Facebook Customer Service Issues

Archive 1599

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1599. It includes a selection of 20 issue(s) reported January 9, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Hello Facebook Team, I was taken by surprise when my account suddenly got disabled. I am certain that I did not violate any of Facebook's community guidelines. It seems like a mistake from your team's end. I have submitted my identification to prove my ownership, and I am hoping you can look into this and reinstate my account. Email: [redacted] Full Name: Suri Bisht Date Of Birth: 02 May [redacted] Country: India Kindly consider reopening my account. Suri Bisht
Reported by GetHuman7004143 on Sunday, January 9, 2022 3:59 AM
My name is Janet P. My account was hacked on October 10th. When I try to login, the hacker put a two-factor code on my account, and I can't bypass it. Although I still have access to my email at [redacted], the hacker made all my devices unrecognizable. I just want my account back as I have many memories and pictures stored there, and I miss communicating with my friends and family on Facebook. Your assistance in resolving this matter would be greatly appreciated. Thank you. 😊
Reported by GetHuman7003731 on Sunday, January 9, 2022 4:13 AM
Dear Facebook, I am writing to report that my Facebook account under the name Sovann3 Phone Shop was hacked last night. Despite numerous attempts, I am unable to access my Yahoo inbox or my linked phone number for account recovery. I have not received any recovery codes as well. I kindly request Facebook's assistance in recovering my account promptly. Sincerely, Sovann3 Phone Shop
Reported by GetHuman7004353 on Sunday, January 9, 2022 6:29 AM
While chatting on Facebook, I received a notification about a potential duplicate account. I confirmed it wasn't mine, went through face verification, and then received an email stating that the response might be delayed due to COVID-19. Unfortunately, upon trying to log in, I discovered my account was disabled. I rely on this account for my business. I kindly ask the Facebook team to assist me in recovering access. Thank you.
Reported by GetHuman7004379 on Sunday, January 9, 2022 6:53 AM
Please unblock me! This is my genuine Facebook account. My name is Olga Goreva, born on November 28, [redacted]. I haven't violated any rules. Why have I been blocked? I have attached documents to verify my identity.
Reported by GetHuman-olympik on Sunday, January 9, 2022 10:04 AM
I ordered two items on a marketplace, but I only received one. I am trying to reach out to the seller and Facebook but haven't had any luck. I either need the second item shipped to me or a refund to be issued to my bank account. Additionally, I had another item ordered, but the seller claimed it was canceled. I did not cancel this item and would like to receive it or get a refund to my bank account. I am unable to communicate with the seller or Facebook about this issue.
Reported by GetHuman7004558 on Sunday, January 9, 2022 10:07 AM
Hello, I'm Michael John and I run a YouTube channel focusing on Android device tips and techniques. If you're new here, please remember to hit the subscribe and notification bell buttons to stay updated on my latest videos. I need assistance with my Facebook account. Whenever I try to log in, it's continuously locked, prompting me to confirm my identity by uploading IDs. However, I no longer have access to the associated email and phone number. I've created a new email and kindly request a recovery link to be sent there. I appreciate a prompt response from the Facebook team. Thank you.
Reported by GetHuman-zaedxasr on Sunday, January 9, 2022 11:35 AM
Hello, I need help with my personal Facebook account that has been hacked. When attempting to log in, I receive a message stating the password is incorrect and has been changed. I tried the "forgot password" option, but the hacker has also changed the phone number and email associated with the account, leaving me locked out. I am providing my identity as proof that I am the rightful owner of this account. I would appreciate any assistance in resolving this issue. Thank you, Naresh L. Rathore
Reported by GetHuman7004708 on Sunday, January 9, 2022 12:37 PM
Hello, I am the genuine user of this account. Regrettably, your security system has disabled my personal Facebook account due to a violation of Facebook Community Standards. I am submitting my identity and account details to support the reactivation of my account. I trust you will review my appeal promptly to resolve this issue and reopen my account. Thank you. Account Name: M.Z. Afzaal Nickname: Tipsy Malik Username: zuhaibafzaal Registered Mobile Number: [redacted] (Note: My surname, Malik, is not displayed on my ID card, which is attached. I request your assistance in this matter as I have been using this account for the past 11 years. Sent from Yahoo Mail on Android
Reported by GetHuman-zuhaibaf on Sunday, January 9, 2022 12:43 PM
Dear Sir/Madam, I am Pradip Kumar Chourasia, a longtime Facebook user of 10 years. My registered email is [redacted] and my phone number is +[redacted]30 on Facebook. My account was disabled on December 30, [redacted], without any prior notification, despite my consistent posting of photos. I believe I have not violated any community standards. Despite numerous attempts to contact Facebook, I have been unable to get it resolved due to reduced staff availability caused by the COVID-19 pandemic. I have attached my ID as requested. Kindly assist in restoring my disabled account. If this email is not the correct contact, please forward it to the appropriate team. Thank you.
Reported by GetHuman7004725 on Sunday, January 9, 2022 12:43 PM
