Facebook Customer Service Issues

I recently got a new sim card and updated my number on Facebook to ensure I can receive codes via SMS. However, when trying to access my old Facebook account (Sicebi Mthethwa), I encountered issues. Despite deleting the old account, it remained logged in, and my new number was automatically changed back to the old one. Unfortunately, I misplaced the old sim card and couldn't receive the verification code. I attempted different passwords and recovery options without success. I'm stuck and seeking assistance to regain access to my account.

Ich habe eine Frage, mein Facebook-Konto wurde deaktiviert wegen Verstoß gegen Nutzungsbedingungen, obwohl ich keine Facebook-Regeln gebrochen habe. Es scheint ein Missverständnis zu sein, warum ich deaktiviert wurde. Ich möchte gern prüfen lassen, warum mein Facebook-Account gesperrt wurde. Ich habe mehrmals E-Mails deswegen geschrieben, aber bisher keine Antwort erhalten. Bitte überprüfen Sie, warum mein Konto deaktiviert wurde. Möglicherweise wurde mein Konto durch jemand anderen unberechtigt genutzt. Bitte überprüfen Sie das. Ich benötige dringend Zugriff auf mein Konto, da dort meine Fotos, Freunde und Erinnerungen sind. Bitte schalten Sie mein Konto wieder frei. Ich möchte nachvollziehen, weshalb mir der Zugang verwehrt wurde und meinen Account zurückhaben.

Hi Alice10154, I hope you are well. I recently had an Instagram conversation through Messenger with someone I thought was my granddaughter. This person, who is a divorced unemployed female, asked me multiple times about marriage. I responded via email to her Gmail account, but she claims she didn't receive it. I copied the message and sent it to her through Messenger. I have deleted my half of the conversations, but her inputs remain. I would like to request support in removing the rest of our conversation and blocking her from contacting me again. Your assistance would be greatly appreciated.

Hello. I am writing from Ukraine, currently in Germany. Unfortunately, my iPhone XS was stolen on April 21, along with access to both my and my husband's accounts. Two-factor authentication was set up on both accounts, and I am unable to access it now. I have tried sending supporting documents like my passport and marriage certificate, but Facebook has not accepted them. Restoring my husband's account requires confirming through the old stolen device or his old phone number that he no longer has access to. I urgently need help in confirming our identities by providing any necessary documents like passport, identification code, marriage certificate, or driver's license. My email for my profile is [redacted], and my husband's is [redacted]. Your assistance in this matter is greatly appreciated. Thank you in advance. Anticipating your prompt response.

My Facebook account has been compromised. When attempting to log in, I discovered my password had been changed, and the associated email and phone number were different. I have received notifications that the primary email linked to the account has been altered to [redacted] and [redacted] Despite multiple attempts to regain access, I find myself blocked or marked as spam, unable to complete the verification process, even though I had previously submitted my driver's license successfully. Suspicious activities were noted on 04/27/[redacted] at 1 AM CST and today at 11:10 AM PST, which aligns with my timezone. Although I managed to prevent the recent password change, my efforts are hindered due to the inability to verify my identity. I am providing all possible details, but without access to the account, sharing the Facebook profile link or contacting my associates like my sister Vicky C. or spouse Frank W. is impossible. My account name is Krystal Hernandez, the original email is [redacted], and the phone number associated is [redacted]. This issue stemmed from an unfortunate incident related to a Taco Bell bitcoin scam. I seek urgent assistance in resolving this matter.

Dear Sir, I have been using my official Facebook account for 9 to 10 years and I always adhere to the Facebook Community Guidelines. Unfortunately, my Facebook account has been temporarily disabled. I kindly request a review of the disabled account to confirm my identity. I am certain that I have not violated any rules with my account, and I believe it was disabled by mistake. Your prompt attention to this matter would be greatly appreciated as I would like to recover my personal Facebook account before the 30-day deadline. Thank you, User Name: رانا فہد منج Email: [redacted] Date of Birth: 30-06-[redacted]

It appears that there have been several comments on Facebook that do not comply with their standards on harassment and bullying. If you believe this was a mistake, you can contest the decision. Remember that repeated violations may lead to further restrictions on your account. It's important to adhere to the Community Standards to avoid such issues in the future.

