Facebook Customer Service Issues

Hello. I am reaching out because my personal Facebook account was disabled for allegedly posting about child exploitation, which I did not do. I haven't posted any content for a long time. This has affected my ability to access my business page and ads account linked to it. I'm unable to log in to manage my business page or ads due to the connection to my disabled personal account. I received an email stating that my personal account was removed from the business page, leaving me without admin access. Consequently, I can't add another account as the admin. This situation has also prevented me from creating and running any ads. I suspect my account may have been compromised as I received notifications of logins from Japan and recovery attempts I didn't make. I would appreciate any assistance in resolving this issue. Thank you for your help. Warm regards, V.

I am seeking assistance to resolve an issue with my disabled Facebook account. I encountered this problem when I attempted to change my name from Ghell to Ghe Ell on my account. Despite multiple attempts to seek help through support, my identification documents such as my voter's ID, SSS ID, passport, and NSO birth certificate have not been successful in verifying my account. I have attached pictures of these documents for your reference. My personal Facebook account holds significant sentimental value as it contains cherished memories and photos of my family, especially of my daughter from birth to her annual birthdays. I earnestly request your prompt assistance in restoring access to my account. Thank you for your consideration and assistance.

It is crucial to acknowledge that sharing images or videos of child sexual abuse is unlawful and inflicts extreme harm. The content you posted contained child nudity or sexual exploitation, making it inaccessible. To prevent harm, sharing any material that sexualizes children in any form, including jokes, memes, or expressing anger, is prohibited as per the Community Standards. Next steps involve a 72-hour posting and commenting restriction. Additionally, repeated violations could lead to account suspension. Legal repercussions for possessing or distributing sexual content involving children include imprisonment and severe personal consequences. To resume Messenger access, complete the required steps on the Facebook app or browser within 20 days, failing which account usability will cease. For verification, details like Name: Kamal Kashyap, Aadhaar no. 4[redacted] [redacted], and Mobile no. [redacted] need attention.

I recently received a notice about sharing inappropriate content involving children. Sharing such content is not allowed due to the harm it causes. As a result, I am unable to post or comment for 72 hours. If this occurs again, my account may be disabled, and I could face legal action. It is important to be mindful of the content we share online, especially when it involves child exploitation. I am required to follow the instructions provided on Facebook within the next 20 days to continue using my account. Thank you for understanding. - Kamal K.

Hello, I am writing to address an issue I am experiencing with my Facebook account. On the 21st, my account was restricted due to three of my pages violating community standards. Despite providing all the necessary information to dispute the decision, my account was ultimately disabled on the 5th. This account has been active since [redacted], and I am puzzled as to why it was deactivated abruptly without allowing me to retrieve personal information. I have a business on Facebook currently in the final registration stage. I have invested heavily in building the business page and am continuously being charged on my Mastercard for ads I did not run. I am in urgent need of assistance to recover my disabled account. I have not engaged in any fraudulent activities to justify the deactivation. I request that the pages that violated community standards be removed so my profile can be reinstated, allowing me access to my business page. I anticipate your prompt response and appreciate your assistance. Thank you.

On January 4th, I received an email at work informing me that my Facebook account was disabled for "child sexual exploitation" posts made on that day. I did not make any posts on January 4th, especially not any inappropriate ones. It is concerning that my account was compromised. I am frustrated that Facebook did not detect the unauthorized access from a different location and did not notify me promptly. I attempted to recover my account using SMS, but it claimed the phone number was incorrect, despite it being the only one on record. After being locked out of SMS recovery for nearly three days, I regained access only to find that I cannot report the hacking incident, only disagree with their assessment of posts I did not create. I am receiving emails about denied ads in foreign languages promoting smoking devices that I did not authorize. I am unable to communicate this issue. My account contains valuable photos and family memories. Your assistance is greatly appreciated. Thank you.

Hello, my name is Anna Turchenko, and my social media accounts were hacked on January 4. Initially, I received an email saying I posted content of a terrorist nature, but later on, I got an email from the Facebook team confirming the hack and offering to help restore my account. After following their instructions, my page started to recover, only to be hacked again at 2:45 a.m. by someone attempting to withdraw funds from my bank cards through fb.me/ads. Despite my efforts to seek help, my accounts were blocked due to forbidden publications. To add to my distress, I discovered a $[redacted] debt on my ads account from these scammers. Feeling vulnerable, I've been trying to secure my accounts and contacted my bank without any response from customer support. I am reaching out here for assistance in resolving these issues promptly and to regain access to my Facebook and Instagram accounts. Thank you for your urgent attention to this matter.

Subject: Assistance Needed with FB Account Recovery Dear Sir, I recently performed a factory reset on my cell phone due to some issues I was experiencing. Following the reset, I attempted to access my Facebook account but realized I couldn't remember my password. Despite multiple attempts to use the "Forgotten Password" option on Facebook, I have not received any confirmation codes or messages on my account. The issue persists, hindering my ability to access my account successfully. Enclosed in this message is a screenshot displaying the error message I am encountering. I kindly seek your assistance in recovering my Facebook ID and password. Thank you for your understanding and support. Best Regards, Newton Dey Himel

Hello, Facebook community. I am James Toussaint's elder brother, Albert Graham, writing to address some concerning actions he has been displaying on social media platforms such as Facebook and LinkedIn. James falsely presents himself as a priest and claims to own non-existent companies. His behavior includes unfounded accusations against our family, claiming to be the rightful heir, and referring to himself as "King James" without regard for authority figures or even his own family. He has a history of dishonesty, idleness, and legal issues related to substance abuse and mental health. I have consulted our family's lawyer about his defamatory online behavior, and steps are being taken to address it. I urge Facebook to take notice of James' behavior, as he may require assessment and intervention. Sincerely, Albert Graham (known as Trevor).

