Facebook Customer Service Issues

Hello, I received an email from Facebook on February 1st informing me of an unusual login attempt and a password change request. I didn't click the link provided. Subsequently, my account was accessed and used to post content violating Facebook's terms, resulting in my account being suspended. I submitted an appeal with a copy of my passport but received no response for days. Upon contacting Facebook through my wife's account, I was informed my ID submission was declined without a reason. Despite my attempts to explain the situation, I received automated responses with unhelpful links. Even reaching out on Twitter has yielded no response. I've created a new profile to seek assistance, but I'm unable to contact anyone. Any guidance would be appreciated.

My Facebook account was hacked on Monday, the 14th. The hacker changed my email, password, phone number, and profile name to "Mario Maurer." They even deleted my profile picture, posts, and friends list. I created a temporary account to monitor the situation and ensure my friends' safety. Despite my efforts, I have been unable to recover my account. A friend suggested contacting customer service for assistance. I am desperate to regain access to my account, restore my posts and friends list, and prevent future security breaches. A privacy setting similar to Instagram's could help prevent such incidents. I appreciate any help in resolving this issue.

Dear Facebook Team, I am writing to inform you that my Facebook account has been locked. This happened right after I unknowingly installed a malicious software from the internet, resulting in the hacking of my account. Unfortunately, my recovery phone number was not updated, rendering it unusable to regain access. I am willing to provide legal documents and identification to verify my identity if necessary. The urgency of this matter is heightened as our wedding day approaches. It is essential for me to recover my account before then to ensure I can participate fully in the celebrations and be tagged by friends, relatives, and my soon-to-be wife. I humbly request your assistance in recovering my account and am prepared to provide any necessary information to facilitate this process. Thank you for your attention to this matter. Sincerely, Jerven Tagpuno

AniiSh, you have raised a concern regarding the decision made on February 18, [redacted]. Our team typically completes the review of submitted information within slightly over a day. Currently, your Facebook account is not visible to others, and you are unable to access it. We will reevaluate your account; however, please note that due to the impact of the COVID-19 pandemic, our review capacity is limited. If your account aligns with our Community Standards, you will regain access to Facebook. In the event that your account does not comply with these standards, it will be permanently deactivated, and appeal options will not be available. It is recommended to log out from AniiSh SiDd.

Hello, I am having trouble accessing my Facebook account. I have created multiple accounts in the past, with one lasting almost 12 years, another lasting three years before being hacked, and a recent one that's already been hacked within a month. I can see my profile is still there with my pictures, but I'm unable to log in and the support team says they can't find the associated emails for any of my accounts ([redacted], [redacted], [redacted]). I use Facebook to connect with my family, but these constant hacking issues are making me consider leaving the platform.

My Facebook account has been compromised. It appears someone accessed it from Chicago on a Chromebook, although I do not live there or own that device. Moreover, I received two password reset emails that I did not initiate. Additionally, I got messages from the Facebook Ads Team despite never advertising on the platform. The message displayed on my FB page states: "Diane, you disagreed with the decision ON FEBRUARY 11, [redacted] It usually takes us just over a day to review your information. Your account is not visible to people on Facebook, and you can't use it. What happens next We’ll take another look at your account. We have fewer people available to review information due to the coronavirus (COVID-19) pandemic. This means we may be unable to review your account. If we find your account does follow our Community Standards, you’ll be able to use Facebook again. If we find your account doesn’t follow our Community Standards, it will be permanently disabled and you won’t be able to disagree again." I rely on FB and Messenger to stay connected with loved ones. Being a 67-year-old grandmother, I wish to have my account reinstated. Thank you. Diane Palacios

