. Kindly change this option to provide an alternative using Gmail to verify my account. I am facing significant issues with my account involving money matters. Thank you.
Reported by GetHuman7611391 on Thursday, July 7, 2022 6:15 PM
My personal account got hacked, and within seconds my password, name, and picture were changed to a Vietnamese celebrity, MC Trấn Thành. The hacker set up 2-step authentication with an electronic key I didn't possess, resulting in Facebook suspending my account. When I tried to verify my identity by following Facebook's steps, like uploading a video selfie and my ID, my account got disabled for supposedly violating Community Standards. I am certain that any activity after June 17 at 11:25 pm wasn't me. Facebook is not allowing me to appeal or discuss the issue with them. Unfortunately, my small crafting business page linked to this account is also inaccessible. Although I managed to recover my Instagram account, I had to unlink it. I have reported the Facebook account as hacked, but I am unsure what my next steps should be.
Reported by GetHuman7612930 on Friday, July 8, 2022 2:21 AM
Dear Sir, I am writing to request a review of my Facebook account under the name Akshay Shinde, which has been disabled by the community. I am confident that I have not violated any of your rules or regulations, and I hold your community guidelines in high regard. I believe there might have been a mistake, and I kindly ask you to reconsider and reactivate my account as soon as possible. My Facebook account is linked to various other social media platforms such as PUBG Mobile and Instagram, as well as many apps downloaded from the Play Store. I have always followed your guidelines diligently, yet my account was unexpectedly disabled. I would greatly appreciate it if you could fast-track the review of my account and update your reporting system accordingly. Thank you for your consideration. Best regards, Akshay Shinde Date Of Birth: 13-09-[redacted] Linked Phone Number: [redacted] Please, I urge you to reopen my account at your earliest convenience. Looking forward to your response.
Reported by GetHuman7613041 on Friday, July 8, 2022 3:25 AM
I need assistance as my Facebook account has been hacked. The hacker changed the email and password, locking me out of my account. Though I managed to reset them through the help center, I am now stuck at an endless identity verification loop preventing my access. Despite my efforts, Facebook security is blocking my login attempts. I desperately want to regain access to my original account. I have reported the incident to Facebook, stating that my account was hacked and even renamed to "George," but I have not received any response. I urgently seek guidance from Facebook support on how to recover my account, as it holds precious memories that I cannot lose. Thank you for your help.
Reported by GetHuman7613323 on Friday, July 8, 2022 6:48 AM
There has been an incident with a hacker exploiting a COVID refund on Facebook. The page associated with the hacker is named Lanny May. Unfortunately, I fell victim to their scam by providing them with my password through Messenger. They instructed me to purchase Steam cards to receive a tracking number, which turned out to be a fraudulent scheme. After gaining access to the funds on the card, they coerced me into recording a video proclaiming their legitimacy. Following this, they hijacked my Facebook account, using it to target my loved ones. I have taken steps to report their page, but they continue to misuse my personal information and photos of my son. They have manipulated my account, making it inaccessible to me. I urge caution and hope that this situation will be rectified soon.
Reported by GetHuman7613402 on Friday, July 8, 2022 7:26 AM
My Instagram account has been disabled for a month now. While using the app, I got kicked out for "impersonating someone" on a support page I had created. I would like to know if there is a way to reactivate my account. If I unknowingly violated any rules, I apologize and assure you I won't repeat the mistake. All I wish for is to regain access to my Instagram account. Thank you.
Reported by GetHuman-kyliacoh on Friday, July 8, 2022 11:52 AM
I am experiencing persistent issues with accessing my Facebook account due to recurring verification requests. Each time I provide various forms of identification such as my driver's license and marriage certificate, I am met with rejection based on unclear or blurry images. Despite efforts to improve the quality of the documents, the verification process remains fruitless. The support provided through online chat has been unhelpful, offering no real solutions to my dilemma. Repeatedly, I am directed to a list of accepted IDs that, in reality, are not acknowledged by the system. This cycle of submitting IDs and waiting 24 hours continues without resolution. I am pleading for a more efficient and humane approach to regain access to my account. The current process is not only frustrating but also mentally taxing. I implore for a solution that does not involve further ID submissions, as it has become a distressing ordeal.
Reported by GetHuman7614167 on Friday, July 8, 2022 1:51 PM
I encounter repeated issues accessing my Facebook account every other week. Each time I have to go through a frustrating verification process, providing various forms of identification and waiting for 24 hours repeatedly. Despite submitting clear documents like my driver's license and marriage certificate multiple times, I face rejection on the grounds of them being blurry or unclear, which is not the case. While other institutions accept these documents, Facebook seems adamant in creating obstacles to accessing my data. The online chat support has not been helpful either, with repetitive responses leading me nowhere. I am constantly stuck in this unending loop of verification, feeling overwhelmed and desperate to regain access to my account without submitting additional forms of identification. I plead for a more efficient and humane resolution to this distressing situation.
Reported by GetHuman7614167 on Friday, July 8, 2022 1:53 PM
I manage three Facebook Groups: "Out of the Blue," "ACIM FIP," and "FIP Discussion," dedicated to A Course in Miracles, a spiritual text with daily lessons. I am responsible for posting the lessons, but Facebook occasionally removes them. The book does not contain anything negative, and it's important for our large group of members to have access to the daily teachings. Please understand our aim is to improve our lives and share this positive book with others.
Reported by GetHuman7614496 on Friday, July 8, 2022 3:26 PM
I recently experienced an issue accessing my account on Facebook. I was informed that my account was locked, despite not sharing inappropriate content on the platform. The account is vital for staying connected with friends and family, especially at 78 years old. I have been receiving odd messages from unknown sources, leading me to believe my account may have been compromised. Facebook suggested my account was hacked and locked due to unusual activity. I followed their instructions, including providing a photo of my driver's license, but I am unsure how to submit it. I only access Facebook through my phone, unaware of any specific "Facebook app." I am feeling incredibly frustrated with the situation and would appreciate any assistance. Thank you, Mel Wiken. [redacted]
Reported by GetHuman-mdmmel on Friday, July 8, 2022 3:45 PM
Every other week, I encounter the same issue with Facebook disabling my account for what they claim to be "unusual activity," which is always false. Despite providing various forms of identification like driving licenses and marriage certificates multiple times, adjusting the brightness and clarity as requested, they continuously reject my submissions with excuses of blurriness. Although other institutions accept the same documents without issue, Facebook continues to give me trouble accessing my own data. The online chat support has not been helpful, repetitively directing me to the ID upload instructions I know all too well. I am fed up with the endless loop of submitting documentation, waiting another 24 hours, and receiving no real assistance. I have pleaded for alternative verification methods or direct assistance, but so far, I remain stuck in this frustrating and seemingly never-ending cycle of mind-numbing torture. I just want access to my Facebook account without having to jump through these unnecessary hoops repeatedly.
Reported by GetHuman7614167 on Friday, July 8, 2022 7:01 PM
I am reaching out to your organization for help in removing a fraudulent fundraising post on Facebook by Gary Wright Jr. The post contains false accusations against my family members and me, and Gary has prevented us from defending ourselves or presenting evidence that proves his claims are untrue. He is using the post to raise money for a child custody case with my daughter, but he is not being truthful or allowing us to counter his false statements with our court-documented evidence. I believe this violates Facebook's community standards, and I urgently request your assistance in addressing this baseless attack and stopping the fraud. My family is ready to provide legal documents that disprove the allegations made in the post. I ask for immediate help to resolve this situation fairly and promptly.
Reported by GetHuman-terich on Friday, July 8, 2022 8:22 PM

Help me with my Facebook issue

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