Around October 10, my Facebook account was hacked. I still have access to my email linked to the account, [redacted], but I cannot bypass the two-factor code set up by the hacker. The email I used for the account was [redacted] back in [redacted]. I have many memories and pictures on Facebook that I do not want to lose. Even though I cannot see my profile picture, I have screenshots of it. You can reach me at [redacted]. I would appreciate any assistance in regaining access to my account. Thank you for your help.

Hola, buenas tardes. Recientemente hice una copia de seguridad en mi teléfono antes de restaurarlo a la configuración de fábrica. Sin embargo, la aplicación de Facebook no se reinstaló correctamente después de descargarla y al intentar acceder a mi cuenta, me solicita un código de autenticación generado por la aplicación de Facebook. Debido a que la aplicación no está activa en mi dispositivo, me resulta imposible ingresar a mi cuenta. Parece ser posible generar el código a través de una aplicación de terceros, pero desconozco cuál sería apropiada para este fin en el caso de Facebook. Tengo mi contraseña y mi correo electrónico, pero no puedo completar la autenticación. He intentado enviar fotos de mi cédula de ciudadanía y licencia de tránsito, que no fueron aceptadas como válidas. Posteriormente envié una imagen de mi pasaporte, pero aún no he recibido respuesta. Agradecería enormemente cualquier asistencia que puedan brindarme para recuperar acceso a mi cuenta, ya que tiene un valor sentimental importante para mí. Gracias de antemano por su ayuda.

I have used my Facebook account for many years, but it was suddenly disabled. Whenever I try to log in, I am met with a message stating, "YOUR ACCOUNT HAS BEEN DISABLED." The explanation was that my account did not comply with Community Standards, though I am certain I have not violated any rules. This issue arose in August. Today, my wife noticed that my old account, with a new profile picture from two days ago, is still accessible. It contains all my previous information, posts, and media. I wish to reactivate this account to regain access to my data. I have the old login details but cannot use the associated email address anymore. Any guidance on how to proceed for reactivation would be helpful. Thank you. - John H.

On January 4, [redacted], my account was hacked, and I have been unable to recover it since then. The primary email associated with the account was changed by the hacker, and any recovery information sent goes unnoticed as they reset the password swiftly. It appears that the hacker is now using my profile to post comments that are being blocked by Facebook. I am requesting Facebook to reset the account with the original email before it was changed, reset the password once the email is restored, and remove the 2-factor authentication that the hacker set up. I can provide proof that the account belongs to me. I do not want the hacker using my account to create drama or scam others. The account belongs to Lorraine Williamson, and the original email is [redacted], which has been associated with the account since its creation. Please assist me in resolving this issue.

Dear Facebook team, I am writing to notify you that my Facebook account has been hacked. I am unable to log in as the password has been changed, and the associated email and phone number have been altered by the hacker. I have attempted to reset the password, but to no avail. I am providing my identity proof to establish ownership of the account. Account Name: Ikbal Mohammad Old Number: [redacted]47 Device Name: Vivo1901 Old Password: Muskan0987 Please take necessary actions to help me regain access to my account.

My computer crashed, causing me to lose all account information. I used to have the email [redacted] and the older one [redacted] I need assistance in recovering my accounts on my computer as I had to change my email due to the crash. Is there a way to speak with a real person to update my account with the new email address and reset the password? I can provide security answers to help locate both of my Facebook accounts. My phone number is [redacted], and my new email is [redacted] Kindly assist as I find it easier to communicate via phone, especially after my recent rotator cuff surgery.

I bought a Kindle Fire in November, but it has not been shipped, and I haven't received a refund. The seller used to respond to me but has now stopped. I have kept all our messenger conversations where he confessed to receiving the payment but not sending the item. How can I report him on Facebook and warn others about his actions? I am prepared to take legal action if necessary. He owes me $25 plus additional fees at this point.

I set up the account for my business incorrectly, as I now understand. The page I started creating was meant for my business, and I need to transition the account to my personal one. My wife is in labor as I write this, so I kindly ask for help in recovering the account and getting my business back. You can contact me at [redacted] Thank you for your assistance during this time.

Hello, my name is Angela Stiles. I am struggling to merge my two accounts with a new one that I created. Unfortunately, I am now blocked from accessing my accounts. I believe it is me, but Facebook doesn't recognize it. I need help to consolidate my contact information into one Facebook account instead of having three separate accounts. How can I prove my identity to regain access to all my accounts? Thank you for your assistance.

Hello, I am writing to inform you that my Facebook account under the name Chowdhry Husnain Shahid has been mistakenly disabled by your security system. The email associated with this account is [redacted] I believe I have provided enough information to prove my identity and kindly request for the account to be reinstated at your earliest convenience. Thank you.

Hello Facebook Team, I am a user of Facebook and have been using my account for nearly 13 years. I strictly adhere to the Community Guidelines and do not engage in any illegal or inappropriate activities. Unfortunately, it seems like my account was hacked recently as it has been permanently restricted. I am unable to post, comment, or access my account. I kindly request a review of my account to lift the restrictions placed on it. Thank you, Facebook Team. Email/Phone Number: [redacted] Full Name: Nor Iryani Yahya Facebook ID: yaNie yaHya