At approximately 10 p.m. Nigeria Time on February 18, [redacted], I encountered an issue while using Facebook. While browsing stories on my account, I clicked a link that I thought would lead to a video. However, the link prompted me to log into Facebook again. Shortly after, I realized I was logged out of my account and despite numerous attempts, I couldn't regain access. Upon checking my linked email, I found notifications stating that my primary email had been changed and then removed. I haven't been able to access my Facebook account since this incident. Emails involved: Primary email: [redacted] Recovery email: [redacted] Hacker's email: [redacted] Account name: Olalere Abiola Adedeji Mobile number: [redacted]0

I am distraught by the ongoing issues with Ashley Isbell impersonating my late son Chris Proctor on his memorial Facebook page. Despite repeated reports, no action has been taken. As Chris's mother, I urgently request the deactivation of both memorial pages. I am willing to provide any necessary documentation to confirm my relationship with Chris. This situation is disrespectful to his memory, and I will persist until the pages are shut down. Chris's information is: Birthday - 11-08-[redacted], Date of passing - 7-26-[redacted]. He was not married to Ashley Isbell, and I need both memorial pages removed immediately.

Hello, I'm Bakhtawar Ijaz, a social media manager at Anata Digital. I handle all the marketing tasks, including posting ads. However, I've encountered an issue where the previous employee in my position managed Anata's pages poorly, leading to a possible shadow ban on all pages. This situation has impacted my current work and position. I believe there is a shadow ban as I keep receiving an old notification stating "Content removed for violating our standards on Spam" when I check the page quality. I need direct assistance from Facebook to address this shadow ban so I can fulfill my responsibilities and protect my job.

I am reaching out regarding a concerning issue with my late son's memorial page on Facebook. Since January, my son's ex-girlfriend has been impersonating my son on the page, causing distress to me and other family members. She also posted publicly with her new boyfriend, which is inappropriate for the memorial intended for Chris's friends and family to share memories. Despite reporting this matter multiple times to Facebook, no action has been taken. Therefore, I have decided to deactivate and close both of my son's memorial pages. The accounts in question belong to Chris Proctor, and the associated phone number is [redacted]. I am Angie Smith, Chris's mother, and can be reached at [redacted].

My Facebook account has been disabled because they claim I posted inappropriate content, which I did not. I am unable to request a review or verify myself through the verification code. I want to convey that I am a genuine and innocent user, and I haven't even posted any photos in years, except for updating my profile picture. I have tried reaching out via multiple email addresses and reporting the issue, but I haven't received a solution from Facebook since 18-02-[redacted]. I kindly request assistance in recovering my account.

My Facebook account has been disabled because they claim I posted inappropriate content. However, I have not posted anything inappropriate. I am having difficulty requesting a review and verifying myself with a code. Please pass along my request. I am a genuine user and have not posted a photo in 1-2 years, except for updating my profile picture. Kindly provide me with a solution to regain access to my account. I have emailed and reported this issue to Facebook multiple times but haven't received any help since 19-02-[redacted]. Thank you.

My personal account is currently disabled, and I am seeking assistance in reactivating it promptly. My Facebook account got disabled, and I am unable to pass the Security Check because it requires old phone numbers that I no longer have access to. It's a rather frustrating situation as contacting Facebook support seems nearly impossible. Although we submitted a ticket, we haven't received any response so far. We run a business on Marketplace, and our pending balance is stuck, preventing us from fulfilling orders. Has anyone successfully resolved a similar issue before?

Two of my posts were flagged for violating the Community Standards on child sexual exploitation. These posts are not visible to anyone else. I have received a warning that repeated violations could lead to further account restrictions. If I believe there has been a mistake, I have the option to dispute the decision.

Hello Facebook Support, I have not received any updates regarding the memorialization of my account, which was done based on false information provided to Facebook. I am deeply saddened and disappointed by this situation. Facebook, as a prominent platform, should prioritize the well-being of its users. The slow response and lack of urgency in addressing this issue are troubling to me. I rely on Facebook for daily tasks, and its immediate restoration is crucial. Despite submitting all necessary documents and descriptions via email and on my account, my appeal for mistakenly disabled access remains unresolved. I am reaching out through the same email and IP address for continuity. Why is there a delay in verifying my account after providing all the required details on 16-Feb-[redacted]? I urgently request you to rectify this matter promptly by verifying the submitted information and reactivating my account without further delay. I have yet to receive any communication from your end since the submission. I am concerned about the lack of a live chat option for immediate assistance, which is a drawback of your service. I eagerly await your prompt response. Thank you.