Dear Sir, I am writing to address the issue of my disabled account under the name RD RaJput. I am confident I have not violated any of your community guidelines, and I hold your rules in high regard. I believe there might have been an error in disabling my account. I kindly request a thorough review of my account with the hope of having my Facebook account reinstated promptly. This is crucial as my account is linked to various social media platforms such as Bgmi Mobile, Ludo, Clash Of Clans, Instagram, Twitter, and Upwork, along with many other applications from the Play Store. I assure you that I have always adhered to the rules and regulations. Furthermore, I would like to clarify that the Instagram account associated with the disabled Facebook account is not mine. My only original Instagram account is under the handle mr_dynamo_3. Thank you for your prompt attention to this matter. Sincerely, RD RaJput

Hello, my name is Abir Dutta, and I use the Facebook account associated with the phone number +[redacted]55. Recently, I encountered an issue where someone attempted to access my account from a Realme device after I had interacted with a BGMI game event advertisement that required logging in with my Facebook account. Consequently, I took the precaution of logging out and changing my password. However, I later received notifications from Facebook stating that my account had violated community guidelines and was subsequently blocked. Despite not having posted anything that breached these guidelines, my account is now at risk of being disabled in 11 days. I am seeking assistance in resolving this matter as a law-abiding user who always complies with Facebook's community standards. Please help me address this issue. Thank you for your support.

I was unable to log in to Facebook on the morning of Saturday, 4/23/22, as my password had been changed without my knowledge. After searching for my account, I noticed two different email addresses listed, one of which was unfamiliar to me. My correct email is [redacted] Despite multiple attempts, I have not received any reset emails from Facebook. Even after providing my driver's license image, I have not had any success. Through further investigation on my boss's account, I discovered the hacker's name to be Emory Carmichael. I have set up a new account (Vivien V. Carmichael) and messaged the hacker through Messenger, noticing many of my pictures missing and unfamiliar images on the account. I have also encountered issues sending friend requests from the new account. The lack of support from Facebook has been disappointing.

Hello, I have been experiencing issues with my Philippe Stasiak account that has been blocked since Saturday. I submitted my identity card for validation on Monday morning, but there seems to have been a delay in processing it due to entering the wrong code multiple times. It is now Thursday, and I am frustrated with the lack of prompt resolution. One of my contacts, Christophe Derveaux, reported my account without a valid reason, leading to this situation without any prior communication or the opportunity to resolve the matter quickly. I have not been able to reach out to you through the website, as the communication seems to be limited. Despite being informed of a 24-hour delay, it has been longer since I resubmitted my card on Tuesday. I urge you to reactivate my account immediately and provide a goodwill gesture for this inconvenience caused by the malfunction. I am particularly disappointed as I had an active advertisement that needed modification and extension, resulting in losing a potential client who contacted me solely through messenger. Your urgent attention to this matter is appreciated. Best regards, P Stasiak

Hello, I am reaching out regarding my hacked Instagram profile cecilecattoen.id in France, Lille. Unfortunately, it was compromised yesterday morning, and the name has been changed to cecilecattoen.id__. The email address associated with the account was originally [redacted], but it has been changed to [redacted] I have tried numerous methods to regain access to the account without success. As this is a professional profile essential for my business, with only [redacted] followers, I urgently need assistance. I have contacted Instagram support and Android support but have not received any replies. Despite my efforts including contacting Instagram's profile and submitting a selfie video multiple times, I have been unable to recover my account. I am in desperate need of help to regain access so I can update the password and email. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you for your attention to this matter. - Cécile Cattoen

I set up a Facebook page for my business, The Pixel Pencil, to showcase my artwork. Unfortunately, my account was hacked two weeks ago, and though I have since regained control, I discovered that I no longer have access to my own page. I was the sole owner and administrator of the page, so it's concerning that I no longer have any privileges. Despite reaching out to Facebook for assistance and filing reports, I haven't received any help in reclaiming ownership. The page contains vital information about my business, including my artwork and personal details. At this point, I just want to regain control of the page or have it deleted to prevent further misuse. What steps should I take to resolve this issue?

