Facebook Customer Service Issues

Archive 1590

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1590. It includes a selection of 20 issue(s) reported December 28, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
I have a Facebook account under Brian Keith Grady that I can no longer access after getting a new phone. The email associated with it is outdated, [redacted], and I want to update it to my current email, [redacted] I created a new account under Keith Grady but now I want to delete it and regain access to my original Brian Keith Grady account. How can I do this?
Reported by GetHuman-bkgrady on Tuesday, December 28, 2021 7:33 PM
I participated in a group offering free items where I mentioned I had boxes of chips that expired a day ago and gave them to homeless individuals. Someone in the group was consistently bullying people receiving free items. When I stood up for those being targeted, I was suspended for 30 days. I believe the individual causing distress should have faced suspension, not me.
Reported by GetHuman6960280 on Tuesday, December 28, 2021 7:34 PM
I have a question regarding Group Management and Personal Profile Management. I created my account in November this year and recently became an admin of a longstanding Facebook group. I'm trying to export some message data from the group, but I can only go back to the date I joined Facebook. Can another admin or page owner grant me access to older data, or is this limitation set by Facebook and cannot be changed?
Reported by GetHuman6960333 on Tuesday, December 28, 2021 7:45 PM
My wife was attempting to recover our Apple portal and Facebook Messenger accounts, crucial for staying in touch with our grandson during the Covid pandemic. Unfortunately, her attempts resulted in a second Facebook account being created, and subsequent confusion led to the creation of a third account. We are now unable to access the passwords for any of these accounts. I urgently require assistance in deleting all three Facebook accounts as well as Messenger, in order to begin anew. I am Paul Hamilton, a trouble-free Facebook user of 9 years, until encountering this issue while using the portal and Messenger to visually communicate with my grandson. It is essential to resolve this promptly, as my 4-year-old grandson is eager to connect with his grandparents. Please help me reset the situation.
Reported by GetHuman6960510 on Tuesday, December 28, 2021 8:19 PM
I have maintained a Facebook profile for my beloved cat Drake since approximately [redacted]. Regrettably, the account has been compromised by an unknown individual who has altered the recovery email to a hotmail address that I do not recognize. My personal Facebook account dates back to the early 2000s when Facebook first launched during my time as a student at Boston University. Despite numerous efforts, I have been unable to recover Drake's account due to the hacker's control. As Drake is a feline companion, I am unable to provide a government-issued ID for verification. Consequently, using my own ID that correlates with my personal profile seems to be the only option. I deeply value Drake's account as it serves as both a marketplace platform and a connection hub for my former students. It has been an essential tool throughout my 15-year teaching tenure. Your support in resolving this situation would be greatly appreciated. Drake's profile has operated without any issues for nearly a decade, and I am eager to regain access to it. Thank you for your assistance in advance.
Reported by GetHuman-emilysin on Tuesday, December 28, 2021 8:57 PM
My Facebook account "Halte Pérenne" (original address [redacted]) has been hacked, and the hacker changed the email. I am unable to log in or recover the address because Facebook does not recognize it and is not associated with a phone number.
Reported by GetHuman-hparent on Tuesday, December 28, 2021 9:25 PM
Apologies, my Facebook account www.facebook.com/glovittech got frozen recently due to Community rules revision. I'm trying to recover my account as my music page is linked to it. The account name is Orlando Gavilanes Lopez. Can someone guide me on how to regain access? Thank you. You can reach me at glovittech-hotmail.com. Looking forward to your response.
Reported by GetHuman-glovitte on Tuesday, December 28, 2021 11:06 PM
I was contacted by an account named Brandy Smith offering investment advice. After signing up on a website with my email, she asked for my Instagram email. I trusted her and now I can't access my account @benhundeaux. She has changed my password and email. I urgently need my account back for business purposes. I have reached out to Instagram with evidence. Please assist in resolving this issue.
Reported by GetHuman-bbhundea on Tuesday, December 28, 2021 11:09 PM
I, Gregory C. Baker, was recently elected as Treasurer of the Russell Country Sportsmen’s Association by the Board of Directors and President Ron Litostansky on October 19th, [redacted]. We have an account with your platform under the Russell Country Sportsmen’s Association, which I have recently taken over from our past Secretary & Treasurer, Randall Knowles. Mr. Knowles was supposed to assist me in transferring the Facebook account to my name but has been unresponsive to my attempts to contact him via phone and email. I am seeking your assistance in facilitating the transfer of our account. I am a certified Non-Commercial Registered Agent representing the association, with the necessary credentials provided by the Secretary of State of Montana. Thank you for your attention to this matter, and I look forward to resolving the account transition promptly. My contact details are Gregory C. Baker, [redacted] 2nd Ave. N.W., Great Falls, Mt. [redacted], email: [redacted], Cell: [redacted]. The new email for RCSA is [redacted] Thank you for your assistance. Sincerely, Gregory C. Baker.
Reported by GetHuman6648587 on Tuesday, December 28, 2021 11:44 PM
My account is currently locked, and I have been informed it may have been accessed by someone else. However, I find it hard to trust this given the personal information requested to unlock it. I refuse to provide additional details and changed my password as a precaution. I am cautious of sharing further information.