Good afternoon, I am seeking assistance in recovering my hacked Facebook account. Recently, at around 10 p.m. last night, I noticed that my Messenger was not functioning and required a password for logging in. I typically use Messenger on my Android phone since my account is saved on that device. However, I am unable to regain access to my account. Despite friends indicating that my status shows as "ACTIVE NOW," they are unable to call me through Messenger. I have attempted various methods to recover my account, but have been unsuccessful due to the email associated with the account being changed without my authorization. Additionally, when attempting to use my mobile number, my account does not appear in the list of Facebook accounts linked to that number. I also suspect my nephew is using the same mobile number for his own Facebook account. Any assistance with this matter would be greatly appreciated. Thank you.

Hello, I'm Jaycel. About a month ago, my Instagram account, which is linked to my Facebook page and business, was hacked. Despite my efforts, I have been unable to regain access to my account as I was locked out. Unfortunately, I cannot recall the password to my email associated with my Instagram account, making it impossible for me to view any recovery emails sent after the hack. I would sincerely appreciate any assistance in recovering my account as I have utilized it for many years and would be grateful to have it back. The hacker, who claimed to be a Bitcoin Miner, has been identified as a scammer. Using my cousin's account, she deceived me into investing in Bitcoin and is currently using my profile to lure others into the same scam, leading them to believe it is me. Please, I urgently require aid in resolving this issue. Thank you for your help. Jaycel

A few years ago, I created a secondary Facebook account mistakenly, believing my original one was not functioning. Discovering my initial account was working well, I deactivated the second account. However, recently it seems to have been reactivated, and I cannot recall how this occurred. I am struggling to reset the password, as I no longer remember it and am not receiving a code for changing it. The phone number and email associated with this account match those of my current primary account. Despite adding my daughter's phone number for assistance, I still cannot access the account. Unfortunately, I cannot remove her number as I do not know the password. Since I have gotten married and have a new last name, I urgently need to delete this old account to remove outdated information. Kindly assist me in either resetting the password or permanently deleting the account. The account in question can be found at /diana.wenning.12. Thank you for your help.

Hello, AaDi, On February 17, [redacted], you received a notice about the status of your Facebook account, which is currently not visible and disabled. It typically takes slightly over a day to review the information you submitted. Please be aware that due to the impact of the COVID-19 pandemic, there are fewer staff available for reviews, which may result in delays or the inability to proceed with the review of your account. Facebook will re-examine the situation, and if your account is found to comply with Community Standards, you will regain access. However, if it is determined that your account does not meet these standards, it will be permanently deactivated with no further appeal available. You have already provided your identity card and appealed the decision. While awaiting a response from Facebook, please log out of your account and await further updates. Thank you.

I have an account on Facebook under the name Ada Bezod Castilla. There is a fraudulent individual on Facebook named Mason Issa Alexander, who has a significant online presence with multiple aliases. Despite my awareness of his deceitful actions, he managed to scam me of approximately $15,[redacted] through wire transfers and gift cards, deceiving me with promises of love while claiming to be stationed in Yemen for a UN peacekeeping mission. I have reported this individual to the FBI, FTC, and Bank of America, but only $7,[redacted] of the funds could be traced. I have lost hope in recovering the rest of the money, which I have documented. I have requested both him and Facebook to remove his profile to prevent more victims, or at least to prevent him from sharing photos of me that depict us as being in a romantic relationship. However, he has refused, and Facebook claims that his actions do not violate their community guidelines. His email address is [redacted]