Hello, I encountered an issue with my account on April 27, [redacted]. I last accessed it at 6:00 am and tried to log in again at 9:30 am, only to find it disabled. Facebook mentioned that I had engaged in unusual activity that breached community standards. However, I do not recall posting anything that would violate these standards. If there was such a post, I am willing to remove it once I regain access or Facebook can handle it. Unlocking my account is crucial as I manage various social media pages and ads are currently running. Additionally, there seems to be a discrepancy in the ad spending. I was charged Rs [redacted] instead of the Rs [redacted] I actually spent. Three individuals have access to the ad manager, but they haven't utilized it since my account got blocked. I kindly request assistance in resolving both these issues and I am hopeful for a prompt resolution. Thank you.

I received a message on Facebook from a high school classmate, Carol Kwolek, mentioning my supposed winnings from Facebook User Rewards (FUR). After confirming I was #85 on the list, the FUR representative requested my Facebook password and ID picture for verification. Despite Carol's reassurance, after giving out my password, unauthorized changes were made to my account. I regained access, but discovered odd friend requests sent in my name. Subsequently, the password reset didn't work, locking me out. I tried to create a new account using the same email, but couldn't reconnect with previous friends. The hacked account's screen name is Lowther Wesley, but the email might be changed to [redacted] I believe the email alteration info was sent to [redacted], which I can't access. My name is Wesley Lowther, and I'm the account owner.

I am Constance Koon-Johnson. Last Saturday, my Facebook account got hacked and taken over. Despite creating a new account to recover the old one briefly, the hacker changed my picture, email address, and phone number to scam people for bitcoin. After posting a warning about the theft and threatening to involve the Police and Facebook, the hacker removed it. Now, I am unable to access my account, prompting me to close the new Facebook accounts I made. Despite numerous attempts with passwords, email, and phone number changes, nothing works. Facebook requested my ID multiple times without success. I use Facebook for Marketplace, Messenger, WhatsApp, and Instagram since around [redacted]. Currently, I am locked out due to repeated failed login attempts. My email is [redacted], and my phone number is [redacted]. I have put immense effort into maintaining my account and seek assistance to reclaim it. Thank you in advance for any help offered. Constance Koon-Johnson.

Earlier this week, someone hacked into my daughter's disabled Facebook account. The hacker changed the primary email to his own, preventing account recovery. Despite multiple reports to Facebook, they have not taken action. The hacker is posing as my daughter, contacting her friends for money. I provided screenshots as proof, but Facebook claims they see no issue. The hacker's email is [redacted] The hacked account belongs to Bailey Parks with the email [redacted] I have evidence of the hacker admitting to the breach on Bailey's messenger. I seek assistance in resolving this situation.

To Whom It May Concern, Hello, my name is Joshua R. Eruela, and I need assistance with my Facebook password. My account is under the name Joshua Eruela, and my phone number is [redacted]. Unfortunately, I cannot reset the password as I have forgotten the email linked to the account. The phone number on the account is not receiving the reset code. The "try another way" option in the recovery process is causing a loop. Access to my account is crucial for communicating with friends, family, and colleagues, as well as for managing my university's group page. I urgently need to regain access to my account. Thank you for your prompt attention to this matter. Sincerely, Joshua R. Eruela

I am facing an issue with my Facebook account. When I enter my name and email address, only my name shows up, and a different email is displayed. When I try to log in with my email and password, it says there is no such email. I am then taken to a page saying it's not me, and now I can't access my Messenger. It seems that a hacker has replaced my email with theirs, and I have lost all my friends and contacts. I urgently need assistance as the hacker is using my account. Please contact me at [redacted]. I would like to speak with customer service promptly.

We are facing difficulties accessing our Facebook business account after a former colleague, [redacted], who managed it, left the company. We are now unable to recover the account as the password reset email is being sent to an unrelated individual, Kim Clancy, our ex-colleague's partner, who has no affiliation with our design and construction company. The business page in question is Bridgewater Design & Build located on Parkway Trading Estate in Manchester, England. My personal Facebook account, Chloe Emma Wolter, linked to the business account via my work email, chloe@[redacted], was unlinked during an attempt to verify administrative control. It was discovered that the account is actually associated with our ex-colleague's email, [redacted], leaving me locked out. We seek assistance in regaining control of our business page and find the current process involving Kim Clancy's ID verification confusing and irrelevant.