Hello Facebook Team, My Facebook account is currently locked, and although the "get started" option is displayed, I am unable to access my account. Please assist me in unlocking my Facebook account. Thank you, Aaqib Ahmad B.
Reported by GetHuman-bhatsuha on Sunday, January 9, 2022 1:17 PM
Since Friday, 07/01/[redacted], I have been continuously receiving notifications that I allegedly signed up and each time I received a code. I then received a request to verify myself, which I did. Today, on Sunday, I received a tip from an acquaintance that I supposedly posted strange responses in a foreign language on "Beatvn". I can't access my account anymore because the wrong email address was used and the phone number is also incorrect! The email in question is [redacted], but that is not my email address! What can I do now? And what will happen to my data during the verification process? Best regards, Andrea Taylor.
Reported by GetHuman-nanamaz on Sunday, January 9, 2022 1:33 PM
On 19/12/21, Facebook locked my private account due to 'malicious activity'. They can only send the unlock code to my old mobile number, which has a SIM card too big for my current devices. I received an 8-digit code on my linked email, but I lost the screen to input it. Now, I can't recover my account or prove my identity for unlocking.
Reported by GetHuman-swalcro on Sunday, January 9, 2022 1:35 PM
I had an email ID named Sunil Kumar Raj with number 88 40 40 [redacted], which I couldn't activate or recharge due to the lockdown. Someone else is using it now, even getting my password. I'm unable to log into my ID and facing several issues. I haven't used any Gmail ID on this account. Please assist in reopening Sunil Kumar Raj's ID. I have multiple accounts linked to this ID in the process of trying to unlock it. Please help.
Reported by GetHuman7004836 on Sunday, January 9, 2022 2:09 PM
Dear Sir, I would like to report that my personal Facebook account has been disabled without any explanation. I have always adhered to the community guidelines and have not posted any illegal content. I used my real name, pictures, and phone number on my account. It is where I store my personal data. Unfortunately, I am unable to log in now. I believe my account might have been reported by someone wrongly. I kindly request your help in recovering my account. Name: P. Yadav Date of Birth: 15/2/[redacted] Thank you, The Facebook Team
Reported by GetHuman7004847 on Sunday, January 9, 2022 2:10 PM
Dear Sir, I am writing to inform you that my personal Facebook account has been disabled without any given reason. I want to clarify that I have not posted any illegal activities and have always adhered to Facebook's community guidelines. My account used my real name, pictures, and phone number and was solely for personal use. It appears that someone reported my account unjustly. I have stored personal data in this account and now I am unable to log in. I kindly request your assistance in recovering my personal Facebook account. Name: Prashant Yadav Date of Birth: 15/2/[redacted] Thank you, Facebook Team
Reported by GetHuman7004847 on Sunday, January 9, 2022 2:37 PM
Hello Facebook team, I am a genuine user of this account. Your security system mistakenly disabled my personal Facebook account claiming a violation of community standards. I have provided all necessary identification to reopen my account. I hope you review my appeal promptly and reinstate my Facebook account as soon as possible. Thank you. - MDNA Email: [redacted]
Reported by GetHuman6982006 on Sunday, January 9, 2022 2:52 PM
I need help with my Facebook page "Gouden mand gezocht voor moeilijk plaatsbare katten" as it has received restrictions for alleged violations that we believe are not valid. Our posts do not consist of videos as indicated, but we create our own unique content with texts and photos sourced from shelters or with permission from the owners. Despite multiple appeals and complaints, Facebook has not provided clarification on the restrictions. Even after contacting chat support and seeking advice from various groups, we are unable to resolve the issue. Can anyone offer insight into why our posts are being restricted when our linked Instagram account with similar content is unaffected?
Reported by GetHuman7004957 on Sunday, January 9, 2022 2:58 PM
Hello Facebook Team, I recently received a notification that my account has been disabled as of December 29, [redacted]. I believe this might have been done in error and would like to request a review. I understand I have up to 30 days from the date of disablement to submit additional information through the Help Center for consideration. Your assistance in resolving this matter is greatly appreciated. Thank you. Best, S.
Reported by GetHuman-amitdalu on Sunday, January 9, 2022 3:51 PM
My personal email account on hotmail.com was attempted to be hacked and Microsoft alerted me about this unusual access. The same issue occurred with facebook.com and Instagram accounts. I promptly secured my violated accounts using the SMS confirmation method. For verification, I have attached the email notification from Microsoft. As I currently work from home due to covid-19 and rely heavily on messenger for communication with colleagues, it is crucial to address this promptly. Moreover, my business profile for Must Sandwich has been impacted since this incident. I have submitted official documents such as my Hellenic Republic National Identity Card and European Driving Licence to authenticate my account. Being a victim of fraud highlights the susceptibility of anyone working on a computer amidst a large network of individuals in a workplace.
Reported by GetHuman-beretas on Sunday, January 9, 2022 5:51 PM

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