Reported by GetHuman6961490 on Wednesday, December 29, 2021 12:34 AM
I made a mistake and shared my Gmail code with a person who contacted me on Messenger. Now, I am locked out of my account and unsure if they are accessing my information. I seek assistance in resolving this issue. I am willing to provide identification if needed. Thank you.
Reported by GetHuman-jjchamp on Wednesday, December 29, 2021 12:51 AM
For the past two years, I have been harassed, stalked, and attacked on Facebook by an employee. This individual has also gained access to my messenger through system messages. This behavior has started up again and I am seeking an investigation. I will be contacting the authorities to document this incident. According to the law, Facebook is obligated to investigate reports of criminal activity. I will not tolerate rogue behavior any longer; this individual should seek employment elsewhere if they do not agree with my posts. My rights are being violated, and I demand a timely response to this matter.
Reported by GetHuman6961585 on Wednesday, December 29, 2021 1:07 AM
While using my iPhone 13 Pro Max to browse Facebook, the platform unexpectedly logged me out, followed by receiving an email about my account being locked due to suspicious activity. To regain access, Facebook requested a code to be sent to an outdated phone number I no longer use. I have since updated my phone number on my profile to the current one, but Facebook insists on sending the code to the old number, which I cannot access. I urgently need assistance in recovering my account, as I can still access my updated phone number, email, and password linked to the account.
Reported by GetHuman6961635 on Wednesday, December 29, 2021 1:25 AM
On December 5th, my account was compromised, and it happened again on the 18th. When I reported the second incident where someone impersonated me using my information, Facebook claimed it did not breach their "Community Standards." I attempted to verify my backup account with my driver's license, but Facebook stated I appeared to be underage for their platform. Now, I am unable to access either of my accounts. The verification methods through email and SMS are futile as the hacker changed my email and claimed my phone number. I am extremely disappointed and frustrated with the lack of security and support from Facebook.
Reported by GetHuman-exanderp on Wednesday, December 29, 2021 1:27 AM
Dear Sir, My personal Facebook account has been deactivated without reason, Sir. I do not post any illegal activity on my personal Facebook account. I follow Facebook community guidelines. This is my personal Facebook account, Sir. Someone has reported my Facebook account for no reason. I have stored my personal data on my Facebook account, Sir. I cannot log in to my Facebook account. I request you to recover my personal Facebook account. Thank you, Facebook team My Facebook account: Ramdane Boulanouar
Reported by GetHuman-ramdaneg on Wednesday, December 29, 2021 2:00 AM
On Facebook, I received notifications that two of my comments were flagged for spam. I want to learn more about why they were removed and what actions I can take. It's important to note that only I can see these comments and repeating this behavior may lead to additional account limitations. If I believe there has been an error, I have the option to challenge the decision.
Reported by GetHuman6961825 on Wednesday, December 29, 2021 2:48 AM
Hello, I recently tried to access my Facebook account and received a message stating that my account is under review. This account is crucial to me as it contains important business information. Could you please reopen my account at your earliest convenience? I have attached my government-issued identity card for verification purposes. Thank you for your assistance. - Kunwer Balram Rajput
Reported by GetHuman6961980 on Wednesday, December 29, 2021 4:17 AM
My Facebook page about African culture has not been published since December 3, and I'm confused about the reason behind it. The message from Facebook states that my post goes against their spam communication standards. Despite reaching out to Facebook multiple times, I have not received any explanations or assistance. I am unsure about what steps to take next. To continue promoting cultural activities for the association, I have created a new page called Ziaouley Music since the original page, Ziaouley MUSIC, remains unpublished.
Reported by GetHuman6962544 on Wednesday, December 29, 2021 10:57 AM
I noticed a tag on my account from another person. When I tried to delete it, the system requested login and password information which I assumed were for FB Administrators. On the evening of November 24 or 25, my family and friends informed me that I was posting offensive content. As soon as I saw this, I deleted the share from my account. I have spoken to several friends and family members who have also received similar tags on their accounts. I have reached out to support via emails to support#fb.com and [redacted], but I have not received any responses from either party. Please assist in reopening my account.
Reported by GetHuman-rsemaar on Wednesday, December 29, 2021 11:25 AM
Dear Sir, My account named Vinayak R Gavada has been disabled by the Community and I am certain that I have not violated any rules or regulations. I deeply respect you and your community guidelines. I believe there has been a mistake, and I kindly request you to reconsider and reactivate my Facebook account promptly. This is crucial as my account is linked to various social media platforms like PUBG mobile and Instagram, along with several other apps from the Play Store. I have always adhered to all your rules diligently, yet my account was disabled. I appeal to you, sir, to expedite the review of my account and make necessary updates to your reporting system. Thank you for your attention to this matter. Sincerely, Vinayak R Gavada
Reported by GetHuman-gavadavi on Wednesday, December 29, 2021 12:56 PM

Help me with my Facebook issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!